technobie
Topic Author
Posts: 22
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EL AL Fare Glitch

Wed Aug 08, 2012 5:15 pm

I can't even imagine the mad rush for tickets, once word in the NYC burbs got out!

http://www.nypost.com/p/news/local/f..._of_flights_2sLECxnYkDxGft8sl9PbfO
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: EL AL Fare Glitch

Wed Aug 08, 2012 5:25 pm

"The airline blamed a contractor responsible for posting fares and did not say whether it would honor the tickets — even after customer- service representatives promised ticket buyers it would.

El Al promised a decision by later this week."

With the new DOT rules in place regarding mistake fares, good luck not honoring these, LY!
International Homo of Mystery
 
panpan
Posts: 98
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RE: EL AL Fare Glitch

Wed Aug 08, 2012 5:32 pm

Quoting AeroWesty (Reply 1):
With the new DOT rules in place regarding mistake fares, good luck not honoring these, LY!

What are those new rules??
 
 
clrd4t8koff
Posts: 387
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RE: EL AL Fare Glitch

Wed Aug 08, 2012 6:16 pm

Quoting technobie (Reply 3):

I thought I read that UAL wasn't honoring those first class HKG tickets sold? Did they end up taking them?
 
AeroWesty
Posts: 19551
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RE: EL AL Fare Glitch

Wed Aug 08, 2012 6:41 pm

Quoting clrd4t8koff (Reply 4):
I thought I read that UAL wasn't honoring those first class HKG tickets sold?

UA has only honored the 4-mile tickets for those who began their journeys on or before Sat. 7/21/12 so far, unless the full amount of miles published in the award chart were used.
International Homo of Mystery
 
panpan
Posts: 98
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RE: EL AL Fare Glitch

Wed Aug 08, 2012 9:45 pm

Quoting technobie (Reply 3):

Good to know! Thanks!
 
blue100
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Joined: Tue Mar 20, 2012 3:58 am

RE: EL AL Fare Glitch

Thu Aug 09, 2012 8:08 pm

Seems like El Al plans to honor those tickets:

http://hosted.ap.org/dynamic/stories...E=AP&SECTION=HOME&TEMPLATE=DEFAULT

Looks like my friend got very lucky snagging his round trip for $336!
 
nyc2tlv
Posts: 22
Joined: Thu Dec 20, 2007 1:34 am

RE: EL AL Fare Glitch

Fri Aug 10, 2012 1:53 am

Find it interesting that LY blamed Tata Consulting Services for this, the filing company they use and yet Tata has been silent.
 
irishair98
Posts: 132
Joined: Thu Dec 15, 2011 8:10 pm

RE: EL AL Fare Glitch

Sun Aug 12, 2012 12:17 am

a similar incident happened to EI a few years ago business class tickets were at the price of economy class tickets!
Dún Na Ngall Abú!
 
9w748capt
Posts: 780
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RE: EL AL Fare Glitch

Sun Aug 12, 2012 3:15 am

My goodness - LY is going to lose loads of money if they honor these! 5K is quite an impressive number of tickets sold! I suppose it's no surprise as the Jewish community is very tight-knit. Have "mistake fares" ever been purchased in this quantity before I wonder?
 
aeroblogger
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RE: EL AL Fare Glitch

Sun Aug 12, 2012 3:19 am

Quoting 9w748capt (Reply 10):
My goodness - LY is going to lose loads of money if they honor these!

They have no choice but to honor the tickets, as per DOT rules.

They might be able to get the money out of the contractor who goofed up though.
Airports 2012: IXE HYD DEL BLR BOM CCU KNU KTM BKK SIN ICN LAX BUR SFO PHX IAH ORD EWR PHL PVD BOS FRA MUC IST
 
AeroWesty
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Joined: Sat Oct 30, 2004 7:37 am

RE: EL AL Fare Glitch

Sun Aug 12, 2012 5:28 am

Quoting 9w748capt (Reply 10):
My goodness - LY is going to lose loads of money if they honor these!

5,000 tickets x $1,200 loss per ticket = $6 mil. Not a lot of money in the grand scheme of things, and likely some of it is covered by insurance.
International Homo of Mystery
 
PlymSpotter
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RE: EL AL Fare Glitch

Sun Aug 12, 2012 10:02 am

I'm skeptical about some of these accidental fares. They just got huge national/international multi-media coverage in their two biggest markets that they accidentally sold some very cheap fares. How many people will now go straight to ElAl.com when looking for cheap flights to see if they've done it again, then subsequently make a purchase there for a normal ticket. At $6 million this case is probably a real deal cock up, but when an airline 'loses' a few hundred thousand and gets this kind of coverage I really have to wonder if it's done on purpose.


Dan  
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BestWestern
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RE: EL AL Fare Glitch

Sun Aug 12, 2012 10:16 am

The loss isn't six million. It's only difference between the fares, less the increased load factors these tickets bring.
You are 100 times more likely to catch a cold on a flight than an average person!
 
Birdwatching
Posts: 3573
Joined: Sat Sep 06, 2003 10:48 am

RE: EL AL Fare Glitch

Sun Aug 12, 2012 10:19 am

Quoting PlymSpotter (Reply 13):
I really have to wonder if it's done on purpose

Just like they're flying us to Tokyo for 95 EUR on purpose?  

Soren   
All the things you probably hate about travelling are warm reminders that I'm home
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: EL AL Fare Glitch

Sun Aug 12, 2012 11:37 am

Quoting bestwestern (Reply 14):
The loss isn't six million. It's only difference between the fares, less the increased load factors these tickets bring.

You're forgetting that these tickets were only available on the codeshare flights involving at change of plane in Europe, where other airlines have to be paid to fly passengers to BRU, ZRH, CDG, etc. LY is offering a change to their nonstops for a fee of $75 per ticket (not a bad move on their part).

$6 mil. is the overall lost revenue had the fuel surcharge not been left off. The real hit to LY's bottom line? Who knows.
International Homo of Mystery
 
PlymSpotter
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Joined: Thu Jun 17, 2004 7:32 am

RE: EL AL Fare Glitch

Sun Aug 12, 2012 1:00 pm

Quoting Birdwatching (Reply 15):
Just like they're flying us to Tokyo for 95 EUR on purpose?

That would also be an exception  
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