PMUA had large off shore in MNL
and India, and still does, to the degree possible these contracted worker are being shifted away from customer facing roles, but due to their scale it won't be 100%
also had smaller vendors in PVG
, Poland, and a few other places. In addtion to smaller badged UA
offices in SIN
, and HNL
left as "Brick and Mortor" office but that bulk of CO
res, TBM, customer care, and various other processes all worked from home all over the USA, with large groups in TPA
echoes of the former offices in those cities.
had no US calls going offshore beyond a small "over flow" of Spanish to MTY
is the US Spanish desk was busy. MTY
main job was to replace the various office once all over LatAm.
had done the same in Europe with a badged CO
office in BRU
which was covered by badged CO
), while CO
move the UK calls from the London office to TPA
. But BRU
was also being pulled down in favor of sending the call to the USA, this same process was happening at the CO
offices in HKG
were going to totally diff directions, one offshoring one onshoring.
Across the board the current process is a compromise for the mid-term to reconcile two VERY diff biz plans.
It will take a few years to sort out how the large legacy of vendor from UA
is handled, along with the still unfolding unionization of the CO
side, and the fact that PMUA
had no remote program.
It is still too early to see exactly how thing wll play out in the end. Lets hope better than it has for all the folks at CO
Cargo all of who are lost to vendor like sUA. But for the time being sUA and sCO res still function rather separately behind the scenes. What you get calling the 800 depends on you status and your luck