Worst, no contest- AA, return portion of a family trip DFW-SNA-DFW; flight west was fine, but AA cancelled the SNA-DFW flight with no notice (well, they left a message on my phone at homein Dallas- they knew where I was in CA- they booked the whole trip!)- at the airport, the most surly and unhelpful crew of butt-munchers couldn't be troubled to take ANY action to help any of the displaced pax. THey were saying they'd get us there by three am, via ORD (where snowstorms were raging); try that with a 4-year-old, plus I had to be in court next morning (sorry judge, I was at Disney land. Right).
So, I ran down the hall and booked a flight on AW via Phoenix (AA said that there were no available itineraries on other airlines) for the three of us- $1300.00 on the plastic.
All in all, the most pathetic excuse for customer service ever in hte history of the known world (!).
Late night flight, Braniff, Miami to Quito via Panama City- December 1977. Don't know why it was so cool- it just was. The FA's treated everyone like royalty, good food, new places, DC-8's (ex-Panagra), just cool all the way around.
In modern times, Legend. Try 'em!
...three miles from BRONS, clear for the ILS one five approach...