rwy04lga
Topic Author
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'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 1:32 pm

So says TheStreet.com.

Here-----------> http://www.thestreet.com/story/11538...humbs-nose-at-its-competitors.html

In part...

ATLANTA -- No doubt Delta (DAL_) is laughing at its competitors, as more signs
emerged this week that the carrier is leading the U.S. airline industry in financial
performance, labor relations and attitude.
Last month, Delta announced first-quarter results which showed strong metrics at a time
when United (UAL_) digested merger disruptions and AMR (AAMRQ.PK) operated
under bankruptcy court protection.
Delta shares have risen 39% year to date, second among major airlines after US
Airways (LCCL), which is up 121% on merger speculation. United is up 25%, while the
top three domestic-focused carriers are all showing declines.
In a report issued Thursday, CRT Capital Group analyst Mike Derchin wrote that Delta is
trading at 4.2 times estimated 2012 EBITDAR and that "Delta's franchise is being
grossly undervalued by the market." He has a $17 target price. Shares closed
Wednesday at $11.39.

Much more at TheStreet.com

Comments?

[Edited 2012-05-21 06:39:49]
Just accept that some days, you're the pigeon, and other days the statue
 
cokepopper
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 1:41 pm

The best leadership in probably 30 years!
Monroe Energy "could" be a game changer. Keep growth and spending
conservative and treat employees well (meaningful raise for all) All a recipe for a Strong
Delta Air Lines.
 
rwy04lga
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 1:56 pm

Another thread is about service expansion at JFK and LGA.
Just accept that some days, you're the pigeon, and other days the statue
 
commavia
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 2:23 pm

I don't think there is any question that Delta is "leading the industry," at least among the legacies, for the moment. Delta smartly used bankruptcy to the fullest extent possible, and has benefited enormously in recent years from a smart leadership team with a strong vision and focus, a generally motivated workforce, and no unions to repel whatever management wants to do - they only have one union to contend with, and at least to date that union has been run by fairly pragmatic (company-amiable) leaders.

Nonetheless, to take nothing away from what Delta's people have impressively accomplished, it's also true that Delta has - for several years - been benefiting from a competitive environment tipped in their favor. AA is in bankruptcy, at the moment, and United has turned their complex merger integration into what looks to be - at least in some respects - a technical failure and P.R. disaster. Those dynamics weakening competitors and favoring Delta won't last forever.



[Edited 2012-05-21 07:29:45]
 
PPVRA
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 3:30 pm

Quoting rwy04lga (Thread starter):
No doubt Delta (DAL_) is laughing at its competitors

I doubt they are "laughing at" their competitors. It's still a very competitive landscape.

I do agree they have a very solid management team with a solid plan, though.
"If goods do not cross borders, soldiers will" - Frederic Bastiat
 
bobnwa
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 3:35 pm

Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.
 
lhcvg
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 3:49 pm

Quoting bobnwa (Reply 5):
How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

One thing I've wondered about is timing - the fact that DL was well on the way to full consolidation/integration by the time the crisis hit, whereas UA an CO only got hitched at the depths of the economic mess, and AA likewise only just now filed b/k, still in the throes of a poor economy. My thinking goes that this environment favors larger, consolidated carriers who can weather the downturn by spreading out costs across a wider network with more feed while simulatenously redoubling efforts with their core hubs. US is kind of a niche player in the sense that they don't overlap to an extremely threatening degree with DL, CO was always far smaller-save for EWR vs. JFK-as Smisek himself mentions as a key rationale for the merger, and AA has been trying to stabilize for a few years (e.g., the Cornerstone Strategy). All told, that to me seems to be a playing field tilted in DL's favor, if only slightly.
 
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TVNWZ
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 4:27 pm

Now if they could use all that leadership to fix dl.com from all the "glitches" in fares, awards and other issues.
 
Flighty
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 4:43 pm

Delta has built a permanent fortress that can only be undone by labor strife. If that occurs, I hope people remember how good the position was at this moment. Delta has no excuse to screw this up.
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 4:47 pm

Quoting TVNWZ (Reply 7):

Funny you say that...

They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

Whole lot's been going on in the IT department that you guys don't know about. RES/Gate Agent/curbside/BSO "way of the future" has been rolled out methodically over the past few months. Moving to a desktop app vs. the traditional "command prompt" type system that we've grown to know and has been in use for the past 30+ years. I've head most other carriers are working on such a system but it's already in use at DL. Should be system-wide by year end.

-------------------------

Operationally, the airline is running extremely solid numbers in all metrics. Customer complaints, bag deals, on-time perfomance, and completion factor, and invols. All in the BTS..

[Edited 2012-05-21 09:58:36]
What gets measured gets done.
 
compensateme
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:18 pm

Quoting LHCVG (Reply 6):
whereas UA an CO only got hitched at the depths of the economic mess,

UA and CO have wanted to "get hitched" for many years. NW maintained, and would have exercised, the right to void any merger CO entered into. It wasn't until after NW ceased to exist that CO was able to enter into a merger. Recall that CO executives described the airline's relationship with NW as a "forced marriage."
Gordo:like this streaming video,Sky magazine,meals for sale at mealtime-make customer satisfaction rank so high at UA
 
jetblast
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:30 pm

Being the airline that leads the US airline industry is like the blind leading the blind anymore. That being said, their brand campaign seems to be on top compared to the other legacies at the moment.
Speedbird Concorde One
 
chepos
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:35 pm

Quoting Flighty (Reply 8):
Delta has built a permanent fortress that can only be undone by labor strife. If that occurs, I hope people remember how good the position was at this moment. Delta has no excuse to screw this up.

DL is in a great spot, no doubt about that. As long as they have strong leadership that can adapt to thje changes in the industry the should will stay ad a leader. Look at AA at one point they were on top of the world, now look at AA - fighting for relevance with incompetnet people runing the show.

Regards,

Chepos
Fly the Flag!!!!
 
lhcvg
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:35 pm

Quoting CompensateMe (Reply 10):
UA and CO have wanted to "get hitched" for many years. NW maintained, and would have exercised, the right to void any merger CO entered into. It wasn't until after NW ceased to exist that CO was able to enter into a merger. Recall that CO executives described the airline's relationship with NW as a "forced marriage."

All true. I was merely referring to the timing objectively as a factor, regardless of mitigating factors which determined that timing.
 
peanuts
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:39 pm

I hope for DL nobody is going to walk next to their shoes anytime soon. Internally, lots of challenges need to be overcome. Granted, they are being worked on as FlyASAGuy2005 was referring to.

Outwardly, they are doing an outstanding job I believe (image, service, etc)

Not hesitating to cut TA capacity after Labor Day is another example of this.
 
peanuts
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:48 pm

Purely anecdotal:

DL is extremely employee friendly. One of the downfalls of this, as with any company like it, is that a few employees simply take advantage of it and become lazy. I personally know of DL people flying under the radar and hardly doing any work. It's a shame. In this down economy, DL should be more proactive in flushing out under performing employees and attracting more qualified people.

I'm talking about a tiny minority here but it needs to be done. DL is way too careful about questionable performers. Now is the time to hire better, more motivated, qualified people off the street. The economy is on the employers side.

[Edited 2012-05-21 10:55:47]
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 5:50 pm

Quoting peanuts (Reply 15):

Employee friendly or not, that will happen at every single large corporation. DL has over 17,000 employees in the metro-Atlanta area alone.

Quoting peanuts (Reply 15):
DL should be more proactive in flushing out under performing employees and attracting more qualified people.

This is straying a bit but how do you know? Let me tell you that DL most certainly does have a process for these employees. Some will manage to get away with it for their entire career but i'm a realist and understand that that will happen.

From the outside looking in, sure they may seem lax but I assure you that the same thing happens every single year around the same time..right after the summer season. Those that actually work here know what i'm talking about.

[Edited 2012-05-21 10:56:29]
What gets measured gets done.
 
peanuts
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 6:09 pm

Quoting FlyASAGuy2005 (Reply 16):
Let me tell you that DL most certainly does have a process for these employees.

I do believe that, for most under performing employees, it will catch up to them eventually (i'm talking office folks in this case, across the system). I just have a sense more could be done now, especially with a talented labor market sitting at home in this economy.

You are correct, any large company has these types of challenges. I just think that DL's culture of Southern Hospitality is a little too friendly/forgiving at times. NW may have ran a tighter ship in this area. NW had many of its own issues however.

Overall, DL does stick out as a leader in the industry. No question about that.
 
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coronado
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 6:16 pm

April was certainly a fine month operationally. Weather helped but kudos to maintenance for keeping a relatively older fleet humming right along. From press release on May 2nd:


Preliminary Financial and Operational Results – April 2012

Consolidated PRASM change year over year
11%
Consolidated average fuel price
$3.44
On-time performance (preliminary DOT A14)
90.9%
Mainline completion factor
99.8%
The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
 
Mir
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 6:23 pm

Now, when the details of the pilot contract are released, we'll see whether they're actually leading the industry, or whether they're just leading the industry off a cliff.

Quoting jetblast (Reply 11):
That being said, their brand campaign seems to be on top compared to the other legacies at the moment.

   Say what you want about Delta, but their marketing is top-notch. It's actually quite puzzling how far others are behind them in that area, since it's been that way for a while now, and it's not too hard to look at one of Delta's ads and say "hey, maybe we should try something like that."

-Mir
7 billion, one nation, imagination...it's a beautiful day
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 6:51 pm

Quoting peanuts (Reply 17):
You are correct, any large company has these types of challenges. I just think that DL's culture of Southern Hospitality is a little too friendly/forgiving at times. NW may have ran a tighter ship in this area. NW had many of its own issues however.

Honestly, I have to give it to you there. I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you. And this is a company that is by and large non-union so you would think they would be getting rid of people for the smallest thing because there's no union on property to protect you. I mean things like stealing, harassment, gross negligence etc. will get you the boot rather quickly but those are obvious. One area where they don't play any games is non-rev fraud. Selling buddy passes, selling companion passes, having "parents" on your benefits when they are not, etc. is taken very seriously. There's an entire investigative team at the pass bureau dedicated to this alone.
What gets measured gets done.
 
lhcvg
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 7:06 pm

Quoting FlyASAGuy2005 (Reply 20):
There's an entire investigative team at the pass bureau dedicated to this alone.

Oh to hear the stories that come out of that office!
 
SuperCaravelle
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 7:10 pm

Quoting FlyASAGuy2005 (Reply 20):
Honestly, I have to give it to you there. I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you. And this is a company that is by and large non-union so you would think they would be getting rid of people for the smallest thing because there's no union on property to protect you. I mean things like stealing, harassment, gross negligence etc. will get you the boot rather quickly but those are obvious. One area where they don't play any games is non-rev fraud. Selling buddy passes, selling companion passes, having "parents" on your benefits when they are not, etc. is taken very seriously. There's an entire investigative team at the pass bureau dedicated to this alone.

The fact that there are no unions might be the reason Delta is so careful with its employees. I hear and mostly read from all sources that Delta employees are a fairly happy bunch of people and as far as I can judge from my armchair leadership is very sensible too. I would not at all be surprised if DL knows that not every employee is giving 100% for the company, but why upset people and create a management vs employee atmosphere (which is potentially destructive, yet very common, not only in the airline business)?
 
Metrojet732
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 7:37 pm

I'd take a Gordon lead CAL over DAL any day!!
 
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mayor
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 7:43 pm

Quoting SuperCaravelle (Reply 22):
I would not at all be surprised if DL knows that not every employee is giving 100% for the company,

Many times it's peer pressure that straightens these kinds of things out. Other times management has to get involved.

Quoting FlyASAGuy2005 (Reply 20):
I'v been told by seasoned folks that you would petty much have to kill someone for DL to get rid of you.

I was told years ago, when I first hired on that you didn't mess with DL's booze or its money and I'm sure it's pretty much that way, now.......in addition to what has been mentioned before.......selling buddy passes, etc.


I have seen any number of other reasons for people to get fired over the years, tho. Drinking on the job, drugs, arrested for felonies, smuggling drugs........all sorts of stuff that, in retrospect, were very stupid things to do.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
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TVNWZ
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 8:32 pm

Quoting FlyASAGuy2005 (Reply 9):
They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

That would be welcome on the fare and award front. It is so bad now that I go to Hipmunk, Expedia, or Kayak to get the fare that dl.com won't display. And I won't even go into the award calander and the lack of availability, or correct display of availability.

And we have heard for the past two years that changes were "months away" so you will pardon me if I am a little skeptical.
 
cokepopper
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 8:51 pm

Quoting bobnwa (Reply 5):

Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

Strange, not my quote
 
AADC10
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 9:02 pm

There is no doubt that DL is in the best shape of all the legacies. UA is stumbling around while PMUA and PMCO are integrating. AA is in Ch. 11 and US is in the second division. However, once UA gets its act together and AA emerges from Ch.11, any one of them could shuffle around and be considered the legacy leader. DL's lead is thin at best.
 
747srule
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 9:35 pm

I thought Delta was an acronym for Doesn't Even Leave The Airport or Darn Everything's Late To Atlanta!!
Jesus is the way,the truth,and the life
 
bobnwa
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 9:39 pm

Quoting cokepopper (Reply 26):
Quoting cokepopper (Reply 1):
Delta has - for several years - been benefiting from a competitive environment tipped in their favor

How about some details on how Delta has benefited from a competative environment at the expense of other carriers.

Strange, not my quote

You are right, it wasn't your quote. but A.net screwed it up to make it appear that way. My aplologies.
 
commavia
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 10:41 pm

Quoting bobnwa (Reply 29):
You are right, it wasn't your quote. but A.net screwed it up to make it appear that way. My aplologies.

It was my quote.

Delta has benefited from many external factors largely out of their control or doing, including:

* Their largest competitor dealing (poorly) with a complex merger integration
* Their second largest competitor going through Chapter 11 bankruptcy
* Their largest competitor at their largest hub getting purchased by a higher-cost airline, and also dealing with a poorly-executed merger integration
* Delta has almost no unions, and thus can effectively impose whatever efficiency or productivity changes they want (i.e., ready reserve)

All of those have benefited Delta, and at least some of them are almost certain to change in the next few years. When Delta is facing stronger competitors, will they still be in the same relative competitive position? We shall see ...
 
JBAirwaysFan
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 10:50 pm

Delta became a great airline. They made a great name for themselves and their customer service has really come around. I have no doubt in my mind that we will have Delta Air Lines around for a long, long time.
In Loving Memory of Casey Edward Falconer; May 16, 1992-May 9, 2012
 
rwy04lga
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 10:57 pm

Quoting rwy04lga (Reply 2):
Another thread is about service expansion at JFK and LGA.

Which seems to have disappeared.
Just accept that some days, you're the pigeon, and other days the statue
 
CIDFlyer
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 11:16 pm

I flew to LAX twice last year, one time on DL (DTW-LAX, LAX-MEM) and once on AA (ORD-LAX, LAX-DFW) and can tell you the service differences were quite stark. DL's planes were cleaner and newer looking and offered PTV's on those legs while AA did not (not that I care Im glued to the window anyways, but it was cool to look at the flight map to see where I was). Another benefit to DL is that they have a minimum mileage rule for connection aircraft which is why you wont see a CRJ flying any route over 750 miles, and thats another plus. At one time NW was putting CRJ's on routes like MEM-BOS whereas now DL would use a CR7, CR9 or E75.

Their brand image and marketing seems much better. I was impressed how they pretty much changed the NWA hubs overnight to Delta, whereas UA/CO have seemed to be sloppy about that (ie. new globe signage inside ORD's terminal but tulip signage on the jetbridges).

Another thing, while small, is they will still give you a snack, albeit its peanut or cookies, but still more than what AA gives.

Most of their hubs are also pretty much top notch, (and at the same time dont face too much competition): DTW is beautiful and probably one of my favorite terminals, MSP has always been easy to go through and offers alot of amenities, and I know people complain about ATL but I will have to say its pretty efficient and does offer many amenities also and is also seeing nwere concessions, some remodeling and a new Intl terminal. SLC will have new facilities in a few years.
 
maxpower1954
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RE: 'Delta Leading The U.S. Airline Industry'

Mon May 21, 2012 11:36 pm

Quoting JBAirwaysFan (Reply 31):
Delta became a great airline. They made a great name for themselves and their customer service has really come around. I have no doubt in my mind that we will have Delta Air Lines around for a long, long time.

Delta has always been a great airline. They ran into a few rough patches since the 1990s, but it has been the best managed, most consistent major since the 1950s.
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 12:34 am

Quoting 747srule (Reply 28):
I thought Delta was an acronym for Doesn't Even Leave The Airport or Darn Everything's Late To Atlanta!!

It's a cute acronym and all airlines have them.

Fact is DL has been just as good, if not outperforming others in DOT stats for quite a while now.
What gets measured gets done.
 
LOWS
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 12:58 am

Quoting LHCVG (Reply 6):
e fact that DL was well on the way to full consolidation/integration by the time the crisis hit, whereas UA an CO only got hitched at the depths of the economic mess

According to this article from the New York Times (http://goo.gl/5Rjh4) the DL/NW agreement was announced in early 2008.

Depending on what event you view as precipitating the beginning Financial Crisis of 2008, it could be argued that DL/NW began either just after (e.g. the collapse of BearStearns), whilst it was well underway, or just before the bottom fell out with Lehman.

If anything, UA/CO got underway once the 2008 crisis was more or less resolved.
 
lhcvg
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 1:22 am

Quoting LOWS (Reply 36):
According to this article from the New York Times (http://goo.gl/5Rjh4) the DL/NW agreement was announced in early 2008.

Depending on what event you view as precipitating the beginning Financial Crisis of 2008, it could be argued that DL/NW began either just after (e.g. the collapse of BearStearns), whilst it was well underway, or just before the bottom fell out with Lehman.

If anything, UA/CO got underway once the 2008 crisis was more or less resolved.

Fair enough. Perhaps I should have phrased as they got in earlier, whereas in 2010 things were still relatively bad, on the thought that a couple years into a recession that had begun to spread globally is probably the worst for executing a merger integration.
 
Cubsrule
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 1:56 am

Quoting FlyASAGuy2005 (Reply 35):
Fact is DL has been just as good, if not outperforming others in DOT stats for quite a while now.

Though, to be fair, there's a lot of variation hub to hub. MSP and SLC are pretty consistently near the top of all large hubs. Other hubs are variable (or, in the case of LGA, consistently bad).
I can't decide whether I miss the tulip or the bowling shoe more
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:00 am

Quoting Cubsrule (Reply 38):
Though, to be fair, there's a lot of variation hub to hub. MSP and SLC are pretty consistently near the top of all large hubs. Other hubs are variable (or, in the case of LGA, consistently bad).

That is true but i'm talking about the enterprise as a whole. All internal stats but it shoul be noted that JFK had its best month in history (for DL) not too long ago. It was a huge deal. Everyone's doing much better.

One of the biggest drivers for customer complaints going down is the way DL handles their upset customers and bags to claim. MSP has been tops on that for close to a year now wth over 95% of their flights having their first bag to claim in 20 minutes or less.
What gets measured gets done.
 
Cubsrule
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:02 am

Quoting FlyASAGuy2005 (Reply 39):
MSP has been tops on that for close to a year now wth over 95% of their flights having their first bag to claim in 20 minutes or less.

20 minutes might be acceptable coming from parts of ATL or MSP, where the "commute" to bag claim can take nearly that long. At LGA or DTW (mainline), that shouldn't be acceptable.
I can't decide whether I miss the tulip or the bowling shoe more
 
Max Q
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:02 am

No question they are the leading US Airline.


And the reason is pretty simple. They have real, talented, capable, innovative and caring management.



If only we had a tenth of their talent over here at UAL which is now led by the worst Airline CEO since Frank Lorenzo.
The best contribution to safety is a competent Pilot.
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:08 am

Quoting Cubsrule (Reply 40):
20 minutes might be acceptable coming from parts of ATL or MSP, where the "commute" to bag claim can take nearly that long. At LGA or DTW (mainline), that shouldn't be acceptable.

It can take up to 10 minutes just to get off the plane! Do you think it' faster for 200 bags to get out the a/c?

I know, you will fight this to no end so i'll leave it alone.

Like I said, they're doing darn good and the proof is in the puddin. You need not look further than the BTS website...

BTW, that 20 minutes is the absolute max. IF the first bag drops at the 21 minute mark, it's an internal failure and someone will have to explain why. The last bag has to be up by the 30 minutes MAX. if it drops at 31, it's the same thing. I wasn't giving absolutes here. Just as an FYI, average run-time right now in ATL is actually 15 minutes for first to claim. Can't prove it because again it's all internal but this is based of of averages off their 1000+ flights.

[Edited 2012-05-21 19:13:19]
What gets measured gets done.
 
Cubsrule
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:20 am

Quoting FlyASAGuy2005 (Reply 42):
It can take up to 10 minutes just to get off the plane! Do you think it' faster for 200 bags to get out the a/c?

You may have missed my point, perhaps because I didn't make it clearly enough. I'm suggesting that one-size-fits-all isn't an appropriate approach. It might make no difference to the customer if bags average 10 minutes longer to the carousel at MSP than at LGA because the average walk from the gate to the baggage claim is much longer at MSP. Most outstations should be able to get bags to claim faster than most hubs. If we talk about Connection, I hope the average time to claim at CRW or CAE is much shorter than at ATL, where both bags and passengers have many times more distance to cover. But I could make a similar point about Mainline if I compare BNA or CLT to ATL. On the other hand, a station like HNL that sees lots of bags and mostly large aircraft might take a good bit longer to get bags to the belt.

And we can make similar points about on-time performance and most other operational metrics. Improvement - which, as you point out, has happened at many places in the system - is key. Hub to hub or station to station comparisons are less meaningful.
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mayor
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:36 am

Quoting Cubsrule (Reply 43):
And we can make similar points about on-time performance and most other operational metrics. Improvement - which, as you point out, has happened at many places in the system - is key. Hub to hub or station to station comparisons are less meaningful.

But, unfortunately, the stats that DL (and everyone else) uses, are from the DOT, which lumps all the figures given to them by each airline and then averages them out. DL might publish figures from individual stations for local advertising, but everything else is lumped together, systemwide.


BTW, most of the times I've arrived at a station, no matter the size, it took so long to get off of the plane that the bags were already going around the carousel when I got to baggage claim. The only exceptions might have been smaller stations such as FSM or XNA.

Just as an FYI, in SLC with DL, when we only had 5 flights a day, we would take the first cart to the bagroom to unload, just to get the pax happy to get their bags and then go back and pickup the rest of the bags.
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max999
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:39 am

Quoting commavia (Reply 30):
* Their largest competitor dealing (poorly) with a complex merger integration

The flip side is that DL managed its mega-merger with NW very well. I believe UA's integration model is supposed to follow the DL script, but UA's execution has not been the best.

Quoting commavia (Reply 30):
* Delta has almost no unions, and thus can effectively impose whatever efficiency or productivity changes they want (i.e., ready reserve)

This has been how DL operated historically...maybe it speaks to the fact they manage their employees well. Even after the NW merger, employee groups voted down the unions. So DL employees must feel they are treated well enough they don't need a union.
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FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 2:46 am

Quoting Cubsrule (Reply 43):

Cubs, I was stating the requiremnt the actual average. Of course it shouldn't (and doesn't) take 20 minutes for local bags to come up the belt in say RDU or HSV. I was visiting friends in Norfolk the other day and I was seated in the exit row on an 88. By the time I got to baggage claim the bags were already on the belt.

Operationally, it stinks things up quite a bit when you have a 100 different set of requirements. It's much easier to say look, this is the requirement and anyting over is a failure. I et your comment about the whole one-size-fits all thing but believe me that no-one is draggingbut jut because they know they have 20 minutes. That makes no sense. In outstations, the faster they get to the claim the faster they can get back to the breakroom  
What gets measured gets done.
 
freakyrat
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 3:19 am

Delta is number 1 in SBN and the local employees are great. They have actually added flights for the summer like an additional flight to ATL and 2 to MSP.
 
FlyASAGuy2005
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 3:31 am

Quoting mayor (Reply 44):
Just as an FYI, in SLC with DL, when we only had 5 flights a day, we would take the first cart to the bagroom to unload, just to get the pax happy to get their bags and then go back and pickup the rest of the bags.

As they still do. I will use MSP as an example simply because of how their flights are structured (last flight out). 2034 came in full almost every night. Granted it's an MD90 now but was consistently a 753 for several months and was recently scheduled on a 753. Easily over 200 local bags because everyone's terminating at MSP. There's nothing to connect to at 2230. I can only comment because when I was working up in MSP last year tat's the flight I usually came back on from Atlanta unless I took 300. They usually unloaded about 2 carts of bags and sent them and took the rest. I'd still b on the plain when 2 full carts would be taken away. That's close to 100 bags in side loaders. Flight 300 is now a 753 and that use to be a 90. It use to be so bad, they would use two carousels to offload all the bags. I think i've seen up to 5 carts of bags on that full 753.
What gets measured gets done.
 
BD338
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RE: 'Delta Leading The U.S. Airline Industry'

Tue May 22, 2012 3:42 am

I am ambivalent about DL and all the US majors, for the vast majority of their customers (Y) they provide average service at average prices, nothing to complain about but nothing to get overly excited about. They do however now excel in the financial controls department, finally figuring out (with most of the rest of the industry) that suicidal leaps into everywhere just to gain market share were a 1990's financial folly that can no longer be tolerated. It is good to see capacity discipline, as a passenger looking for that ultra cheap deal it might not appear so, but in the long term it helps promote stability and longevity of the company, in that way they might be around for many years to come. Tough times ahead though, fuel still high (though off its latest peak) and a sluggish US economy and a European economy that looks to be going backwards.

Quoting FlyASAGuy2005 (Reply 9):
They actually have been/are. The new DL.cm backbone will be going live between Q2 and Q3. Been working on it for quite some time now..

...I look forward to the day with great joy. DL.com is utterly useless for anything other than a non stop flight. I don't want to be presented with useless 35 hour travel duration options to Europe when I know that 15 hour options exist through multiple hubs...as I've flown those options on NW/DL for the past 15 years!!