LGWGate49
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BA To Trial Automated Check-In Service

Wed Sep 26, 2012 10:47 am

I'm surprised it's taken this long. Has any airline tried this before?

http://www.abtn.co.uk/news/2617884-b...tish-airways-offer-automatic-check

[Edited 2012-09-26 03:52:06]
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Unflug
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 11:18 am

Quoting LGWGate49 (Thread starter):
I'm surprised it's taken this long. Has any airline tried this before?

http://www.abtn.co.uk/news/2617884-b...check

I'm using automatic check-in with Lufthansa since a long time, don't actually remember when they started.

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Unflug
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 11:23 am

The link in my post doesn't show and I can't edit my previous post.

Just browse to Lufthansa -> Information & Service -> Check-in -> Automated check-in
 
nasula
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 12:16 pm

Finnair has had this for years - Since Sept 2004. Their's is SMS based. Basically they'll send you an SMS saying :"You've been assigned seat 16C, reply with an A, if you accept". After this you get the SMS boarding pass and SMSs for possible flight delays.

http://www.finnair.com/INT/GB/inform...ces/check-in/text-message-check-in

It's a nice thing that it is spreading. I believe SAS has taken this even further with unattended baggage drop as well? I wouldn't be surprised if they were not the only one.
 
anstar
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 12:42 pm

Quoting nasula (Reply 3):
I believe SAS has taken this even further with unattended baggage drop as well?

KL and I believe LH already do the unattended baggage drop also.
 
heebeegb
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 12:46 pm

If you have automatic check in, unattendd bag drop and self boarding. Where are passports checked?

Also, automatic bag drop, are there any security or other issues?
 
Someone83
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 12:55 pm

Quoting heebeegb (Reply 5):
If you have automatic check in, unattendd bag drop and self boarding. Where are passports checked?

You no longer need to show ID when sending luggage. That rule was removed a while a go.
 
nasula
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:03 pm

Quoting heebeegb (Reply 5):

If you have automatic check in, unattendd bag drop and self boarding. Where are passports checked?

Generally it should be done at the gate. The luggage has your name on it anyway and they only need to verify that you are the same person that the luggage has been tagged to.

Quoting heebeegb (Reply 5):

Also, automatic bag drop, are there any security or other issues?

How are the issues different if there is a person to check the weight and put the tags on vs. a machine doing it? The silly questions about "have you packed your bags yourself" do nothing really to add security in cases where someone is willing to kill themselves by placing a bomb in the hold. The tag will contain your name, which will be checked against the passport (hopefully) at the gate.

At least Finnair doesn't even want to check your BP at the gate at HEL. They are only interested in your identity since everything else can be seen from the computers. It seems the BP is only for security and shopping (to check if you are VAT exempted or not).
 
PanHAM
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:20 pm

I may be wrong and my memory may play games with me, but I remember that I have checked in at BA FRA automated kiosk, I have checked in for BA flights on-line at hime and even printed my boadring cards for the return flight, if same day.

So wher and what is new about this?

Quoting heebeegb (Reply 5):
If you have automatic check in, unattendd bag drop and self boarding. Where are passports checked?

passports are npot needed for Schengen flights., for the UK the check is done at the gate. The LH check-in machines also have a passport reader, the screen shows the sequence when passport needs to be put face down on that reader.

That stupid question about "have you packed your bags yourself" should be answered with "no, my valet did" . The question contributed nothing to security.

Bags, if checked, are screened anywaqy before reaching the aircraft and loaded actually only when the pax boards and is registered by the system after having walked through the automatic gate.

If he did not board, the bags will be off-loaded.

Altogether, that is by far more security than TSA can ever provide with all their manpower..,
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mutu
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:39 pm

Quoting PanHAM (Reply 8):
I may be wrong and my memory may play games with me, but I remember that I have checked in at BA FRA automated kiosk, I have checked in for BA flights on-line at hime and even printed my boadring cards for the return flight, if same day.

So wher and what is new about this?

Under this arrangement so long as you have a valid ticket you will automatically be checked in at t-24 and sent a BP and seat assignment
presumably therefore you elect to be in this arrangement as you will need phone/tablet etc on you

In short you do not even go to a self service machine and log in and check in online, all done for you

Now, what about no-shows?
 
richcandy
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:43 pm

Quoting mutu (Reply 9):
Now, what about no-shows?

What happens now with regards to passengers who check in at home and print their own boarding pass, but no show?
 
heebeegb
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:51 pm

If passports aren't checked when sending luggage, passengers may have left it at home or be out of date leading to fines for the airline and passengers being sent back from their destination, same if a passengers drops a bag and doesnt have a visa or a visa in date.?
 
PanHAM
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 1:54 pm

Quoting mutu (Reply 9):
Under this arrangement so long as you have a valid ticket you will automatically be checked in at t-24 and sent a BP and seat assignment

Now understood.

If you are a no show it ois basically the same as if you are a now-show with a printed BP. Carriers risk which is already priced in with refundable tickets and will have a penalty on non-refundable tickets.
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Someone83
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 2:13 pm

Quoting heebeegb (Reply 11):
If passports aren't checked when sending luggage, passengers may have left it at home or be out of date leading to fines for the airline and passengers being sent back from their destination, same if a passengers drops a bag and doesnt have a visa or a visa in date.?

This has nothing to do with ID and luggage. ID are still checked where necessery, but not when delivering your luggage. Those passenger you refering to are checked when boarding.

I haven't shown any ID flying within Schengen and sending luggage for a long time
 
Tristarsteve
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RE: BA To Trial Automated Check-In Service

Wed Sep 26, 2012 2:41 pm

Quoting mutu (Reply 9):
Now, what about no-shows?

The same as now, they are offloaded from the system when the gate closes. If they have bags checked in, the bags are offloaded as well. We actively close the gate as early as possible, to ensure this can be actioned for an on-time departure. We get one or two pax no-show at the gate every flight who are checked in with boarding cards and no baggage. and one or two every 5 flights who are checked in and have baggage, but have gone missing in tax-free, or spent too long saying goodbye. Their bags are offloaded at -10.

Quoting LGWGate49 (Thread starter):
Has any airline tried this before?

In 1987 TWA used to issue printed boarding cards aned send them by post to passengers a week before their flight.
 
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cosyr
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 4:02 am

UA (formerly CO) will do this for your return trip, but you still have to check in yourself for the outbound. Personally, I don't see this as a benefit to the airline. How will they know who will no show? At least if you check yourself in, there is a higher likelihood of knowing you will arrive at the airport for the flight.

I just flew Manx2 this spring, and they let me check in when I purchased the ticket, which made even less sense to me. It was however handy for me to have my boarding pass a week ahead of time, as I had no printer in Belfast, and did not want to pay to use my US phone in Ireland at $10/mb.
 
QFA380
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 5:51 am

Quoting PanHAM (Reply 8):
That stupid question about "have you packed your bags yourself" should be answered with "no, my valet did" . The question contributed nothing to security.

It isn't about contributing to security, it's about forcing you to accept responsibility for the contents of your bag, so you can't say 'sorry officer I didn't know that [insert contraband here] was in my luggage, I didn't pack it'.
 
PanHAM
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 6:25 am

Quoting QFA380 (Reply 16):
It isn't about contributing to security, it's about forcing you to accept responsibility for the contents of your bag, so you can't say 'sorry officer I didn't know that [insert contraband here] was in my luggage, I didn't pack it'.

LOL, "ooops, sorry officer, I did not put that white sugar stuff into the bags, honestly, I swear by the soul of Pablo Esconbar "

In the real world, a person is responsible for his/her belongings, without question. In the real world, people pack their bags, or the wife does. I had to tell my wife years ago she better not hide some sweets between the shirts when I travel to the US. She understood that. But it was always nice finding some when unüpacking in a hotel.

In the real world, a terrorist politely answers that stupid question with a wide grin and with "yes".

In the real world, people are no terrorists and don't have to be bothered with silly questions.
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Sheridan125
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 6:30 am

Very much old hat. For example RYR have been doing this for years. Indeed it bis the only way you can check-in on RYR
 
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vhtje
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 8:23 am

Quoting heebeegb (Reply 5):

If you have automatic check in, unattendd bag drop and self boarding. Where are passports checked?
Quoting mutu (Reply 9):
Under this arrangement so long as you have a valid ticket you will automatically be checked in at t-24 and sent a BP and seat assignment
presumably therefore you elect to be in this arrangement as you will need phone/tablet etc on you

In short you do not even go to a self service machine and log in and check in online, all done for you

But what about confirming the passengers' eligibility to enter the destination country? I thought the airline bore the responsibility if inbound pax didn't have the right visa?

If this checking is just done at boarding at the gate, in terminal 5 long haul it gets done by an idiot from G4S. Do they have any authority to question me?

I know about recording Advance Passenger information but does that hold information about visas?
I only turn left when boarding aircraft. Well, mostly. All right, sometimes. OH OKAY - rarely.
 
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SKAirbus
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 8:51 am

I think this is a good idea.

When I travel on BA, I normally have flex tickets anyway so you can select your seats when booking, meaning that automatic check in would just mean I don't have to bother logging into BA.com or the iPhone App and go through all that tick boxing.

Just wish BA would offer self-tagging to make things a bit easier. They do it at LCY but not at LHR
Next Flights: LHR-OSL (738), OSL-CPH (320), CPH-LHR (321), LHR-HEL (359), HEL-LHR (359)
 
zkncj
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 9:06 am

NZ has been doing it for close to 4 years, they auto check you at time of booking for Domestic Flights. If you have no bags you just need to head to the gate 20minutes before hand with either your e-ticket / iPhone with APP / Air points Card
 
aamd11
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 3:28 pm

Quoting vhtje (Reply 19):
But what about confirming the passengers' eligibility to enter the destination country? I thought the airline bore the responsibility if inbound pax didn't have the right visa?

Usually when booking a ticket that flies you to another country, I find a little check box for something along the lines of "I understand it is my responsibility to ensure I meet the visa or entry requirements of the country I am flying to". Whether that means the airline really doesn't need to worry about it or not, I don't know... But it certainly leaves it open to an interpretation along the lines "it's your fault if you get banged up for not having a visa".

There must be some level of responsibility on the airline's part, though. Certainly to the USA.

On the subject of automated check-in, Porter here in Canada has been doing this for about a year now. Most passengers are checked in automatically at 24 hours before departure. Passengers requiring assistance and I believe bookings made thru a travel agency are exempt - specials need an agent to check in, and travel agency booked flights are checked in later (allegedly to allow travel agents the chance to modify bookings). The system assigns passengers a seat about an hour before the check in process starts. I gather the system was designed to be 'clever' about spreading passengers throughout the cabin to try to ensure a sensible load (weight and balance). Upon being checked in, you receive an email with a printable as well as a mobile friendly boarding pass.
 
musapapaya
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 6:20 pm

Is it fair to say BA is trying something a few years beind their competitors and still making a fuss and trying to claim they are world leader in something innovative?
Lufthansa Group of Airlines
 
theginge
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RE: BA To Trial Automated Check-In Service

Thu Sep 27, 2012 6:30 pm

Quoting aamd11 (Reply 22):
Usually when booking a ticket that flies you to another country, I find a little check box for something along the lines of "I understand it is my responsibility to ensure I meet the visa or entry requirements of the country I am flying to". Whether that means the airline really doesn't need to worry about it or not, I don't know... But it certainly leaves it open to an interpretation along the lines "it's your fault if you get banged up for not having a visa".

There must be some level of responsibility on the airline's part, though. Certainly to the USA.

There is responsibility on the airlines part. Although it is the passengers responsibility to have the correct documentation to enter a country the airline can get a fine if they fly someone to a country with incorrect documents, so often they need to check as well.
 
vv701
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RE: BA To Trial Automated Check-In Service

Fri Sep 28, 2012 12:28 am

Quoting musapapaya (Reply 23):
Is it fair to say BA is trying something a few years beind their competitors and still making a fuss and trying to claim they are world leader in something innovative?
Quoting mutu (Reply 9):
Under this arrangement so long as you have a valid ticket you will automatically be checked in at t-24 and sent a BP and seat assignment

Which are the BA competitors who do this already?

After the boarding pass has been automatically issued 24 hours prior to departure and if you only have hand luggage, all you then need to do is to turn up at the gate before the flight closes. Of course if you have luggage to check you will still have to go to the baggage drop. But it will no longer be necessary for you to either go on line or go to an electronic check-in terminal at the airport to obtain your boarding pass.

For regular passengers the automatically issued boarding pass will reflect their already established seating preference. For all passengers there will be an opportunity to change the seat assigned on the automatically issued boarding pass.

The novelty of this system is not that boarding passes will be issued electronically. It is that a boarding pass will be automatically sent to the passenger 24 hours before departure.
 
Unflug
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RE: BA To Trial Automated Check-In Service

Fri Sep 28, 2012 2:09 am

Quoting VV701 (Reply 25):
Which are the BA competitors who do this already?

Lufthansa and others are offering this service for years.

Quoting VV701 (Reply 25):
The novelty of this system is not that boarding passes will be issued electronically. It is that a boarding pass will be automatically sent to the passenger 24 hours before departure.

This is no novelty...
 
heebeegb
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RE: BA To Trial Automated Check-In Service

Fri Sep 28, 2012 9:10 pm

Quoting Sheridan125 (Reply 18):

Very much old hat. For example RYR have been doing this for years. Indeed it bis the only way you can check-in on RYR

FR have been checking pax in automatically and sending them their boarding card for years?