|Quoting incitatus (Reply 12):|
Terrible IB customer service before the flight, disappointing IB onboard product right out of the seventies and MAD not exactly great and efficient for connections...
I flew UIO
in Nov 11 in Business class. With such a number of bad reports about IB
's service on this site, I must say I wasn't looking forward to the flight having flown LA
outbound from MAD
Speak as you find, but I was quite impressed with IB
once we left GYE
. I was a little anxious on the UIO
sector as there was NO service and no announcement that there wouldn't be anything offered. Of course it makes sense that there isn't going to be any service on what is really the middle sector of the flight. However, some sort of reassurance that there would be service later would have been reassuring.
On take off from GYE
there was a real step-up in customer service. The lead cabin attendant introduced herself, explained the service, explained the menu, took the order, checked throughout the flight all was well and checked before landing we'd been happy with the service. The seats were comfortable, converted to flat beds, the entertainment system worked and the plane was very clean (an Airbus 340-300). Couldn't really fault it.
So perhaps I was lucky, but the service was up there with LA
I'd say........this time anyway!