aklrno
Topic Author
Posts: 1237
Joined: Sat Dec 04, 2010 11:18 pm

United.com Broken?

Tue Jul 17, 2012 5:57 pm

Does anyone know whats up with united.com? Is it possible to run a major airline without a computer reservation system?
 
ikramerica
Posts: 13876
Joined: Mon May 23, 2005 9:33 am

RE: United.com Broken?

Tue Jul 17, 2012 6:02 pm

Not good. Nobody schedules such a thing for daytime in the USA, usually Friday or Saturday overnight.
Of all the things to worry about... the Wookie has no pants.
 
IAHWorldflyer
Posts: 482
Joined: Mon Feb 06, 2012 7:22 pm

RE: United.com Broken?

Tue Jul 17, 2012 6:06 pm

Seems the entire site is down. I even got a message the phone reservations lines are down as well. There were some award redemption glitches over the weekend, I wonder if in fixing them, someone got a bit aggressive and the whole site crashed.
 
sw733
Posts: 5329
Joined: Wed Feb 25, 2004 6:19 am

RE: United.com Broken?

Tue Jul 17, 2012 6:08 pm

It works for me when I check on it.
 
catiii
Posts: 2472
Joined: Mon Mar 31, 2008 1:18 am

RE: United.com Broken?

Tue Jul 17, 2012 6:08 pm

It's been working for me. I just spent the past 20 mins or so on it.
 
aklrno
Topic Author
Posts: 1237
Joined: Sat Dec 04, 2010 11:18 pm

RE: United.com Broken?

Tue Jul 17, 2012 6:10 pm

Works some times for me, then doesn't work a bit later.
 
twa727
Posts: 20
Joined: Wed Mar 09, 2005 7:15 am

RE: United.com Broken?

Tue Jul 17, 2012 6:44 pm

United posted on their Facebook account that they know there are issues with their website and they're working to resolve it as soon as possible.
 
boeing773er
Posts: 480
Joined: Sat Dec 03, 2011 7:23 pm

RE: United.com Broken?

Tue Jul 17, 2012 7:37 pm

I had a problem earlier this morning trying to look up flights. The system told me they couldn't look up EWR or SJD.
Work Hard, Fly Right.
 
AA737-823
Posts: 4986
Joined: Wed Mar 01, 2000 11:10 am

RE: United.com Broken?

Tue Jul 17, 2012 8:59 pm

Well, I'm a Continental flyer, so I'm used to the continental.com which is now renamed united.com.
I miss the greater capabilities of the united website, but have learned to live with this one.
That said, NO, you can't run a major airline by taking paper reservations anymore.... it's just not practical or feasible.

And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....
At my carrier, we can wait a week for a laser printer toner cartridge to be replaced. They won't let us do it ourselves, either... because we're mechanics, we couldn't possibly figure out how to change a toner cartridge.

Be patient- spit happens.
 
IAHFLYR
Posts: 3945
Joined: Sat Jun 25, 2005 12:56 am

RE: United.com Broken?

Tue Jul 17, 2012 9:18 pm

It worked for me, I just checked in for a flight tomorrow with no issues.
Any views shared are strictly my own and do not a represent those of any former employer.
 
aklrno
Topic Author
Posts: 1237
Joined: Sat Dec 04, 2010 11:18 pm

RE: United.com Broken?

Tue Jul 17, 2012 10:45 pm

Quoting AA737-823 (Reply 8):
And, websites crash. Have YOU ever dealt with an IT department? Rarely do you get anywhere quickly.....

Not only have I dealt with them, I RAN an IT department for what is now one of the biggest companies in the US, but they weren't so big back then.

I also had a very unpleasant exchange one day with Max Hopper who was in charge of Sabre (I think) at that time while visiting AA in Tulsa. I was working on an unrelated system, but I do recall him threatening my life if I caused Sabre to crash. He claimed it would cost AA $50,000 per minute in lost revenue and delayed flights!

While I was in the computer room I did witness a 10 minute Sabre database crash which had nothing to do with my work. I just smiled.

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos