BC77008
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AA To Offer Meal Reservations

Mon Oct 15, 2012 4:58 pm

http://www.chicagotribune.com/busine...e-flights-20121014,0,3443893.story

Great idea from AA -- I think they will end up being a force to be reckoned with once bankruptcy is complete!
"He waited his whole damn life to take that flight. And as the plane crashed down he thought 'Well isn't this nice...'"
 
ordbosewr
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 5:02 pm

I like this idea.
I mean from a airline perspective they just have more 'special' meals they have to deliver to passengers.
This is a great way for an airline to have customers expectations meet. (of course they need to deliver what a customer reserves)

Great move AA. I bet others will follow.
 
platinumfoota
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 5:48 pm

I'm sure other airlines will watch this closely but wont jump on yet.
Never forget United 93
 
N62NA
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 7:11 pm

Delta's "Song" airline did this as well. I always thought this was a great idea - they should offer this in all cabins of service (that is, if they intend to do away with "Food for Purchase" and actually offer meals again in coach).
 
Byrdluvs747
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 8:38 pm

Quoting RedTailDTW (Reply 5):


Quoting mhkansan,reply=3:
AA is the first airline to give every F/A an iPad

I thought AA was giving the pilots iPads while giving FA's Galaxy Notes, or maybe I am wrong?

You are correct RedTail. Pilots get ipads, while FA's get the awesome Galaxy note.
The 747: The hands who designed it were guided by god.
 
UPNYGuy
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 9:51 pm

hmmm...think they are jumping in line with US Airways??

US already does this for an extra charge on TATL flights if the standard meal is not preferable.

https://dinefresh.usairways.com/

[Edited 2012-10-15 14:53:43]
 
roseflyer
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 10:16 pm

Quoting UPNYGuy (Reply 7):


hmmm...think they are jumping in line with US Airways??

US already does this for an extra charge on TATL flights if the standard meal is not preferable.

AA is for first class passengers. They can choose their meal before the flight. This isn't for economy or buy on board.
If you have never designed an airplane part before, let the real designers do the work!
 
ewr767
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 10:42 pm

One more thing for people to complain about. due to computer/human error cant wait for the posts on flyertalk about how i didnt get my reserved meal. BLAH BLAH BLAH
 
eastern747
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 11:27 pm

I give this program 6 months. Eastern offered this type of choice on flights from MIA-NYC, MIA-ORD, and maybe MIA-BOS, and possibly other routes I don't remember.. There was also "Famous Restaraunt" flights.This was in the early to mid 70's. What a disaster. Passengers gave their choice at check-in and the caterers boarded their choice. Entree only. everything else the same. MIA-NYC was lobster or steak. One entree per person. People would get on board and want to change their minds. New Yorkers, being the kind sweet people they are, were not please and made F/A's job a nightmare. And what about last minute upgrades, and no-shows. On and on and on........BTW LH offer 7 entrees in F/C. 3 were fresh and 4 were canned and could be used on other flights.
 
idlewildchild
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 11:36 pm

Well, the reason AA21 s AA 21 is because it was catered by the 21 club back in the day. So this would be a retro program, of sorts! Though AA stopped catering from the 21 club, they kept the flight number.
 
Tbone354
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 11:36 pm

I want fries with that!
 
Super80DFW
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RE: AA To Offer Meal Reservations

Mon Oct 15, 2012 11:41 pm

So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!      
"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
 
eastern747
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 12:55 am

Those who got a choice were given their choice ' All others were given what was left, and for non revs it may have been a y meal. We generally never over boarded entrees, When there was bulk salads, ie tossed in the asiles, perhaps and extra bag of greens. The boarding stations were charged with meal overages and station managers were tight about this. Imagine the chaos, in ATL when most flights had meal/sncks
 
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American 767
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 1:40 am

Now imagine this:

A passengers orders a meal upon booking a flight. The passenger is informed that the flight is cancelled on the day of departure. Does he or she get the meal he or she has requested when rebooked on another flight?

What would happen to the meal you ordered if you are rebooked on another flight? Whether it is flight cancelled like in the above situation, oversold situation or missed connecting flight?
Ben Soriano
 
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kgaiflyer
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 1:42 am

Quoting Roseflyer (Reply 6):
AA is for first class passengers. They can choose their meal before the flight.
Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent

Last Saturday on AA484 (SAN-DFW) we indeed had a choice of three entrees -- a baked sandwich with salad; a dinner salad wih sliced beef brisket, and a baked chicken breast with basmati rice and asparagus spears. I would imagine that unless there were crew meals onboard, the crew would have a nice choice from the F class cart.
 
Super80DFW
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 1:47 am

Quoting kgaiflyer (Reply 14):
I would imagine that unless there were crew meals onboard, the crew would have a nice choice from the F class cart.

There are no crew meals onboard, and FA's (at AA atleast) rarely get to eat anything left over in F because there are never more meals loaded than seats in the cabin, and quite frequently the cabin will go out full with no empty seats. Now some passengers may choose not to have a meal, and in that case I suppose they could raid the cart, but it certainly doesn't happen as often as you would think.
"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
 
flyfree727
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 1:47 am

Quoting ewr767 (Reply 7):
One more thing for people to complain about. due to computer/human error cant wait for the posts on flyertalk about how i didnt get my reserved meal. BLAH BLAH BLAH

Thanks to the samsung tablet, fa's will be able to say "the reason you didn't get your meal is because you reserved it on the 2pm flight, then at noon you switched to the 1pm flight"   

AA ORD
 
DTWLAX
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 2:31 am

I believe DL already does this for LAX/SFO-JFK.
Passengers in Y as well can buy and reserve meals.

So the article is not 100% correct when it says AA is the first airline to do so.
 
flyfree727
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 3:13 am

Quoting DTWLAX (Reply 17):
I believe DL already does this for LAX/SFO-JFK.
Passengers in Y as well can buy and reserve meals.

So the article is not 100% correct when it says AA is the first airline to do so.

AA has had that option in coach as well.

This is for First/Biz class passengers.

AA ORD
 
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cosyr
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 3:58 am

I love it! As a picky eater, I always choose my seat so that I have the full range of options, before something runs out. Especially with AA's strange front to back, back to front even odd rows way of serving, I never knew where to sit to get choice before their gone. If I can order ahead, not only do I get something I know I'll like, AA doesn't have to guess which meal will be most popular, and by how much.
 
N62NA
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 4:04 am

Quoting American 767 (Reply 13):

What would happen to the meal you ordered if you are rebooked on another flight? Whether it is flight cancelled

Well, you overlooked AA's new policy: No more flights will be cancelled!
 
Eagleboy
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 7:44 am

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!  

Personally I'm just happy to be squeezed onboard the flight....
 
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Plane Holland
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 11:20 am

Quoting BC77008 (Thread starter):

What's different than what KLM is already doing?
 
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Coal
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 11:57 am

Quoting Plane Holland (Reply 22):
What's different than what KLM is already doing?

Same as SQ's "Book the Cook" option. Usually there are about 30 options out of about 10 stations, inc. SIN. But I guess this is a first for an American airline.

Cheers
Coal
Nxt Flts: MI RGN-SIN | SQ SIN-RGN-SIN | CX SIN-HKG-PVG | SQ PVG-SIN
 
HELFAN
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 1:03 pm

Similar system works in fact quite well on leisure flights. E g TUI in Europe lets you to choose from a few dining options when you book your tript. The price is added on your total travel price. This way you can be sure you get what you want - or nothing if you prefere it that way. Furthermore, since the airline is charging for the meal, it is business for them instead of extra cost. Hence the quality of the meal is far better than the free bite you get on some carriers and the cost is still not that bad.
 
777ord
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RE: AA To Offer Meal Reservations

Tue Oct 16, 2012 2:44 pm

Sounds like a great idea. I don't know how many tiems I've had to pick between options I don't want! And, how many people pick NO food. Well, that's wasted food and $ for something not used.

It's a great initiative!
 
FI642
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RE: AA To Offer Meal Reservations

Wed Oct 17, 2012 3:17 am

Northwest did this on their short-lived LAX-SYD service. First class passengers were
contacted ahead of time and offered a wide variety of meals. It was part of their "Best Flight"
program.

It too did not last very long.

Having said that I remember in the "olden days" First Class had 3 meal choices,
and each choice was boarded for each passenger. If everyone wanted the chicken?
Everyone got the chicken.
737MAX, Cool Planes for the Worlds Coolest Airline.
 
jetmatt777
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RE: AA To Offer Meal Reservations

Wed Oct 17, 2012 3:29 am

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!

You're flying for free. Pack your own lunch.
Lighten up while you still can, don't even try to understand, just find a place to make your stand and take it easy
 
LFutia
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RE: AA To Offer Meal Reservations

Thu Oct 18, 2012 1:38 pm

Quoting Super80DFW (Reply 11):
So if the airline is gonna give passengers 2 or 3 choices for a meal, what does this mean for the non revs and agent cleared upgrades?!   I'm assuming they'll just load a couple extra of each meal if the flight doesn't book full, but I'm pretty sure this increases the chance of a passenger getting stuck with fish when they really want chicken!!      
Quoting jetmatt777 (Reply 27):
You're flying for free. Pack your own lunch.

I mean if I was flying for free domestically, I'd try and save the airline some money and bring Lunchables or McDonalds onboard! Internationally when sitting in F i'd accept a Coach class meal instead of a First Class meal.

Leo/ORD
Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
 
Super80DFW
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RE: AA To Offer Meal Reservations

Thu Oct 18, 2012 3:28 pm

Quoting jetmatt777 (Reply 27):
You're flying for free. Pack your own lunch.

If I was nonreving on an airline that has to give out free upgrades to F class because nobody will pay for it, then yes maybe because I'd be sitting in back all the time. However at AA, on the right days of the week at the right times of day, nonrevs can snag a seat up front after all of AA's elite upgrades have cleared.

Quoting LFutia (Reply 28):
I mean if I was flying for free domestically, I'd try and save the airline some money and bring Lunchables or McDonalds onboard! Internationally when sitting in F i'd accept a Coach class meal instead of a First Class meal.

The reason most nonrevs pay the extra NRSA charge to sit up front is because of the meal.
"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
 
delta2ual
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RE: AA To Offer Meal Reservations

Thu Oct 18, 2012 5:02 pm

Quoting 777ord (Reply 25):
Sounds like a great idea. I don't know how many tiems I've had to pick between options I don't want! And, how many people pick NO food. Well, that's wasted food and $ for something not used.

It's a great initiative!

Maybe this has already been answered, but what happens when someone initially says "no meal" and then decides they want one? If they don't get their choice will they be upset? I can see this creating some problems. I hope it works out for them.
From the world's largest airline-to the world's largest airline. Delta2ual
 
N62NA
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RE: AA To Offer Meal Reservations

Thu Oct 18, 2012 6:20 pm

Quoting delta2ual (Reply 30):
Maybe this has already been answered, but what happens when someone initially says "no meal" and then decides they want one? If they don't get their choice will they be upset? I can see this creating some problems. I hope it works out for them.

I suppose so long as they change their mind prior to the cut off time (24 hours prior to departure?) they would get the meal of their choice. After the cut-off.... tough luck.