My mother flew on an Arrow Air DC-10 in the early 1980s. I remember her describing the aircraft interior as falling apart and tatty. Service was at best ho-hum, which at least was better than *blechhh* aboard my Rich International DC-8 flight in 1984. By comparison, my other charter flights, with Air Florida (DC-10-30CF) and British Airtours (Boeing 707-336C), were very good, comparable in quality with scheduled carriers, with any lack of creature comforts more than made up with superior service (especially with Air Florida).
The aeroplane has unveiled for us the true face of the earth. -Antoine de Saint-Exupery