stratacruiser
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UA's Curious Y Drinks Policy

Tue Apr 30, 2013 7:20 pm

Almost eighteen months after merging operations, United still hasn't rationalized the CO and UA policies on charging for alcohol in international Y class. On SFO-HKG and ICN-SFO flights (sUA) last week the booze was free in Y, but flying EWR-LHR (sCO) a few weeks earlier passengers had to pay for any alcohol. The dicotomy is particularly noticeable if one makes an RT on each subsidiary - connecting EWR one way and IAD the other for instance. Hope when they finally standardize, its to the UA practice, rather than CO's. Cheers!

Dave
 
United1
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RE: UA's Curious Y Drinks Policy

Tue Apr 30, 2013 8:00 pm

Quoting stratacruiser (Thread starter):
Almost eighteen months after merging operations, United still hasn't rationalized the CO and UA policies on charging for alcohol in international Y class. On SFO-HKG and ICN-SFO flights (sUA) last week the booze was free in Y, but flying EWR-LHR (sCO) a few weeks earlier passengers had to pay for any alcohol. The dicotomy is particularly noticeable if one makes an RT on each subsidiary - connecting EWR one way and IAD the other for instance. Hope when they finally standardize, its to the UA practice, rather than CO's. Cheers!

They have standardized actually....transpacific and intra-Asia/Micronesia flights offer free beer/wine flights to and from Japan have free Sake as well.....all other regions you have to pay for alcohol in Y.
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usflyguy
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RE: UA's Curious Y Drinks Policy

Tue Apr 30, 2013 10:25 pm

Quoting United1 (Reply 1):

  

And it's clearly stated in the inflight magazine.
My post is my ideas and my opinions only, I do not represent the ideas or opinions of anyone else or company.
 
DTWLAX
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:45 am

Why the discrimination? Why do transatlantic passengers have to pay for drinks?
Does not make sense.
 
United1
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:00 am

Quoting dtwlax (Reply 3):
Why do transatlantic passengers have to pay for drinks?

That's the way that UA chooses for it to be... 

pmCO charged for alcohol on all international flights, pmUA had free alcohol on transpacific and intra-asia flights. The current policy is something of a hybrid of both policies....ie you have to pay for hard liquor on transpacific flights now but beer/wine/sake is free.
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LAXintl
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:28 am

Quoting dtwlax (Reply 3):

Why the discrimination? Why do transatlantic passengers have to pay for drinks?
Does not make sense.

Sure it does - different competitive dynamics in different markets.

Same reason why excess baggage fees are different between routes, or fare and their rules can be extremely different market to market.
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FriendlySkies
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:31 am

Quoting usflyguy (Reply 2):

I flew LAX-SYD two weeks ago, and drinks in Y were certainly NOT free, and the mag made no mention of regional differentiation of the policy.
 
FlyASAGuy2005
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:48 am

Quoting LAXintl (Reply 5):

True but now they are behind their peers on this policy. Even US will be offering free beer and wine soon on all intercontinental long haul flights.
What gets measured gets done.
 
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IrishAyes
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:50 am

Quoting LAXintl (Reply 5):
Sure it does - different competitive dynamics in different markets.

Not really sure how you can substantiate this when noting Delta and American have been providing free beer and wine in Y on ALL transcontinental flights to Asia, Europe and deep South America for several years now. US Airways also just announced last week that wine will be free on all Europe, South America and Israel flights starting Wednesday (May 1).

Honestly, beer and wine costs the airline pennies. The boxed wine is usually so bad anyways nobody wants to consume it in excessive quantities, at least per my recent observations. Charging for liquor, however definitely does make sense.

Quoting FriendlySkies (Reply 6):
I flew LAX-SYD two weeks ago, and drinks in Y were certainly NOT free, and the mag made no mention of regional differentiation of the policy.

I also agree with the OP that the CO/UA policy is probably NOT as transparent as one might think. AKA, I wouldn't be surprised if a passenger is charged flying IAH-NRT or EWR-HKG/PEK/PVG vs on a flight from any sUA hub to Asia. I do know that from first hand experience, UA charges for all alcohol in Y on the India flights (having flown EWRDEL last August). Then again, India flights are categorized as "transatlantic."
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usflyguy
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:33 am

Quoting FriendlySkies (Reply 6):
I flew LAX-SYD two weeks ago, and drinks in Y were certainly NOT free, and the mag made no mention of regional differentiation of the policy.

Obviously, you didn't read reply #2, to which I was referring. Beer and wine are free on trans-pacific flights.

Also, it was in Hemispheres magazine in Feb when I flew SFO-SYD and in March when I flew SYD-LAX and it was in there last night when I flew LAS-IAH.

Page 158. http://www.ink-live.com/emagazines/h...-2013/files/mobile/tablet.html#158
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FriendlySkies
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 4:11 am

Quoting usflyguy (Reply 9):

If it is indeed the policy, it is not being enforced correctly. An announcement was made after take off that alcoholic beverages were $7 in economy. Point is, it's not consistent.
 
ewr767
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 8:24 am

Um I don't know if you've heard. United is a business that's answers to shareholders. That business is to make money and be competitive in markets that we serve, PERIOD.
 
FlyASAGuy2005
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 8:54 am

Quoting ewr767 (Reply 11):

By your own words then, they are not competitive in this aspect. Just comes off as being a little cheap.
What gets measured gets done.
 
TomFoolery
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 8:54 am

Lets remember, UA is the carrier who planned to roll out a policy of charging for meals on Trans Atlantic flights a few years back. Due to negative response, this idea was scrapped.

It is no shock that alcohol comes for a fee.

As for the trans pac, it is not the first time that I heard about variation in sales policies of beer and wine. Sometimes, it is a simple matter of reminding the F/A that on Trans Pac flights the rules are different.

Quoting ewr767 (Reply 11):
Um I don't know if you've heard. United is a business that's answers to shareholders. That business is to make money and be competitive in markets that we serve, PERIOD.

Yes, every time we buy a ticket, pay the fuel surcharge, pay for an aisle seat, pay for our bag to be gate checked because no more bin space, buy a set of headphones, whatever... We are painfully aware that air carriers are not charities.

When they list amenities which one is offered along with the transport however, it is reasonable for one to expect these amenities as stated, be it a movie, a reclining seat, a beer, a pair of pink slippers, whatever.
If I went to a nice restaurant, ordered steak and lobster, and got a hamburger and shrimp, Would I have to suck it up because the restaurant is in the business to eliminate hunger, and generate revenue? Certainly not.

We have carriers who offer varying degrees of services/frills/goodies, and consumers are free to purchase what they feel meets their needs. If UA offers what you need for what you feel is an agreeable price...go for it. If Ryan Air offers the price but not your desired level of services/goodies/frills, you are responsible for your own disappointment.

To this end, I too find the UA policy curiously complex, but it seems the same with baggage policies too.

Tom
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Freshside3
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 9:32 am

Incidentally, the onboard entertainment charges on domestic are different, as well. On the former pm/UA equipment, there is just the basic entertainment system, which is free. On former pm/CO equipment, there is DirectTV where there are over 100 channels, there is a charge. That policy makes sense.

As for international trips, it makes no sense for the difference on the pricing for alcohol. SFO-NRT and SFO-LHR are similar distances. Japanese and Brits drink roughly the same amount, in a general sense. So why the discrimination??
 
AusA380
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 9:41 am

Quoting FreshSide3 (Reply 14):
As for international trips, it makes no sense for the difference on the pricing for alcohol. SFO-NRT and SFO-LHR are similar distances. Japanese and Brits drink roughly the same amount, in a general sense. So why the discrimination??

I think you will find it is the competitive forces - The AustralAsian airlines tend not to charge for drinks, so the US competitors have to respond. There may not be such competitive forces on the transAtlantic routes.
 
raffik
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 9:50 am

Quoting AusA380 (Reply 15):
I think you will find it is the competitive forces - The AustralAsian airlines tend not to charge for drinks, so the US competitors have to respond. There may not be such competitive forces on the transAtlantic routes.

I don't know of any other mainline carrier that charges for alcoholic drinks on trans atlantic services.
How can British Airways and Virgin Atlantic, Air France, Alitalia, Lufthansa, Swiss, LOT etc etc etc offer a complimentary alcoholic beverage service and United can't? And UA is not a low fare airline either.

In 2009 my father and I traveled to San Francisco with UA in Economy Gold- we'd paid extra thinking it would be similar to BA's premium economy or Virgin's but when we asked for wine with our dinner she then said "that will be $10 please".
At first we thought she was joking but quickly we realised that she wasn't.. On the flight back we changed planes in Frankfurt and on the 1 hour 30 minute hop Lufthansa couldn't offer enough to make your flight more comfortable- beer, wine, spirits, you name it. Even on my 50 minute domestic flights to Scotland you get a full bar service with BA.
- Alec
 
AngMoh
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 9:55 am

Quoting FreshSide3 (Reply 14):
As for international trips, it makes no sense for the difference on the pricing for alcohol. SFO-NRT and SFO-LHR are similar distances. Japanese and Brits drink roughly the same amount, in a general sense. So why the discrimination??

I think it is UA being clueless about the business they are in. The have LCC levels of service at a premium price and high overheads. My last flight with UA was about 2 years ago from BOS to SFO and I was shocked about the state of the 757 and level of service for a 6 hour trip while my company paid USD$700 for the one way fare - seated at the second last row while being star gold and probably paying the highest fare of all passengers on board. I really can not remember a flight this bad ever.
I think trans pacific they put alcohol back in because having the guts to charge for that on a 12 hour flight while being a "full service airline" is just unimaginable in Asia and I am pretty sure they would have lost corporate contracts for that reason (high level asia staff fly often in Y, while similar level of staff in US, Europe and Asia would fly J).
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flyingalex
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 10:33 am

Quoting FlyASAGuy2005 (Reply 7):
True but now they are behind their peers on this policy. Even US will be offering free beer and wine soon on all intercontinental long haul flights.

This will probably be what forces UA to roll back their own policy. After US's upgrade (May 1st is the day), the only airlines in the trans-Atlantic market which still charge for beer and wine will be cheap and dirty charters.

By the way, the F/As at US seem to already be applying the new policy, at least for your first drink. I flew trans-Atlantic with them last week, and both ways I was not charged.

Westbound, I asked for a beer with lunch, credit card in hand. The F/A handed it to me with the words "I'll come back for that next week."

Eastbound, I asked for a red wine and a cognac with dinner, again credit card in hand. "That's all right sir, enjoy your meal."

Nice! It probably helped that I was sitting right at the front of the cabin in seats usually reserved for frequent flyers (I hold Star Alliance Gold status, though not from US). I don't know what my chances of that would have been had I been seated in 47E.
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AA777223
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 12:14 pm

Quoting usflyguy (Reply 9):
Obviously, you didn't read reply #2, to which I was referring. Beer and wine are free on trans-pacific flights.

Is it, then, your contention that LAX-SYD would not be considered transpac? Perhaps, a geography lesson is in order.

Quoting FriendlySkies (Reply 6):
I flew LAX-SYD two weeks ago, and drinks in Y were certainly NOT free, and the mag made no mention of regional differentiation of the policy.
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jreuschl
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 12:15 pm

Are there other foreign carriers with US service that charge for alcohol? I know AB does not.
 
Eirules
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 12:29 pm

Yeah I'm afraid EI charge for alcohol in Y transatlantic. Personally I think for the extra euro it may cost them they should include it!
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757ops
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:11 pm

As a premier platinum member of mileage Plus I think that such frequent travellers should be able to get free alcohol in Y upon showing your frequent flyer card. I am based in London and fly 80000+ miles a year on UA metal and really despise paying for a beer or spirit on a 9hr flight to the US!
 
gizmonc
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:26 pm

Quoting raffik (Reply 16):
I don't know of any other mainline carrier that charges for alcoholic drinks on trans atlantic services.
How can British Airways and Virgin Atlantic, Air France, Alitalia, Lufthansa, Swiss, LOT etc etc etc offer a complimentary alcoholic beverage service and United can't? And UA is not a low fare airline either.

Quote from www.delta.com :

Alcoholic Beverages
A selection of complimentary beers, wines, spirits and cocktails are offered in the First Class cabin. And for our Delta Shuttle travelers, complimentary beer and wine is offered throughout the cabin and complimentary cocktails are offered in First Class on all Delta Shuttle flights.

I flew ATL DUB in Jan and there was a charge for alcohol in COACH.
 
ORDJOE
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:34 pm

Quoting United1 (Reply 4):
ie you have to pay for hard liquor on transpacific flights now but beer/wine/sake is free.

As of Nov 2011 liquor was free (they even had some good stuff like Gran Marnier, Jim Beam black and a few others) but alas no more.

Quoting jreuschl (Reply 20):

Are there other foreign carriers with US service that charge for alcohol? I know AB does not.

This is only a guess but those european airlines that are pretty much leisure oriented (Condor, Thomson? and the like) would charge.

I am almost certain Icelandair you have to pay for booze in Y.
 
BestWestern
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:35 pm

Quoting EIRules (Reply 21):

Yeah I'm afraid EI charge for alcohol in Y transatlantic. Personally I think for the extra euro it may cost them they should include it!

I've no problem paying for spirits on Long Haul flights. That way, I pay for the quality I want, rather than be given undrinkable red colored product of Uzbekistan cuvee speciale.
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raffik
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:41 pm

Quoting gizmonc (Reply 23):
Alcoholic Beverages
A selection of complimentary beers, wines, spirits and cocktails are offered in the First Class cabin. And for our Delta Shuttle travelers, complimentary beer and wine is offered throughout the cabin and complimentary cocktails are offered in First Class on all Delta Shuttle flights.

I flew ATL DUB in Jan and there was a charge for alcohol in COACH.

I read that DL's policy is to offer complimentary alcoholic beverages in Y on all flights exceeding 6 hours in duration?
- Alec
 
coachclass
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:49 pm

[

Quoting jreuschl (Reply 20):
Are there other foreign carriers with US service that charge for alcohol? I know AB does not.

SAS Scandinavian. From what I've read on their website and heard from others, you get a free drink with a meal, but afterwards, ALL drinks, alcoholic or even soft drinks, are charged! My guess is that Icelandair also charges for alcohol, but they're a LCC essentially.
 
Bobloblaw
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 1:53 pm

Quoting ewr767 (Reply 11):
Um I don't know if you've heard. United is a business that's answers to shareholders. That business is to make money and be competitive in markets that we serve, PERIOD.

That isnt an answer as to why there is inconsistent policy why they are charging in some places but not others.
 
ewr767
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:10 pm

It's called what the market dictates. Get over it ford motor doesn't charge the same price for a sun roof as Buick. It the market dictates that people will pay for it. Then so be it. Intra Asia if the market does not due to whatever reason. Then so be it. Why is it our industry is the only industry not allowed to adapt and change with the times. Since when have you gotten a free drink on amtrack. Pay for what you want just like any other industry. And since people are now coming on board and putting thief bare feet on the first class screens and don't think twice about. Recognize this industry has changed and will never go back to what it was. Also their are many things the company is looking at to increase revenue. Seeing as how the market will not permit fares that actually cover the cost to transport you, the revenue has to come from somewhere. For instance charging for business first meals in coach is one of them I know the company is looking at.
 
nwa744tpa
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:12 pm

Recent new policy on DL. Free beer ,wine, spirits on ALL international flights in Economy Comfort, as well as JFK-LAX and JFK-SFO nonstops each way. International Economy, it is free beer and wine only. The employees at United are probably getting so many new revisions on policy that it might take some time to get everyone on the same page regarding everything.
 
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beachbum1970
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:18 pm

A little off topic, but I suppose this could still fall under "UA's Curious Y Drinks Policy." Just flew round trip DEN-BOS last week in Y and on both flights the flight attendants didn't give us the whole can of soda, just the cup. I was a little surprised, UA has always given you the whole can for as long as I can remember. I hope this is not the new UA policy going forward. Seems very cheap.
 
MaverickM11
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:21 pm

Quoting AngMoh (Reply 17):

I think it is UA being clueless about the business they are in.

   Congrats UA, US offers more service in Y now.
E pur si muove -Galileo
 
BoeingGuy
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:25 pm

Quoting AusA380 (Reply 15):
I think you will find it is the competitive forces - The AustralAsian airlines tend not to charge for drinks, so the US competitors have to respond. There may not be such competitive forces on the transAtlantic routes.

Interesting. NW had exactly the opposite policy: free drinks Trans-Atlantic (to match KL) and a charge to Japan.
 
SonomaFlyer
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:26 pm

Until UA starts feeling the heat either from frequent flyers or from the flying public, they will continue with these dysfunctional service differences between various destinations. Like many airlines, UA will push as far as they think the public will go in terms of higher fees and reduced services.

People have a choice which is why I'm transitioning away from UA. All of my international destinations have European or Asian competitors for UA out of SFO. The differences in service is larger than UA should allow but I'm not sure management cares.

[Edited 2013-05-01 07:27:00]
 
YULWinterSkies
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 2:32 pm

Quoting United1 (Reply 1):
They have standardized actually....transpacific and intra-Asia/Micronesia flights offer free beer/wine flights to and from Japan have free Sake as well.....all other regions you have to pay for alcohol in Y.

Yes, and it is not 'curious". Just cheap, or low frills.

Quoting beachbum1970 (Reply 31):
A little off topic, but I suppose this could still fall under "UA's Curious Y Drinks Policy." Just flew round trip DEN-BOS last week in Y and on both flights the flight attendants didn't give us the whole can of soda, just the cup.

Well, maybe that's 'cause they are a company from Chicago, and they call it pop there!   
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kevin752
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:07 pm

Quoting TomFoolery (Reply 13):
Lets remember, UA is the carrier who planned to roll out a policy of charging for meals on Trans Atlantic flights a few years back. Due to negative response, this idea was scrapped.

After flying to Europe for the first time in several years this past fall and was seated in Y back to USA . I would have gladly paid for food in Y class if I was getting a much better product than what was handed out. The meal was awful. I would pay 10-12.00 for a meal if I was going to get something that tasted and looked appealing.
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FlyASAGuy2005
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:10 pm

Quoting gizmonc (Reply 23):
Alcoholic Beverages
A selection of complimentary beers, wines, spirits and cocktails are offered in the First Class cabin. And for our Delta Shuttle travelers, complimentary beer and wine is offered throughout the cabin and complimentary cocktails are offered in First Class on all Delta Shuttle flights.

I flew ATL DUB in Jan and there was a charge for alcohol in COACH

That is the domestic policy. If you read further, you will see that beer and wine is free on all intercontinental flights over 5 hours (basically all of deep SA, TATL/TPAC, etc.). There is a charge for SPIRITS, i.e. hard liquor. ALL alcohol is free if you're seated in Economy Comfort on the above mentioned flights and JFK-LAX/SFO.

Delta has not charged for beer of wine on international flights in years.
What gets measured gets done.
 
AngMoh
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:12 pm

Maybe UA should learn from EK: give people a couple of drinks and they don't mind being 10 abreast on a 777 anymore.

Actually i am quite serious about this one: if I have to pull out my credit card in the middle of a 10 hour flight, nothing else matters anymore - I just have one opinion and and that is this flight is shit. And I think EK are masters of managing perception. They run a Ryanair like airline which everyone thinks is great.
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hohd
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:13 pm

UA is a cheap airline for service (worse than many LCCs), but not for price. They lost money the first quarter inspite of skimping on everything. That indicates where they stand. I think UA should start offering free beer/wine for economy passengers on all international flights as well, since they are the only major airline (foreign or domestic, except Iceland Air) to continue to charge for beer/wine in all international except transpacific. Even the transpacific is not consistent.
 
Norcal773
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:13 pm

Sometimes I wonder why I've stuck wit UA for so many years now, even though I've even been offered a free Elite Status to jump ship to OneWorld by AA!

Point is, UA's policy on alcohol is very inconsistent. Having flown them a lot international, I can tell you I gave up on trying to figure out which routes have free booze!
If you're going through hell, keep going
 
FlyASAGuy2005
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RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:20 pm

Quoting ewr767 (Reply 29):
It's called what the market dictates. Get over it ford motor doesn't charge the same price for a sun roof as Buick. It the market dictates that people will pay for it. Then so be it. Intra Asia if the market does not due to whatever reason. Then so be it. Why is it our industry is the only industry not allowed to adapt and change with the times. Since when have you gotten a free drink on amtrack. Pay for what you want just like any other industry. And since people are now coming on board and putting thief bare feet on the first class screens and don't think twice about. Recognize this industry has changed and will never go back to what it was. Also their are many things the company is looking at to increase revenue. Seeing as how the market will not permit fares that actually cover the cost to transport you, the revenue has to come from somewhere. For instance charging for business first meals in coach is one of them I know the company is looking at.



You're still missing the point. UA is actually going AGAINST the grain right now...

Not one of their peers charge for beer or wine in the back on these flights. But that is also besides the point too. They can have whichever policy they choose which I think is your point but the OP's original point was that UA does it one way one time and another another time. Giving him the perception that there were two policies for pmCO and pmUA.
What gets measured gets done.
 
BestWestern
Posts: 7079
Joined: Fri Sep 08, 2000 8:46 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:22 pm

Quoting kevin752 (Reply 36):
he meal was awful. I would pay 10-12.00 for a meal if I was going to get something that tasted and looked appealing.

Fully agree.

Some European airlines have done that (KL, AF, EI spring to mind) - an option to upgrade your meal to something edible.

http://www.flyertalk.com/forum/aer-l...-meals-trans-atlantic-flights.html

That is an EI $20 meal upgrade.

Fillet of beef, sautéed potatoes with onion, spinach, mushrooms, topped with tomato tartar, served with peppercorn sauce. Chocolate mousse dessert (westbound), cheesecake (eastbound).
You are 100 times more likely to catch a cold on a flight than an average person!
 
MaverickM11
Posts: 15326
Joined: Thu Apr 06, 2000 1:59 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:25 pm

Quoting BestWestern (Reply 42):
Quoting kevin752 (Reply 36):he meal was awful. I would pay 10-12.00 for a meal if I was going to get something that tasted and looked appealing.Fully agree.

Yeah but people say things like this ALL the time and then never put their money where their mouth is. If they did then you'd have incredible IFE, meals, and wifi on every flight, instead of take-rates that approach zero.
E pur si muove -Galileo
 
jayunited
Posts: 1275
Joined: Sat Jan 05, 2013 12:03 am

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:31 pm

How many United frequently fliers have voice their concerns directly to United about this issue? I ask the question because after the merger closed many pmUA fliers who were now on TransPac pmCO flights complained directly to UA about having to pay for beer and wine on pmCO flights. Now the policy is clear on TransPac flights and intra-Asia flights beer and wine is free in Y and United has gone to great length to make sure CO flight attendants now this policy. If a CO flight attendant is trying to charge you for beer or wine on a TransPac flight I would suggest telling them in a respectable manner that the beer and wine are now free.

Coming to this website and venting your anger at UA great but ultimately its meaningless because I am sure UA management is not reading a.netters although they probably should because most of the criticism United gets on this website is valid and accurate and if United took the critiques to heart United could become a great airline. However I sure UA is not reading this or any other social forum so for those of you who are still UA frequent fliers I would suggest voicing your concern directly to United. This approach has worked many times before, example when United decided to charge passengers in coach out of IAD for meals on TransAtlantic flights a few years ago, when United place a 737 on the HKG-SIN route, the differences in the drink policy on TransPac routes and on many other issues. While venting your frustration with UA on this website makes for some good reading if you want the policy to change, if you want free beer spirits and wine on all international flights then take the fight directly to UA. It is no question this merger has been screwed up from the beginning and a lot of the policies and product offerings are outdated and not competitive with what other airlines are doing, but the only way to get United management to hear what you have to say and then make the appropriate changes is to voice your concerns to the people who actually have the power to make those changes.

Quoting FreshSide3 (Reply 14):
Incidentally, the onboard entertainment charges on domestic are different, as well. On the former pm/UA equipment, there is just the basic entertainment system, which is free. On former pm/CO equipment, there is DirectTV where there are over 100 channels, there is a charge. That policy makes sense.

This policy does make sense because DirectTV cost money it doesn't matter whether you are in your house on onboard a plane at 35,000 feet you are not getting DirectTV for free. There is a cost that pmCO and now the combined UA has to pay to DirectTV for the use of the equipment onboard the aircraft, just like you have to pay for the use (rental) of the equipment and the satellite dish that is attached to your house and then there is the television programing that must be paid for as well just like you do on the ground DirectTV passes the cost along to the customer in this case its not a homeowner its United. So it doesn't matter whether you have satellite or cable TV in your home it is not free, so why then do you believe that it should be free just because you are on a airplane? I WOULD agree with your criticism of this UA policy if UA was charging people to watch the entertainment on pmUA narrow body aircraft because that entertainment does not cost pmUA anything and charging people to watch it would be completely wrong. But asking a customers to pay a small fee if they CHOOSE to watch live DirectTV on a pmCO aircraft is the right thing to do.
 
AngMoh
Posts: 750
Joined: Fri Nov 04, 2011 5:03 am

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:41 pm

Quoting MaverickM11 (Reply 43):
Yeah but people say things like this ALL the time and then never put their money where their mouth is. If they did then you'd have incredible IFE, meals, and wifi on every flight, instead of take-rates that approach zero.

I put my money where my mouth is and pay up to 30% more to get decent service (last case for holiday: SIN-AMS-SIN KL SGD$1100, SQ SGD$1450, I flew SQ and it was not me alone but 3 persons).
727 732 733 734 735 73G 738 739 739ER 742 743 744 752 762 772 773 77W A300 A310 A319 A320 A321 A332 A333 A343 A345 A346 A359 A388 DC-9 DC-10 MD11 MD81 MD82 MD87 F70 ERJ145 E175 E190 E195 ATR72 CRJ200 CRJ700 CRJ900 BAE146 RJ85
 
Cubsrule
Posts: 11516
Joined: Sat May 15, 2004 12:13 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:47 pm

Quoting MaverickM11 (Reply 43):
Yeah but people say things like this ALL the time and then never put their money where their mouth is. If they did then you'd have incredible IFE, meals, and wifi on every flight, instead of take-rates that approach zero.

If the take rate for better food really "approached zero," I'd imagine DineFresh and A la Carte meals would have been abolished.
I can't decide whether I miss the tulip or the bowling shoe more
 
BoeingGuy
Posts: 3947
Joined: Fri Dec 10, 2010 6:01 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:52 pm

Quoting beachbum1970 (Reply 31):
Just flew round trip DEN-BOS last week in Y and on both flights the flight attendants didn't give us the whole can of soda, just the cup.

All you have to do is ask for the whole can. All carriers have this policy now, I believe, for only the cup. AS just gives the cups on west coast flight. I just ask for the whole can and it's not a problem at all. They give it to me.
 
Rdh3e
Posts: 2827
Joined: Wed Mar 30, 2011 2:09 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:54 pm

Quoting IrishAyes (Reply 8):
The boxed wine is usually so bad anyways

UA doesn't serve boxed wine on any flights. I flew to COS last month on UAX from ORD and was served a decent FRENCH red. In a bottle.

French wine on UAX, who would've thought.
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: UA's Curious Y Drinks Policy

Wed May 01, 2013 3:59 pm

If you don't want to be charged for beer/wine TATL just fly DL. They seem to not care very much.
"KEEP CLIMBING" -- DELTA