max999
Topic Author
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Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:03 pm

Take this with a grain of salt, but a DL F/A friend of mine told me that the airline is planning to issue iPads (or another kind of tablet?) to all F/As to replace their paper manuals.

He says this will be a massive cost and labor savings involved with this move. There will be no more need to print, distribute, and organize the hundreds of thousands of pages of paper each time there's an update...everything will be electronic. He says there will be fuel savings on every flight as those flight attendant manuals are heavy and carried by all crew members.

Can anyone shed some light on this rumor?
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catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:04 pm

Quoting max999 (Thread starter):
Take this with a grain of salt, but a DL F/A friend of mine told me that the airline is planning to issue iPads (or another kind of tablet?) to all F/As to replace their paper manuals.

Oh good. Another nail in the coffin of the stupid no electronics before 10000 feet rule  
 
Mir
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:25 pm

Quoting catiii (Reply 1):
Oh good. Another nail in the coffin of the stupid no electronics before 10,000 feet rule

Unlike pilots, I don't think FAs really need to be referencing any manuals or charts below 10k. So that doesn't really enter into it. And since there probably won't have to be FAA approval, costs can be kept down.

And, of course, it'll be a great benefit to the FAs. So this would seem to make nothing but sense.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:31 pm

Quoting Mir (Reply 2):
Unlike pilots, I don't think FAs really need to be referencing any manuals or charts below 10k. So that doesn't really enter into it.

Sure they do, they do it all the time when making the PA's for the safety briefings on taxi out or PA's on climbout. I've seen them sitting on the jumpseat reading out of the manual while making them. In fact, I would imagine that would be the majority of the time they're looking at the manuals.
 
peanuts
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:38 pm

I can already visualize this. Forget service... let's call "turbulence" and play Angry Birds or Words With Friends...   
 
usflyguy
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:44 pm

Quoting Mir (Reply 2):
And since there probably won't have to be FAA approval, costs can be kept down.

I would venture to guess that the FAA does have to approve the move.

Quoting catiii (Reply 3):

Sure they do, they do it all the time when making the PA's for the safety briefings on taxi out or PA's on climbout. I've seen them sitting on the jumpseat reading out of the manual while making them. In fact, I would imagine that would be the majority of the time they're looking at the manuals.

Depends on the airline, WN FA's aren't allowed to read any of the regular inflight announcements, including the pre-flight safety briefing.
My post is my ideas and my opinions only, I do not represent the ideas or opinions of anyone else or company.
 
Mir
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:46 pm

Quoting catiii (Reply 3):
Sure they do, they do it all the time when making the PA's for the safety briefings on taxi out or PA's on climbout. I've seen them sitting on the jumpseat reading out of the manual while making them.

I've always seen them just doing it from memory (obviously, that would be only after enough repitition, but I'd imagine it can't take too long to cement it in one's mind).. But if they need a paper reference, there are plenty of ways to do that that are more cost-effective than paper manuals for every FA. One ship's manual, for instance, or just a laminated card that has all the briefing text on it.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
tzfalax
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:48 pm

Quoting catiii (Reply 3):
Sure they do, they do it all the time when making the PA's for the safety briefings on taxi out or PA's on climbout. I've seen them sitting on the jumpseat reading out of the manual while making them. In fact, I would imagine that would be the majority of the time they're looking at the manuals.

I agree that many use the manuals for pre-flight and in-flight announcements but I never understood why. After just a few short weeks on the job, its easy to remember the needed verbage. While I haven't been an FA for about 6 years, I did do it for quite a few years and can concur that the manuals are bulky, heavy, and inconvenient to carry around and I can honestly say that in 10 years of flying, I may have pulled my manual out in-flight maybe half a dozen times. As far as the issue with the 10,000' issue, would there be a need for these devices to be in transmit mode? Most updates would likely be done outside of the aircraft...most likely in crew rooms or even at home on off time. Just my thoughts.
 
peanuts
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 5:49 pm

Quoting usflyguy (Reply 5):
Depends on the airline

Personally...I find the reading-it-off part kind of annoying and embarrassing for DL. Some of them can't even read one complete sentence without stumbling. F/A's tout their professionalism as being mostly there for safety, not serving drinks. That's all great and all but if your main profession is safety and you can't memorize a script and deliver it professionally, than you are just a server to me...

For all the other professional F/A's, my hat off to you.

[Edited 2012-05-15 10:54:28]
 
Baexecutive
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 6:12 pm

I really see no need for every Cabin Crew/FA to have an iPad, realistically how often are manuals looked at?

At British Airways all our on board managers already have iPads, primarily for customer service reasons however the rest of the crew can access them. Should an on board incident occur the passenger can also use the iPad. Why incur additional cost supplying (not to mention the cost of using the iPad worldwide) to every crew member when they could have access to one or two if needed?

Quoting peanuts (Reply 8):

The reason there is a book to read from is for consistency, if crew were given carte blanche to perform PAs then we would end up with an unprofessional mix mash of information with no structure. Once crew have been with a company long enough we remember the standard PAs however it is unfair to expect everyone to memorise word for word the necessary information that must be relayed.

I hope this goes some way in helping you understand why PA books are needed.

P.S. these books are very light and usually consist of 15/20 pages.
 
max999
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 6:16 pm

Quoting baexecutive (Reply 9):
I really see no need for every Cabin Crew/FA to have an iPad, realistically how often are manuals looked at?

I don't know how it is like in the UK, but I believe that all FAs are required to carry the manuals per FAA requirements.

Quoting max999 (Reply 10):
P.S. these books are very light and usually consist of 15/20 pages.

Again, I don't know if it's different requirements in the UK, but my friend tells me their manuals are huge binders with hundreds of pages. The pages in the manual must be kept up to date or else it's considered out of compliance by the FAA.

[Edited 2012-05-15 11:57:51]
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drmlnr1
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 7:37 pm

DL can actually afford to do this. First the 739ER's, then the refinery in PA, now tablets for ALL crew? What next: an A380?  
Flying is relaxing!
 
xdlx
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 7:56 pm

Quoting Drmlnr1 (Reply 11):

They really only need Kindles for the redbooks.
 
fpetrutiu
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 7:57 pm

Quoting Drmlnr1 (Reply 11):
DL can actually afford to do this. First the 739ER's, then the refinery in PA, now tablets for ALL crew? What next: an A380?

They are in better shape than many give them credit for. While I doubt you'll ever see a whale in DL colors, I do see some more 737's being ordered.
 
Type-Rated
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 8:06 pm

Remember that show back in 2006 or so about the Frontier airlines f/a training program? The name escapes me now.
Anyway, they covered the pre take off briefing in one of the first days of class. The students were given a few days to memorize it. If they couldn't repeat it properly when tested on it, they were sent home.
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pqdtw
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 8:18 pm

Quoting peanuts (Reply 8):

Wow...
I usually agree with your posts but now I've lost all respect for you. What a rude, demeaning thing to say. Any other generalizations you'd like to insult Delta flight attendants on?

And, nowhere does Delta or has Delta ever touted safety over service. It's not in any of our company materials, manuals, announcements, literature, advertisements, etc.

Where on earth did you get that from?
 
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DarkSnowyNight
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 8:20 pm

Quoting usflyguy (Reply 5):

Depends on the airline, WN FA's aren't allowed to read any of the regular inflight announcements, including the pre-flight safety briefing.

I spent three years doing that for a living. If you still need to read an announcement (that you were supposed to have memorized before graduation) from a manual, there are serious career problems in your future.

Quoting Mir (Reply 6):
But if they need a paper reference, there are plenty of ways to do that that are more cost-effective than paper manuals for every FA. One ship's manual, for instance, or just a laminated card that has all the briefing text on it.

-Mir

That was always my take as well. A one-ship's copy would contain the pertinent updates, be ac specific, and reduce the baggage creep that FAs insist on these days.

Quoting baexecutive (Reply 9):

At British Airways all our on board managers already have iPads, primarily for customer service reasons however the rest of the crew can access them.

This actually makes sense for things like special needs pax or for ease of documenting inflight events, etc...

Quoting max999 (Reply 10):

I don't know how it is like in the UK, but I believe that all FAs are required to carry the manuals per FAA requirements.

Yes, they are. Ridiculous and completely unnecessary, but true.
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peanuts
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 8:59 pm

Quoting pqdtw (Reply 15):
Any other generalizations you'd like to insult Delta flight attendants on?

That's just the thing...if you re-read, it was NOT a generalization. I was pointing out the ones that feel the need to read a script without being able to finish a sentence coherently.

I was also complementing the ones that KNOW the script by heart (and to me personally I perceive as more professional/dedicated) and that included folks from DL. That's all. No reason to "be" so offended I would say.

I find it rude that you consider being a server demeaning somehow...it's not by any means.

[Edited 2012-05-15 14:37:58]
 
gizmonc
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 9:01 pm

I think many of you are missing what an INFLGIHT SAFETY MANUAL IS. Each FA is required to keep an UP TO DATE. Manual for safety. It explains the procedures each particular airline uses for safety issues. Fire Extinguishers, ditiching procedures. Which child safety seats are allowed. Where the particular oxygen mask are located on various aircraft. Where a parent can sit with a child seat. The list goes on and on. It is not the Safety announcements. Revisions are added when items change. The first thing a FAA CABIN Safety Inspector does is ask for each FA Manual. It has to be up to date with all revisions. The inspector also will usually ask if the FA has a working flashlight. They know the manual for the particular airlilne they are checking and know the procedures for that airline. You better be upto date with your revisions because he/she knows what those are also. I can see why DL might want to do this via an IPAD. First there are no printing involved. It is the FA responsibility to keep the updates does via the company website. I would have killed for an ipad when I flew for TWA. Inflight manuals are usually 6x8 and TWO INCHES thick. It takes up valuable space in your crew kit. I used mine quite often when there was an emergency , especially inflight vicitms with medical issues, IE Heart attack ETC.
 
DAL763ER
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 9:36 pm

Quoting baexecutive (Reply 9):
Why incur additional cost supplying (not to mention the cost of using the iPad worldwide)

What cost of using the iPad worldwide? Does it cost more to use it in Europe than to use it in the US? I don't get it.
 
connies4ever
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 9:50 pm

Quoting max999 (Thread starter):
Take this with a grain of salt, but a DL F/A friend of mine told me that the airline is planning to issue iPads (or another kind of tablet?) to all F/As to replace their paper manuals.

Which means DL FAs are now in the same position as WS pax !! WS have started the process of ripping out LiveTV from their 737 fleet and replacing it with (for rent) iPads -- rumoured to be $10-12 per flight.

Epic fail, especially when compared to AC's Thales system.
Nostalgia isn't what it used to be.
 
Baexecutive
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 10:04 pm

Quoting max999 (Reply 10):

Sorry I should have specified that our PA books are 15/20 pages. Our manuals are a lot bigger but aren't hugely inconvenient to carry (as with the FAA it is a CAA regulatory requirement also to carry them in updated form).

Quoting DarkSnowyNight (Reply 16):

Yes this is exactly the sort of thing they were brought in for. We are able to track a customers journey (as well as previous journeys) detailing any problems, delays or issues they may have had. We are also able to personally welcome customers who are travelling in a premium cabin for the first time to show them the features/benefits of the seat etc.

Should a customer have a comment or complaint they can use the iPad to write to our customer service department, the minute we land the form is automatically sent...no need for paperwork.

The iPad has an entire BA library from uniform standards, service standards, service routines up to employment guides which is a priceless resource for an on board manager to have at their fingertips.

Quoting DAL763ER (Reply 19):

Our iPads use 3G to upload/download data, this is what I was referring to.
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 10:16 pm

Are there any requirements by the FAA to read it versus memorizing it from rote?

Quoting peanuts (Reply 17):

I find it rude that you consider being a server demeaning somehow...it's not by any means.

Honestly, your post was a little demeaning. You said "just a server" as if that was in some way inferior.
 
delta2ual
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 10:16 pm

Quoting peanuts (Reply 8):
That's all great and all but if your main profession is safety and you can't memorize a script and deliver it professionally, than you are just a server to me...

For all the other professional F/A's, my hat off to you.

I did memorize all the announcements because we did it so many times and usually without a video. Then, the safety videos meant less often having to say many of the announcements. The last few years, DL has changed their announcements a few times and added special announcements and many of these just don't sound natural, so I would probably have to read it for a while.
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Eagleboy
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 10:31 pm

Quoting baexecutive (Reply 21):
Sorry I should have specified that our PA books are 15/20 pages. Our manuals are a lot bigger but aren't hugely inconvenient to carry

I guess the difference in opinion here is over PA booklets vs Safety manuals. very different beast indeed. My company has 1 Safety manual on each aircraft, Each cabin member has a PA booklet but as already commented most longterm/senior crew will know the correct PA's from memory.

Quoting baexecutive (Reply 21):
Should a customer have a comment or complaint they can use the iPad to write to our customer service department, the minute we land the form is automatically sent...no need for paperwork.

I did not know that, interesting. And I'm sure it definitely acts as a pressure release valve for a discontented pax.

Quoting baexecutive (Reply 21):
The iPad has an entire BA library from uniform standards, service standards, service routines up to employment guides which is a priceless resource for an on board manager to have at their fingertips.

Now that sounds a lot better than the kilo of paper I have to haul around with me which I rarely refer to (Luckily!)
 
peanuts
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 10:43 pm

Quoting catiii (Reply 22):
You said "just a server" as if that was in some way inferior.

I think we have a case of misinterpretation somehow. I can see how you interpret it your way though. This is the thought behind my thought:

Flight Attendants are extremely valuable employees to an airline. They are there primarily for safety reasons. They are also there to represent the face of the airline and to tend to the needs of customers. Customer Service.

The airline's premium customers usually work in extremely competitive environments with very high demands. DL especially is after these kinds of customers as I understand it.
After a long, demanding day at work, these customers take a seat on DL's aircraft. Several times the past 2 months have I seen eyes roll in first class by customers cringing having to listen to a FA struggle their way through the script. It's a disgrace, honestly. It's not something a premium customer wants to be confronted with. DL touts itself as a business traveler, professional oriented airline. The customer expects the airline to bear that out with the face of the airline: the FA.

So, to the flight attendants that can't take their roll as Flight Safety Attendant seriously enough (as they stumble their way through the script), I'd say you are just the other part the Flight Attendant is: a server.

What is so offensive about that? Servers are valuable as well and to consider their profession demeaning somehow is a slap in the face of all servers on the planet.

[Edited 2012-05-15 15:46:13]
 
cokepopper
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 11:02 pm

Quoting delta2ual (Reply 23):
did memorize all the announcements because we did it so many times and usually without a video. Then, the safety videos meant less often having to say many of the announcements. The last few years, DL has changed their announcements a few times and added special announcements and many of these just don't sound natural, so I would probably have to read it for a while.

Exactly!
Just when you have it down, they seem to change it. Safety and the several items in the
"Welcome aboard " announcement come to mind.

One rumor is that there will be one iPad per A/C for manuals and Apps like "First class F/A" and
an app for cabin MTC items. Individual "tablets" or even a Nokia phone device for each f/a. These
items would be also used for on board sales. Again just rumors. I won't believe it until it's
in my hands.

The Future in tablets with Delta F/A's would be informational and productive.
I can take orders, know who you are and your mileage status. Know for instance that on your
last two international flights that you had seat Mtc issues. Be able to offer you FF miles or travel vouchers for your troubles. Know what drink you prefer. I would
also be able to instantly send Mtc issues to the next station. The possibilities are numerous and
would greatly benefit the flying experience. JMO
 
Sasha
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RE: Rumor - All DL FAs To Be Issued IPads

Tue May 15, 2012 11:49 pm

I'm wondering what the update procedure will be. I mean it's gonna be tedious to have all the ipads updated, would they need to be circulated via the IT Dept to have latest version installed? Are Ipads gona be in some way customized (jailbroken etc) to have the manuals stored on it, since u can't easily store anything on an Ipad, I thought.

Moreover it seems like they'd have to have double number of Ipads, to enable circulations and give out to crew without delay. Seems odd.
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Mir
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 12:21 am

Quoting usflyguy (Reply 5):
I would venture to guess that the FAA does have to approve the move.

They'll probably have to sign off on it, sure, but the process shouldn't be nearly as involved as trying to get approval for cockpit iPad-as-EFB use.

Quoting Sasha (Reply 27):
I mean it's gonna be tedious to have all the ipads updated

Not at all. When the FA checks in for duty, they turn on their iPad and check to see if there are any updates the manuals (via Wifi, probably, or 3G if Delta wants to spend the extra money). If there are, they get downloaded and installed right then and there. The whole process would take less than five minutes. Under the old method, they'd get the revisions in their company mailbox, and then they'd have to take out the old pages and insert the new ones, which would take a whole lot longer than that.

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
Sasha
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 12:37 am

Quoting Mir (Reply 28):
When the FA checks in for duty, they turn on their iPad and check to see if there are any updates the manuals (via Wifi, probably, or 3G if Delta wants to spend the extra money). If there are, they get downloaded and installed right then and there. The whole process would take less than five minutes.

I see. That'd be sleek. Nice.
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slcdeltarumd11
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 1:01 am

Good idea but they might need to make them keep the tablets for this purpose only. If they are allowed to use them in Starbuck, hotels, reading books etc off duty they like all devices will be left behind, stolen., or dropped frequently What will, the protocol be for this? Is my flight going to be canceled the first time the tablet isnt working or the fa leaves it at Starbucks? I thinking might save significant money but I think they might want to figure that all out first.
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 1:51 am

Quoting peanuts (Reply 25):
The airline's premium customers usually work in extremely competitive environments with very high demands. DL especially is after these kinds of customers as I understand it.
After a long, demanding day at work, these customers take a seat on DL's aircraft. Several times the past 2 months have I seen eyes roll in first class by customers cringing having to listen to a FA struggle their way through the script. It's a disgrace, honestly. It's not something a premium customer wants to be confronted with.

Sorry, but this is one of the most absurd things I have ever read on these boards. I work in an incredibly demanding and hyper competitive environment, and I'm in F on DL 4 times per week on average. I have never seen an FA "struggle" or any customer "cringe" or "roll their eyes." In fact, most people in F are seasoned travelers who tune out the safety briefing anyway. Nor would I even imagine that any customer would even care about the quality of the inflight announcements. Nothing personal, but if you honestly think that premium DL pax (and I am Diamond and a 1.5 MM) find it to be an some kind of an insult that the flight attendants are, using your words, struggling with some script then you must be one of the most demanding PITA passengers DL has.

The only Delta employee I have ever seen struggle their way through a script is Richard Anderson with that cheesy video that precedes the video briefing.
 
YYZatcboy
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 2:03 am

Quoting connies4ever (Reply 20):
Which means DL FAs are now in the same position as WS pax !! WS have started the process of ripping out LiveTV from their 737 fleet and replacing it with (for rent) iPads -- rumoured to be $10-12 per flight.

Epic fail, especially when compared to AC's Thales system.

Great threadjack and also completely wrong. No live tv's are being removed at this point. The tablets are being installed on aircraft that do not have tv's on them in the first place (2% of the fleet.). And this is only until a new IFE solution is selected as the live tv will no longer work outside of Canada in a few months.

On Topic.

This is a great move if it happens. the manuals would be searchable and easy to maintain. Good for DL for making progress. (if true)
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catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 2:10 am

Quoting slcdeltarumd11 (Reply 30):
Good idea but they might need to make them keep the tablets for this purpose only. If they are allowed to use them in Starbuck, hotels, reading books etc off duty they like all devices will be left behind, stolen., or dropped frequently What will, the protocol be for this? Is my flight going to be canceled the first time the tablet isnt working or the fa leaves it at Starbucks? I thinking might save significant money but I think they might want to figure that all out first.

Are any carriers using them for the cockpit crew? If so, what's the protocol there? Might be something to model it after.
 
questions
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 2:32 am

Quoting DarkSnowyNight (Reply 16):
and reduce the baggage creep that FAs insist on these days.

I have been wondering whats with all the FA baggage creep. Passengers are allowed a carry-on and a personal item. I have friends who travel the whole week within those requirements -- client-facing clothes, casual clothes for after work, workout clothes, laptop and work stuff. Why do I see so many US based FAs walking onboard with a wheelie bag with two attached pieces of luggage and a big over-the-shoulder purse?
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 2:44 am

Quoting questions (Reply 34):
Why do I see so many US based FAs walking onboard with a wheelie bag with two attached pieces of luggage and a big over-the-shoulder purse?

I will say this in defense of them on this point: my sense is that a lot of them are bringing their layover food with them. I don't know if it is reflective of arriving at the layover hotel after everything is closed for the evening, a reduction in per diem or just a general deflation in salaries but (and this seems to be more the norm with regional inflight crews) I have noticed a number of them filling those bags with food.
 
bhxdtw
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 3:44 am

I am a US based FA.

The baggage you see us carry is made up usually of a couple of items: The clothes we take usually have to last us up to 5 days (sometimes longer). Thats uniform and leisure wear... Bearing in mind we sometimes work several flights a day, we need those extra pants, shirts, etc.
The tote bag we almost all have is to carry items we need quick access to, like our manuals, maybe our laptops, aprons etc, and the last item you may see could be a cooler... You will appreciate that if we're away from home for 5 or more days it can be expensive to eat out all the time, so we'll take some food with us to.

Our luggage requirements compared to a passengers luggage requirements differ greatly. And besides, what we carry shouldnt be of concern to you as we usually have our seperate storeage compartments for it all.
 
usflyguy
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 3:52 am

Quoting questions (Reply 34):

Food, manual, flashlight, books, computer, clothes, uniforms, toiletries, etc... Some of those flight attendants are on the road for 2 weeks before they get to go home.
My post is my ideas and my opinions only, I do not represent the ideas or opinions of anyone else or company.
 
bhxdtw
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 3:55 am

I will say this in defense of them on this point: my sense is that a lot of them are bringing their layover food with them. I don't know if it is reflective of arriving at the layover hotel after everything is closed for the evening, a reduction in per diem or just a general deflation in salaries but (and this seems to be more the norm with regional inflight crews) I have noticed a number of them filling those bags with food.

... That may be the case in some instances, however its not always the case. Most FA's prefer to eat out and can afford to.
When and if time permits.
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 3:58 am

Quoting usflyguy (Reply 37):
Some of those flight attendants are on the road for 2 weeks before they get to go home.
Quoting BHXDTW (Reply 36):
The clothes we take usually have to last us up to 5 days (sometimes longer).

What kind of rotations take you out from 5 to 14 days?

Quoting BHXDTW (Reply 36):
Our luggage requirements compared to a passengers luggage requirements differ greatly. And besides, what we carry shouldnt be of concern to you as we usually have our seperate storeage compartments for it all.

That isn't always the case. There are many a time when I have seen F/A's working a flight and putting up their luggage in the F overhead.

Quoting BHXDTW (Reply 36):
You will appreciate that if we're away from home for 5 or more days it can be expensive to eat out all the time, so we'll take some food with us to.

Ok so you're making my point for me:

Quoting catiii (Reply 35):
my sense is that a lot of them are bringing their layover food with them.
Quoting BHXDTW (Reply 38):
Most FA's prefer to eat out and can afford to.

?

[Edited 2012-05-15 21:09:10]

[Edited 2012-05-15 21:15:29]
 
questions
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 3:59 am

Quoting BHXDTW (Reply 36):
what we carry shouldnt be of concern to you

Well that's certainly indicative of what's wrong with the airline industry in the US and those who should not be customer facing... i.e., the attitude that the customer is the enemy.

Thanks for your response and POV anyway.
 
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ssteve
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 4:04 am

Quoting slcdeltarumd11 (Reply 30):
Good idea but they might need to make them keep the tablets for this purpose only. If they are allowed to use them in Starbuck, hotels, reading books etc off duty they like all devices will be left behind, stolen., or dropped frequently What will, the protocol be for this? Is my flight going to be canceled the first time the tablet isnt working or the fa leaves it at Starbucks? I thinking might save significant money but I think they might want to figure that all out first.

I was wondering the same thing. However, replacing an iPad with an iPad is about as easy as replacing a lost manual.

Any sort of small tablet that could be read in the dark sounds suitable, too. iPads are sort of pricey.
 
FURUREFA
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 4:15 am

Quoting catiii (Reply 39):
Quoting usflyguy (Reply 37):
Some of those flight attendants are on the road for 2 weeks before they get to go home.
Quoting BHXDTW (Reply 36):
The clothes we take usually have to last us up to 5 days (sometimes longer).

What kind of rotations take you out from 5 to 14 days?

Aren't Africa and chaser/purser rotations out to Asia over five days?
 
catiii
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 4:26 am

Quoting FURUREFA (Reply 42):
Aren't Africa and chaser/purser rotations out to Asia over five days?

On DL, I would say it depends. There could be some, but that's the far extreme of any rotation an FA would bid. Unless they're backing up rotations, but even then that's not the norm.

Put it like this: odds are the BOS based F/A working my 319 DL Shuttle flight to LGA with the 3 bags isn't going out from 5 to 14 days...
 
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mayor
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 4:37 am

Quoting pqdtw (Reply 15):

And, nowhere does Delta or has Delta ever touted safety over service.

Well, I can tell you that in ACS with DL, safety ALWAYS came first with service a close second. At least in my 33 years it was.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
jetblast
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 4:43 am

Quoting questions (Reply 40):
Well that's certainly indicative of what's wrong with the airline industry in the US and those who should not be customer facing... i.e., the attitude that the customer is the enemy.

Thanks for your response and POV anyway.

I suppose I could ask you what is in your personal bag, but you would tell me the same thing wouldn't you?
Speedbird Concorde One
 
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 5:01 am

Quoting jetblast (Reply 45):
I suppose I could ask you what is in your personal bag, but you would tell me the same thing wouldn't you?

I was not questioning the CONTENTS of the bags. I was questioning the NUMBER of bags, specifically more than the passenger allowance. For what it's worth, I follow all the carry-on and checked luggage policies.
 
Mir
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 5:05 am

Quoting questions (Reply 40):
Well that's certainly indicative of what's wrong with the airline industry in the US and those who should not be customer facing... i.e., the attitude that the customer is the enemy.

Since when does the responsibility of an FA include answering questions about their personal lives on demand?

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 5:16 am

Quoting Mir (Reply 47):
Since when does the responsibility of an FA include answering questions about their personal lives on demand?

-Mir

I was not questioning the PERSONAL LIVES of any FA. I was questioning the NUMBER of bags, specifically more than the passenger allowance. For what it's worth, I follow all the carry-on and checked luggage policies.
 
usflyguy
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RE: Rumor - All DL FAs To Be Issued IPads

Wed May 16, 2012 5:30 am

Quoting catiii (Reply 39):
What kind of rotations take you out from 5 to 14 days?

Many flight attendants don't live in the city in which they are based so they block their trips together... Some do 3 or 4 days at a time others do a months worth of 12 days in a row. 3 or 4 days out, 1 night in base and then the next morning depart on another trip. This is especially true of flight attendants that live in cities that used to be bases, ie. PIT for US and DFW for DL.
My post is my ideas and my opinions only, I do not represent the ideas or opinions of anyone else or company.

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