contrails
Posts: 1312
Joined: Fri Oct 13, 2000 11:53 pm

Unruly Flight Attendant

Tue Oct 24, 2000 6:01 am

Can someone give me, or tell me how to find, the address for USAirway's flight attendant supervisor/manager?

I had an unpleasant experience with a US FA this weekend, and I would like to make her boss aware of what happened. I have the customer service addresses.

Thanks a lot.
Flying Colors Forever!
 
roadrunner165
Posts: 790
Joined: Sun Oct 15, 2000 6:28 am

RE: Unruly Flight Attendant

Tue Oct 24, 2000 6:24 am

WHat did she/he do??????
 
Guest

RE: Unruly Flight Attendant

Tue Oct 24, 2000 7:30 am

US flight attendants have a history of taking revenge on passengers who complain about them. I would change addresses and perhaps get plastic surgery after you file the complaint.
 
Ilyushin96M
Posts: 2506
Joined: Sat Sep 04, 1999 3:15 am

If That F/A Comes Looking For You...

Tue Oct 24, 2000 10:27 am

I have a better idea...buy a gun and wait for the b**** to show up!

Flight attendants taking revenge??? Gimme a break! That's crazy! Are you serious??
 
ILUV767
Posts: 3035
Joined: Mon May 29, 2000 2:21 pm

RE: Unruly Flight Attendant

Tue Oct 24, 2000 10:48 am

What happened?
 
Shawn Patrick
Posts: 2465
Joined: Tue Jan 11, 2000 7:30 am

RE: Unruly Flight Attendant

Tue Oct 24, 2000 1:26 pm

Well, what can happen with FA's on US Airways? I've had near-death experiences with them!  

Even USA's ground crew isn't very nice, especially in PIT, so I would avoid USA altogether.
 
Guest

RE: Unruly Flight Attendant

Tue Oct 24, 2000 10:44 pm

It appears most are too old to be harmful...
 
contrails
Posts: 1312
Joined: Fri Oct 13, 2000 11:53 pm

RE: Unruly Flight Attendant

Tue Oct 24, 2000 11:12 pm

Re my earlier posting, I appreciate the comments and suggestions. My encounter with the US FA consisted of some extremely rude and very unprofessional remarks from her. I will not go into further detail.

I do intend to pursue this, and if she wants to take me on she can give me her best shot.

Now, if anyone knows how I can contact a US FA supervisor/manager, I would really appreciate the info.

Thanks.
Flying Colors Forever!
 
jplenny
Posts: 162
Joined: Mon Nov 22, 1999 9:02 pm

RE: Unruly Flight Attendant

Tue Oct 24, 2000 11:32 pm

Not exactly what you wanted, but a start

US Airways Office of Consumer Affairs
P.O. Box 1501
Winston-Salem, NC 27102-1501

Tel: (336) 661-0061
Fax: (336) 661-8031

Please have the following information available when you call or write:

Name of Passenger traveling, address and phone number
Ticket receipts and boarding passes
Flight number and date of travel
Any other pertinent information
 
prebennorholm
Posts: 6430
Joined: Tue Mar 21, 2000 6:25 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 1:46 am

Dear Contrails, forget it! If she had a bad day, so what? Maybe her husband was rude to her when she left for work. Maybe she had just lived through serious troubles with rude passengers on a prior flight. Maybe her boss... etc. Don't bother.
You have landed, in one piece. That flight is over. Life is far too short for anger.
Forget it. And if you really want to remember, then tell that FA when you meet her again that you were displeased with her comments last time you met her, but today you look forward to a pleasant flight, etc.
Game over.
Best regards, Preben Norholm

PS: Dear Contrails, please read this post once more. These are wise words. I learned them from my father, who learned them from... etc.
Always keep your number of landings equal to your number of take-offs
 
N202PA
Posts: 1280
Joined: Tue Jun 06, 2000 9:44 pm

RE: Unruly Flight Attendant

Wed Oct 25, 2000 2:24 am

Unfortunately, some people don't see it that way. I'm one of them.

If I pay hundreds of dollars for an airfare, overpaying the airlines' jack-booted thug fares, the least I ask is a modicum of courtesy. I'm not asking to be waited on hand and foot--that kind of treatment is for those who overpay even more for First Class. However, any airline that treats me in a rude fashion has transgressed my line of tolerance. There's no reason for an employee to take his anger out on *anyone*, much less a customer. In any other line of business, that nonsense wouldn't be tolerated. But just because this person is a ticket agent, or a flight attendant, or a gate agent, and their life is hard, it's supposed to be okay? Bull. They chose their line of work. If they can't deal with the pressure, they should consider another line of work. Simple as that.

In any case, passengers have a right to be treated with courtesy by airline employees. Granted, when passengers act up, they should be booted out the door, but these types aren't representative of most passengers. In any case, when an airline employee has acted in an unprofessional manner towards me, you'd better believe I'm going to complain, and loudly. I commend Contrails for going the distance on this matter, and I only hope that USAirways listens to him, and gives him a free upgrade or something similar to apologize.
 
orlo3
Posts: 107
Joined: Sat Sep 02, 2000 4:04 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 2:28 am

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.
 
orlo3
Posts: 107
Joined: Sat Sep 02, 2000 4:04 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 2:28 am

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.
 
orlo3
Posts: 107
Joined: Sat Sep 02, 2000 4:04 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 2:28 am

Prebennorholm, don't tell someone to forget it when you don't know exactly what she said. Contrails didn't seem to want to go into details about it and for all you know, there may have been racial, ethnic, ect...slurs involved. If that is the case, which it may not be, then he should do everything possible to pursue the matter.
 
prebennorholm
Posts: 6430
Joined: Tue Mar 21, 2000 6:25 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 3:00 am

I may assume that we have here identified a "culture gap" between the US and Scandinavia.

My main message was: "Life is too short for anger".

That's my philosophy, and I am just too damn old for anybody to change that philosophy.
If I am treated repeatedly badly by service suppliers of any sort, then I try to avoid that supplier whenever I can. Other people do the same. That means that that supplier turns belly up pretty soon. Game over.
I don't see any great difference if people call me white skin, red skin, black skin or whatever color of the rainbow, or they just tell me that I am plain stupid. We are all just proud and fairly clever people, and then there are few people who sometimes say stupid things. That's their problem, not mine, not yours.
Life is too short for anger.
Best regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs
 
jmc1975
Posts: 2897
Joined: Mon Sep 18, 2000 10:57 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 3:20 am

I agree with Pebennorholm. Life is too short to carry your anger around. However, it is important for employees to act in a professional manner to five the company a good reputation. Usually on every flight, there is at least one passenger that is a real jerk, and it is usually because they are harboring anger from a previous experience. Those passengers need to be trained that disrespect to airline employees will not be tolerated!
.......
 
contrails
Posts: 1312
Joined: Fri Oct 13, 2000 11:53 pm

RE: Unruly Flight Attendant

Wed Oct 25, 2000 3:35 am

OK, lets close this out.

All I wanted was an address for the US FA supervisor/manager. With all the flyers and airline employees apparently contributing to this I thought someone would know. I didn't intend for it to become an out-of-control discussion. And now air rage has been introduced, which has NOTHING to do with the original posting.

To the moderator(s), I apologize. Please withdraw this entire thread.
Flying Colors Forever!
 
prebennorholm
Posts: 6430
Joined: Tue Mar 21, 2000 6:25 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 3:40 am

Jmc1975: "it is important for employees to act in a professional manner to five the company a good reputation..."

Couldn't agree more. Otherwise the company turn belly 180 degrees, you lose your job, you have to look up for social security for butter on your bread. And even worse: You have to line up in the same social security queue for financing airline tickets for that round-the-world trip you always dreamed about. And in the last case you have to stand in that queue for a damn long time.  
Best regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs
 
SA-JET
Posts: 280
Joined: Wed May 24, 2000 7:51 am

RE: Unruly Flight Attendant

Wed Oct 25, 2000 3:55 am

I was in the hotel trade for four years, management position for front line operations. Their is NO excuse for bad service. I had many a day when I fellt like pulling out a shotgun and blowing the guest (I'm being VERY polite) into a million pieces, or at least sayng, "I don't give a f**k" but I did not-I bit the bullett, and gave the guest the service he/she was paying for-and I did it to the best of my ability. If the guest became verbally abusive and personal, then yes, there are ways to deal with it, without being abusive back. People who are in the service industry must learn to accept the difficult conditions they work under and make the most of it. I don't take kindly to rude service staff, either as a guest or their superior in the workplace. The more people complain about staff, the better.
Hope you all got the message?! And I say that in the kindest possible way.
 
Singh4US
Posts: 46
Joined: Wed Jul 26, 2000 12:28 pm

RE: Unruly Flight Attendant ~Here's The Addy~

Thu Oct 26, 2000 9:07 pm

Dear Contrails,

On behalf of the 40,000+ US Airways employees, I sincerely apologize for the rude treatment that you received. It is against our corporate policy to be discourteous to customers, both internal and external.

Please write a letter to:

Mr Robert A Fuhr

Senior Director

Inflight Services

PIT/H110

Greater Pittsburgh International Airport

Pittsburgh, PA 15231

Telepone: 412-747-5594

Sincerely,

Shyrone Kaur Singh  

 
ContinentalEWR
Posts: 3619
Joined: Wed May 24, 2000 2:50 am

RE: Unruly Flight Attendant

Thu Oct 26, 2000 10:16 pm

The two rudest flight attendants I have ever encountered were on US Airways
and on a 1993 Continental Lite flight from CLE to LGA.

In the more than 150,000 miles I have flown on US Airways (I am an ex-
Priority Gold member of what used to be called the US Air Frequent Traveller
Program) I have encountered pleasant, efficient, and courteous flight crews
and some of the most horrendous people working in a service industry.

Overall, US Airways is a bad airline with an image problem, a lousy product
and is plagued by low morale. I am not surprised to hear about your recent
experience and urge you to write in. When I did that following a complaint
about an obnoxious, unprofessional, and downright idiotic flight attendant
on a flight from Seattle to Pittsburgh, I received a roundtrip first class ticket
anywhere on the US Airways system. Despite the gesture of goodwill, I still
feel the airline is CRAP.

 
Guest

RE: Unruly Flight Attendant

Thu Oct 26, 2000 11:57 pm

For good service, fly the other U...

...United Airlines.