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LAXintl
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Posts: 20849
Joined: Wed May 24, 2000 12:12 pm

DOT Fines Egyptair, Royal Maroc, Royal Jordanian

Thu Aug 23, 2012 2:29 pm

The DOT Aviation Enforcement Office is out with civil fines against Egypt Air, Royal Air Maroc and Royal Jordanian.


For Egypt Air, the department assesses a civil penalty of $60,000 due to violations in the disclosure of baggage fees and failure to include a 24-hour reservations cancellation option for clients in its customer service plan.
DOT enforcement office noted that Egypt Air’s website in January 2012 failed to disclose additional baggage fees which might apply to a specific itinerary on the fare quotation screen in violation of policy. Additionally the MS website failed to make mention or allow customers to hold, or cancel reservations for atleast 24-hours without penalty.

The department has also issued Royal Air Maroc a civil fine of $60,000 for violations in disclosure of baggage fees as well.
Review of the Royal Air Maroc website in January found that it contained an incorrectly linked page describing the airlines baggage fee policy. There was no reference to these policies on the fare quotation screen for a specific itinerary which made the display of baggage fee policies not sufficiently clear whether they would apply for the consumer selected fare or not.

Lastly the DOT has issued a $70,000 civil penalty on Royal Jordanian for violations of fare advertising.
Airfare searches made on the Royal Jordanian website in late January displayed separate listing of fares for outbound and inbound legs that failed to include required government taxes and fees.
Failure to advertise entire ticket price where first stated is a violation of full-fare advertising rules.


Press release:
http://www.dot.gov/affairs/2012/dot9612.html

=
From the desert to the sea, to all of Southern California
 
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jfklganyc
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Joined: Mon Jan 05, 2004 2:31 pm

RE: DOT Fines Egyptair, Royal Maroc, Royal Jordanian

Thu Aug 23, 2012 2:34 pm

And who says they're going to pay?

I was under the impression that the US govt has little jurisdiction over foreign carriers unless they choose to revoke landing rights.

That would be a diplomatic nightmare and we know the FAA is not going to do that.

So what happens if these three carriers look at the DOT and laugh?
 
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LAXintl
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Posts: 20849
Joined: Wed May 24, 2000 12:12 pm

RE: DOT Fines Egyptair, Royal Maroc, Royal Jordanian

Thu Aug 23, 2012 2:40 pm

   

You realize like any foreign entity that does business in the US follows local regulations right. From Rolls Royce, to Sony, to BP, to Egyptair in this case.

This includes paying taxes, complying with labor, safety and consumer laws of the land.


Do you think US companies ignore the laws in Japan, Germany, or India when they operate there ?
From the desert to the sea, to all of Southern California
 
peanuts
Posts: 849
Joined: Thu Dec 24, 2009 1:17 am

RE: DOT Fines Egyptair, Royal Maroc, Royal Jordanian

Thu Aug 23, 2012 3:03 pm

Quoting jfklganyc (Reply 1):
And who says they're going to pay?

Don't confuse UN Diplomats in NY and their poor behavior with foreign businesses doing business with American consumers. Two different things.
These fines will be paid.

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