StuckInCA
Topic Author
Posts: 1618
Joined: Wed Oct 19, 2005 12:55 pm

Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:20 pm

I'm sympathetic to how small seats have become on airplanes these days and that not all people are going to be slim no matter their habits.

All of that said, I feel like I was deprived of what I paid for yesterday. I was on a DL A330 and had a very large young woman seated "next" to me. She was at the window in A and I was at the aisle in B. In order to fit in her seat, she could not put the arm rest all the way down. It was at about a 35 - 45 degree angle so some of her leg could "smoosh" under and into about 4 inches of my seat. Her upper torso rolled over the top of the armrest at least as far. No matter how far I slid and leaned toward the aisle, it was impossble not to haver her pressing (with sweat) against me.

I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

I spent the entire flight unable to even put MY tray table down as it would have hurt this woman. She occupied a fair percentage of my space (and I'm 6'3", 200lb).

Should I not be reimbursed some of my money? I've really never had it quite this bad before.

I'm thinking of writing to DL, but expect nothing. Am I overly upset about this? Is this common? I mean it wasn't that she was just large, she was completely invading my space! I would not be upset if the FA had let me move. That's what I don't understand.
 
brahmin
Posts: 78
Joined: Sat Dec 08, 2007 8:23 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:25 pm

Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.
 
AWACSooner
Posts: 1791
Joined: Tue Jan 22, 2008 12:35 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:27 pm

I would...in fact, I am sick and tired of all the people picking on WN and other airlines for having the stones to make folks pay for an extra seat if they can't fit in just one.
 
ilovepabst
Posts: 35
Joined: Thu Dec 07, 2006 12:19 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:27 pm

You paid for 100% of the seat but only got 80%. The gate agent could have, and perhaps should have , made a determination that this person required two seats. At the very least you could have asked to be reaccomodated on a later flight or asked the same of the woman next to you. Make a complaint sooner than later.
 
HNL
Posts: 439
Joined: Mon Sep 20, 2004 1:51 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:28 pm

Quoting StuckInCA (Thread starter):
I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

Did you move yourself into an Economy Comfort seat?
HNL - There's no place like it!
 
User avatar
kgaiflyer
Posts: 2589
Joined: Sat Jul 19, 2008 3:22 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:37 pm

Maybe it's just me.

But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.

Better than being stuck next to a type-A salesperson with a cellphone, an attitude, and social-class issues.
 
tguman
Posts: 380
Joined: Sun Apr 29, 2001 11:47 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:38 pm

I had a similar experience on a red-eye from SEA to IAH a couple of years ago. It was uncomfortable no doubt about that, but as the flight was full I had no option available to me. Up till that point I had felt badly for passengers of size, but now I realize that there are two sides to this problem.

I would suggest that if you do write about the incident it would be more to question about not being able to switch seats, its not like you were on a Q400 where seating arrangement is very very important.

Good luck.

TGUman
Life is a Mine Field.
 
michman
Posts: 615
Joined: Sat Dec 23, 2006 9:51 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 8:56 pm

Quoting brahmin (Reply 1):
Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

Well, unless you move to an EC or FC seat that you didn't pay for. We also don't know if the FA was made aware of the reason the pax decided to move.
 
StuckInCA
Topic Author
Posts: 1618
Joined: Wed Oct 19, 2005 12:55 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:09 pm

I did not move myself to economy comfort. Simply across the aisle.

I didn't get the FA's name and don't really care to get anyone personally reprimanded - I'd rather lodge my complaint as a general one. This shouldn't happen.
 
9w748capt
Posts: 814
Joined: Sat Feb 02, 2008 10:27 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:14 pm

That's crazy - I don't understand if you moved from an Economy-minus seat to another Economy-minus seat what the big deal would be. The only time you "have" to be in your assigned seats is if you're going to be in brace position. Has to be something else to the story - or a good reason the FA did that. I've flown DL internationally and traded seats all the time esp if my parents/sis and I didn't all get seats together - never had an issue.
 
brilondon
Posts: 3018
Joined: Sun Aug 21, 2005 6:56 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:19 pm

Quoting StuckInCA (Thread starter):
Should I not be reimbursed some of my money? I've really never had it quite this bad before.

Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you? The A330 is not the nicest aircraft to fly but I would suggest that it is too late already and that you should have said something when you got off the aircraft and talked to the station chief or manager of the airline. I do sympathise with you but you needed to speak up at that time and not after the fact. The most you might get is a coupon or offer of some of your money back but I doubt it.

Quoting brahmin (Reply 1):

Lodge a very strong complaint against the FA. I hope that you got her name. Changing your seat is not an issue at all if no one else is inconvenienced.

I always go for an open seat when I sit in Y after takeoff and usually there is no problem. I fly with DL almost exclusively because they are usually very good and they go where I need to go. 99.9% of the time there is never a problem with changing seats after you leave the gate and take off. So if you can wait for after take off then I would suggest that you do that next time. You must ask though because the FA's need to know where you are sitting if a crash were to occur.
Rush for ever; Yankees all the way!!
 
User avatar
Tugger
Posts: 6080
Joined: Tue Apr 18, 2006 8:38 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:25 pm

Quoting StuckInCA (Thread starter):
I spotted an empty seat next to a smaller person and moved, as discretely as possible as I really didn't want to embarass this young woman (she was very nice). The flight attendant told me I had to return to my ticketed seat. I tried to explain the situation without causing a scene and was rebuffed.

I think the only mistake you made was not going to the FA first and letting them resolve the situation for you. I have experienced this before, I saw the person next to my seat was "of size" and just kept going so no one was the wiser where I sat (and the seat neighbor was unaware of anything). I went to the FA (the one that was being the most assitive to people and had a good attitude as near as I could tell) and showed my seat ticket, briefly explained the situation, and asked for a different seat. I also noted that I am sorry to be a bother but I know she could help and I wasn't about to just grab a seat without their OK. It worked like a charm, she gave me a seat four rows up (not a "plus/special anything" seat).

Anytime I want to grab a different seat (usually on a low load flight) I always ask the FA first for permission and most of the they give the OK. FA's want your respect and appreciate when you understand that they are in charge (which they are) and have a responsibility to fulfill.

Tugg
I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
 
Eagleboy
Posts: 1700
Joined: Fri Dec 04, 2009 2:29 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:31 pm

To answer brilondon.......the OP paid for A SEAT and got less than he paid for...the issue isn't being forced by the airline to upgrade but the fact that he didn't get the full use of what he actually did pay for.


Quoting brahmin (Reply 1):
Changing your seat is not an issue at all if no one else is inconvenienced.
Quoting brilondon (Reply 10):
I always go for an open seat when I sit in Y after takeoff and usually there is no problem. I fly with DL almost exclusively because they are usually very good and they go where I need to go. 99.9% of the time there is never a problem with changing seats after you leave the gate and take off. So if you can wait for after take off then I would suggest that you do that next time.

I believe this is the issue here, moving post takeoff and being tole to get back to the assigned seat. I can understand assigned seats due to weight and balance for tke-off.....but in the cruise the A330 readjusts enroute.


Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you? The A330 is not the nicest aircraft to fly

Since when is the A330 not the nicest? All depends on the airline/config.

Quoting brilondon (Reply 10):
You must ask though because the FA's need to know where you are sitting if a crash were to occur.

err no... in an emergency landing crew need to know the number of pax, not their location. That is the info the emergency services will require of them.

[Edited 2013-04-27 14:43:45]
 
Flaps
Posts: 1186
Joined: Sat Feb 05, 2000 1:11 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 9:31 pm

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

I've been squashed out of every class seat from F down. This is a huge sore point with me. I'm still having neck issues from a similar experience on a US flight last summer. I absolutely believe that if you cant fit entirely within the confines of your seat that you have to buy two. No amount of discount could compensate for many of the issues I have faced. Admittedly I do a ton of RJ flying and as such am exposed more to this than the average Joe but I've encountered it on all categories of aircraft including the incident I mentioned above which occurred on a 734.
 
tonystan
Posts: 1279
Joined: Sat Jan 07, 2006 7:39 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 10:11 pm

Quoting brilondon (Reply 10):
You must ask though because the FA's need to know where you are sitting if a crash were to occur.

Total rubbish. Not true at all. Sometimes it's for weight and trim purposes but on something like an A330 that wouldn't be an issue.
My views are my own and do not reflect any other person or organisation.
 
bristolflyer
Posts: 2103
Joined: Fri May 14, 2004 1:35 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 10:26 pm

This is exactly the same situation as happened to a passenger on a Virgin Atlantic transatlantic flight a few years ago. The person asked to be moved but the FA would not allow it as the only other seats were in Business. The passenger was injured (DVT IIRC) as a result of the larger person squashing her, she sued Virgin and won a lot of money. The overriding sentiment at the time was 'it would have been a whole lot cheaper to let the passenger sit in Business when he asked'.

Edited to add this link:

http://www.dailymail.co.uk/health/ar.../13-000-crushed-air-passenger.html

Yes, you should lodge a complaint.

[Edited 2013-04-27 15:28:45]
Fortune favours the brave
 
N62NA
Posts: 4011
Joined: Sun Aug 10, 2003 1:05 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 10:52 pm

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

Nope, that's not the point.

Quoting Flaps (Reply 13):
if you cant fit entirely within the confines of your seat that you have to buy two.
That is the point. Agree 100%.
 
StuckInCA
Topic Author
Posts: 1618
Joined: Wed Oct 19, 2005 12:55 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 10:58 pm

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

I did get to my destination. That's why I didn't make a scene and instead asked for people's opinions on anet.

I paid for economy comfort for 4 out of 5 legs of this journey - all except this one. Since my company won't pay for that, I decided I'd best suck it up for this leg.

The reason I didn't approach the FA first is that I didn't want to embarass the girl. I just wanted to move.
 
michman
Posts: 615
Joined: Sat Dec 23, 2006 9:51 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:01 pm

Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

Had the boarding door been closed yet? FA's generally don't like it when you move before boarding has finished.
 
skipness1E
Posts: 3396
Joined: Sun Aug 19, 2007 9:18 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:05 pm

Boarding a transatlantic flight from ATL-LGW, I asked the FA if I could nab a spare two by the window for myself, she said no probs if there were any left after everyone was on board. Sadly there wasn't but she had no issues with me moving to a different seat in the same cabin. Sounds odd to me.
 
User avatar
Aesma
Posts: 7699
Joined: Sat Nov 14, 2009 6:14 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:17 pm

I have changed seats for all of my last four flights, either to get a better window (once I was next to the engine on an avro 100, there is no window there ! I had booked a window seat...) or a seat with no-one next to it because there were empty seats. I always ask a F/A and do this as soon as boarding is finished, so before take-off, I didn't think it could be a problem, at least on AF it was no trouble.

I have sympathy with large people, in my family we are several to be large, but not that large that the armrest can't be lowered, at that point it's unacceptable and you have to buy another seat.
New Technology is the name we give to stuff that doesn't work yet. Douglas Adams
 
ASFlyer
Posts: 1262
Joined: Sat May 28, 2005 1:25 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:21 pm

Quoting StuckInCA (Thread starter):
I'm sympathetic to how small seats have become on airplanes these days and that not all people are going to be slim no matter their habits.

It's not the seats that are getting smaller. The seat pitch maybe, but that's not the seat itself. People are getting fatter. American people in particular. This isn't a slam on American people, it's a well documented fact that over a third of all adults in the U.S. are obese and that rate is increasing. Should airlines increase the size of the seat to accommodate our ever expanding waistlines? If so, would people be willing to pay the higher fares required to accommodate fewer seats on an airplane? The answer to that last question is no, so the answer to the previous question would also be no. Unfortunately, we are our own worst enemies and everyone wants to blame the airline for the seats "getting smaller", which just isn't happening.
 
flymia
Posts: 6810
Joined: Thu Jun 14, 2001 6:33 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:23 pm

Quoting michman (Reply 18):

Exactly. They don't like people moving around until the door is closed. Once that happens I have always been free to move to empty seats. On a CRJ or something smaller there might be weight and balance issues but never on a widebody like an A330 or even a 738. If you moved after the door was closed I would log a complaint on the FA personally. If you moved after the door was closed and even told her about the situation she was being ridiculous.
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
 
diverdave
Posts: 453
Joined: Sun Mar 07, 2010 1:00 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:35 pm

Quoting awacsooner (Reply 2):
I would...in fact, I am sick and tired of all the people picking on WN and other airlines for having the stones to make folks pay for an extra seat if they can't fit in just one.

Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom...-service/extra-seat/index-pol.html

David
 
N62NA
Posts: 4011
Joined: Sun Aug 10, 2003 1:05 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:40 pm

Quoting diverdave (Reply 23):

Actually, WN now refunds the costs for the extra seat after travel is complete.

Wow. I guess WN is willing to forego the revenue of the additional seat, since they could have sold that seat to a "not-so-large" passenger.
 
FlyDeltaJets
Posts: 1631
Joined: Thu Feb 02, 2006 4:24 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:42 pm

Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

So long as the door is closed or close to being closed I can'y understand why the F/A would not allow for the seat change. Many time flight attendants would suggest that there are open seats when passengers in a row look extreamly uncomfortable. I would write a letter explaining your situation to DL using the link below and see what they say. At worst you will get a form letter apologizing for the situation, but hey you you never know what else could come from it.

http://www.delta.com/contactus/pages/comment_complaint/index.jsp
The only valid opinions are those based in facts
 
Type-Rated
Posts: 3901
Joined: Sun Sep 19, 1999 5:18 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sat Apr 27, 2013 11:55 pm

Quoting FlyDeltaJets (Reply 25):
So long as the door is closed or close to being closed I can'y understand why the F/A would not allow for the seat change.

I've seen that before where a passenger from a full row moves to a less full row after take off and the F/A marches right up to them and tells them to return to their original seat. Period. No room for discussion. Even though the F/A didn't say it, she acted like because the person moved they "were in violation of FAA security laws". She had that look and attitude about her. All they did was move three rows back. That happened about 5 or 6 years ago.

A few years ago (less than 5) a passenger sued Delta because of a person of size sat next to them and spilled into his seat.
He estimated that this person took up to 40% of the space on the seat he paid for. So he sued Delta for a refund of 40% of his airfare. I thought that was reasonable. I believe Delta settled this without having to go to court.
Fly North Central Airlines..The route of the Northliners!
 
User avatar
aloha73g
Posts: 1849
Joined: Mon Jul 07, 2003 6:30 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:14 am

The one time I felt I had a legitimate complaint about a flight with Delta, I did send in a brief, concise, non-emotional complaint via their website and within 48 hours they emailed me a coupon for $250 off a future flight.

I think that at the least Delta would like to know about the F/A's response, which was inappropriate, and can be addressed directly to the crew in question. Even without her name, they probably can figure out who it was based on where your seat was located and which F/As were working the various positions.

-Aloha!
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
 
Jerseyguy
Posts: 2027
Joined: Sun Oct 30, 2005 12:05 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:11 am

I am a COS (Customer of Size), not as big as this young women but at 6'1 310lbs, its my responsibility to think about my fellow passengers. Seats these days are even tight for the average size person so I try not to make them any smaller. I usually fly F9 or WN and I'm very happy with their policy, it actually goes beyond fair in that they will refund your second seat if the flight isn't oversold. To me this promotes self-enforcement of the policy and makes it more likely that no pax has their seat encroached upon. According to WN a refund is issued 98-99% of the time, for me I've been lucky enough to have that be 100%. Personally I think all airlines should adopt this policy but it is their choice.
Webmaster of an unoffical TTN page see profile for details
 
tonymctigue
Posts: 997
Joined: Sat Feb 18, 2006 4:01 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:22 am

Quoting HNL (Reply 4):
Did you move yourself into an Economy Comfort seat?
Quoting StuckInCA (Reply 8):
I did not move myself to economy comfort. Simply across the aisle.

Even if you did move to an Economy Comfort seat, I fail to see why that would mave mattered. DL can hardly sell an Economy Comfort seat after the flight departed and when someone is in the situation that you were in then I see no reason why you could not have been moved. DL would not have lost any revenue they hadn't already lost by letting you sit in an empty seat even if it were a Business or First Class seat.
Airports: SNN GWY NOC DUB ORK BOS EWR JFK ORD MCI BOI SEA LHR STN CDG LYS FAO GVA HKG MEL ADL HBA
 
txjim
Posts: 179
Joined: Fri May 16, 2008 1:44 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:27 am

Quoting kgaiflyer (Reply 5):
But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.


When EVA first started west coast USA/TPE flights in the 90s, I would typically thumb my nose at my company's coach travel policy and slip the low-cost upgrade to Economy Plus into my expense report (cheap company but on the plus side, I spent a lot of time in the HNL office).

By coincidence, I was on a flight with a senior person who was a lady of extreme size with guaranteed spillage. While waiting for checkin in LAX, I suggested to her that she upgrade as well as it was only something like $50 at the time. Her response? "I don't need it, as soon as we take off I pop a sleeping pill and am out for most of the flight." Considering she had an isle seat and Y class was full, I could not help but feel sorry for the poor person next to her who would not only be unable to leave their seat but be subjected to seat intrusion at the same time.

$50 and problem solved but she really had no concern for her fellow travelers.

I am by no means claiming this as typical behavour, simply recalling the reason I made every attempt to be sure we were on different flights in the future.
 
User avatar
Tugger
Posts: 6080
Joined: Tue Apr 18, 2006 8:38 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:45 am

Quoting diverdave (Reply 23):
Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom....html

As I understand it this has always been there policy provided the flight isn't sold out as jerseyguy indicated.

Quoting michman (Reply 18):
Had the boarding door been closed yet? FA's generally don't like it when you move before boarding has finished.

The reason for this is the FA's have no way of knowing until the door in closed (well just prior to it as the final passenger manifest is handed to them and then the door is closed) if there will be a last minute passenger ticketed in whatever seat you want to move to. You have to wait, then move, and I suggest only with the prior OK of one of the FA's (as I noted I always try to ask the one I think will most likely accept such a request, I have seen many that I just would hesitate to ask almost anything of).

Tugg
I don’t know that I am unafraid to be myself, but it is hard to be somebody else. -W. Shatner
 
Beardown91737
Posts: 805
Joined: Wed Jun 15, 2011 10:56 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 2:21 am

Quoting Eagleboy (Reply 12):
in an emergency landing crew need to know the number of pax, not their location. That is the info the emergency services will require of them.

true, and on WN, they have no way of knowing who is in what seat

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

That would be either F or business, since Economy Plus has the same width seats. Upgrading to F because someone spills into the OP's seat isn't reasonable.

Yesterday I was seated next to a passenger who was capable of keeping in his own seat, but didn't have the decency to make the effort. That takes a bump or jab every so often while trying to keep from thinking about throwing an elbow to the chin.
135 hrs PIC (mostly PA-28) - not current. Landings at MDW, PIA, JAN.
 
ATCtower
Posts: 471
Joined: Mon Dec 10, 2007 1:46 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 2:29 am

Next time, perhaps 'force' the arm rest down as it is part of your paid for ticket. Next, force your tray table down as it was part of your paid for ticket.

If the FA wants to get snippy when neither can happen, thats on THEM not you.

At this point, you will write to DL who will tell you to go fornicate yourself and apologize for the 'inconvenience' and request you fly them next time you travel.

Yes, if you paid for 100% and got 60% I would say you are entitled to a refund but it WILL NOT happen.
By reading the above post you waive all rights to be offended. If you do not like what you read, forget it.
 
gizmonc
Posts: 243
Joined: Sun Mar 27, 2011 3:51 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 3:55 am

Quoting diverdave (Reply 23):
Actually, WN now refunds the costs for the extra seat after travel is complete.

http://www.southwest.com/html/custom...-service/extra-seat/index-pol.html

David

On WN you are not longer required to purchase an extra seat, however if you want to make sure you have the extra room you need to purchase an extra seat. If you go to the Customer Service Agent at the depariting gate you can request the seat next to you blocked. You will get a extra boarding card which reads " RESERVED SEAT" you show that to the FA and put it in the seat next to you. When the CSA adds this to your reservation the inventory on the flight you are on reduces by ONE.
 
silentbob
Posts: 1540
Joined: Tue Aug 15, 2006 1:26 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 4:39 am

Quoting flymia (Reply 22):
They don't like people moving around until the door is closed.

Once the door is closed FAA regs require you to be in a seat with your seatbelt fastened. Getting up and moving at that point could result in a violation (and financial penalty) for the passenger and the flight attendant that allows it. Best solution, ask before the door closes and explain the situation. The vast majority will work with you if you handle it that way.
 
flymia
Posts: 6810
Joined: Thu Jun 14, 2001 6:33 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 5:55 am

Quoting silentbob (Reply 35):
Once the door is closed FAA regs require you to be in a seat with your seatbelt fastened. Getting up and moving at that point could result in a violation (and financial penalty) for the passenger and the flight attendant that allows it. Best solution, ask before the door closes and explain the situation. The vast majority will work with you if you handle it that way.


Then do it after the sign comes off after takeoff, it just has to be after boarding is done. Many empty flights I have been on the FAs have made announcements telling people the door is closed or boarding is complete and have allowed pax to move to another seat. I think they know when the plane will start moving.
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
 
silentbob
Posts: 1540
Joined: Tue Aug 15, 2006 1:26 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 6:13 am

Quoting flymia (Reply 36):
I think they know when the plane will start moving.

We have actually had a number of injuries to flight attendants who were standing during the initiation of push back. Knowing is only half the battle, to paraphrase a cartoon from my youth.

Quoting flymia (Reply 36):
Then do it after the sign comes off after takeoff, it just has to be after boarding is done. Many empty flights I have been on the FAs have made announcements telling people the door is closed or boarding is complete and have allowed pax to move to another seat.

That's why I suggested speaking with someone before the door closes. You will often get an indication from that person, prior to an announcement being made.
 
asteriskceo
Posts: 436
Joined: Fri May 21, 2004 12:42 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 7:56 am

Quoting awacsooner (Reply 2):

WN no longer charges for an extra seat when it comes to a customer of size.
 
AWACSooner
Posts: 1791
Joined: Tue Jan 22, 2008 12:35 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 8:25 am

Quoting Asteriskceo (Reply 38):

Just curious, got a link? I seemed to have missed that announcement? If so, that's BS.
 
HELFAN
Posts: 54
Joined: Fri Aug 12, 2011 9:56 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 8:40 am

I'd like to take the opportunity and ask the opinion of a.netters at this point about a situation not so far from the original topic.
I was a few weeks ago on a 10 hour night flight in economy class with my wife. Naturally, after the dinner we wanted to relax and try to get some sleep and wanted to push the seat backs down. What happened was that the couple sitting behind us started kicking our seat backs and telling us that we are not allowed to do so because they will have no leg room left. I tried to explain that they could do the same and everybody is doing that. That's the way it's meant to go. The person in front of me did the same and I had no problems although I'm 186 cm (about 6'2) myself. The guy behind me wasn't any bigger. Still, they kept kicking us and threatened to sue us for possible injuries. At that point my wife wanted to let go since she always wants to avoid any confrontations no matter if she is right or wrong. So we ended up having a quite uncomfortable flight.

Anyway, do you think anyone has any right to tell another passenger not to recline the seat? Especially on a long haul flight? Would the cabin crew have the obligation to help me with such an argument? Or should I just suffer from the terror? Unfortunately the flight seemed to be full. At least I couldn't spot any free alternative seats. (OK, it was an A380 so there could have been)
 
User avatar
ERJ135
Posts: 672
Joined: Thu Nov 09, 2000 4:04 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 8:50 am

Many years ago I had a similar issue. I was traveling from Detroit to CMH on a Northwest DC9, my last leg on the long trip from Sydney. I had boarded early and sat by the window about half way down and just ahead of the wing, I had settled in and noticed a very large man perspiring down the aisle. I could not believe he had the seat next to mine and I wondered who I pissed off to get this? Sir had no hope of sitting in the one seat and a DC9 seat at the time was pretty comfy, he casually lifted the armrest and oozed into the space. I had to twist to give him more room, and he needed a seat belt extention. I was distressed and signalled the cabin crew but was told to stay put until after take off and the seat-belt sign was turned off. The takeoff was bumpy and so was the flight and the seat belt sign never went off. I attempted to recline my seat and climb over the back to escape but I was seen and "ordered" to remain in my seat. This flight is only about 25 minutes long however after we landed I reeked of another mans BO, and my back was sore for the next three days. I was the last off the flight and as I left the aircraft the cabin crew said that it was pretty rough on me and I complained that I stank like him. I rang the airline that evening and complained and asked if it would be possible for me to travel on another carrier on my return. After a brief hesitaion I was given business seating on TWA via St louis to LAX.
I have never flown Northwest again, and now ofcourse never will.
I remember when the DC-3 was new!
 
cobra27
Posts: 939
Joined: Wed May 23, 2001 6:57 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 11:06 am

Quoting StuckInCA (Thread starter):
It was at about a 35 - 45 degree angle so some of her leg could "smoosh" under me and into my seat

How very romantic. Samoa air would make a great profit from this     
 
bristolflyer
Posts: 2103
Joined: Fri May 14, 2004 1:35 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:00 pm

Quoting HELFAN (Reply 40):
the couple sitting behind us started kicking our seat backs and telling us that we are not allowed to

I had this exact same situation on BA PHX - LHR, the guy pushed my seat forwards when I was trying to recline it. I was really annoyed. I waited until he was a asleep and then put it back. I think it's totally out of order. It makes little difference to the person behind (in terms of legroom). I feel that if that person has put their seat back then they can't complain about you putting yours back. It's slightly different for the people sitting in the back row (where the seats don't usually recline much) but it's their tough luck for picking that row.
When it comes to meals, however, I think it's perfectly reasonable to ask the person in front to put their seat up whilst food is being served. I have often done it and never had a problem.
Fortune favours the brave
 
qf002
Posts: 3092
Joined: Tue Jul 05, 2011 11:14 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:12 pm

The only time I've seen a situation where somebody has caused issues was on an EK flight early last year. I was one of the last on the plane and noticed a rather large lady (2 seats large, not slight spillage large) was sitting a few rows from the front at the aisle as I boarded, seemingly across two seats on what seemed to be a very full flight. I initially thought that she had been considerate and sorted the issue out before boarding (either by buying a second seat or by calling EK), until I got closer and noticed this poor little Asian woman who was being absolutely crushed in the next seat.

Fortunately the flight wasn't as busy as I thought and the crew were able to discreetly move the lady before we pushed back, but I was left wondering what would have happened if the plane had been full. Aside from the comfort issues, this woman would have been a serious obstacle in an emergency (she had trouble getting down the already very narrow EK 777 aisles). At what point is someone too big to fly? Are there any actual guidelines out there/airline policies?

Quoting awacsooner (Reply 39):
Just curious, got a link? I seemed to have missed that announcement? If so, that's BS.

Try reading the thread (or specifically, reply 23). They'll only charge you when the flight is full (which is fair enough since they're then losing revenue).

Quoting HELFAN (Reply 40):
Anyway, do you think anyone has any right to tell another passenger not to recline the seat

Absolutely not. I would have involved the FA in this situation, because it's a completely unreasonable request, especially considering they probably had their own seats reclined! The only time it's reasonable to expect the seat in front to be upright is during meal service, at all other times its fair game.
 
sankaps
Posts: 1692
Joined: Fri Jan 04, 2008 6:51 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:19 pm

I have never been prevented from moving seats on any Delta flight once the door is closed. In fact on my last DL long-haul economy flight (JFK-LHR) this February, the very nice FAs actually came around and suggested to pax that they could spread out to be more comfortable, as it was a very light flight.

However on NWA on an A330 AMS-MSP some years ago, I was rudely and sternly warned by a tyrannical FA that I should return to my original seat, or they would report me for being a suspicious pax! I had moved a couple of rows to have more room, a couple of rows further back in fact. Perhaps you came across this wonderful person on your flight too!  
 
AzoresLover
Posts: 756
Joined: Sun Jun 27, 2004 4:43 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:20 pm

Quoting flymia (Reply 22):
On a CRJ or something smaller there might be weight and balance issues but never on a widebody like an A330 or even a 738.

There are those issues on wide-bodies, at least sometimes. I was on a NW 744 from Nagoya to Manila, and after pushback it was determined that changes had to be made for balance. We pulled back into the gate, several PAX were moved from the rear to the front of the plane, then we pushed back again and departed.

While I've only been on the 747 15-20 times in my life, that is the only time I have ever seen such adjustments on one.
Those who want to do something will find a way; those who don't will find an excuse.
 
airbazar
Posts: 6941
Joined: Wed Sep 10, 2003 11:12 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 12:29 pm

Quoting brilondon (Reply 10):
Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

That is a pretty stupid thing to say. He didn't get what he paid for in the first place. IMO the FA should have moved him to ANY avaliable seat, even if it was in a class above because the airline screwed up by allowing the obviously too-large-to-fit person into one seat only. It's no different than overbooking a flight in my opinion.
 
777ER
Crew
Posts: 9863
Joined: Fri Dec 19, 2003 5:04 pm

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:13 pm

Quoting StuckInCA (Thread starter):
it was impossble not to haver her pressing (with sweat) against me.
Quoting kgaiflyer (Reply 5):
But when I've been seated next to extra-wide passengers, they've always been well-bathed, jolly, good-natured, and great conversationalists.

On a UA flight from DEN-SFO in 2010 I was beside a fairly large lady (she was window and I was middle) in Y+ who was sweating and breathing heavily due to her size. We had an amazing conversation basically the whole flight (fastest EVER UA flight I've had as the time went quickly) and at the end of the flight we said good bye to each other and wished each other luck as we both had a mad dash to our next gate as the UA flight was 2 hours late. I was connecting to NZ and she was connecting to UAX

Quoting brilondon (Reply 10):
Quoting StuckInCA (Thread starter):
Should I not be reimbursed some of my money? I've really never had it quite this bad before.


Well you could make sure and PAY for a better seat next time but you did get to your destination, didn't you?

How is this HIS fault brilondon? StuckInCA paid for a seat which he didn't get to fully use so YES the airline should be giving his some form of compensation like maybe 20% of his flight/s
Head Forum Moderator
moderators@airliners.net for all Moderator contact
 
RussianJet
Posts: 5983
Joined: Sat Jul 21, 2007 4:15 am

RE: Obese Seat Neighbor - How Is This Reasonable?

Sun Apr 28, 2013 1:17 pm

If you are too fat to sit in a standard seat then there should be two choices:

1) Pay for two seats.
2) Go on a diet until you can fit.

That's it. This whole "well you got from A to B didn't you?" crap is just nonsense. People do not pay for a seat to be squashed into submission by an oversized person for the whole flight, and the FA's actions are just ridiculous here. If it was an equivalent seat that was free then it makes absolutely no difference to anyone whether the OP moves to it.

A complaint is totally justified and I hope you make it.
✈ Every strike of the hammer is a blow against the enemy. ✈