|Quoting cmf (Reply 9):|
It is about more than terrorism. It is about respect to fellow passengers.
And when Ma and Pa Kettle (and I do personally despise that term) do NOT see what they are doing as disrespect to their fellow passengers...what then?
I think it is pretty disrespectful when I am in line at the grocery store with a cart full of items and the lane next to me opens up and the person who was in line BEHIND me jumps over to the newly opened line.
I think it is pretty disrespectful when I am walking through the mall and someone is wearing a t-shirt that says: "F-CK
" on it, yet no one from mall security stops them and tells them to change their attire because they may have actually purchased that very same shirt in that very same mall.
I think it is disrespectful when I hear someone at the gas station pump use the "F" word on their cell phone while they are pumping gas next to me.....
Yeah, it is totally disrespectful.... but in all of those situations.... no one is going to say something to them.
These are the exact same people who board commercial airline flights.
The same rude, obnoxious behavior that is allowed in most other places is NOT allowed onboard commercial aircraft but these people are uneducated enough to realize that! How can you blame them? Trust me... I DONT LIKE IT
... but I can see how it happens.
If I am at breakfast at a local Cracker Barrel and someone doesn't like how their food is cooked.... what are the consequences of them berating the sever, storming into the kitchen and acting like an idiot and then being so upset that they cut in front of line to pay so they can get out of the restauraunt as quickly as they can?
I am not saying that behavior is polite or politically correct or the right thing to do... but it IS
how people behave and there are NO consequences.... then those same people board an aircraft and think they can behave the same way.
People just don't realize that causing a confrontation with a crew member, raising their voice with a crew member, barging towards the front of the plane, ignoring social etiquette or posted rules on an airplane are COMPLETELY different than their behavior on the ground.
I am not condoning the behavior of people like that. Not at all. But I am trying to explain, as a crew member, how I see people, uneducated people who are completely ignorant of airline policy, thinking that a commercial airliner has the same behavior standards of the restaurant or retail establishments they normally frequent.
You walk into any restaurant or retail establishment and act like an idiot and you may be asked to behave or the employees may just accept the behavior.... but what are the consequences? Not much. You do it on an airliner....which many people nowadays just see as another retail establishment.....they don't realize it's not the same thing.... that the "rules" are not just there to be polite but have federal consequences if they don't obey... that the flight attendants actually have some authority.... people don't get that.
And when I have an issue on the aircraft... they won't turn off their electronics, they won't turn off their cell phones, they think they are exempt from standing at the front of the airplane to wait while their kid uses the bathroom because they would be waiting right outside if their kid was using the bathroom at a mall.... I TELL THEM EXACTLY THAT: "You may not realize it, but this is a commercial aircraft, not a retail establishment, and the rules here are a lot different."
For the most part... they just don't realize that.
When I first read the original post that this was a flight from Jamaica to Miami, I thought: "Leisure destination to Miami. This would NEVER happen on a USAirways or Delta Shuttle flight from Boston to LaGuardia. The clientele is totally different.... leisure traveler who think that an airliner is the flying equivilant of a 7-11 compared to seasoned, experienced business travelers."
|Quoting cmf (Reply 9):|
In the same way terrorism threat is out of control so is the slack given for what should be common sense.
And whos fault is that? In the United States, you can pretty much act or behave in any ignorant way in public establishment. Curse at the waiter/waitress, walk into a store barefoot, raise your voice at Target when you aren't happy with their return policy.... In most environments, that behavior, while looked down upon and considered devoid of all social tact... is still accepted.
I walk into my doctor's office and there is a sign that says "TURN CELL PHONES OFF
," yet half the waiting room is talking on their phones. What are the consequences? Nothing.
I walk into the 7-11 that says "No shoes, no shirt, no service," but we are a mile from the lake and half the people in there are barefoot or shirtless buying beer..... no consequences.
How can you blame these people for not realizing than a commercial airliner is different? It's America... rules don't apply.... until you are suddenly on an airliner.
I am not justifying their behavior.... but how can we expect people who see air travel as something they paid for and nothing more than a flying retail establishment obey the rules when so few other places actually enforce the rules.
Trust me... as a flight attendant.... I despise the fact that US citizens feel that they are the consumer and they are paying for a product and they can treat an aircraft as their local 7-11, Target, Applebee's or Gap. I do. But that is how it is.
We have trained the traveling public in the US to think of airlines as nothing more than a retail product and airline employees as nothing more than retail employees.
A personal story.... working a flight, we hit severe turbulence. Turbulence to the level of galley supplies falling off the galley counters. Coke cans falling onto the floor and crew members unable to walk in the cabin. Some of the worst turbulence I have ever experienced.
As I struggled to get into my jumpseat, I insisted that a woman standing in the galley waiting for the lavatory return to her seat. I said: "Ma'am, you need to take a seat NOW!"
Her response: "I need to pee!" I said: "No, you need to sit down!"
When we landed, she was so irate that I demanded she take a seat for HER
safety, that she spoke to a Customer Service Supervisor and told her: "That punk-ass kid who thinks he has some authority tried to tell me that I needed to sit down!"
That's the level of authority crew members have in the US.... me telling her to sit down when it was truly dangerous for anyone to be walking around made me a "punk-ass kid who thought I had authority."
In her eyes, I had no more authority than an employee at Banana Republic telling her not to throw folded shirts on the floor or a server at Friday's telling her she couldn't get the weekday lunch special on a weekend.
I am not trying to insult these people, but merely trying to say....in the US, people are simply ignorant about crew members and rules. They don't think rules apply to them and they think that crew members and announcements and rules pertaining to safety and security do not apply because they don't apply anywhere else in the US.
It is a cultural thing....and I can see why someone thought nothing of jumping up on taxi, as was originally posted, and trying to get off the plane first.
I say that because, again, the later comments about what really happened on this AA
flight don't mirror the original account of events.
However, I wanted to address the comments of cmf.[Edited 2012-05-25 21:05:18]
[Edited 2012-05-25 21:11:10]
My opinions are my own. They are not representative of my employer, my union or my co-workers. They are all mine.