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OA260
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Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 10:34 am

Luton UK's rudest airport as Paris labelled rudest in the world

LUTON is the UK's most unfriendly airport, with Edinburgh the most welcoming, according to a survey.

The Bedfordshire airport got the thumbs-down from travellers asked to rate the friendliness of staff in a poll by travel search site Skyscanner.

On a scale of one being the rudest and 10 being the friendliest, Luton scored 5.76 points, with Stansted being the next rudest (5.89 points), followed by Heathrow (5.94), Gatwick (6.26) and Birmingham (6.39).

Edinburgh got a score of 7.41 points, with Newcastle the next most-friendly airport ((7.34) followed by Manchester (6.87).

http://www.independent.ie/travel/tra...d-rudest-in-the-world-3207138.html

Some surprises and some not . Im glad to see CPH and AMS on the friendliest list and thats certainly my experience. Cant say much about LTN as I have not been there for years . LGW didnt do too badly and from my regular trips through it I certainly always found the Airport easy and friendly.
 
ScottishDavie
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 11:57 am

My limited experience of LTN and CDG suggests that they probably deserve their places but any survey of this nature needs to be treated with caution. So much depends on the questions asked and the mood the respondent is in at the time. For example I've always found CGN a friendly airport but on my last visit I had a totally unexpected run in with an exceptionally obnoxious security person. I'm an experienced flyer, moderately competent in German and not readily upset by airport staff but this guy's attitude stank. If anybody had polled me about airport friendliness following that incident CGN wouldn't have come out very well!
 
imiakhtar
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 12:03 pm

Quoting OA260 (Thread starter):
On a scale of one being the rudest and 10 being the friendliest, Luton scored 5.76 points, with Stansted being the next rudest (5.89 points), followed by Heathrow (5.94), Gatwick (6.26) and Birmingham (6.39).

Edinburgh got a score of 7.41 points, with Newcastle the next most-friendly airport ((7.34) followed by Manchester (6.87).

What a surprise!  

Remember folks: it's grim t'up North.
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RussianJet
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 1:54 pm

Quoting imiakhtar (Reply 2):
Remember folks: it's grim t'up North.

It's grim the up north? What does that mean? You can't just put a 't anywhere you like and expect it to make sense!

Quoting OA260 (Thread starter):
Luton UK's rudest airport

Absolutely unsurprised.
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Gingersnap
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 2:08 pm

Doesn't surprise me about either LTN or CDG.
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GIANCAVIA
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 2:43 pm

Bit of a silly survey if you ask me, different people will find different things rude.. If they did the survey all on a specific day it could have been a busy stressful time etc etc

No biggy, Isnt doing any damage to Lutons growth though is it, Pax numbers always rising.
 
gilesdavies
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 5:37 pm

This so called survey was released in the news over 2 weeks ago, so you are a little slow in releasing this non-news story...

The survey was carried out by skyscanner.net, so it is self publicizing exercise for them! If you also read into the facts, they surveyed a grand total of about 500 passengers, so when you break this down to the shear number of airports in the UK and Europe, probably about 10 passengers actually flew through LTN!

So this warrants Sky Scanner to name the UK's unfriendiest airport?!

Also the five unfriendliest airports have less than 0.5 pt difference between them. If was LTN management, I would consider suing the website for defamation and being able to make this statement with such a small number of people asked.

skyscanners.net press release:
http://www.skyscanner.net/news/artic...port-named-uks-rudest-airport.html
 
AussieItaliano
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 6:06 pm

Quoting ScottishDavie (Reply 1):
So much depends on the questions asked and the mood the respondent is in at the time. For example I've always found CGN a friendly airport but on my last visit I had a totally unexpected run in with an exceptionally obnoxious security person.

I had a similar experience with AMS last time I flew out of there. If I had been polled straightaway after that experience, I would have given AMS very low marks. However, I don't often fly in and out of AMS, so I really don't have many positive experiences to counterbalance it.

I wonder if there would be a way to craft a poll that focused on regular travellers in and out of certain airports, or at least people who have used the airport more than three times within the previous six months. I think that would give a better picture of the common experience at an airport rather than taking a poll of travellers who could be tainted by one or two bad experiences that aren't really typical for the airport.
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spud757
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 6:13 pm

Just goes to prove us northerners are a much frienflier and more helpful bunch  

No surprises though - each time I've taken a flight through LTN it hasn't been a pleasant experience (even after all the terminal upgrades). Can't comment on LGW as not used it since 2001. LHR is always a mixed experience but I generally find T5 customer service better than T3. Love LCY though - a very nice airport to use and no problems with the staff.

Manchester generally good (apart from my last trip with a no common sense robotic security employee).
 
goosebayguy
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 7:10 pm

I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80. If you leave the car unattended its towed immediately. The tow truck was sitting in the middle of the car park. I was going to ask him if he got plenty of business but decided against it because he might be rude! Went off to look at the biz jets there and on my way back under the tunnel there he was driving along towing a car! Must be huge business! Goodness knows what the tow charge is!
 
PI4EVER
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 7:29 pm

A random polling will likely result in at least a mixed bag of responses; however, it takes just one experience, on this side of the Atlantic, to sour you on JFK and MIA so LTN and CDG should not feel slighted.
The yelling, shouting and belligerent manners leave you with a warm "Welcome to the USA" feeling that insures you don't repeat the experience ever again.
Did it twice in both airports. No third time for charm.
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GIANCAVIA
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 7:42 pm

Quoting goosebayguy (Reply 9):
I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80.

I dont see the problem here, why do people need to spend more then 10 minutes at the drop off point? Go park if they need longer then that. If you went to view planes you can go to the other side of the airfield and have probably the best view in the world of aircraft alongside the runway at the crashgate and in the fields. I am sure you already know this though.
 
goosebayguy
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 7:50 pm

Quoting imiakhtar (Reply 2):
Remember folks: it's grim t'up North.

No doubt that's why the friendliest airports are in the North then?
 
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eurowings
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 8:03 pm

It's hardly a very scientific poll, the sample size is tiny for a start. Are we including staff that the airport doesn't employ, or is it just anyone? What some see as 'rude', others see as acceptable. 'Friendliness' is not clear cut in the slightest.

I haven't flown through LTN so I couldn't give my experience, but I tend to find different types of staff at all airports. A few months ago, I came across a very abrupt and unpleasant member of security staff at MAN, but that was very out of character for the airport.
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gilesdavies
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 8:15 pm

Quoting goosebayguy (Reply 9):
I was at LTN today. They have a drop off point which costs £1 for ten minutes. If you stay longer than 10 mins you are fined £80. If you leave the car unattended its towed immediately.

Why are you singling out LTN? This is the same policy at Birmingham, East Midlands and soon to be Stansted and that is just the aiports I have used and experienced. I know other UK airports have also been mentioned too, in other forums!

Passengers have the option to park free for 30 mins in the Mid Stay car park, and get the free bus that takes you to the terminal every 10mins.

LTN choose to implement this policy, as the Central Terminal Area gets very congested and to reduce the traffic that goes into this area. As they are limited to how this area is developed and can be expanded. It's not necessarily as a way to raise extra cash.
 
ozglobal
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 8:35 pm

So a UK-based site tells us that the English dislike the French (CDG)? So what else is new. The English are not so popular here either. CDG is no picnic, but most airports in the US are worse in terms of rudeness and I'm a native english speaker. The worst immigration experiences I have are entering the UK on an Australian passport and the rudest most abusive experience ever was JKF boarder security in 2003. So bash the French if you want, but they've far from got the nasty airport stakes sewn-up.

[Edited 2012-09-01 14:07:43]
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eurowings
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 9:47 pm

Quoting OzGlobal (Reply 15):
So a UK-based site tells us that the English dislike the French (CDG)?....So bash the French if you want, but they've far from got the nasty airport stakes sewn-up.

Why does this have to be interpreted as "bashing the French"? LHR didn't do much better than CDG, the latter scored just over a point less.

In any case, it's just publicity for Skyscanner, which is now available in 20+ languages.

[Edited 2012-09-01 14:52:21]
"Freddie Laker may be at peace with his Maker, but he is persona non grata with IATA."- HRH Duke of Edinburgh
 
ozglobal
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 10:05 pm

Quoting eurowings (Reply 16):
Why does this have to be interpreted as "bashing the French"?

Don't know. You tell me...

From the article (UK source referreing to UK based survey):

"Paris was voted the rudest airport in Europe...."

And read the largely UK posts on the thread so far:

Quoting OA260 (Thread starter):
Paris labelled rudest in the world
Quoting ScottishDavie (Reply 1):
My limited experience of LTN and CDG suggests that they probably deserve their places
Quoting gingersnap (Reply 4):

Doesn't surprise me about either LTN or CDG.




[Edited 2012-09-01 15:08:11]
When all's said and done, there'll be more said than done.
 
caljn
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 11:11 pm

Parisian's know they live in the world's best city, so no need to make visitors feel welcome.
They're just going to leave envious no matter.
 
kdhurst380
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 11:53 pm

I regularly use Gatwick and since takeover from BAA has been nothing but a smooth experience. Surprised Heathrow doesn't feature up there, the last two occasions I've used T5 have been awful, totally unfriendly. I can handle that, but the embarrassment to foreign visitors is shameful.

In terms of Manchester, I've never come across an 'officer' that's been even slightly phased by my presence. Generally miserable and unhuman like, if that's an example of northern hospitality then I'll take a London airport anyday.
 
kdhurst380
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sat Sep 01, 2012 11:57 pm

Quoting caljn (Reply 18):
Parisian's know they live in the world's best city, so no need to make visitors feel welcome.
They're just going to leave envious no matter.

You are joking right? I found Paris dirty, expensive and very unfriendly. It depends what your definition of 'best' is, but I can think of many cities I'd rather visit, and they're in Asia.
 
DariusBieber
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sun Sep 02, 2012 12:11 am

Quoting kdhurst380 (Reply 20):
You are joking right? I found Paris dirty, expensive and very unfriendly. It depends what your definition of 'best' is, but I can think of many cities I'd rather visit, and they're in Asia.

As I wouldn't be that rude about it, but to be blunt I'd have to agree. As a German myself, I am keen to have everything be clean and in tip top shape. Just looking at Air France's planes and their lack of cleanliness on the outside has a lot to say.

[Edited 2012-09-01 17:11:51]
Darius Bieber
 
shufflemoomin
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sun Sep 02, 2012 1:36 am

CPH as Europe's friendliest. LOL. Sorry, but that really cheered up my day. I think we can discount the survey immediately.  
 
fraspotter
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sun Sep 02, 2012 5:24 am

Now if they were to begin talking about US airports, I would have to insist that EWR make the very top of the list...
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David L
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sun Sep 02, 2012 9:52 am

In the last few years I've only flown through GLA, EDI, LHR, CDG and GVA. It pains me to say it, as someone from Glasgow living in Edinburgh, but GLA and LHR are definitely a pain compared to EDI. I can't remember any problems at CDG but I wish some of the staff at GLA and LHR would take a look at how they treat customers at GVA. Going through security at LHR reminds me of the way certain NCOs like to test the temperament of new army recruits in the hope that someone will snap and tell them to shut the ... up. Is it really such a big deal if I join a queue of two instead of walking another ten metres to an empty line?
 
sandyb123
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RE: Luton UK's Rudest Airport As Paris Labelled Rudest

Sun Sep 02, 2012 9:57 am

Skyscanner is based in Edinburgh, wonder if that has any influence on the survey!?  

Sandyb123
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