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LAXintl
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Joined: Wed May 24, 2000 12:12 pm

DOT Fines Trip Advisor – Fare Advertising

Tue Jul 17, 2012 2:53 pm

The DOT office of Aviation Enforcement is out with a $80,000 civil consent order fine against Internet portal Trip Advisor for failure to comply with fare advertising requirements and disclosure of codeshare arrangements.

Following an investigation, the DOT found that between March and June 2012, Trip Advisor lacked compliance in display of the full fare pricing consumers would pay including taxes and fees. The website returned consumer itineraries with base fares in front of and in the same font size as total fare making it difficult to distinguish between various travel options based on total cost.

Additionally the department found, Trip Advisor failed to properly disclose existence of code-share arrangement when advertising code-share flights. Specifically the site did not display the name of the transporting carrier listed on its flight itinerary pages. Consumers were instead obliged to rely on a hover text feature to learn the identity of the airline that would actually operate the segment.


Order-2012-7-16
From the desert to the sea, to all of Southern California
 
Mir
Posts: 19108
Joined: Mon Jan 05, 2004 3:55 am

RE: DOT Fines Trip Advisor – Fare Advertising

Tue Jul 17, 2012 3:21 pm

Quoting LAXintl (Thread starter):
Following an investigation, the DOT found that between March and June 2012, Trip Advisor lacked compliance in display of the full fare pricing consumers would pay including taxes and fees. The website returned consumer itineraries with base fares in front of and in the same font size as total fare making it difficult to distinguish between various travel options based on total cost.

Without an image of what was actually being displayed, it's tough to make a judgement here.

Quoting LAXintl (Thread starter):

Additionally the department found, Trip Advisor failed to properly disclose existence of code-share arrangement when advertising code-share flights. Specifically the site did not display the name of the transporting carrier listed on its flight itinerary pages. Consumers were instead obliged to rely on a hover text feature to learn the identity of the airline that would actually operate the segment.

Definitely worthy of sanction. Hover text shouldn't be acceptable for revealing required information like who is actually operating the flight. Flight duration, aircraft type, meal service, etc. - that stuff is fine.

-Mir
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