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HELyes
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Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 2:03 am

SKYTRAX 2012 World Airport Awards have been announced, several categories. No big changes on the top.

http://www.worldairportawards.com/index.htm

Global TOP10

1. Incheon International Airport
2. Singapore Changi Airport
3. Hong Kong International Airport
4. Amsterdam Schiphol Airport
5. Beijing Capital International Airport
6. Munich Airport
7. Zurich Airport
8. Kuala Lumpur International Airport
9. Vancouver International Airport
10. Central Japan International Airport

Europe TOP 10

1. AMS
2. MUC
3. ZRH
4. LHR
5. CPH
6. FRA
7. BCN
8. HEL
9. HAM
10. ATH

[Edited 2012-07-19 19:04:46]
 
qf340500
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 3:31 am

I know that Skytrax is not really "realistic" but i am always (negatively) surprised that Singapore Changi Airport is constantly rated better than Hong Kong International.

I think HKG is much more advanced, has far better infrastructure, is brighter and easier to navigate. Don't understand why Changi is still second... (Airport express, anyone? long taxi cues? 5 bus lines only? MRT line with changing trains to get to town? ...)
 
SCL767
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 6:24 am

For South America, Lima's Jorge Chávez International Airport was voted as the best airport in South America.

1. Lima-Aeropuerto Internacional Jorge Chávez
2. Guayaquil-Aeropuerto Internacional José Joaquín de Olmedo
3. Santiago de Chile- Aeropuerto Internacional Comodoro Arturo Merino Benítez
4. São Paulo-Aeroporto Internacional de São Paulo-Guarulhos
5. Rio de Janeiro-Aeroporto Internacional do Rio de Janeiro-Galeão

http://www.worldairportawards.com/Awards_2012/bestairport_samerica.htm
 
RAGAZZO777
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 6:32 am

Quoting SCL767 (Reply 2):
For South America, Lima's Jorge Chávez International Airport was voted as the best airport in South America.

1. Lima-Aeropuerto Internacional Jorge Chávez
2. Guayaquil-Aeropuerto Internacional José Joaquín de Olmedo
3. Santiago de Chile- Aeropuerto Internacional Comodoro Arturo Merino Benítez

Well done, LIM and SCL, my favourite airports in South America ! 
JESÚS, TE AMO !!
 
SCL767
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 6:40 am

Quoting RAGAZZO777 (Reply 3):
Well done, LIM and SCL, my favourite airports in South America ! 

Indeed, LIM once again wins the award as the best airport in South America. Glad to see that GYE came in second place! GYE deserves it since the airport is very modern and convenient for the passengers that use the airport.

[Edited 2012-07-20 00:08:16]
 
United Airline
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 6:47 am

Quoting qf340500 (Reply 1):
I know that Skytrax is not really "realistic" but i am always (negatively) surprised that Singapore Changi Airport is constantly rated better than Hong Kong International.

They usually give HKG no 1
 
PHX787
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 7:10 am

Quoting HELyes (Thread starter):
1. Incheon International Airport

How long has this been #1?


- What about N. American airports?
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jumpjets
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 10:49 am

I see LHR is slowly but surely moving up the rankings.

Interestingly this survey votes T5 as best terminal, LHR best for shopping and second for dining.

This is no surprise really as LHR has basically become a series of shopping malls and food courts, which just happens to have an airport attached. Now they have got the non-flying aspects of an airport 'right' maybe BAA should start looking a bit more closely at the actual flying experience - security clearance and baggage might be a good place to start [and a course on smiling for the immigration staff].
 
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OA260
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 10:56 am

Great to see ATH in the top ten . They have really worked hard over the last few years in terms of keeping the place clean and to offer a decent travel experience. Free wifi , free drinking water,quick security lanes,numerous decent lounges ,public seating areas and incentives for Airlines. In the current climate they really have stepped upto the mark .
 
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aerorobnz
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:01 am

Long may AKL stay out of the top 10. It dropped 5 places
Flown to 120 Airports in 44 Countries on 73 Operators. Visited 55 Countries and counting. Wanderlust is like Syphilis, once you have the itch it's too late for treatment.
 
vv701
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:01 am

Quoting qf340500 (Reply 1):
I know that Skytrax is not really "realistic" but i am always (negatively) surprised that Singapore Changi Airport is constantly rated better than Hong Kong International.

Believe it or believe it not this is what Skytrax claims:

"The results are based on 12 million passenger surveys completed in a 10-month survey period, covering over 388 airports. The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate. Since 1999, this annual airport customer survey has been respected for clarity and independence, with no airport influence or bias. The World Airport Awards are the global benchmark of airport excellence, known as the Passenger's Choice Awards."

As far as HKG v SIN is concerned take comfort in the fact that HKG is top of the pile in the over 50 million paqssengers a year category ahead of PEK and LHR while SIN is "only" number two behind ICN and ahead of AMS in the 30 to 50 million passenger a year category. Could it be that sheer size is a negative factor in some respondents minds, particularly if their use of the airport is as a transfer passenger?
 
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usdcaguy
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:19 am

Here are North America's top 10:

YVR
CVG
SFO
DEN
YYZ
DFW
ATL
MSP
YHZ
SEA

YVR is decent, but I don't really see what makes it a good airport vs. the others besides the fact that it has wooden rafters and some native decor. Note that all of these airports are in major cities with international service, so I question whether these airports made the list simply because more respondents had flown through them. However, some of the best airports in the US have very limited international service, such as DCA, MDW and HOU, which I believe are great because of their convenient size, proximity to the city center and modern facilities. I also think YUL is a good airport because of its practical design and modernized immigration facilities. Out of the list, I give kudos to DFW for its international terminal but would replace ATL with DTW. I don't see how concourses crammed with people and windowless gates make you one of the best.
 
SCL767
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:40 am

Guayaquil's José Joaquín de Olmedo International Airport rated as the Best Regional Airport in South America:

1. Guayaquil-Aeropuerto Internacional José Joaquín de Olmedo
2. Recife-Aeroporto Internacional do Recife
3. Buenos Aires-Aeroparque Jorge Newbery
4. São Paulo-Aeroporto de São Paulo-Congonhas
5. Brasília-Aeroporto Internacional de Brasília–Presidente Juscelino Kubitschek

http://www.worldairportawards.com/Awards_2012/rgnal_samerica.htm
 
airbazar
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:43 am

Quoting VV701 (Reply 11):
As far as HKG v SIN is concerned take comfort in the fact that HKG is top of the pile in the over 50 million paqssengers a year category ahead of PEK and LHR while SIN is "only" number two behind ICN and ahead of AMS in the 30 to 50 million passenger a year category. Could it be that sheer size is a negative factor in some respondents minds, particularly if their use of the airport is as a transfer passenger?

That could very well be it. That's the tradeoff between having one giant terminal vs. various smaller ones.
 
mal787
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:44 am

Quoting qf340500 (Reply 1):
but i am always (negatively) surprised that Singapore Changi Airport is constantly rated better than Hong Kong International.

Sorry but give me Singapore any day, customs & luggage claim so much faster , i find Singapore a lot better on the eye in all terminals , food and drink areas are so much better, transport not a real issue i always have a car pick up organised or a taxi . Yes hong Kong has the train into town , but then you have to lug cases from station to hotel or get a cab , sorry cant be bothered

buts that's just my view

mal787
BN2 Metro, 402,404, Conquest, king air, 707,727.200, 732,733,734,735,736,738,757,762,763,742,743,744, MD11, DC9,Westwind
 
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HELyes
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 12:49 pm

Quoting United Airline (Reply 5):
They usually give HKG no 1
Quoting PHX787 (Reply 6):
1. Incheon
Quoting PHX787 (Reply 6):
How long has this been #1?

HKG, SIN and ICN have made the TOP 3 in recent years:

2011: 1. HKG 2. SIN 3. ICN

2010: 1. SIN 2. ICN 3. HKG

2009: 1. ICN 2. HKG 3. SIN
 
standby87
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 1:30 pm

Number 66 Manchester
ranked behind
Number 62 Delhi.

Congratulations to Manchester Airport!
Ahem...
 
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neutrino
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 4:05 pm

Quoting qf340500 (Reply 1):
Don't understand why Changi is still second... (Airport express, anyone? long taxi cues? 5 bus lines only? MRT line with changing trains to get to town? ...)


By those criteria, HKG is definitely superior but apparently they not in the matrix used:-
Quoting VV701 (Reply 11):
The survey evaluates the total passenger experience across 39 airport service and product features, from arrival at an airport, through transit and departure processes to the boarding gate.



Welcome to the imperfect world we live in, qf340500!
Potestatem obscuri lateris nescitis
 
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AirlineCritic
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 9:51 pm

Hmm... FRA on a list of best European airports. Really?
 
777klm
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 10:04 pm

I'm surprised by the #10 rank for ATH. Not that I have an opinion on this one, but I'm just wondering what makes this airport 'better' than let's say... MAD, DUB or MXP. Just wondering...
Next flight: AMS - TLV - AMS
 
LAXdude1023
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 10:07 pm

Quoting SCL767 (Reply 2):
4. São Paulo-Aeroporto Internacional de São Paulo-Guarulhos

Really GRU?

That airport is awful!
It is what it is...
 
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Acey559
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 10:08 pm

Quoting usdcaguy (Reply 12):

I love DCA and DTW is great as well. I have also been impressed by the new(ish) concourse at RDU, it's a very nice building.
 
Eltomzo
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:20 pm

Is there anyone on this forum who has actually ever taken part in this "survey"?
 
PHX787
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RE: Skytrax 2012 World Airport Awards

Fri Jul 20, 2012 11:55 pm

Quoting Eltomzo (Reply 22):
Is there anyone on this forum who has actually ever taken part in this "survey"?

I've taken a number of independent surveys at PHX and CVG but I don't know if they do anything with Skytrax. How is one polled on Skytrax?
This is also what surprised me (a previous post was deleted as the original reference post was deleted)

Quoting usdcaguy (Reply 11):
YVR
CVG
SFO
DEN
YYZ
DFW
ATL
MSP
YHZ
SEA

CVG is number two on that list, by default best airport in the USA. Why does DL CONTINUALLY drop service from America's best airport?  flamed 

[Edited 2012-07-20 17:29:29]
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goldorak
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 12:59 am

Quoting Eltomzo (Reply 22):

Is there anyone on this forum who has actually ever taken part in this "survey"?

I did once about 5 years ago. I was in SIN about to board AF flight to CDG, when a woman working for Skytrax handed me an interview form in the 1st class lounge.
 
ozglobal
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 9:28 am

Quoting PHX787 (Reply 6):
Quoting HELyes (Thread starter):
1. Incheon International Airport

How long has this been #1?

1st or 2nd since it opened. Great facility (if you want to fly to Incheon and not Soeul; It's SOooooo Far from Soeul - 1,5hrs by road.).

Quoting PHX787 (Reply 6):
- What about N. American airports?

Apart from Vancouver, they don't make it into the top 10. Are you surprised?
When all's said and done, there'll be more said than done.
 
RCS763AV
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 9:51 am

Quoting LAXdude1023 (Reply 20):
Really GRU?

That airport is awful!

There really isn't much competition, most of south america's major airports are awful places, or at best mediocre, with the exceptions of LIM and GYE. This should change once the renovation works of BOG and SCL are finished, and the new UIO opens.

Quoting HELyes (Thread starter):
Europe TOP 10

1. AMS
2. MUC
3. ZRH
4. LHR
5. CPH
6. FRA
7. BCN
8. HEL
9. HAM
10. ATH

I'm surprised that MAD wasn't on the list!
 
SCL767
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:05 am

Quoting RCS763AV (Reply 26):
There really isn't much competition, most of south america's major airports are awful places, or at best mediocre, with the exceptions of LIM and GYE. This should change once the renovation works of BOG and SCL are finished

SCL is a mediocre airport? Can you explain what you mean by that?
 
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aerorobnz
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:08 am

Quoting SCL767 (Reply 27):
SCL is a mediocre airport? Can you explain what you mean by that?

It is an averagely good airport.Not bad at all, but not great either.
Flown to 120 Airports in 44 Countries on 73 Operators. Visited 55 Countries and counting. Wanderlust is like Syphilis, once you have the itch it's too late for treatment.
 
RCS763AV
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:18 am

Quoting SCL767 (Reply 27):

SCL is a mediocre airport? Can you explain what you mean by that?

SCL is not a state of the art, world class facility, as aren't most of the airports in latin america. It is better than many, but that is an easy goal to achieve in this region.
 
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HELyes
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:19 am

Quoting RCS763AV (Reply 26):

I'm surprised that MAD wasn't on the list!

In the global ranking MAD collapsed from 22 in 2011 to 38, don't know what happened there.

But their Terminal 4 was named world's 5th best airport terminal:
http://www.worldairportawards.com/Awards_2012/terminal.htm

[Edited 2012-07-21 03:27:49]
 
SCL767
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:30 am

Quoting aerorobnz (Reply 28):
It is an averagely good airport.Not bad at all, but not great either.

It has two ILS CAT III runways, a relatively new control tower, and the terminal was renovated after the earthquake. The current terminal is being further renovated to include new ticket counters, more passport and security control points, more baggage carousels, etc. as part of its first phase of expansion. Connecting via SCL is very simple and the airport is not prone to severe delays like other airports in South America, such as BOG.
 
vv701
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 2:20 pm

Quoting PHX787 (Reply 23):
How is one polled on Skytrax?

The questionaire is long and quite complex. It asks the respondent to rate the airport in terms of 39 different parameters on a semantic differential scale. These parameters are:

1. Getting to and from the Airport, Ease of Access
2. Public transport options, efficiency and prices
3. Taxi availability and prices
4. Availability of luggage trolleys (airside & landside)
5. Terminal comfort, ambience and general design and appearance
6. Terminal cleanliness, floors, seating and public areas
7. Seating facilities throughout terminals
8. Immigration - queuing times and system for departure and arrivals
9. Immigration - staff attitude for departure and arrivals
10. Waiting times at Security screening
11. Courtesy and Attitude of Security staff
12. Check-In facilities, queuing systems and seat availability
13. Terminal signage for facilities, boarding gates, transfer and arrivals
14. Clarity of Boarding Calls and Airport PA's
15. Flight Information Screens - clarity and quality of information
16. Friendliness of Airport Staff
17. Language skills for Airport Staff
18. Ease of Transit through the Airport between flights - for domestic and international
19. Location of Airline Lounges
20. Washroom and Shower facilities in terminal
21. Cleanliness of Washroom facilities
22. TV and Entertainment facilities
23. Quiet areas, Day rooms, Hotel facility, rest areas
24. Children's play area and facilities provided
25. Choice of Shopping - tax free and other outlets
26. Prices charged in retail outlets
27. Choice of bars, cafes and restaurants, including international options
28. Prices charged in bars, cafes and restaurants
29. Internet facilities and WiFi availability
30. Business centre facility
31. Telephone and fax locations
32. Bureau de change facilities
33. ATM facilities
34. Smoking policy and standard of Smoking lounges
35. Standards of disabled access and facilities
36. Baggage Delivery times
37. Priority Baggage Delivery efficiency
38. Lost luggage services
39. Customer perception of airport security and safety standards

A semantic differential scale is where the respondent asigns a numerical assessment between two given numbers - say 1 and 9 - where 1 is equal to "very poor" and 9 is equal to "excellent"and the central figure, in this case 5, average. The measures used will vary with the question. So they might be "very high" and "very competitive" for parameter 26 in the above list.

Respondents will not be exp[ected to answer all questions. So only those respondents who have experience of Priority Baggage Delivery will be askjed to respond to # 37 in the listing.

It is doubtful if any respondent really knows the impact his or her answers are goig to have on the final results.
 
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aerorobnz
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 2:29 pm

Quoting SCL767 (Reply 31):
Connecting via SCL is very simple and the airport is not prone to severe delays like other airports in South America, such as BOG.

agreed it is better than BOG, but still an averagely good offering currently
Flown to 120 Airports in 44 Countries on 73 Operators. Visited 55 Countries and counting. Wanderlust is like Syphilis, once you have the itch it's too late for treatment.
 
WarmNuts
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 2:38 pm

I'm not entirely sure what to take away from a survey in which LHR is on the list of "best" airports in Europe. More than once I spent a week one day while changing planes and sitting on the tarmac at Heathrow. The only counterbalance to the inifficiency of transiting from T5 to, well, T5 (shouldn't this process, in theory at least, be faster than the old pre-T5 security check + bus tour?) is that all the locals can lipsynch to the broken tram recording. IMO, this is analagous to naming LAX as one of the best aiports in North America.
 
AirGAbon
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 3:48 pm

Even CDG could now tend to be in the top-list with the new terminal concourse of the Terminal 2E, and the new link between Terminal 2E and 2F, both used by AF and Skyteam carriers, and making much more easy the connections.
 
DTWLAX
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 5:51 pm

Quoting PHX787 (Reply 6):
What about N. American airports?

YVR is on the list.
As for airports in USA, I do not think they deserve to be among the top 10 in the world. No surprise there.

Quoting usdcaguy (Reply 11):
Here are North America's top 10:

YVR
CVG

CVG is the best airport in USA? You must be kidding.
And DTW is not on the list?

Quoting HELyes (Reply 15):
HKG, SIN and ICN have made the TOP 3 in recent years:

2011: 1. HKG 2. SIN 3. ICN

2010: 1. SIN 2. ICN 3. HKG

2009: 1. ICN 2. HKG 3. SIN

Does anybody see the trend here? Each of the 3 airports have occupied every position once during the past 3 years.
Looks like the cycle will repeat starting 2012.... ICN, SIN, HKG.
Can somebody predict the results for next year?
 
PHX787
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 7:34 pm

Quoting DTWLAX (Reply 36):
CVG is the best airport in USA? You must be kidding.
And DTW is not on the list?

Have you flown through CVG recently? With the cuts made by DL, the staff are trying their damndest to have the best customer service. There have been a lot of internal improvements at T-3 as well (now called the main terminal) in order to attract more service from other airlines.

DTW....flown through twice. Albeit it was very easy to get to my international flight the first time, I had so many issues with the customer service. It was weird that HALF OF THE STAFF didn't even speak english and they were in positions where I'd have to consult them in order to find my flight. I actually spoke solely in Japanese to one of the gate agents because she didn't know English.
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flyguy89
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 7:39 pm

Quoting DTWLAX (Reply 36):
CVG is the best airport in USA? You must be kidding.
And DTW is not on the list?

Although the credibility of Skytrax is arguably questionable, bigger doesn't necessarily mean better. DTW undoubtedly has excellent, top-notch facilities, but that's only one component of what can make an airport a great airport for pax. I know for a fact that CVG actually works very hard to excel in all the areas Skytrax rates (facilities, customer service, ease of connections, international-domestic transfers, TSA/security personnel and facilities...etc). Additionally anyone who's flown through CVG lately can tell you that it's facilities are still top-notch and despite the cut-backs, it's still an excellent airport to fly into/out of or connect through...so good for them.
 
talktocharlie
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 7:46 pm

Does anyone know what the top 10 airports in Australasia are or have a link to the results?
The sky's the limit!
 
brilondon
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:10 pm

Quoting PHX787 (Reply 37):
DTW....flown through twice. Albeit it was very easy to get to my international flight the first time, I had so many issues with the customer service. It was weird that HALF OF THE STAFF didn't even speak english and they were in positions where I'd have to consult them in order to find my flight. I actually spoke solely in Japanese to one of the gate agents because she didn't know English.

I seriously doubt that half the staff doesn't speak English, I have used DTW extensively for the past decade and a half. I think that the improvements are really quite well done and don't have a problem getting around it. It is really quite a simple airport to navigate and to find your gate if you can count.
Rush for ever; Yankees all the way!!
 
Viscount724
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:30 pm

Quoting VV701 (Reply 10):
Quoting qf340500 (Reply 1):
I know that Skytrax is not really "realistic" but i am always (negatively) surprised that Singapore Changi Airport is constantly rated better than Hong Kong International.

Believe it or believe it not this is what Skytrax claims:

Don't believe it. SkyTrax is biased, unscientific and best ignored.
 
Senchingo
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 10:38 pm

Quoting HELyes (Thread starter):
Global TOP10
4. Amsterdam Schiphol Airport
6. Munich Airport
Quoting HELyes (Thread starter):
Europe TOP 10
1. AMS
2. MUC

Happy that MUC kept it's great reputation. Shows that it really keeps the commitments.
Congrats to ICN,SIN and HKG also, spent a great time at each.

How AMS got up to #4 worldwide and #1 in Europe is on the other side a miracle to me.
 
Viscount724
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 11:00 pm

Quoting Senchingo (Reply 42):
Happy that MUC kept it's great reputation. Shows that it really keeps the commitments.
Congrats to ICN,SIN and HKG also, spent a great time at each.

How AMS got up to #4 worldwide and #1 in Europe is on the other side a miracle to me.

MUC is excellent but I still prefer AMS. AMS is also in a better geographical location for more people than MUC. Access to/from the city is also more convenient than the long and tedious local train service at MUC with many stops.
 
brilondon
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RE: Skytrax 2012 World Airport Awards

Sat Jul 21, 2012 11:02 pm

Quoting Viscount724 (Reply 41):
Don't believe it. SkyTrax is biased, unscientific and best ignored.

I wholeheartedly agree. They just don't have any credibility.
Rush for ever; Yankees all the way!!
 
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HELyes
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Posts: 1238
Joined: Mon Oct 25, 2010 4:26 am

RE: Skytrax 2012 World Airport Awards

Sun Jul 22, 2012 1:25 am

Quoting talktocharlie (Reply 39):
Quoting Viscount724 (Reply 41):
Don't believe it. SkyTrax is biased, unscientific and best ignored.
Quoting brilondon (Reply 44):
I wholeheartedly agree. They just don't have any credibility.

Yes you often hear from A.netters how Skytrax "can't be trusted". But it seems the aviation industry trust them, they are the leading site of it's kind. But of course we all have our own personal rankings, A.netters especially  
 
PHX787
Posts: 7881
Joined: Thu Mar 15, 2012 7:46 pm

RE: Skytrax 2012 World Airport Awards

Sun Jul 22, 2012 1:31 am

Quoting HELyes (Reply 45):
Yes you often hear from A.netters how Skytrax "can't be trusted". But it seems the aviation industry trust them, they are the leading site of it's kind. But of course we all have our own personal rankings, A.netters especially

Agreed, just like how I am so much of a PHX/CVG/NRT Fanboy  
Follow me on twitter: www.twitter.com/phx787
 
vv701
Posts: 5781
Joined: Fri Aug 19, 2005 10:54 am

RE: Skytrax 2012 World Airport Awards

Sun Jul 22, 2012 2:33 am

Quoting HELyes (Reply 45):
Yes you often hear from A.netters how Skytrax "can't be trusted". But it seems the aviation industry trust them

How true. The 2012 Airline Awards were announced during the Trade Days at the Farnborough Air Show on 12 July. The 2012 Airport Awards were announced at the Passenger Terminal EXPO held in Vienna from 18 to 20 April. Both of these events claim to be heavilly supported by the relevant sections of the aviation industry.

Skytrax's parent company, Inflight Research Services, has been used by the British government to provide data used to formulate national aviation policy. For example here is a short extract from Section 6 of the Parliamentary Select Committee on Science and Technology Fifth Report published under the heading "Deep Vein Thrombosis, Seating and Stress":

"6.64 A particular example of where combined effects appear to be at work is jet-lag. We received extensive evidence on this from Inflight Research Services (IRS - p 240) and the Research Institute for Sport and Exercise Sciences (RISES - p 269)."
 
kiwiinoz
Posts: 1999
Joined: Mon Oct 10, 2005 3:07 pm

RE: Skytrax 2012 World Airport Awards

Sun Jul 22, 2012 3:07 am

I am surprised not to see Melbourne a bit further up. The recent developments, especially in food and beverage facility are quite impressive. Is it just me or did Australasia generally get hammered in skytrax results overall this year?

Airports that I am glad did not make the list:

Bangkok: festering turd of an airport. How does a modern Asian city with so many good examples on their doorstep spend so much money and create a disaster like BKK?
CDG: I think I would rather fly into Prague and catch a donkey to Paris than have to go through that airport again
LAX: to be fair they have made some improvements but its still something to dread
Shanghai: disorganized, delayed, and nothing in the terminal t engage the passengers. Crap shopping and crap food.
 
flyguy89
Posts: 1948
Joined: Tue Feb 24, 2009 6:43 pm

RE: Skytrax 2012 World Airport Awards

Sun Jul 22, 2012 4:19 am

Quoting brilondon (Reply 40):
I think that the improvements are really quite well done and don't have a problem getting around it. It is really quite a simple airport to navigate and to find your gate if you can count.

Oh no doubt, it's an excellent, first-class facility, but as I said, that's just one aspect of what can make an airport top-notch for pax. DTW still has it's operational kinks though, twice I've almost missed my connecting flight in DTW because my inbound DTW flight was forced to wait on the taxiway about 15 mins for a ground crew to get to the gate, several people have told me this is normal for DTW...just one example of why it may have been edged out by other airports.