Unfortunately, some people don't see it that way. I'm one of them.
If I pay hundreds of dollars for an airfare, overpaying the airlines' jack-booted thug fares, the least I ask is a modicum of courtesy. I'm not asking to be waited on hand and foot--that kind of treatment is for those who overpay even more for First Class. However, any airline that treats me in a rude fashion has transgressed my line of tolerance. There's no reason for an employee to take his anger out on *anyone*, much less a customer. In any other line of business, that nonsense wouldn't be tolerated. But just because this person is a ticket agent, or a flight attendant, or a gate agent, and their life is hard, it's supposed to be okay? Bull. They chose their line of work. If they can't deal with the pressure, they should consider another line of work. Simple as that.
In any case, passengers have a right to be treated with courtesy by airline employees. Granted, when passengers act up, they should be booted out the door, but these types aren't representative of most passengers. In any case, when an airline employee has acted in an unprofessional manner towards me, you'd better believe I'm going to complain, and loudly. I commend Contrails for going the distance on this matter, and I only hope that USAirways listens to him, and gives him a free upgrade or something similar to apologize.