|Quoting blueflyer (Reply 20):|
Besides, the cynic in me makes me think no one called United, but someone rushed on flyertalk to be the first to post... and United found out that way (if they didn't know it already).
The United rep, Shannon, who posts on Flyertalk found out because the 1k lines were flooded, not by anyone crying to United. Their phone system recognizes 1k's and directs them to that private line, no matter which number you call, so when that line gets 10x the number of dials, they start to wonder what's going on.
|Quoting rising (Reply 15):|
We've seen this happen before on many occasions where people book flights based on a computer clitch, only to come back and demand the airline honor it after the issue is resolved, no matter if the price/upgrade defied common sense.
She actually clarified, that anyone who got a free Economy + seat because of this, would be allowed to stay in that seat, unless there is a flight change. At that point, what ever status you have currently will apply. I think it is a very gracious way for United to handle it, particularly, since it was resolved in less than 24 hours, so not that many people could abuse it. It is not the same as a $4 plane ticket to Asia, if I had wanted an Y+ seat yesterday, I could not have paid if I tried.
|Quoting steex (Reply 22):|
It is always incumbent upon the retailer to list prices as desired, not on the consumer to determine the reasons for the price.
It is good customer service to honor mistakes, particularly when they are not big ones, but legally, a company does not have to. In my law class, we discussed the example of a company that misprints an ad in the paper. When a consumer buys something they are offering a contract, when the retailer sells it, they are accepting the contract, not the other way around. So a company does not have to sell anything to anyone, if it does not want to. This is a little trickier to resolve with technical glitches, that allow a computer to actually complete the sale at the incorrect price, but precedence has shown that airlines are not required to honor computer mistakes.
[Edited 2013-01-08 10:33:36]