Security personnel are on strike at HAM today affecting all airlines. The federal police has sprung in, but only 2 out of 15 or so lanes are open, meaning 3 to 4 hours in line for security. This affected me this morning as well and I was booked on Air Berlin via DUS to LAX.
Even though it was not the fault of the airlines, I think it takes events like these to show the managerial qualities of the different airlines. The staff were fine, but they were doing what they were told by management.
In contrast, the main competition being LH, those passengers were being given train vouchers to go on their journey by rail if they wished and being rebooked on other airlines, when necessary. A train can get to DUS in about about 3 to 4 hours from HAM and there is a local station at the airport connecting to the main station in minutes. On Air Berlin, no such option was offered to anyone and rebooking was strickly only on other Air Berlin flights. For me, this means a 2 day delay, as Air Berlin doesn't fly to LAX daily. I asked for the other options, but no dice, despite what their competition was doing.
What I can not understand, was why AB sent no email, SMS or message of any kind about this issue to any HAM passengers. I was told this would have been impossible. However, If this is impossible for AB, there in is the problem, as other airlines can do that.
Who ever has been managing AB, apparently overlooked some basic stuff, such as having the capability to contact and warn passengers of delays at a minimum, and better yet, how to accomodate them in situations like this. IMHO, this speaks to the competentcy of management, IMHO.