User avatar
LAXintl
Topic Author
Posts: 20491
Joined: Wed May 24, 2000 12:12 pm

DOT Fines Copa And Virgin America - Tarmac Delays

Fri Jan 04, 2013 4:41 pm

DOT Aviation Enforcement and Proceedings office is out with two consent decrees for the new year.


First one Copa Airlines is being assessed $150,000 in civil penalties for failing to adhere to required contingency plans for lengthy tarmac delays.

The department found that Copa failed to adhere to established policy in providing passengers opportunity to deplane and also provide food to passengers involved in such long tarmac delays. Additionally the department noted Copa's own contingency plan rules failed to properly include required assurances designed to enhance air travellers protections.

Investigation was result of complaints regarding CM831 on June 22, 2012 from JFK which experienced at 5:34 delay on taxiways due to weather and traffic conditions in the NY metropolitan area and during which time Copa failed to provide passengers with an opportunity to deplane before the tarmac delay exceeded 4 hours and the airline made no attempt to provide snack food to passengers within two hours after flight 831 left the gate.



Second consent order is against Virgin America for $55,000 for failing to properly notify passengers that they had the opportunity to deplane their aircraft that was delayed at the gate for a lengthy period with the door open.

Investigation determined that VX flight 211 operating from ORD to SFO on July 18, 2012 experienced a delay hold of 2 hours 16 minutes due to inclement weather. Aircraft remained with passengers onboard at the gate with jet bridge attached and VX had failed to make required announcements that passengers had the opportunity to deplane from the aircraft beginning thirty minutes after the departure time for such gate delays.



Press releases:
http://www.dot.gov/briefing-room/dot...r-carriers-tarmac-delay-violations

=
From the desert to the sea, to all of Southern California
 
kdonohue
Posts: 401
Joined: Mon Sep 24, 2001 8:26 am

RE: DOT Fines Copa And Virgin America - Tarmac Delays

Sat Jan 05, 2013 8:17 pm

Some of that money should go to the passengers...
 
2travel2know2
Posts: 2337
Joined: Mon Apr 26, 2010 3:01 pm

RE: DOT Fines Copa And Virgin America - Tarmac Delays

Sun Jan 06, 2013 3:20 am

Shame on CM, but it happens more often than acceptable that when CM encounters long delays, its staff can't really properly handle such a situation.
I'm not on CM's payroll.

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos