plateman
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:23 pm

Just flashed on Twitter 12:21pm ET ....

American Airlines ‏@AmericanAir 2m: "Our reservation & booking tool Sabre is offline. We're working to resolve as quickly as we can. We apologize for any inconvenience."

EDIT: According to FlyerTalk, AA flights are grounded nationwide. From a posting there" Here at LAX, their system crashed at 8:45 so agents cannot check passengers in and all flights are on hold for departure. Pilot says the problem is system wide."

Another FlyerTalk post: "All computers and self checkin kiosks are down at JFK on AA. If you're on the way, try to get a mobile BP. Luckily I did so earlier and am now in the FL instead of waiting for everything to come back online."

Twitter confirms that all ops are grounded with people stuck in airports on planes.

Not good for anyone flying AA today.

[Edited 2013-04-16 09:27:40]

[Edited 2013-04-16 09:31:05]
"Explore. Dream. Discover." -Mark Twain
 
PHX787
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:32 pm

Now lets talk merger impact implications here, now that I've probably seen a "sabre down" thread at least once a month here  

Are they going to switch over to US's system?

This can't be good once merger gets working and integrated
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plateman
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:34 pm

Quoting PHX787 (Reply 1):
Now lets talk merger impact implications here, now that I've probably seen a "sabre down" thread at least once a month here

No, let's keep this on topic to today's Sabre downtown and keep the merger speculation in the threads it belongs in.
"Explore. Dream. Discover." -Mark Twain
 
EricR
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:36 pm

And how is this different from any other airline or large company for that matter? All corporations are prone to system outages unless you are a company that does not use IT systems. Chicken little - the sky is not falling.
 
ei a330-200
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:47 pm

Stuck at PHX, connecting through DFW to MAD and finally SVQ. Agent saying they have no ETA for a fix, though the issue has been isolated.
 
a3xx900
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All AA Systems Down on April 16th

Tue Apr 16, 2013 4:56 pm

Any reason for that yet?
I am THINKING.... does that sound like a hacker attack? What other reasons could there be for a systemwide collapse?
Why is 10 afraid of 7? Because 7 8 9.
 
AAgent
Posts: 540
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:18 pm

I am so ready for SABRE to be back online. Thankfully, I'm at a smaller station that doesn't have another scheduled departure for several hours!
War Eagle!
 
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cjg225
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:18 pm

Quoting a3xx900 (Reply 5):
Any reason for that yet?
I am THINKING.... does that sound like a hacker attack? What other reasons could there be for a systemwide collapse?

Or just an IT breakdown. You can have a systemwide collapse from a horrible mistake.

Why would a hacker attack AA right now, anyway?
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a3xx900
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:25 pm

Quoting cjg225 (Reply 7):
Why would a hacker attack AA right now, anyway?

To give them a hard time, mess up their business. Steal CC data....

But I heard this happens "regularly"? So I guess no big deal...
Why is 10 afraid of 7? Because 7 8 9.
 
mia305
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:32 pm

I just talked a friend on mine who works for AA at MIA all work has stopped.
No planes have taken off and people are going crazy and no time has been set
to fix it.

Flights are landing but I believe they are going to have to wait till gates open up.
 
BA0197
Posts: 384
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:35 pm

AA has issued a system wide groundstop for all AA mainline flights until 14:00ET and 14:30ET for flights departing for ORD and DFW.
 
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cjg225
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:37 pm

Quoting a3xx900 (Reply 8):
To give them a hard time, mess up their business. Steal CC data....

Yeah, but at that point someone is just doing it to do it and not for a real reason, ridiculous or not. If you're going to steal CC data, there are much juicier targets.

If you're giving AA a hard time... why? AA is going through a bankruptcy and merger. Yeah, people may be ticked about the CEO severance issue, but AA is hardly a target I'd find worthy of my time if I were a hacker.

Is it possible? Sure, anything is. I just find it very odd.
Restoring Penn State's transportation heritage...
 
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Acey559
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:38 pm

Sabre is actually really stable and things like this rarely happen. As for being hacked, just ask United about technology issues. And I'm not trying to poke fun, it's just the most recent outage I can think of off the top of my head.
 
flyfree727
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All AA Systems Down on April 16th

Tue Apr 16, 2013 5:43 pm

Quoting PHX787 (Reply 1):
now that I've probably seen a "sabre down" thread at least once a month here

Can you provide a link? I don't recall seeing this type of thread in the last, YEARS??? Thank you.

AA ORD
 
N62NA
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:08 pm

Somehow they managed to load the passengers on AA 1488 (LAX-MIA) which was due to depart 10 minutes ago (10:55am PT), but according to my friend who is on the flight, the captain just came on and explained the computer outage and said he "hopes" they'll be on their way in an hour. In addition, the captain mentioned they are also waiting for 70 connecting passengers who haven't been able to get to LAX yet for the flight.
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a3xx900
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:28 pm

Why is their booking tool on their website not affected?
Why is 10 afraid of 7? Because 7 8 9.
 
plateman
Topic Author
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:34 pm

UPDATE --- It is not Sabre, but AA systems.

Via AA Facebook: "Clarification: The issue is with American’s ability to access its reservations system & not with Sabre. We apologize to Sabre and customers for any confusion."

Someone has a lot of explaining to do!
"Explore. Dream. Discover." -Mark Twain
 
blueflyer
Posts: 3761
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:38 pm

Quoting a3xx900 (Reply 5):
What other reasons could there be for a systemwide collapse?

Bad luck, bad design, or a combination of both. It has taken down United at least once before because a single cable to a data center was cut and the backup systems didn't work as expected.

Besides, it isn't a total collapse, you can buy tickets online. It seems to be an issue with their airport operations systems.

It is very hard to build a fully redundant system, not only because unless you are willing to take the chance and disconnect a cable, testing is always an approximation of real-world events, and also because despite your best efforts, some factors are totally beyond your control.

I know of a data center that has links to four different providers, with the cables leaving in two opposite directions in case someone digs a hole where they're not supposed to. However, several miles down the road, the cables all come back to the same local exchange. Take it down, whatever the reason, and the data center is off the web...

Quoting a3xx900 (Reply 8):
Steal CC data.

The last thing a hacker intent on stealing financial information wants is make it painfully obvious something is going on.
Democracy 2016: 3 million California votes < 100,000 Midwest votes.
 
plateman
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:40 pm

BIG update at 2:40pm EST:

UPDATE: We are now in a system-wide ground delay until 4:00pm CT as we work to resolve this issue. We apologize for any inconvenience.

NOT good .. the 'new' American can't come soon enough.
"Explore. Dream. Discover." -Mark Twain
 
a3xx900
Posts: 395
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:42 pm

Quoting blueflyer (Reply 17):
The last thing a hacker intent on stealing financial information wants is make it painfully obvious something is going on.

Makes sense. Thank you. I think I watch too many Hollywood movies  
Why is 10 afraid of 7? Because 7 8 9.
 
dtw2hyd
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All AA Systems Down on April 16th

Tue Apr 16, 2013 6:52 pm

It is a very common problem with large companies computer systems. It is so complicated to test failover/disaster recovery, they along with auditors do paper test every year and so called auditing companies sign off on it. When there is a real glitch in primary systems standby systems won't kick.
 
capitalflyer
Posts: 279
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All AA Systems Down on April 16th

Tue Apr 16, 2013 7:02 pm

North Korea anyone? They recently hacked and shut down the VA's computer system here in DC. They would be capable and seem to be in a pissy mood recently.
 
N62NA
Posts: 4070
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All AA Systems Down on April 16th

Tue Apr 16, 2013 7:06 pm

Quoting plateman (Reply 18):
system-wide ground delay until 4:00pm CT

WTOP news in Washington DC reports 4pm Eastern Time, not CT. I wonder which it is?
How come I can't upload an avatar photo to my profile?
 
plateman
Topic Author
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All AA Systems Down on April 16th

Tue Apr 16, 2013 7:09 pm

Quoting N62NA (Reply 22):
Quoting plateman (Reply 18):
system-wide ground delay until 4:00pm CT

WTOP news in Washington DC reports 4pm Eastern Time, not CT. I wonder which it is?

the 4pm CT ocmes from AA itself, so WTOP would be wrong in this case.

And hello fellow Washingtonian  
"Explore. Dream. Discover." -Mark Twain
 
wrldtvlr
Posts: 40
Joined: Thu Jan 26, 2012 10:52 pm

All AA Systems Down on April 16th

Tue Apr 16, 2013 7:32 pm

Quoting plateman (Reply 16):
UPDATE --- It is not Sabre, but AA systems.

Via AA Facebook: "Clarification: The issue is with American’s ability to access its reservations system & not with Sabre. We apologize to Sabre and customers for any confusion."

Glad they clarified things. I'm a travel agent that works on Sabre, and we've experienced no interruptions at all today, including booking and ticketing AA.
 
tonytifao
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:03 pm

Can anyone tell me where AA995 is coming in from before leaving to GRU tonight?
 
a3xx900
Posts: 395
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:03 pm

Quoting plateman (Reply 23):
And hello fellow Washingtonian

Me too   
Why is 10 afraid of 7? Because 7 8 9.
 
hivue
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:04 pm

Quoting cjg225 (Reply 7):
Or just an IT breakdown. You can have a systemwide collapse from a horrible mistake.

Or from a non-horrible mistake. Or from no mistake at all.

Quoting a3xx900 (Reply 19):
Makes sense. Thank you. I think I watch too many Hollywood movies
Quoting capitalflyer (Reply 21):
North Korea anyone? They recently hacked and shut down the VA's computer system here in DC. They would be capable and seem to be in a pissy mood recently.

Sounds like more than one poster has been watching too many Hollywood movies.

Quoting blueflyer (Reply 17):
Bad luck, bad design, or a combination of both.
Quoting blueflyer (Reply 17):
and also because despite your best efforts, some factors are totally beyond your control.
Quoting DTW2HYD (Reply 20):
It is so complicated to test failover/disaster recovery,

     
"You're sitting. In a chair. In the SKY!!" ~ Louis C.K.
 
flyfree727
Posts: 304
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:09 pm

Quoting tonytifao (Reply 25):
Can anyone tell me where AA995 is coming in from before leaving to GRU tonight?

Came in at 0522 this morning. Plane is in MIA now, unless equipment change occurs.

AA ORD

PS. SABRE is back up and running for employee access. Not sure about airport functions, but would imagine off site access would be after airport access...
 
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yellowtail
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:09 pm

Thank goodness at least A.net still works    Now that be a big disaster
When in doubt, hold on to your altitude. No-one has ever collided with the sky.
 
hivue
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:10 pm

BTW -- had some trouble posting that last reply. You'll never guess why. Anet's forum was down!
"You're sitting. In a chair. In the SKY!!" ~ Louis C.K.
 
dtw2hyd
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:26 pm

Quoting hivue (Reply 27):
Sounds like more than one poster has been watching too many Hollywood movies.

Then I must be living in a movie. If you are in InfoTech outsourcing business, you will be surprised how many customers settle for paper tests. Here are few reasons given to avoid a real test.

1) Systems are too complicated and tightly integrated with other systems. There is no easy way to test everything.
2) It is impossible to get downtime to test. Business user will never agree.
3) Auditors (there are only 4-5 auditing companies in the country) are more than happy to sign off on paper test.
4) If your IT operations are outsourced, provider takes the blame, not you. Most of the service providers also happy to get away with paper test year after year.
 
oc2dc
Posts: 459
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:31 pm

Bloomberg is reporting AA systems are back up and running. Operations should continue soon.
I'm not complaining, I'm critiquing...
 
petertenthije
Posts: 3331
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:34 pm

Quoting a3xx900 (Reply 5):
I am THINKING.... does that sound like a hacker attack? What other reasons could there be for a systemwide collapse?

Me too, the last few days/weeks several companies have had issues with hackers. Several Dutch banks for instance have had massive DDoS attacks on them. For instance, several times now the internet banking, systems and even ATM machines of ING have gone ofline due to DDoS attacks.
Attamottamotta!
 
 
United727
Posts: 351
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All AA Systems Down on April 16th

Tue Apr 16, 2013 8:51 pm

CrAAy day, as systems appear to be up, but AA reporting that they are going to have operational issues all day and are offering a variety of options including OAL reprotection at any cost to them (AA), if passengers have to fly today. Can't wait to hear what's going on on the inside. In closing, FB page remarked that they don't believe this has anything to do with the tragedy in Boston yesterday.
 
sandyb123
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All AA Systems Down on April 16th

Tue Apr 16, 2013 9:24 pm

Quoting petertenthije (Reply 33):
Me too, the last few days/weeks several companies have had issues with hackers. Several Dutch banks for instance have had massive DDoS attacks on them. For instance, several times now the internet banking, systems and even ATM

Will be interesting to see how this plays out. I'd imagine whatever the reason AA will be keen to keep the problem under wraps. If it is a hack then it will be a chaos style attack rather than stealing card details etc. those hacks tend to go unreported.

There does seem to have been a spate of global hackings recently. WordPress sites have been getting a lot of problems and in the UK the beleaguered Lloyds Banking Group (Bank Of Scotland, Lloyds Bank, TSB, Halifax and a plethora of other financial brands) have been the target of hacks this week.

Good luck to everyone flying on AA in the next 24 hours!

Sandyb123
Member of the mile high club
 
sandyb123
Posts: 770
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All AA Systems Down on April 16th

Tue Apr 16, 2013 9:52 pm

Quoting petertenthije (Reply 33):
Me too, the last few days/weeks several companies have had issues with hackers. Several Dutch banks for instance have had massive DDoS attacks on them. For instance, several times now the internet banking, systems and even ATM

Will be interesting to see how this plays out. I'd imagine whatever the reason AA will be keen to keep the problem under wraps. If it is a hack then it will be a chaos style attack rather than stealing card details etc. those hacks tend to go unreported.

There does seem to have been a spate of global hackings recently. WordPress sites have been getting a lot of problems and in the UK the beleaguered Lloyds Banking Group (Bank Of Scotland, Lloyds Bank, TSB, Halifax and a plethora of other financial brands) have been the target of hacks this week.

Good luck to everyone flying on AA in the next 24 hours!

Sandyb123
Member of the mile high club
 
mia305
Posts: 322
Joined: Tue Mar 05, 2013 5:26 am

All AA Systems Down on April 16th

Tue Apr 16, 2013 9:53 pm

All systems are back up but a lot of flights are delayed or cancelled.

Here in MIA they had to use gates in concourses E, F & G for arrivals
that didn't have gates.
 
capitalflyer
Posts: 279
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All AA Systems Down on April 16th

Wed Apr 17, 2013 3:27 am

What, system error only? No cyber war with DPRK? Booo!!...there goes my screenplay.   Sucks to be flying AA today.

Hi back to y'all!
 
slcdeltarumd11
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All AA Systems Down on April 16th

Wed Apr 17, 2013 3:40 am

I know two seperate people totally lost out there abandoned by AA both contacted me sadly i have no advice but to leave the airport and get a hotel this was hours ago. They said it has been hard to get any information and you cant talk to anyone since the lines are so long and the AA system isnt callng them back ever. The holding your place thing isnt working and you cant find an outlet since everyone is trying to call and waiting for hours even in the airport. Pretty much what we would expect but with planes more full than ever its harder to rebook people now.
 
MaverickM11
Posts: 15495
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All AA Systems Down on April 16th

Wed Apr 17, 2013 3:45 am

And an update from Sabre...yowza!
http://finance.yahoo.com/news/sabre-...g-american-airlines-221000904.html

"American Airlines mistakenly reported they were having an issue with the Sabre reservations system, which they subsequently corrected. To clarify, all Sabre systems are operating as normal and have been all day. We see American Airlines is now up and running. We stand ready to help if needed."
E pur si muove -Galileo
 
BHMNONREV
Posts: 1216
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All AA Systems Down on April 16th

Wed Apr 17, 2013 4:31 am

Quoting slcdeltarumd11 (Reply 40):
I know two seperate people totally lost out there abandoned by AA both contacted me sadly i have no advice but to leave the airport and get a hotel this was hours ago. They said it has been hard to get any information and you cant talk to anyone since the lines are so long and the AA system isnt callng them back ever. The holding your place thing isnt working and you cant find an outlet since everyone is trying to call and waiting for hours even in the airport. Pretty much what we would expect but with planes more full than ever its harder to rebook people now.

Unfortunately, the AA staff were in the dark just as much as the passengers today.

I was at IAH today on an IAH-DFW-BHM routing departing Houston at 1:15pm. I got my boarding passes at a kiosk around 11:30am with no issues, but by the time I got to the gate all hell had broken loose. My flight for DFW arrived with the MIA flight shortly before that. Once the aircraft arrived all came to a halt, and no one had a clue. By 2pm the MIA flight had been cancelled, as well as the 2:20pm DFW flight. But since there were no airport systems available we could not get rebooked on another airline. Around 2:15 I made the trek to Terminal B and found a United Customer Service Rep who sold me a ticket on a UA flight to Birmingham. I figured I would at least get out of town and take up my fight with AA to get reimbursed at a later date.

Others were not so lucky, as I don't believe AA was offering any hotel rooms or meals, just rebookings for tomorrow. Me thinks this will turn into a PR nightmare for the folks in Ft. Worth..
 
slcdeltarumd11
Posts: 3385
Joined: Fri Jan 09, 2004 7:30 am

All AA Systems Down on April 16th

Wed Apr 17, 2013 4:42 am

Quoting BHMNONREV (Reply 42):
Others were not so lucky, as I don't believe AA was offering any hotel rooms or meals, just rebookings for tomorrow. Me thinks this will turn into a PR nightmare for the folks in Ft. Worth..

The problem was totally AA not weather or air traffic control. What are the rules on this? If AA is leaving people stranded in hubs or cities overnight.
 
FlyDeltaJets
Posts: 1635
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All AA Systems Down on April 16th

Wed Apr 17, 2013 5:32 am

Quoting slcdeltarumd11 (Reply 43):
The problem was totally AA not weather or air traffic control. What are the rules on this? If AA is leaving people stranded in hubs or cities overnight.

I'm sure that there are only a limited number of hotels available. Generally speaking hotel would be offered but again there is a finite amount of rooms.
The only valid opinions are those based in facts
 
ha763
Posts: 3174
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All AA Systems Down on April 16th

Wed Apr 17, 2013 8:33 am

If all AA flights were grounded, I wonder why AA270 departed HNL around 08:00 HST on the 16th? I saw it take off in the morning well after the system went down and the the ground stop was issued.

Here's the flight on flightaware. Not sure if there was a flightaware glitch, but it shows some zig-zagging about an hour prior to landing

http://flightaware.com/live/flight/A...0/history/20130416/1710Z/PHNL/KLAX
 
twinotter
Posts: 176
Joined: Sun Oct 17, 2004 3:13 am

All AA Systems Down on April 16th

Wed Apr 17, 2013 1:15 pm

Quoting ha763 (Reply 45):
If all AA flights were grounded, I wonder why AA270 departed HNL around 08:00 HST on the 16th? I saw it take off in the morning well after the system went down and the the ground stop was issued.

The ground stop scope was all North American ARTCCs and Toronto Center.
 
hivue
Posts: 1639
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All AA Systems Down on April 16th

Wed Apr 17, 2013 2:31 pm

Interesting AP article showing how easily these problems can happen --

http://news.yahoo.com/american-expec...ights-return-normal-040246729.html

"Now, if the reservations systems go down, 'most airlines would be pretty much without the ability to fly more than a very limited number of flights,' said Scott Nason, American's former technology chief and now a consultant.

Nason said airlines find and fix the problem, but the next time something else causes an outage. One time, a possum chewed through a cable in Tulsa, Okla., bringing down the whole system. Another time, a worker in the airline's data center used a metal tool instead of an insulated, rubber-coated one — a short-circuit crashed much of the system, he said. "
"You're sitting. In a chair. In the SKY!!" ~ Louis C.K.
 
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moo
Posts: 4252
Joined: Sun May 13, 2007 2:27 am

All AA Systems Down on April 16th

Wed Apr 17, 2013 2:34 pm

Quoting hivue (Reply 47):
Another time, a worker in the airline's data center used a metal tool instead of an insulated, rubber-coated one — a short-circuit crashed much of the system, he said.

If thats the case, they need to fire their IT infrastructure team - fully redundant, realtime systems are important at this level of operation, and not hard to do.
 
PHX787
Posts: 7883
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All AA Systems Down on April 16th

Wed Apr 17, 2013 2:38 pm

Quoting plateman (Reply 2):
No, let's keep this on topic to today's Sabre downtown and keep the merger speculation in the threads it belongs in.

Well it IS INDEED pertinent: Is AA gonna keep using this thing post merger?
Follow me on twitter: www.twitter.com/phx787

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