RJA321
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10 Most Innovative Airlines

Thu Jun 28, 2012 5:16 am

Interesting read about the 10 most 'innovative' airlines in the world, which surprisingly does not include EK.

Links:

http://www.airlinetrends.com/

http://www.cnngo.com/explorations/es...novative-airlines-announced-436301
Hurry up, before we all come to our senses!
 
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zkojq
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 5:23 am

Air New Zealand should be there for the sky-couch alone.
First to fly the 787-9 with Air New Zealand and ZK-NZE (2014-10-09, NZ103)
 
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sturmovik
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 5:40 am

Quoting zkojq (Reply 1):

Air New Zealand should be there for the sky-couch alone.

I was gonna post the same. Reading the articles gave me the impression that the judgement may have been a bit subjective. In which case, to each their own I suppose.
'What's it doing now?'
 
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AirlineCritic
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 6:04 am

Some really surprising airlines there, like BA or DL for instance.

Quoting sturmovik (Reply 2):
to each their own I suppose.

  
 
SingaporeAir777
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 6:35 am

Haha Seriously? Delta? AirAsia? Sure I can understand Delta maybe, but AirAsia? 0_0
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ZKOJH
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 6:36 am

well out of that list of 10 I've only flown with BA to BDA and wasn't impressed with them never flown with them since.!

I would have with some pride put EK, and NZ in there somewhere, both I've flown on and would rate them 1000 % more then BA!

I will fly with Air Asia X in Aug too Langkawi not expecting much from a LCC though.  

and as for 'Air Baltic' what have they done that is better then the likes of the best in the world??!!
Vietnam time..
 
dc9northwest
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 8:12 am

Quoting ZKOJH (Reply 5):
I would have with some pride put EK, and NZ in there somewhere, both I've flown on and would rate them 1000 % more then BA!

Just cause they're better doesn't mean they're more innovative.


Anyway, I agree with the choices in the article. Some are dubious, perhaps, but they seem ok to me.

Quoting ZKOJH (Reply 5):
and as for 'Air Baltic' what have they done that is better then the likes of the best in the world??!!

Again, it doesn't have to be better. If Ryanair would introduce standing-up seats they'd make the list.
 
AirbusA6
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 9:11 am

Quoting dc9northwest (Reply 6):
Again, it doesn't have to be better. If Ryanair would introduce standing-up seats they'd make the list.

Ryanair (and to a lesser extent Easyjet) ought to be on that list anyway, for creating a pan European short haul giant, for flying to and from airports never used by scheduled flights before, for despeccing the flying experence and for driving down the basic cost of flying
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aircanada014
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 9:59 am

Air Canada should have been in there too. they were the first airline to introduce AVOD ptv on their embraer and crj705
ordering brand new 777-200LR and 777-300ER at the same time plus ordering 787s.
 
Bongodog1964
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 10:22 am

How can you have a "top 10 most innovative airlines" list which does not include Ryanair ?
All the airlines featured in this list are ones which are deemed to have improved seating catering or whatever, all of which comes at a price. Meanwhile Ryanair has headed in the opposite direction where you receive nothing more than a seat for your ticket price and everything else is extra. To my mind they have done more for the travelling public than this "top 10" ever will
 
Burkhard
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 10:57 am

What did these ten pay to be on that list.

When Ryanair offered flights for 99cent (OK about 10€ after all), that was innovative. You may think of them what you want, but FR is more innovative than the ten lethargy carriers on that list together.
 
Pe@rson
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 11:02 am

Quoting Burkhard (Reply 10):
When Ryanair offered flights for 99cent

Actually, I happily remember flying, e.g., STN-SVQ-STN and STN-DUB-STN for 2p all-in. Those were the days...    
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
JCS
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 11:18 am

Quoting Burkhard (Reply 10):
When Ryanair offered flights for 99cent (OK about 10€ after all), that was innovative. You may think of them what you want, but FR is more innovative than the ten lethargy carriers on that list together.

Definately not, it's just targeting on price.

It requires some cheaper airports (which I dislike because of bad public transport connections) and it goes with dozens of extra charges & the most horrible booking process imaginable.

I am proud to have never flown with Ryanair (although have booked some flights with them for others).

Talking about LCCs; easyjet is... easy. They have come-up with some interesting things hence their booking process.
 
Bongodog1964
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 11:30 am

Quoting JCS (Reply 12):
Quoting Burkhard (Reply 10):When Ryanair offered flights for 99cent (OK about 10€ after all), that was innovative. You may think of them what you want, but FR is more innovative than the ten lethargy carriers on that list together.
Definately not, it's just targeting on price.

Ryanair definitely is innovative, airline marketing executives spent decades telling customers that they wanted baffling fare structures which included Saturday night stays, return trips which were only 5% more expensive than a single fare, inclusive catering, frequent flier programmes and such like. Ryanair asked the flying public if they wanted cheap fares with zero frills and 60 million passengers per year in Europe replied "thats just the service we want"
 
Pe@rson
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 11:34 am

What does innovative mean?

1. Featuring new methods; advanced and original.
2.(of a person) Introducing new ideas; original and creative in thinking: "an innovative thinker".

Clearly, FR and MOL and EZY and Stellios, for example, fall into that category. Likewise, say, an airline that develops a brand-new product.

[Edited 2012-06-28 04:36:22]
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
JCS
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:11 pm

Quoting Pe@rson (Reply 14):
spent decades

Simple past.

Quoting Pe@rson (Reply 14):
What does innovative mean?

1. Featuring new methods; advanced and original.
2.(of a person) Introducing new ideas; original and creative in thinking: "an innovative thinker".

Completely agree.

I think FR made a nice trick which has it good & bad, but FR is now just exploiting it and remains 0.0 % innovative. Instead of for example -already called- Easyjet.

On top of that FR is trying to defend & exploit its way of working by playing the media (against 'legacy carriers'); which I find a rather conservative all-time method in which nothing new is added. Popular media stories just highlight obvious price-differences to jump into quick conclusions. The "quick" is important for FR, because when taking time to think it's not so much the first choice anymore. Start to think of some of the full-service options which offer 1.500 km flights for 100 euro only (mainly thanks to for example Easyjet also connecting main hubs) with full luggage, snack, recline, good airports, not too much spam in your face, nice websites, customer service, innovative options, etc. etc.

The only good thing by FR is some smaller airfields get connected & more directions are possible. But nowadays that's what we call expansion rather then innovatioon.
 
Burkhard
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:15 pm

Quoting xdlx (Reply 15):
RYANAIR is not an Airline....is a FLYING CIRCUS

Ups, never seen elphants aboard an FR plane, but it that were true that really would be an innovation - compared to Delft Blue porcelain genever served since decades in C which makes KL score on that list...
 
Pe@rson
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:22 pm

Quoting JCS (Reply 16):
Quoting Pe@rson (Reply 14):
spent decades

Simple past

Sorry, but where did I put "spent decades"? Nowhere.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
mikey72
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:28 pm

Quoting Pe@rson (Reply 14):
Clearly, FR and MOL and EZY and Stellios, for example, fall into that category

Were they not just the first to jump on the deregulation band wagon.

Wasn't exactly hard was it.

The legacies were caught on the back foot and were hardly fast moving.

Quoting Pe@rson (Reply 14):
Likewise, say, an airline that develops a brand-new product.

Like flat-beds.

Can't remember who it was that introduced them but they have certainly been a hit with airlines the world over.
Flying is like sex - I've never had all I wanted but occasionally I've had all I can stand.
 
starguy
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:28 pm

Quoting xdlx (Reply 15):

It a flying circus that just happens to have turned over a €503m profit in an industry and area of the world that is in huge financial trouble. They are obviously doing something right despite their perceived flaws.
 
Pe@rson
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:29 pm

Quoting mikey72 (Reply 18):
Were they not just the first to jump on the deregulation band wagon.

One thing to "jump on the deregulation band wagon." Quite another to revolutionise a continent by changing the status quo.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
JCS
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:48 pm



Quoting Pe@rson (Reply 17):
Sorry, but where did I put "spent decades"? Nowhere.

"spent decades" = Bongodog1964

Quoting StarGuy (Reply 19):
They are obviously doing something right despite their perceived flaws.

Getting subsidized. source

Quoting Burkhard (Reply 16):
Ups, never seen elphants aboard an FR plane, but it that were true that really would be an innovation - compared to Delft Blue porcelain genever served since decades in C which makes KL score on that list...

Referring to KL which is a complete different business case is quite a step. I prefer to compare FR to Easyjet. Why don't you take them -or another LCC- as a benchmark instead of believing those popular talk about 'legacy' and 'new' carriers?

[Edited 2012-06-28 05:49:49]
 
777klm
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 12:57 pm

Quoting Burkhard (Reply 16):
compared to Delft Blue porcelain genever served since decades in C which makes KL score on that list...

KL however, is innovative when it comes to the use of social media in both marketing and service.
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Pe@rson
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:07 pm

Quoting JCS (Reply 21):
prefer to compare FR to Easyjet.

Despite your belief that EZY is "more innovative" than FR, which it probably is, EZY's operating performance isn't superior. However, it has certainly grown its own operating result, but then so has FR.

FR's operating result / margin (per Flightglobal Pro and converted into USD from EUR):

2011: $944m; 15.6%
2010: $647m; 13.5%
2009: $568m; 13.5%
2008: $130m; 3.1%
2007: $767m; 19.8%
2006: $609m; 21.1%
2005: $457m; 21.8%
2004: $409m; 24.9%.

EZY's operating result / margin (per Flightglobal Pro and converted into USD from GBP):

2011: $433m; 7.8%
2010: $270m; 5.8%
2009: $92m; 2.3%
2008: $179m; 3.9%
2007: $340m; 9.6%
2006: $212m; 7.3%
2005: $122m; 4.9%
2004: $91m; 4.6%

[Edited 2012-06-28 06:14:46]
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
JCS
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:15 pm

Quoting Pe@rson (Reply 23):
what's the point of it if it doesn't bring superior financial results?



One point is that the right airline is to be given the title "innovative" in a thread about innovativity.

Moreover: innovative Easyjet could have implemented Ryanair's tricks on top of what they do and vice verse.

[Edited 2012-06-28 06:16:43]
 
Burkhard
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:18 pm

Quoting JCS (Reply 21):
Referring to KL which is a complete different business case is quite a step. I prefer to compare FR to Easyjet. Why don't you take them -or another LCC- as a benchmark instead of believing those popular talk about 'legacy' and 'new' carriers?

Because in the end all I want is that I have something to do at a far away location, so have to be transported
a) from a convenient location reachable from where I am to
b) a convenient location reachable where I have to or want to go
c) at a convenient time that makes the overall time spent minimal
d) gives me sufficient time at the destination
e) for as little money as possible if I have to pay for myself and cannot declare on my tax declaration
f) reliable and on time.

I think this is the basic requirement every potential passenger has today. All the rest is a nice to have luxury, worth a few € surcharge for sure.
And now when I look into flights I do inside Europe, FR for me competes with LH mostly. Sometimes FR wins, sometimes LH. and once in a while AB or others. There is no reason not to compare them unless you speak about intercontinental flights.
 
JCS
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:25 pm

That's an accurate description of choices. Unfortunately it has nothing to do with an airline being innovative.
 
Burkhard
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:34 pm

Innovation for me means:

Lowering the prices
Improving punctuality
Keeping high safety standards without compromize
Opening of new airports and new regions
Reduction of carbon foot print per seat mile

On the above list, the only thing I see that is interesting is Deltas option to track your bag from your mobile phone, but in the end it means only that a few people who now do it from their computer at the lost luggage counter will be fired and service level continues to go further down.
 
trent1000
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 1:46 pm

Why isn't LH in the top 10??
Reasons: introducing the B747-8.
AFAIK no other airline besides LH has a seat as well as a bed in F.

Yes, EK for on board A380 showers in F. Alternatively, EK for cramming 10 abreast instead of 9...

SQ's F A380 suites (they were first)

What was the first airline for inflight wifi?
 
mpdpilot
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 2:37 pm

Quoting Burkhard (Reply 27):

Innovation for me means:

Lowering the prices
Improving punctuality
Keeping high safety standards without compromize
Opening of new airports and new regions
Reduction of carbon foot print per seat mile

But if you read the article that isn't even close to what they define as innovative. They say outside the box thinking. Which based on their list means you do all of that, and more.

Quoting trent1000 (Reply 28):
Why isn't LH in the top 10??
Reasons: introducing the B747-8.
AFAIK no other airline besides LH has a seat as well as a bed in F.

I wouldn't say introducing the 747-8 is that innovative. By that standard wouldn't all the airlines that ordered the A380 and 787 be on the list too?

And their F seat is very similar to other airlines F seat.

Quoting trent1000 (Reply 28):
Yes, EK for on board A380 showers in F. Alternatively, EK for cramming 10 abreast instead of 9...

I would say that EK is very innovative to their first class, not as much for the whole airline. And I wouldn't say 10 abreast is that innovative it is just a smaller seat.

Quoting trent1000 (Reply 28):
SQ's F A380 suites (they were first)

Once again I think that applies to F and not to the airline as a whole.

Quoting trent1000 (Reply 28):
What was the first airline for inflight wifi?

I don't think the time frame is relevant, Wifi on board has been around for a long time. Delta received marks for wifi because they have it on almost every aircraft.

In general I think the point of this article is not to list the best airlines but the ones that do things differently.

LH, EK, SQ, FR, EZY, and a bunch of others are all great airlines, not because they think outside the box but because they do the basics very well. I would actually say a few of these airlines that are innovative don't do the basics as well as they could.

I think also people need to remember that this is a current list. something they did 10 years ago or even 2 years ago, in such a fast paced industry is less relevant.
One mile of highway gets you one mile, one mile of runway gets you anywhere.
 
airways45
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 4:44 pm

Some ideas as to what i've seen as innovative:

British Airways: first lie-flat seat in Club World. Now copied but they deserve the credit

Virgin Atlantic / Eva Air: First Premium Economy (Mid-Class). Virgin Atlantic - drive through check-in

PanAm (or whoever): First round the world service

Emirates: First shower on board

Lufthansa: Driving First Class pax to the aircraft in a Porsche (not sure if Qatar got there first with First Class Terminal?)

Qatar Airways: Dedicated First Class Terminal

British Midland / Gulf Air: First airline with 'chef' on board?


Other innovations:

First airline with a real coffee machine on board?
First airline to serve a fried egg
First airline with PTVs in economy? (Virgin??)
First airline to offer Wi-Fi?
First airline to offer online checkin?
First airline to offer e-ticket?
 
mogandoCI
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 4:50 pm

Quoting airways45 (Reply 30):
Qatar Airways: Dedicated First Class Terminal

Does QR@DOH have a separate dedicated business class terminal ?
 
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eurowings
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 4:57 pm

Quoting airways45 (Reply 30):

First airline to offer online checkin?

Alaska Airlines in 1999 and in 2010 Ryanair was the first airline to require that all passengers check-in online.
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
planejamie
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 7:59 pm

I agree with the top three on that list without a doubt:

Korean Air, well as explained in the article they have done so many new things, perhaps the most notable was the on board duty free shop on their A380s.

BA have done more behind the scenes but they've introduced electronically controlled window blinds in First and their "new First" is incredibly innovative. Additionally, the iPads for crew and other little enhancements here and there.

Delta have an entire domestic fleet equipped with WiFi, what other airline in the world has done that, on the same scale and in the same time frame?

KL, TAM, QR - have they really been Innovative, I suppose KL should get some credit for the gifts they give out in Business class on Long Haul but they don't stand out for many new innovations other than that. QR is just a glitzy middle eastern carrier that along with EY and EK haven't done much other than bully other carriers/countries and gloss up a rather shoddy product/seat/service (granted the EK suite is all the rage but SQ have done that too)

Virgin America, I agree with and it only takes looking at a cabin shot of their aircraft on here to see. Ordering food through the IFE, at the time it was installed it was pretty top notch and innovative. Their overall image and product is very fresh and I think they deserve a higher place on that list! I'm surprised that B6 aren't up their with JFK Terminal 5 and the other little things (34" seat pitch, free live TV).

airBaltic well, if I'm honest they don't strike me as innovative but they are quite iconic and have made connecting in Northern/Eastern Europe far easier and far cheaper.

AirAsia has made flying affordable in Asia with a huge route map which didn't really exist previously, whilst a similar concept to U2 or FR, the latter two have been around for ages and if everyone follows the theory that they should be on that list then maybe WN should be as well.

ANA well they were the launch customer for the 787 and need I say any more, that does deserve a small place on that list.

This is just my view on it and I think at least half of those carriers listed truly deserved that place but remember folks, it is just a list that a journalist complied, don't lose sleep over it.
 
juantrippe82
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RE: 10 Most Innovative Airlines

Thu Jun 28, 2012 11:51 pm

Quoting dc9northwest (Reply 6):
If Ryanair would introduce standing-up seats they'd make the list.

The horror........The horror....
Don't worry, I'm never wrong.
 
Horstroad
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 12:08 am

Quoting mpdpilot (Reply 29):
I wouldn't say introducing the 747-8 is that innovative.

agreed. but there are other things that would qualify LH for this list. for example looking for options to taxi without engines running, experimenting with bio-fuel and paint that reduces drag, the electronic flight bag etc... but this list seems to be focused on things visible to the passenger
 
1stfl94
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 12:59 am

I think this is quite a subjective list based on 2012 criteria. Bear in mind that U2 and FR basically changed the entire face of European flying by offering the customers what they want and innovations such as PTVs in economy (Virgin), Premium Economy (Virgin and Eva Air), flat beds in business (BA) seem to have gone unnoticed
 
Fiedman
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 5:17 am

Alot of you put down Ryanair and Easyjet but how can you forget Southwest Airlines they basicly if not invented but perfected the modern LCC point to point system that all LCC since now follow for that alone they should be on the list
Westjet - Canada's National Low-fare Airline
 
lostsound
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 5:38 am

I had no idea VX & Span Air gave people christmas presents on the luggage carousels before. That's a really neat and clever move. Wonder if they secretly upped the ticket price on those dates.   
 
coopdogyo
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 6:49 am

Alaska probably would be a good candidate for this list. They have done a lot of innovative stuff from their new check in area at SEA to their 20 minute bag guarantee to the stuff they have done with RNP and other navigational aids.
 
aeroblogger
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RE: 10 Most Innovative Airlines

Fri Jun 29, 2012 7:01 am

I think the honor of most innovative airline should go to IR.

How they've managed to maintain their aircraft even with all the sanctions on the country still astounds me.
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Sheridan125
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RE: 10 Most Innovative Airlines

Sat Jun 30, 2012 6:25 pm

How about BEA who pioneered turbine engined flights with the Viscount and pioneered blind landings with the Trident in the 1960's. True innovations which changed the world of flying for ever. Then BOAC who pioneeded jet flying with the Comet. Then there was Pan Am who specified and introduced into service the 747 which moved airlines truly into the world of mass flying at low prices. Ryanair and easyJet brought the internet into the heart of airline marketing and in doing so reduced distribution costs from around 20% of total costs to nearly nothing. Pan Am also introduced IFE, primitive then but it led to a world revolutiuon.
 
southwest737500
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RE: 10 Most Innovative Airlines

Sat Jun 30, 2012 9:17 pm

Where is WN

They are a real LCC airline

Free bags,no change fee, Great FF program no black out dates, flight attendants are very entertaining,
Next flight: TUL-ATL-CLT CRJ900 and MD88
 
connies4ever
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RE: 10 Most Innovative Airlines

Sat Jun 30, 2012 9:49 pm

Quoting aircanada014 (Reply 8):
Air Canada should have been in there too. they were the first airline to introduce AVOD ptv on their embraer and crj705
ordering brand new 777-200LR and 777-300ER at the same time plus ordering 787s.

Not only that, first to introduce check-in kiosks, for which AC received an award. Now standard across the industry. Not part of the in-flight experience perhaps, but a real time- and cost-saver (for the airline) but a big convenience
Nostalgia isn't what it used to be.
 
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coronado
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RE: 10 Most Innovative Airlines

Sat Jun 30, 2012 11:04 pm

Strange they did not mention Delta's Wifi program. The entire domestic mainline fleet, all 200+ 2 class rj's are wifi equipped and within 2 years the entire international fleet will have wifi. Over 1000 aircraft and all in the same Delta climbing new widget paint scheme with wifi. That is innovative. Specially when DC-9 built before personal computers were invented and cell phones were not even bag phones offer Wifi.
The Original Coronado: First CV jet flights RG CV 990 July 1965; DL CV 880 July 1965; Spantax CV990 Feb 1973
 
Viscount724
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RE: 10 Most Innovative Airlines

Sat Jun 30, 2012 11:19 pm

Quoting Sheridan125 (Reply 41):
Pan Am also introduced IFE, primitive then but it led to a world revolutiuon.

If memory correct, TWA had inflight movies on 707s before Pan Am.
 
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huaiwei
Posts: 259
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RE: 10 Most Innovative Airlines

Mon Jul 02, 2012 1:15 am

Quoting mpdpilot (Reply 29):

LH, EK, SQ, FR, EZY, and a bunch of others are all great airlines, not because they think outside the box but because they do the basics very well.

That's quite a sweeping statement, for almost each one of these airlines have been known to be innovative in one way or another.

Quoting airways45 (Reply 30):
Other innovations:
First airline with a real coffee machine on board?
First airline to serve a fried egg
First airline with PTVs in economy? (Virgin??)
First airline to offer Wi-Fi?
First airline to offer online checkin?
First airline to offer e-ticket?

Now if this list is not an annual affair, SQ alone can boast of the following "innovations":

- First to offer hot meals in-flight
- First to serve free alcoholic and non-alcoholic beverages
- First to give out free headsets
- First to offer a choice of meals for all classes
- First to provide individual IFE and VOD for all classes
- First to provide satellite-based in-flight telephones
- First to offer on-board faxing service (no gone of course)
- First to offer book-the-cook service
- First to have an International Culinary Panel
- First to offer phone, fax and e-mail check-ins
- First to create an icon out of a cabin crew, such that it is featured in Madame Tussauds as the first commercial figure represented
- First and only Asian airline to fly the Concorde with BA
- First to fly non-stop commercial flight over the Pacific on the 744
- First to fly the world's longest non-stop flight on SIN-EWR (and burst its own longest-flight record in the process)
- First to fly all-business flights over the Pacific.
- First to fly the A380
- First to offer full couple beds on board
- First to offer standalone beds (not converted from seats)
- First to introduce in-flight Wi-Fi hotspot and mini cellular phone network (abandoned later, I believe?)
- First to have digital in-flight magazines in IFE

Of course older airlines who were the pioneers of flying can have a much longer list, but with these, I find it hard to imagine how people can say airlines like SQ are just good with the basics!
It's huaiwei...not huawei. I have nothing to do with the PRC! :)
 
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mayor
Posts: 6188
Joined: Sun Mar 09, 2008 3:58 pm

RE: 10 Most Innovative Airlines

Mon Jul 02, 2012 1:52 am

Quoting Burkhard (Reply 27):
On the above list, the only thing I see that is interesting is Deltas option to track your bag from your mobile phone, but in the end it means only that a few people who now do it from their computer at the lost luggage counter will be fired and service level continues to go further down.

Actually, what it means is that the pax won't have to trudge down to the baggage office, which is always in baggage claim, just to see where their bag is. No one will get fired because you'll always need a warm body available to help those customers that ARE in baggage claim.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
ghifty
Posts: 885
Joined: Sun Jul 25, 2010 9:12 pm

RE: 10 Most Innovative Airlines

Mon Jul 02, 2012 2:18 am

Quoting AirlineCritic (Reply 3):
Some really surprising airlines there, like BA or DL for instance.

Delta definitely belongs on that list. It's a list of innovative airlines, not luxurious airlines or the best ones. They've seen a lot of change in the past decade.. and they've dealt with that pretty nicely, all things considered. Look at their merger.. how well they picked themselves up post-BK, the embracement of mobile tech., etc.

The one thing I truly LOVE about Delta is their "Building a better airline, not a bigger one" campaign. Those W+K ads don't try and create a false image of an idealised airline, like many do.
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Mir
Posts: 19093
Joined: Mon Jan 05, 2004 3:55 am

RE: 10 Most Innovative Airlines

Mon Jul 02, 2012 3:43 am

Quoting Burkhard (Reply 27):
On the above list, the only thing I see that is interesting is Deltas option to track your bag from your mobile phone

Which is handy, but the rest of their mobile app, at least for iOS, just isn't up to par.

The prevalence of WiFi on their aircraft, though, is definitely innovative.

-Mir
7 billion, one nation, imagination...it's a beautiful day

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