|Quoting alggag (Reply 1):|
That said, I'm in the pro LCC camp and believe that unless you fly enough to earn and maintain legacy status you are better off on an LCC.
|Quoting azstar (Reply 2):|
The legacy carriers promise much more than they can adequately deliver. While they offer seat assignments, their enormous and complex operations, and multiple configurations frequently cause seat assignment issues which the traveling public doesn't understand, or care about. So, while offering far more services and larger networks than the low cost airlines, the legacies often drop the ball and fail in their service delivery.
|Quoting irelayer (Thread starter):|
So my question is do we still think about WN and the like in terms of cattle cars and UA, AA, and DL for their Jet Age 60s like glamour?
|Quoting irelayer (Reply 4):|
Domestically, WN has a very very good FF program even with RR 2.0, IF you happen to live in a city it flies to. That's the operative word there...IF.
|Quoting azstar (Reply 2):|
Other low fare/low cost airlines hire the cheapest help they can possibly find, and don't offer them any kind of livable wage or future so those employees couldn't care less if you have a good experience, or a bad one. Plus, they're not motivated to do anything beyond the minimum that's required of them. Spirit and Frontier come to mind.
|Quoting Acey559 (Reply 3):|
In my personal experiences it always seemed like the ones that payed the least for their tickets were the ones who were demanding the most compensation. I have nothing scientific to back it up, just seemed to always be the case. It was almost as if the lowest price paid was inversely proportional to how big of an a--hole the person was. I guess because they bought their ticket on Delta for $200 it entitled them to free EVERYTHING when the flight was delayed.
On a scale of 1,000 points, low-cost carriers (JetBlue, Southwest, WestJet, Air Tran and Frontier) averaged 754 and the legacy carriers (Alaska, Air Canada, Continental, Delta, United and US Airways) 681.
But at 694, even though Frontier was in last place among low-cost carriers, it still beat Alaska Airlines' 678 first-place spot among legacy lines.
|Quoting OlafW (Reply 10):|
At another glance, I find it interesting that the customer satisfaction does not exceed 80% at best (assuming that there is an equal distribution of ratings and calculating from the two values given above). Apparently, this was based solely on airline experiences, not confusing the measurement with ratings of security checks and the TSA personnel. So I am really wondering, is airline service in the US so bad that at least every fifth customer is not satisfied by the service he gets?
|Quoting AADC10 (Reply 12):|
The other aspect of the survey is that a majority of the respondents were likely Kettles. For people that fly 4 or fewer times per year, legacy carriers are a crappy experience. Not that it is great for anyone else but it is distinctly better for those with frequent flyer status.
The other huge problem is the express/regional carriers. Perhaps the reason that the average score for legacy carriers is higher than the highest rated legacy is that they did not include regional carriers. Most passengers worst experiences are on the regionals.