sdexplorer00
Topic Author
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United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 9:43 pm

Looks like United will be launching a new website in the next few weeks including a return of expert mode!

"United Airlines is scheduled to roll out an upgraded website. Improved features will include one that allows users to see where they rank in line for an upgrade to business or first class. The upgrade update will be available as soon as you book a ticket."

"Also making a reappearance on United's website will be an "expert mode" feature that allows you to view fare information by cabin. First class, for example, has certain codes for full-fare seats ("F"), discounted seats ("A") and a variety of upgrade categories including "R."

http://www.cnbc.com/id/49060530?__so...hoo|headline|quote|text|&par=yahoo

[Edited 2012-09-17 14:49:51]

[Edited 2012-09-17 14:52:47]
 
airliner371
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RE: United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 10:13 pm

Good! New website is needed.
 
dcann40
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RE: United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 10:15 pm

Quoting sdexplorer00 (Thread starter):
Improved features will include one that allows users to see where they rank in line for an upgrade to business or first class

As far as I know, other airlines have offered this for a while, including via apps. But it's good that UA is adding this nonetheless.
 
sdexplorer00
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RE: United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 10:22 pm

Quoting dcann40 (Reply 2):

They do currently do offer that after check in time. What they will offer is the ability to see during booking process.
 
FWAERJ
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RE: United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 11:39 pm

I remember when UA cut over to SHARES, some people were mad that they simply used CO's website with minor changes (like replacing OnePass with MileagePlus). Given the IT issues that UA had, I'm glad that they decided to focus on getting the website converted to SHARES first and then work on the redesign. That said, I was surprised that UA didn't replace the JPEG headers with the right post-merger font (FF Clan) as a simple interim brand consistency measure until the new website was done.

IIRC, a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.
"Did he really need the triple bypass? Or was it the miles?"
 
airliner371
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RE: United To Launch New Website And Perks For FF's

Mon Sep 17, 2012 11:52 pm

Quote:
IIRC, a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.

Thats good, Looks like United is beginning to move away from its merger pains. WN/FL should be moving away from theirs sometime next year.
 
dcann40
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 12:01 am

Quoting sdexplorer00 (Reply 3):
They do currently do offer that after check in time. What they will offer is the ability to see during booking process.

Thank you for the clarification.

However, I'm not really sure what good this information will do.

The only thing that really matters is how the list looks at the moment the GA is doing the upgrades. People change flights all the time. And all it takes is one cancelled flight with rollovers for any available seats to disappear.

I've booked flights where first or business was full and the loads must have changed umpteen times from the time of booking until boarding - and I got an upgrade. I'm not saying some flights don't remain static, but you can't predict which will and which will not.

Nonetheless, it's interesting that UA would invest their efforts in doing this. I see this as a shiny object and it would take me a lot to be convinced of the actual value.
 
CX747
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 1:28 am

I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.
"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
 
mcdu
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 1:58 am

Quoting CX747 (Reply 7):
Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

Hate ask the obvious questions.......


If you haven't flown UA in a very long time then how is that loyalty? If you are willing to fly WN and start from scratch then why not just take a UA flight and keep your miles? Also, as a loyal customer wouldn't you qualify for free checked bag?
Must say you are not making a very good argument. Try booking WN from EWR to BOM/TLV/PVG/PEK and anywhere else on the globe. The options are very limited with WN.
 
ordbosewr
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 2:54 am

Quoting CX747 (Reply 7):

I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

fyi: Most (if not all) of the airlines now have miles expiring after a period of no activity. I could be wrong but this was driven more by the accounting issues. Remember when you have miles the airlines have liability on the books for something.
 
MaverickM11
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 3:13 am

Quoting CX747 (Reply 7):
. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish

You know the bar is so low, it's virtually impossible to not have any activity in your account, unless you're dead...in which case you won't need the miles anyway.

Quoting ORDBOSEWR (Reply 9):
It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

  
E pur si muove -Galileo
 
VC10er
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 6:58 am

I will be SO thrilled NOT to have to look at the old CO website. I could also say "what took them so long?" a website says more about an airline than the livery in terms of branding. But, I hope waiting this long for the website and ads, that they took the time to make them great.

Be certain that the McG/Bowen ads will "pull at the heart strings" as it's their sweet spot!

I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.
The world is missing love, let's use our flights to spread it!
 
CX747
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 12:19 pm

To answer some of your questions. I have flown recently and have over a year until my points expire. As for it being sooooo easy, tha's a farce. I don't have a credit card with them nor do I need one. Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.
"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
 
RyanairGuru
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 12:31 pm

Quoting FWAERJ (Reply 4):
a major new ad campaign from mcgarrybowen, Rhapsody and all, will also launch when the upgraded website does.

That's really great news, and I think it is actually a positive step in fixing up the mess of the last 6 months. I do however hope that they get the balance right: if all it does is suggest that all's good at the ranch then it will be a flop because it will sound very hollow. In comparison if it suggests (somehow) that this is still work in progress and try and build excitement behind the change then that would be better at repositioning the brand.

IMHO the other thing they need is to get the new uniforms out. Honestly, I think that they should have got everyone wearing the same thing on 3/3. Of course it wouldn't have mitigated a disaster, but right now I feel that everyone proudly showing off which side they came from is helping to establish a divisive us-vs-them mentality.

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

Sorry I'm totally confused, how can you have brand loyalty to something you don't buy?!?!

As said above, pretty much every airline does this now - I can't think of a single one of the top of my head where miles don't expire.
Worked Hard, Flew Right
 
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kgaiflyer
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 1:41 pm

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

In fact, not flying for a couple months doesn't change your "Lifetime Miles." You don't get Lifetime Miles without some sort of loyalty.

Quoting MaverickM11 (Reply 10):
You know the bar is so low, it's virtually impossible to not have any activity in your account, unless you're dead...in which case you won't need the miles anyway.

As a TWA 'Aviator' class FF decades ago, I still have miles and privileges on AA. Rather than mock it, I use it? I fly AA several time a year to keep my AAdvantage account active. Occasioanlly, I even buy an AA upgrade. I always opt for Choice seats.

If you fly as part of your livelihood, the last thing you should be doing is dissing your benefits -- no matter how you obtained them
 
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cosyr
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 3:15 pm

Quoting CX747 (Reply 7):
I remember earning all of my frequent flier miles under Continental. I now know that "United" is saying that if I don't have movement on my account by a date and time determined by them, the hard earned points vanish. Gordon Bethune where are you?

Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

If you've earned so many miles with CO, why don't you have the Credit Card? Your miles won't expire and you won't have checked bag fees.
 
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airzim
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 3:30 pm

Quoting VC10er (Reply 11):

I will be SO thrilled NOT to have to look at the old CO website. I could also say "what took them so long?" a website says more about an airline than the livery in terms of branding. But, I hope waiting this long for the website and ads, that they took the time to make them great.

Be certain that the McG/Bowen ads will "pull at the heart strings" as it's their sweet spot!

I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.

Don't get your hopes up. It's still the same look and feel, just different information.

I hated the pmUA website. I don't care how it looks, it's all about workflow. IMHO, the workflow never made any sense.

I really appreciate having one page that summarizes everything I need.

At the end of the day, it's all a matter of personal opinion.
 
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STT757
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 4:10 pm

Quoting ORDBOSEWR (Reply 9):
It is ANY activity on your account. That means you really don't even have to board an airplane to 'keep' the miles. You could have a UA credit card or MP dining. Anything.. It really isn't that hard. I mean if you are FF this is not a huge deal.

You also keep your account active by using points, either a reward, upgrade or even using some points for a free magazine subscription. I too was worried by the change, being a Onepass member for so long my original card had EA and CO on it, but now I realize it's not likely any of my miles will ever expire.

Especially since I use the shop Mileage plus to buy my Wife flowers every Valentine's day, you get something like 50 miles for every dollar spent at FTD for flowers during Valentine's Day.
Eastern Air lines flt # 701, EWR-MCO Boeing 757
 
VgnAtl747
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 4:12 pm

Quoting mcdu (Reply 8):
If you haven't flown UA in a very long time then how is that loyalty? If you are willing to fly WN and start from scratch then why not just take a UA flight and keep your miles? Also, as a loyal customer wouldn't you qualify for free checked bag?

   Well said. I get sort of 'torqued' off with posts of people wining about not getting the perks when they don't put in the loyalty. I've said it before and I'll say it again, it's not the people that fly 4, 6, or even 8 segments a year that pay the bills of the airline. Not to say that being loyal to a carrier for your annual vacation isn't appreciated, but it's not the level of loyalty we're talking about here with respect to FF perks. If you don't have a status, it's not applicable to you.

Quoting ORDBOSEWR (Reply 9):
Most (if not all) of the airlines now have miles expiring after a period of no activity.

At least in UA's case, simply having the airline credit card waives the expiration of miles, and offsets if you have a slower year and don't renew status, with priority boarding and other 'light' perks.

Quoting CX747 (Reply 12):
Being loyal to a brand over a 10+ year period doesn't mean you HAVE to fly them.

To play devils advocate, that's sort of the definition of loyalty. Saying I'm loyal to Coca Cola but drink Pepsi 40% of the time, shows that I'm in fact not loyal to Coke.

Quoting VC10er (Reply 11):
I am such a miles and upgrade freak that I often know everything I have in the bank. I'm curious to see how this new feature will help.

I'm looking forward to it too. While UA may be a couple steps behind other carriers on some of this capability. We can hope that means they've done their homework and will bring a more capable toolset to us.
Work Hard. Fly Right. Continental Airlines
 
hohd
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 4:14 pm

The old CO website will still be there. Only the expert flyer mode and some other features will be added. For most casual flyers, they will not notice them.

And I like the website, it is one of the best airline websites, far better than WN.
 
airliner371
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 4:17 pm

Quote:
And I like the website, it is one of the best airline websites, far better than WN.

I do not like the UA website, it is way to cluttered and un organized. Going to WN, it is one of my favorite airline websites. The problem is people seem to think WN can't change so when change happens (website, evolve interior, etc...) they go crazy and don't give them a chance.
 
Rdh3e
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 5:08 pm

Quoting STT757 (Reply 17):
Especially since I use the shop Mileage plus to buy my Wife flowers every Valentine's day, you get something like 50 miles for every dollar spent at FTD for flowers during Valentine's Day.

I do the same, it was 30x miles on FTD this year. Also, you DO NOT need to have a UA credit card to accrue miles through Mileage Plus Dining. If you're located in a hub city, you'll more than likely randomly hit a MP dining location more than once a year. One of my local bars is, and since I frequent it once a month, I now get 5x miles on MP dining transactions, so 5% off beers  
 
AA94
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 9:09 pm

The only airline that I know of whose miles do not expire is Delta's. SkyPesos, er.... SkyMiles, never expire. But look at what they're worth.   

Quoting CX747 (Reply 7):
Time to see what type of fares Southwest has out of EWR. Not checked baggage fees and they are not trying to STEAL years worth of customer loyalty.

This isn't at all unreasonable. UA is a business, not a charity, and the point of a loyalty program is to reward those who are most loyal. Threatening to take your business elsewhere because UA wants your loyalty doesn't seem very loyal to me at all.

As for their website, I'm glad UA will be updating it. It has a lot of nice functionality and features, IMO, but is lacking from an aesthetic perspective.
If you can't take the heat, you best get out of the kitchen
 
WROORD
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RE: United To Launch New Website And Perks For FF's

Tue Sep 18, 2012 10:43 pm

I wish they put back the search by fare and schedule. It was so easy to navigate with all outbound flights in one column and inbound in the other all on one page.
 
CX747
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RE: United To Launch New Website And Perks For FF's

Wed Sep 19, 2012 12:53 am

I think we are taking a couple of things out of context, so I'd like to qualify.

My original post talked about how my miles are set to expire next year and that I don't think that is fair. Whether or not I "ride" on an aircraft with greater frequency than anyone else on this site is really inconsequential. I'm not looking for "perks" or "upgrades" similar to somone who is always catching flights. What I do expect is that "points" that I've paid for over the better part of a decade not vanish. I shouldn't have to sign up for a credit card I don't need or other programs that the carrier operates.

If United is changing their program to be more in line with other carriers thats fine. That's their perogative but in my mind, it's not the company that I've known over the last decade plus.
"History does not long entrust the care of freedom to the weak or timid." D. Eisenhower
 
United1
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RE: United To Launch New Website And Perks For FF's

Wed Sep 19, 2012 1:34 am

Quoting CX747 (Reply 24):
If United is changing their program to be more in line with other carriers thats fine.

UA has had the 18 months limit in place for years.

Do you travel at all? All you have to do is earn or use one mile and your account is good for another 18 months....you don't even need to fly on UA. Rent a car...most of them will give you UA miles, stay in a hotel...same thing read a magazine get the subscription through UAs millage plus store. There are so many ways to keep your account active that the 18 month rule is meaningless.
I know the voices in my head aren't real but sometimes their ideas are just awesome!!!
 
VC10er
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RE: United To Launch New Website And Perks For FF's

Wed Sep 19, 2012 8:25 am

Quoting airzim (Reply 16):

IMHO! I agree the worlds most beautiful website that doesn't function well is a total waste. As I am in the branding business I can say professionally that BOTH are required. The look delivers on the emotional and functionality on the rational. But when both are done really well (as in seamless) it will be their most important way to interact with the world, investment community as well as customers. Only the on board experience can trump it if the service is bad and your chicken looks Pre chewed!

The human brain is very emotionally influenced (ask Mr Spock) consistansy can go a long way to communicate organization and brand strength. E.g. Singapore.

In my personal and professional opinion, the current design is an eyesore as were sCO ads. I too like the "dashboard" landing page. But it shouldn't look like a hospital's intranet either.

I happen to think "the hub" is the right place to "start" for the look and feel of UA's online experience. Clean, open, modern.

IMHO
The world is missing love, let's use our flights to spread it!
 
VC10er
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RE: United To Launch New Website And Perks For FF's

Wed Sep 19, 2012 8:47 am

Quoting VC10er (Reply 26):

And I also think Lufthansa is consistant and beautiful. However, I admit to never using it.
The world is missing love, let's use our flights to spread it!
 
co772
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RE: United To Launch New Website And Perks For FF's

Thu Sep 27, 2012 7:55 pm

Does anyone know when expert mode will return?

There is now a notice in the reservation that I am eligible for an upgrade but it doesn't let me see where I stand in line.
 
ordbosewr
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RE: United To Launch New Website And Perks For FF's

Thu Sep 27, 2012 8:34 pm

Quoting co772 (Reply 28):
Does anyone know when expert mode will return?

There is now a notice in the reservation that I am eligible for an upgrade but it doesn't let me see where I stand in line.

It is available now as opt-in feature. You have to go into your profile and select flight preferences and check the 'expert mode' checkbox after you read the disclaimer.

It was made available earlier this week to all users.

NOTE: that the way that it was implemented is not 100% the same as before. The key is that you can't see the fare class info for existing reservations. You only see it through flight search.
 
co772
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RE: United To Launch New Website And Perks For FF's

Thu Sep 27, 2012 9:04 pm

Quoting ORDBOSEWR (Reply 29):

Thanks!
 
ua767400
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RE: United To Launch New Website And Perks For FF's

Thu Sep 27, 2012 11:25 pm

That is great news...I just hope they keep the aircraft number under flight status!
 
warreng24
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RE: United To Launch New Website And Perks For FF's

Fri Sep 28, 2012 1:32 am

Quoting sdexplorer00 (Thread starter):
"Also making a reappearance on United's website will be an "expert mode" feature that allows you to view fare information by cabin. First class, for example, has certain codes for full-fare seats ("F"), discounted seats ("A") and a variety of upgrade categories including "R."

Old news. Expert mode was brought back as of a few days ago.
http://www.flyertalk.com/forum/19375759-post326.html

Quoting sdexplorer00 (Thread starter):
"United Airlines is scheduled to roll out an upgraded website. Improved features will include one that allows users to see where they rank in line for an upgrade to business or first class. The upgrade update will be available as soon as you book a ticket."

Very old news. This was rolled out on the invitation-only preview-site about a month ago. It was released to everyone about a week ago.
http://www.flyertalk.com/forum/19357521-post267.html
 
sldispatcher
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RE: United To Launch New Website And Perks For FF's

Fri Sep 28, 2012 1:43 am

Quoting warreng24 (Reply 32):
Old news. Expert mode was brought back as of a few days ago.

So when does something a few days ago become "old"?

Quoting warreng24 (Reply 32):
Very old news. This was rolled out on the invitation-only preview-site about a month ago. It was released to everyone about a week ago.

Ahhh...so one month ago is "very old".


I am always amazed on a.net how snarky people are to each other. I wonder if the same comments would be made in a face to face situation?

The United site works just fine for me. I have yet to fully understand the hate towards the old Continental/New United site based on appearances. However, certainly everyone has a right to their opinion.

I, for one, appreciate the efforts to share the information.
 
sdexplorer00
Topic Author
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RE: United To Launch New Website And Perks For FF's

Fri Sep 28, 2012 2:18 am

Quoting warreng24 (Reply 32):

If you cared to look, this thread was started on September 17th so before your old news!
 
 
syncmaster
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RE: United To Launch New Website And Perks For FF's

Fri Sep 28, 2012 7:14 pm

Quoting FWAERJ (Reply 4):
That said, I was surprised that UA didn't replace the JPEG headers with the right post-merger font (FF Clan) as a simple interim brand consistency measure until the new website was done.

On a site as large as United's, that may be more complicated than you think. Additionally, I'm sure they decided to devote their resources towards the new site instead.

Quoting dcann40 (Reply 6):
However, I'm not really sure what good this information will do.

The only thing that really matters is how the list looks at the moment the GA is doing the upgrades. People change flights all the time. And all it takes is one cancelled flight with rollovers for any available seats to disappear.

I've booked flights where first or business was full and the loads must have changed umpteen times from the time of booking until boarding - and I got an upgrade. I'm not saying some flights don't remain static, but you can't predict which will and which will not.

I agree, this may be more about setting peoples expectations. However, that could also back fire if someone sees the list only when booking and then checks in a few weeks later and now they're at the bottom. I've experienced the same thing on Delta, that list isn't firm until they're ready to close the door and everyone has already been upgraded.
 
traindoc
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RE: United To Launch New Website And Perks For FF's

Fri Sep 28, 2012 11:24 pm

The expert mode is back as of 9/24. You have to be a Mileage Plus member in order to use it. You go to your Mileage Plus account search preferences and when you go to finalize your changes, you will find a box to check that you want change your account to expert mode. Then when you go to make flight reservations, you will get the fare class info as before.

[Edited 2012-09-28 16:27:26]