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Coal
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SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 9:38 am

In the last few months, I have had to travel back and forth between SIN and HKG every two weeks for personal reasons. Most of these times, I've been flying SQ. While boarding at SIN, I noticed that the sign on the premium boarding lane at the gate read:

First
Business
PPS Club

I believe it used to read Star Gold (can't remember if it also used to read Elite Gold). PPS Club is equivalent to Star Gold, as is SQ's Elite Gold, the only difference being that PPS Club is a higher tier than Elite Gold.

Then I noticed that the sign in the Y boarding lane read:

Economy
Elite Gold
Star Gold

I found this quite bizarre, though on each occasion I was allowed to board at the same time as J class (after F) through the premium lane. At that time the Y lane had not opened.

Today, on a couple of the "other" websites, I found two threads referring to this. Apparently SQ is currently testing out this new boarding process at SIN (not sure about other bases) to basically have Elite Gold and Star Gold pax board through the Y lane.

Is this in line with Star Alliance rules? I thought Star Gold could use premium lanes? Also, if you get to the gate once boarding has started and are Star Gold flying in Y, the only way to skip the line would be to, well, skip the line!

I hope these changes are not permanent. In the past, Star Gold / Elite Gold flying in Y could board at the same time as F and J using the premium lanes.

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
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OA260
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 9:46 am

If true its certainly not in line with the Star Gold perks advertised. Maybe you should email them and ask them why they are doing this . I can certainly understand why people would be upset when SQ Golds have those perks on other Star carriers. These were agreed perks by all members (where available) and they should be honoured or a press release should be put up on the Star website to inform members of this major change.

I wonder if in future you are at the gate and approach a gate agent and point out its a Star benefit would they argue or let you board .
 
trent1000
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 10:01 am

It's not only boarding but the SQ lounge access. Star Gold members cannot access the Silver Kris lounge in SIN unless travelling in business class.
Y Star Gold members are "permitted" [ = required/forced] to use the adjacent lounge with no toilets, showers and only local electrical outlets, and some other things that are much below the Silver Kris lounge.
I think that if SIN is a major hub with a large proportion of connecting passengers, Star Gold members should at least have easy access to a shower between flights and be able to use electrical devices easily etc. Even passengers that commence flights in SIN should have easy shower access because Singapore is a tropical country. Sounds reasonable for a Gold member who has earned their status...
 
AngMoh
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 10:04 am

Quoting Coal (Thread starter):
Today, on a couple of the "other" websites, I found two threads referring to this. Apparently SQ is currently testing out this new boarding process at SIN (not sure about other bases) to basically have Elite Gold and Star Gold pax board through the Y lane.

I am SQ Elite Gold and always get to board after J and before Y. I pick either of the 2 lanes, whichever has the least people. The sign is with Y, but you can just ignore it.

Quoting Coal (Thread starter):
Is this in line with Star Alliance rules? I thought Star Gold could use premium lanes? Also, if you get to the gate once boarding has started and are Star Gold flying in Y, the only way to skip the line would be to, well, skip the line!

I find the application of the rules for Star Gold very inconsistent. On UA I had the impression that I got no special treatment at all as I can not select rows with additional leg space and boarding privileges were also not clear, while in LH you seem to get better than J treatment in many areas.
 
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legacyins
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 10:23 am

I am *G with CA and actually find them pretty good on domestic flights within China. Lounge access is never questioned even traveling in Y. I get an upgrade on the busy SHA-PEK route at least 30% of the time, especially Fridays. The crew makes a special round to all the *G/P members and welcomes them on board with a newspaper. Last Friday, I flew this route and it was announced that there were 191 *G on the flight. Needless to say, no personal hello on that flight.

I recently flew NRT-PEK on CA and used the NH lounge at NRT with no problems.

I rarely fly SQ but I get the impression that they take care of their frequent flyers first before other alliance members. I have no problem with this and encourages people to fly for their service and benefits.
 
andrefranca
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 10:34 am

Quoting legacyins (Reply 4):
I rarely fly SQ but I get the impression that they take care of their frequent flyers first before other alliance members. I have no problem with this and encourages people to fly for their service and benefits.

You just said it all, most of *A are going to give the best bennefits to their costumers, on CM we board first our bizz class and mileage plus costumers after that the star gold and that's it.

-No "upgrade on the spot"
-No VIP lounge, only if you're on C

I believe on certain airlines it's very easy to become gold, my grandma after 4 returns to the USA from MAO received gold status on JJ .... you gotta control it lol.
 
BE77
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 10:37 am

Quoting AngMoh (Reply 3):
On UA I had the impression that I got no special treatment at all as I can not select rows with additional leg space and boarding privileges were also not clear

Maybe the boarding priviledges is station related or something - whenever I am flying UA, the boarding is well indicated by signs and announcements that *Gold boards with J (DEN, IAH, POS, YYC are the UA stations I use most). Also, I have been upgraded at the gate at least twice in the last year based soley on my *Gold status as an AC Elite which is not that high a status, so I know I have been lucky to be on some flights with sufficient available biz seats. One of the flights included a gate upgrade my gf as well who is only *Silver but we were on the same itinerary - which I am pretty sure is not enough to qualify (but it certainly does justify my being super polite and nice to gate agents all the time, no matter what the cirsumstance!).

For the seats, I don't know actually if the Y+ on UA is actually a priviledge for UA *Gold members either? On AC, the preffered seats I can choose are the front of the cabin seats, which are the same seats and pitch as the rest, but they are preferred for ease of exit and because cabin service starts there (both of value to me at least!). So perhaps the increased pitch Y+ seats on UA are only available for the premium fare they ask?
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AngMoh
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:15 am

Quoting BE77 (Reply 6):
For the seats, I don't know actually if the Y+ on UA is actually a priviledge for UA *Gold members either? On AC, the preffered seats I can choose are the front of the cabin seats, which are the same seats and pitch as the rest, but they are preferred for ease of exit and because cabin service starts there (both of value to me at least!). So perhaps the increased pitch Y+ seats on UA are only available for the premium fare they ask?

The UA Y+ are a free upgrade for UA only premium FFs, but for *Gold they are a paid upgrade which might or might not be available. I believe *Gold had the availability in the past, but it was removed. However, not sure about that.
 
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OA260
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:17 am

Quoting AngMoh (Reply 7):

Yes it used to be a perk a few years back with UA .
 
Nimish
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:17 am

I've been a *G for many years now, and have flown a number of *A carriers including SQ. I find nothing wrong with SQ's policies - they just make it explicit that they prefer their premium/ FF pax, unlike say LH or UA, where it's the same policy, but not explicit. For instance on LH, a LH FTL (*S) will get an upgrade before a *G (other airline). On UA, their FFPs are eligible for upgrades, but *A S/ G are not. I actually quite like the SQ *G lounges in SIN - much better than the miserable UA or LH lounges across the world, the food is better, the massage chairs are awesome, and the booze is better too. Sure the SilverKris lounge might be better still, but the SQ *G lounge is better that the LH *G or the UA *G lounges from my perspective. And I have been allowed to board via the J line on SQ numerous times in the past - though not flown them for about 1.5 years now.
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BE77
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:27 am

Quoting Nimish (Reply 9):
On UA, their FFPs are eligible for upgrades, but *A S/ G are not

Interesting note - I wonder then if AC *G have a little more priveledges on UA than other *G due to the very large number of code shares they have on shared routes in North America. I have gotten upgrades at least twice in the last 6 months, and have been waitlisted without asking for every UA flight I have been on, even if the Gate Agent and I both knew there was no chance!
Tower, Affirmitive, gear is down and welded
 
GCT64
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:34 am

Quoting BE77 (Reply 10):
I wonder then if AC *G have a little more priveledges on UA than other *G due to the very large number of code shares they have on shared routes in North America.

That might well be the case, I found the treatment for *G is very variable. I was a BD *G until recently (obviously this status is now, sadly, an historical artefact), but UA denied me any upgrades / wait-listing for First etc., the only perks I got were lounge access (on an international itinerary) and pre-boarding. Conversely AC looked after me VERY well, blocking out the seat next to me in Y (where possible), upgrading to F (I was first on the list when Y was full) and, most importantly they went well out of their way to help me in a timely manner when there were issues on connections.
Flown in: A30B,A306,A310,A319,A320,A321,A332,A333,A343,A346,A388,BA11,BU31,B190, B461,(..53 more types..),VC10,WESX
 
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OA260
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:45 am

Quoting GCT64 (Reply 11):
That might well be the case, I found the treatment for *G is very variable. I was a BD *G until recently (obviously this status is now, sadly, an historical artefact), but UA denied me any upgrades / wait-listing for First etc.

I have to say for the 10 years I was BMI *G I was well looked after by most airlines . Had a good few upgrades on UA and couldnt really complain about anything. It can also depend who you get on the day too . I once was flying LHR-IAD in Y class cheapo Q class IIRC and they needed people to take the later flight due to overbooking down the back . I went to the desk and offered and would get a future travel cert but then the agent said I might want to reconsider as I had been upgraded to J . Didnt need to think about it and was promptly re issued a BP .
 
Asiaflyer
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:48 am

SQ wants to keep First/Business/PPS exclusive and therefore tries to avoid crowded premium lanes and accordingly reduces access for Stargold. Right or wrong? SQ charges a significant fare for premium classes, so they want to keep the exclusivity feel throughout the trip. I can understand them.
Same goes for Silverkris lounges, and the alternative lounge is not too bad. Why should anyone demand a free shower if they only pay for economy ticket?
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trent1000
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 11:57 am

Quoting Asiaflyer (Reply 13):
Why should anyone demand a free shower if they only pay for economy ticket?

Because... Gold members have paid the fares to earn miles in the previous year and deserve to be treated with the status they have earned!
 
bill142
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 12:02 pm

Quoting Asiaflyer (Reply 13):
SQ wants to keep First/Business/PPS exclusive and therefore tries to avoid crowded premium lanes and accordingly reduces access for Stargold. Right or wrong? SQ charges a significant fare for premium classes, so they want to keep the exclusivity feel throughout the trip. I can understand them.
Same goes for Silverkris lounges, and the alternative lounge is not too bad. Why should anyone demand a free shower if they only pay for economy ticket?

Then they might as well leave the alliance then. CX also make very little mention of OneWorld benefits on sinage.
 
sq452
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 12:06 pm

Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

I vaguely remember (someone correct me if I am wrong) that being *G allowed you access to any member lounge regardless of airline flying. So if you were flying NH you could go over and use the UA lounge in Narita for instance. Something like that. That still possible?
SIN > CVG > BOS
 
CXfirst
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 12:49 pm

Star does give priority boarding as a clear benefit. So, don't know how SQ get around this. Although, many airlines don't do priority boarding at all. But that is different, as SQ are clearly doing priority boarding, but not allowing *G. I'll be traveling with SQ in Y but with TK*G on Saturday, I'll see what happens.

Quoting trent1000 (Reply 2):
It's not only boarding but the SQ lounge access. Star Gold members cannot access the Silver Kris lounge in SIN unless travelling in business class.

Well, this is allowed. In BKK, *G passengers are not allowed into the lounge on the D concourse, which is exclusivly for TG*G, J and F class (with F being allowed into F section). However, they have other lounges available, which is what SQ does.

Quoting SQ452 (Reply 16):
Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

No problem, and according to Star Rules, it shouldn't be. In BKK, I was travelling with TG, with TK*G card, and entered the SQ lounge.

I had a lot of time in BKK, so wanted to try the different ones.

-CXfirst
 
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OA260
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 1:22 pm

Quoting SQ452 (Reply 16):
Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

Yes all the time . You get fed up with the same lounges so nice to try different ones each time or rotate your use of them . Also some lounges have better offerings than others.
 
aaexecplat
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 3:04 pm

I just flew through SIN in December and January, and I have first hand experienced the lounge access issue. I confidently strode to the SilverKris lounge only to be told to use the other one. That was mildly embarrassing. The other lounge is actually perfectly fine, has decent food and drinks and is nice and comfortable. The big issue is that the restrooms are outside and that there are no showers.

The redeeming news is that Y on SQ is so good that I didn't mind the lounge access issue much. But I much prefer traveling on OneWorld where I have F lounge access on my intl itineraries. The BA F lounges in LHR and C F lounges in HKG are fantastic, all have great shower and restroom facilities, not to speak of excellent food options.
 
planesjoey
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 3:37 pm

Yes I have noticed recently that the Boarding Lane for Economy has "Elite Gold" and "Star Gold" on it. But this is nothing new. SQ has been treating its *G passengers rather poorly recently. Roughly 10 years ago you could bring in 2 other people into the SKL Lounge even if you were traveling on Economy. The cabin crew even used to come around and say hello. I even had the chance of visiting the cockpit once or twice (pre 9/11 of course).

But this has all been in line with the gradual "decline" of Singapore Airlines recently. Some of the changes that have been made include their STANDARD awards on their new business class, which require twice the number of mileage points and other benefits that have been slashed for their frequent fliers. Redemption bookings are incredible hard to make, not to mention their half-past-six "revamped website". Many frequent fliers are getting frustrated, but quite frankly, there is no alternative. Emirates and CX come to mind but they lack the regional routes and connections from Changi. Qantas/Jetstar probably come in second, but they've got to get their act together too.

If you ask me, Singapore Airlines is resting on their laurel's and their brand reputation. They are cutting their customer base, which is extremely poor decision making on the part of the management. This, coupled with slow growth, decline in service standards, ageing aircraft and competition from LCCs are all factors which will see the decline of such "premium" and legacy carriers in Singapore. There have been many complaints in the local paper (ST) of SQ's lack of meal service on European night flights (a trial according to the SIA spokesperson) and of course, now, this latest boarding saga (once again, a "trial").

Don't even get me started on Scoot...

With regards to its position in Star Alliance as a whole, SIA has always been the "darling" of Star. They've always had certain exclusions, such as not having to paint their aircraft in full Star livery (SQ, until 2011, kept their bird on the tails of all special livery aircraft), having mileage "exclusions" (*A RTW fares are not applicable on J/F with Suites/the New Business Class) and of course their pathetic excuse for a "KrisFlyer Gold Lounge".

Sorry for the long rant, but its a frustration I share with many other Singaporeans, who are tired to death with SIA. Gone are the glory days of SIA, but we all still share in that small glimmer of hope. The ball's in their court now. Let's see how they respond.

-Planesjoey
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macsog6
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 4:23 pm

Quoting Bill142 (Reply 15):
Then they might as well leave the alliance then. CX also make very little mention of OneWorld benefits on sinage.




I am a *G (via LH) and OW Emerald (via AA) (Plus A-List on WN) and have found that OW seems to treat elite members more consistently than *A does. That being said, CX has never upgraded me although they do allow early boarding. QF, on the other hand, acts if they have never heard of a OW Emerald and that providing an upgrade would shut them down. Heaven forbid you should try and claim a FF seat on QF using AA miles!

When flying SQ, I am usually in C and the only benefits I get are those that C provides, *G just does not seem to matter to them in any respect.

LH treats me well, but I have seen them favor LH Gold over other *A Gold just as SQ favors their own.
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blueflyer
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 4:57 pm

Quoting trent1000 (Reply 2):
the adjacent lounge with no toilets, showers and only local electrical outlets, and some other things that are much below the Silver Kris lounge.

I do understand where you're coming from (seriously) but for many of us, you also just described the average Star Gold lounge, especially if the lounge is not at the carrier's hub.

Quoting SQ452 (Reply 16):
That still possible?

Any Star Gold lounge as long as you have a ticket on a Star carrier.

Quoting CXfirst (Reply 17):
So, don't know how SQ get around this.

They have not eliminated priority boarding for Star Gold, they have moved it from the premium line to the not-premium line, but Star Gold still gets in ahead of Economy passengers.

The only issue, as already outlined above, is what to do when a Star Gold passenger shows up while general boarding has begun.

Quoting BE77 (Reply 10):
I have gotten upgrades at least twice in the last 6 months, and have been waitlisted without asking for every UA flight I have been on

Don't proclaim it too often, you might attract the ire of some UA fliers who claim they can never get upgraded anymore.

Quoting BE77 (Reply 6):
One of the flights included a gate upgrade my gf as well who is only *Silver but we were on the same itinerary

I've noticed in the past many carriers will upgrade Star Gold/Silver after their own elites when necessary (eg the back is overbooked). My sister's lowly Silver status through LH has gotten her upgraded on SN, UA and AC over the past few years.
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loalq
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 5:39 pm

As mentioned before, the true value of SQ rests on its Y product nowadays. It truly way better than the competition. Their J/F offering has seen better days.

Their KrisFlyer program is a shame. I still hold on to my Miles and More membership because I find KF of no use, even considering I am currently living in Singapore. They have to get their priorities straight, or they will continue to lose their premium clients. Oh, and they usually have the most expensive fares for premium seats...
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SASDC8
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 5:54 pm

I really don't see the problem with this. As long as you as a Star Gold gets to board the aircraft before economy, you do get priority boarding.

SQ own top tier should get better treatment than a mere Star Gold, as LH Hon gets better service and lounge access than LH Sen and Star Gold. UA, TG and SK also treat their own top tiers better than their own Gold and other Star Gold.

SK always upgrade their own Pandion and Gold (operartional reasons only) members before the upgrade other Star Gold members.
2-3-2 is NOT a premium configuration
 
CXfirst
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 6:41 pm

Quoting blueflyer (Reply 22):
They have not eliminated priority boarding for Star Gold, they have moved it from the premium line to the not-premium line, but Star Gold still gets in ahead of Economy passengers.

Ok, good. I thought they had eliminated priority boarding completely. This system is fine by me.

-CXfirst
 
jrosa
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 7:06 pm

Quoting SQ452 (Reply 16):
Anyone ever tried to use a different star alliance member lounge different from the star alliance carrier you were taking, using a different star carriers mileage card?

I vaguely remember (someone correct me if I am wrong) that being *G allowed you access to any member lounge regardless of airline flying. So if you were flying NH you could go over and use the UA lounge in Narita for instance. Something like that. That still possible?

I did it. I'm a Mileage Plus Premier Platinum and an (in)Fidelidade White (the lowest level possible in JJ - and I'm really considering the possibility to cancel this horrible FF program offered by JJ)
While flying UA from GRU to ORD I used JJ lounge only presenting my Mileage Plus card and my UA boarding pass.
 
tcm
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RE: SQ Not Fully Honoring Star Alliance Gold

Thu Jun 21, 2012 8:30 pm

Quoting andrefranca (Reply 5):
I believe on certain airlines it's very easy to become gold, my grandma after 4 returns to the USA from MAO received gold status on JJ .... you gotta control it lol.

I think you have a point there. Certain *A member airlines make a mockery of *G with their qualification levels and status matches.
 
trent1000
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RE: SQ Not Fully Honoring Star Alliance Gold

Fri Jun 22, 2012 1:46 am

Quoting blueflyer (Reply 22):
I do understand where you're coming from (seriously)

OK, to put it simply: in SIN, the SQ Silver Kris lounge has a sign that says "Star Gold", but not all Star Gold members are allowed in. This creates embarrassment (as mentioned in previous posts) and what the alternative lounge unfortunately lacks is very noticeable given that passengers transiting through SIN have arrived from Asia or Australia or Europe and still have another, perhaps long flight ahead. Showers are standard in Aus lounges on various carriers. It would be nice to freshen up in SIN and feel that you have earned the privilege as a Gold member.
 
planenutz
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RE: SQ Not Fully Honoring Star Alliance Gold

Fri Jun 22, 2012 2:56 am

My favorite lounge hopping experience as a *G member of US Dividend Miles was at HKG. I was on a UA economy ticket. First I went to the SQ SIlverKris Lounge, which I enjoyed for the hot food and plenty of room. Then I proceeded to theThai Royal Silk Lounge, which has an excellent salad bar and booze selection. Then the UA Red Carpet Club, which, in my opinion, was pretty unremarkable at the time.
Not all who wander are lost....
 
col
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RE: SQ Not Fully Honoring Star Alliance Gold

Fri Jun 22, 2012 3:13 am

Star Alliance Gold still get to board early, they make the announcement very clear. They then normally board Y by seat row number. The set up in SIN is such that it is pretty much a free for all for boarding after they have boarded F, C, PPS and *G. If you are late, you can enjoy the air conditioned bridge as you wait to board. I use both sides, except on the 380 where you are directed to your level.

The lounges are OK, except the move at T2, much preferred the outside view. I am also not sure how many people actually used the showers prior to the changes anyway, but wished some people I sat next to on long haul had!!

SQ has made some negative changes, but we have to live in the real world and look at who has not had to diminish their product to stay in business.

I prefer SQ, tend to use their lounges when flying on other * carriers around the world, as their product is pretty consistent. Their regional 777's are showing their age, but with new 330's coming this should be addressed. Love their 380's, but my next 380 out of SIN is AF, feel like a traitor  
 
zkeoj
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RE: SQ Not Fully Honoring Star Alliance Gold

Fri Jun 22, 2012 3:52 am

Quoting SQ452 (Reply 16):
So if you were flying NH you could go over and use the UA lounge in Narita for instance. Something like that. That still possible?

yup! Just did MUC-NRT on LH, had 8 hours in NRT, and then NRT-AKL on NZ. In the 8 hours I used both the NH and the UA lounges. UA's lounge was pretty sad.

Cheers
micha
 
deconz
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RE: SQ Not Fully Honoring Star Alliance Gold

Sat Jun 23, 2012 4:06 am

Quoting trent1000 (Reply 28):
in SIN, the SQ Silver Kris lounge has a sign that says "Star Gold"

That's actually incorrect. Only the Kris Flyer lounge next door carries the Star Gold label. The Silver Kris lounge is not a Star Gold lounge ... see also http://www.staralliance.com/en/benefits/lounges/
 
9VSIO
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RE: SQ Not Fully Honoring Star Alliance Gold

Sat Jun 23, 2012 4:30 am

Quoting blueflyer (Reply 22):
The only issue, as already outlined above, is what to do when a Star Gold passenger shows up while general boarding has begun.

At that point, use the premium line. It'll be next to empty at that stage.

Quoting trent1000 (Reply 28):
SQ Silver Kris lounge has a sign that says "Star Gold", but not all Star Gold members are allowed in

Don't be sad, even SQ Gold aren't allowed in unless you are flying in F/J. We all have to use the Gold lounge instead.

Quoting planesjoey (Reply 20):
But this has all been in line with the gradual "decline" of Singapore Airlines recently. Some of the changes that have been made include their STANDARD awards on their new business class, which require twice the number of mileage points and other benefits that have been slashed for their frequent fliers. Redemption bookings are incredible hard to make, not to mention their half-past-six "revamped website". Many frequent fliers are getting frustrated, but quite frankly, there is no alternative. Emirates and CX come to mind but they lack the regional routes and connections from Changi. Qantas/Jetstar probably come in second, but they've got to get their act together too.

Agreed, especially their website. Total joke.

Quoting planesjoey (Reply 20):
The cabin crew even used to come around and say hello.

It wouldn't surprise me if there are just too many SQ Gold to do that these days....
Me: (Lining up on final) I shall now select an aiming point. || Instructor: Well, I hope it's the runway...
 
jetlag73
Posts: 74
Joined: Wed Sep 28, 2011 8:20 am

RE: SQ Not Fully Honoring Star Alliance Gold

Sat Jun 23, 2012 7:56 am

Since *G lounge lost the showers, I prefer to go thru BKK and TG even though I'm *G with SQ.
Most TG lounges can used by *G, and have great showers. It's very useful when on long haul flights.
As far as SQ is concerned, can't complain really, *G already brings some nice perks for free. Remember, for Y frequent SQ traveller like me, it's still miles ahead of most Europe/US airlines.
If I want more, I should pay for J/F.
Still, as mentioned above, times are changing, and airlines must adapt.
Finally, I have that same feeling too (average 25 segments per year on SQ) about SQ having much less edge, and not as focused on passengers as before.
 
YokoTsuno
Posts: 314
Joined: Tue Feb 01, 2011 1:21 pm

RE: SQ Not Fully Honoring Star Alliance Gold

Sun Jun 24, 2012 2:11 pm

There is a general perception of absolute and relative decline here in Singapore, especially relative to the Middle-Eastern carriers Emirates, Qatar, and Ethihad. I am a frequent flyer and switched to Emirates a few years ago. Although SQ is still a very good airline the value for money you get from Emirates is simply better. I guess the problem is universal, once the competition closes the gap, profits drop and a company starts to cut benefits to keep profits high and starts focusing on high yield passengers. SQ isn't the first airline who chose that path and is surely not going to be the last. In another 10 years or so you probably read the same about Emirates. In fact they already removed lounge access for family members of gold card holders about a year ago.

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