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Qatara340
Posts: 1565
Joined: Mon May 29, 2006 2:07 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 11:18 am

Emirates! Congrats to EK, it also won best airline in the Middle East.

- best Economy seats -- Garuda Indonesia
- best LCC -- Air Asia
- best airline aliance -- OneWorld
- Best Cabin Staff -- Cathay Pacific
-- Best Europe Airline -- Turkish

Souce: Twitter: @phatsawat and a lot of other sources at the Paris Air Show
لا اله الا الله محمد رسول الله
 
User avatar
Aquila3
Posts: 501
Joined: Sun Nov 14, 2010 3:18 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 11:55 am

Quoting QatarA340 (Thread starter):
- Best Europe Airline -- Turkish

Small OT /
I wonder why TK is an European airline. While I respect a lot the minority in Turkey that would like that, the majority (through their elected representatives) seems in these days take huge steps in other directions . As territory, Turkey, I believe (correct me if I'm wrong) seats by the most part in Asia. BTW, their competition with EK would make the contest more fun.
/end OT.

Then congrats to TK, a really wonderful airline to fly with, form the aircrafts to the really nice people that fly with them.
chi vola vale chi vale vola chi non vola è un vile
 
777way
Posts: 6470
Joined: Mon Dec 05, 2005 1:38 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 12:09 pm

Turkey is Eurasian like Cyprus, Russia and some Caucasus states, therefore it is European too, for Russia Europe ends in the middle of Ekaterinburg, its marked by a line.
 
FlyPIJets
Posts: 832
Joined: Sat Oct 11, 2003 3:32 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 2:15 pm

Quoting QatarA340 (Thread starter):
Souce: Twitter: @phatsawat and a lot of other sources at the Paris Air Show

wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine
Rex Kramer: Get that finger out of your ear! You don't know where that finger's been!
 
User avatar
Miami
Posts: 5461
Joined: Sat Sep 15, 2012 8:37 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 2:35 pm

Quoting QatarA340 (Thread starter):


QR won best business class
Aviation is proof that given, the will, we have the capacity to achieve the impossible. - Eddie Rickenbacker
 
Birdwatching
Posts: 3575
Joined: Sat Sep 06, 2003 10:48 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:27 pm

Hey, seriously? SKYTRAX? This is a highly questionable source.

Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Soren   
All the things you probably hate about travelling are warm reminders that I'm home
 
FlyPIJets
Posts: 832
Joined: Sat Oct 11, 2003 3:32 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:33 pm

I'm very serious...

How is Skytrak helping me if I need to get from NRT to SYD? Am I really going to go through Dubai to get there? No

Not a single airline-served city pair is served by enough airlines to be able to fairly rate any airline as the world's best. Skytrak is useless, as is all of their ilk. Except for PR types, they love it.


Seriously though - next time you book a flight - let a.net know how valuable Skytrak was in your decision making.
Rex Kramer: Get that finger out of your ear! You don't know where that finger's been!
 
b2319
Posts: 152
Joined: Sun Jan 20, 2013 10:41 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:38 pm

Quoting Birdwatching (Reply 8):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Indeed. I believe the only 'one star' airline is Air Koryo. Now, honestly, how many of us here would not want to fly Air Koryo? Possibly the best fleet, though banned from most international routes (well, China) from the start of the year.....

Definitely the prettiest flight attendants.....  

Regards

B-2319
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:52 pm

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline.

Lets see.

IATA defines Turkey in "Europe"
ICAO defines Turkey in "Southern Europe"
TK is a member Association of European Airlines for some 50-years
Turkey is a member of dozens of European organizations including Council of Europe, European Free Trade Association, customs union with EU, Organization for Security and Cooperation in Europe, etc...
From the desert to the sea, to all of Southern California
 
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HELyes
Posts: 1238
Joined: Mon Oct 25, 2010 4:26 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:54 pm

Quoting Birdwatching (Reply 8):

Skytrax awards are bought by the airlines, this has been known for a long time

Yes I have heard this conspiracy theory but never seen any proof, that would be a major scandal in the business. All airlines bought their awards? Is there some kind of of secret auction?
 
infinit
Posts: 899
Joined: Thu Jul 31, 2008 1:12 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:57 pm

This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...
 
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mayor
Posts: 6188
Joined: Sun Mar 09, 2008 3:58 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 3:57 pm

Quoting stlgph (Reply 5):
presented by Skytrax at the 2013 World Airline Awards.

This pretty well explains the awards. Even if the U.S. legacies were up there, it wouldn't make much difference because SKYTRAX pretty well ignores them.
"A committee is a group of the unprepared, appointed by the unwilling, to do the unnecessary"----Fred Allen
 
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garpd
Posts: 2315
Joined: Thu Aug 11, 2005 9:29 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 4:08 pm

EK, king of the super squeezed Y cabin, bad food and poor customer service keys "Worlds best airline"?

PAh, shows you how much SKYTRAX get's it wrong.

BA may not be perfect, but I rate them above EK any day.
arpdesign.wordpress.com
 
b2319
Posts: 152
Joined: Sun Jan 20, 2013 10:41 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 4:14 pm

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline.

I wonder why Israel's football clubs play under UEFA regulations, yet are in no way European..... (Actually, I know the reason.....  )

If TK's headquarters are west of the Bosphorus in Istanbul, then, for me, the company can safely claim to be European.....

Regards

B-2319
 
User avatar
Qatara340
Posts: 1565
Joined: Mon May 29, 2006 2:07 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 4:18 pm

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

'What' is spelled what not wut. Get a dictionary.

What is this about? Airplanes.

And I got the news live as it happened; ie. there were no available sources other than twitter from people who witnessed the occasion.

Quoting Birdwatching (Reply 8):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

Skytrax is only a big failure only if you had a disspointed flight with the 'top' airline in that category. Its all relative to one's experience.
لا اله الا الله محمد رسول الله
 
b2319
Posts: 152
Joined: Sun Jan 20, 2013 10:41 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 4:28 pm

Quoting garpd (Reply 15):
BA may not be perfect, but I rate them above EK any day.

I respectfully disagree. My typical response, to the question, on long haul; "Can I have another beer?"

BA- "Why do you want another beer?"
EK- "Here you go, sir!"

Asides the A330s & A340s, Emirates' entertainment system pisses on BA's in Y. (And, yes, I have flown BA's 77W PVG-LHR-PVG)

Food.....well, there were some reasons I left the UK for good......  

Is EK the 'Best Airline in the World?'

Certainly not!

Regards

B-2319
 
BestWestern
Posts: 7049
Joined: Fri Sep 08, 2000 8:46 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 5:07 pm

Skytrax has it's issues, but it has worked wonders on getting Chinese carriers to focus on quality. And it is making a difference.

I know for certain that a certain three star Chinese carrier has bought Skytrax consultancy for a number of years, and has rightfully remained a three star carrier.

So, to be fair, it isn't just about buying results.
You are 100 times more likely to catch a cold on a flight than an average person!
 
n729pa
Posts: 623
Joined: Thu Jan 20, 2011 6:16 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 5:12 pm

Quoting infinit (Reply 10):
This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...

I vote for that too....better watch it though, if we get four votes this could get "The Best Thread of the Year Award 2013"


For those of you who don't know where to find Turkey.....


Turkey can be found in the fresh meat aisle, between the chicken and the duck!
 
sw733
Posts: 5306
Joined: Wed Feb 25, 2004 6:19 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 5:13 pm

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline
Quoting LAXintl (Reply 8):
Lets see.

IATA defines Turkey in "Europe"
ICAO defines Turkey in "Southern Europe"
TK is a member Association of European Airlines for some 50-years
Turkey is a member of dozens of European organizations including Council of Europe, European Free Trade Association, customs union with EU, Organization for Security and Cooperation in Europe, etc...
Quoting b2319 (Reply 13):
If TK's headquarters are west of the Bosphorus in Istanbul, then, for me, the company can safely claim to be European.....

I could be wrong, but I was under the assumption that TK Headquarters was at IST airport, meaning both HQ and largest operations (by far) are both in Europe.
 
drmlnr1
Posts: 93
Joined: Mon Jun 06, 2011 7:16 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 5:49 pm

Surprisd that no one is mentioning that OW the smallest alliance is the best!!! I thought that *a would get it, but I guess this proves that bigger isn't always better. Congrats OW!!
Flying is relaxing!
 
flyingthe757
Posts: 254
Joined: Sun Mar 31, 2013 3:44 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:00 pm

Quoting b2319 (Reply 15):

In all my flights on BA, I have never once heard that response when asking for another drink??
 
sw733
Posts: 5306
Joined: Wed Feb 25, 2004 6:19 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:05 pm

Quoting flyingthe757 (Reply 20):
In all my flights on BA, I have never once heard that response when asking for another drink??

Yeah same here. And I fly BA quite often (considering I don't live in the UK or even Europe).
 
MaverickM11
Posts: 15323
Joined: Thu Apr 06, 2000 1:59 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:16 pm

Quoting b2319 (Reply 15):
I respectfully disagree. My typical response, to the question, on long haul; "Can I have another beer?"

BA- "Why do you want another beer?"

I think everyone is rightly calling BS. I have never, in my life, on any carrier, in any class, heard anything like this.

Quoting Drmlnr1 (Reply 19):
Surprisd that no one is mentioning that OW the smallest alliance is the best!!! I thought that *a would get it, but I guess this proves that bigger isn't always better. Congrats OW!!

How is the quality of an alliance determined? I'd nominate oneworld as alliance most likely to collapse first in today's market: minimal cooperation between QF/CX/AA, EK blowing up the QF/BA partnership, and minimal connectivity to AB, who is in a state of flux to say the least.
E pur si muove -Galileo
 
flyingthe757
Posts: 254
Joined: Sun Mar 31, 2013 3:44 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:40 pm

Quoting MaverickM11 (Reply 22):

How is the quality of an alliance determined? I'd nominate oneworld as alliance most likely to collapse first in today's market: minimal cooperation between QF/CX/AA, EK blowing up the QF/BA partnership, and minimal connectivity to AB, who is in a state of flux to say the least.

----------------------------------

QF have agreements with AA

AA BA IB joint business,

BA/JL joint business

BA/CX coop

oneworld global support centres in major hubs saving money and helping assist customers with transfers

Co-location and joint handling at major stations

Airline integrations due shortly AA/US and LAN/TAM

New aircraft and cabins across all airlines

New members QR UL
 
MaverickM11
Posts: 15323
Joined: Thu Apr 06, 2000 1:59 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:43 pm

Quoting flyingthe757 (Reply 23):
QF have agreements with AA

AA BA IB joint business,

BA/JL joint business

BA/CX coop

oneworld global support centres in major hubs saving money and helping assist customers with transfers

Co-location and joint handling at major stations

Airline integrations due shortly AA/US and LAN/TAM

New aircraft and cabins across all airlines

New members QR UL

Skyteam and Star do that too  
E pur si muove -Galileo
 
hh65man
Posts: 183
Joined: Fri Mar 01, 2013 7:52 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:44 pm

Awesome thread, .......great entertainment.......   
 
LAXintl
Posts: 20183
Joined: Wed May 24, 2000 12:12 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 6:50 pm

Quoting sw733 (Reply 18):
I could be wrong, but I was under the assumption that TK Headquarters was at IST airport, meaning both HQ and largest operations (by far) are both in Europe.

  

And speaking of TK their awards this year are:

Best Airline in Europe for 3rd year running.
Best Airline in Southern Europe
Best Business Class Catering
From the desert to the sea, to all of Southern California
 
FlyPIJets
Posts: 832
Joined: Sat Oct 11, 2003 3:32 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 7:31 pm

Quoting HH65MAN (Reply 25):
Awesome thread, .......great entertainment.......   

no kidding, right!?!

Best Airline salt and pepper shakers in business class...

Best Airline hq'd in a county located on two or more continents...

Best Airline with money willing to pay us for the right to use our logo and say we said they were best airline in...

(with all of the above your airline could be recognized as "best")
Rex Kramer: Get that finger out of your ear! You don't know where that finger's been!
 
northstar80
Posts: 196
Joined: Wed Nov 18, 2009 1:29 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 7:32 pm

Quoting Aquila3 (Reply 1):
I wonder why TK is an European airline

Oh boy. With such an interesting thread, and so much to read and discuss about, this is probably the single most subject not to discuss here. And your following sentences - not here please.
 
flyingthe757
Posts: 254
Joined: Sun Mar 31, 2013 3:44 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 7:38 pm

Quoting MaverickM11 (Reply 24):
Skyteam and Star do that too  

So makes you think oneworld would collapse first over the other 2?
 
User avatar
zippyjet
Posts: 5089
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Skytrax: 2013 Awards

Tue Jun 18, 2013 9:15 pm

What happened to stalwarts such as Virgin Atlantic and Singapore? They used to run away with the top honors.
I'm Zippyjet & I approve of this message!
 
Motorhussy
Posts: 3246
Joined: Thu Mar 30, 2000 7:49 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 9:30 pm

If I had to fly a 10hr leg in Y on the airline of my choice, the answer for me would be SQ.

If I had to fly a 10hr leg in Y+ on the airline of my choice, the answer for me would be VA.

If I had to fly a 10hr leg in J on the airline of my choice, the answer for me would be SQ.

If I had to fly a 10hr leg in F on the airline of my choice, the answer for me would be SQ.

So overall, for me, the best airline in the world is Singapore Airlines.

Of course there are many, many, airlines I haven't flown and this is very subjective but NZ, CX, VA, QF are up there as well.
come visit the south pacific
 
jumpjets
Posts: 1122
Joined: Tue Apr 10, 2012 2:17 pm

Skytrax: 2013 Awards

Tue Jun 18, 2013 9:44 pm

Quoting b2319 (Reply 15):
BA- "Why do you want another beer?"

Maybe the FA thought you'd had enough already and were showing signs of being tired and emotional [= a bit drunk].

In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.
 
SCL767
Posts: 2812
Joined: Sun Feb 26, 2006 6:25 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 10:04 pm

Quoting QatarA340 (Thread starter):

Best South American Airline -- LAN Airlines  
 
b2319
Posts: 152
Joined: Sun Jan 20, 2013 10:41 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 11:48 pm

Quoting jumpjets (Reply 32):
Maybe the FA thought you'd had enough already and were showing signs of being tired and emotional [= a bit drunk].

In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.

You are welcome to speculate, in this case such speculation is widely inaccurate. My speculation is the time of the requests was possibly a weird one; 0300 versus departure time, cannot sleep....... Also, at this time, where I have flown BA long haul, crew invariably don't want to do so much, understandingly..... Now, that's a behaviour of crew from many but the very best of airlines.

Regards

B-2319
 
q120
Posts: 149
Joined: Sun Aug 31, 2008 5:06 am

Skytrax: 2013 Awards

Tue Jun 18, 2013 11:56 pm

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

this was great! made me laugh...
However beautiful the strategy, you should occasionally look at the results
 
q120
Posts: 149
Joined: Sun Aug 31, 2008 5:06 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 12:04 am

Quoting n729pa (Reply 17):
This gets my vote for most tragic thread of the year.

airliners.net users taking Skytrax seriously is like academics getting their information from wikipedia

Come on guys, please tell me you know better than this...

this is why I started to back away from this site.... because people "think" they know everything!
Occasionally I post if its worth it.. like now.

Skytrax is a bought award. As much as people want to believe it is not... Just like the Canada's top 50 managed companies award, bs.
However beautiful the strategy, you should occasionally look at the results
 
hz747300
Posts: 1911
Joined: Thu Mar 11, 2004 11:38 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 12:32 am

I would have thought Saudia would have bought the top spot  

What is the 'best' airline in America?
Keep on truckin'...
 
brilondon
Posts: 3018
Joined: Sun Aug 21, 2005 6:56 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 1:09 am

Quoting FlyPIJets (Reply 3):
wut? What is this about?

In other news... who is the best person in the world? ... ME

Source: my mom and a lot of other friends of mine

My grandma always told me I was good looking...there for my vote goes to me, now if I can two other people to agree I will be the best person in the world; Skytrax is not credible IMO.

Quoting jumpjets (Reply 32):
In my experience on BA long haul if I ask for a gin and tonic [as I usually do] I invariably get given two miniatures of gin as a starter for ten.

I don't like having to sit backwards in business looking at the stranger beside me. I get that BA is generally thought to be good but I just don't see it. Their food is blech for airline food and I would rather eat at a pub rather than on an airplane when I am flying from England.

Quoting hz747300 (Reply 37):
What is the 'best' airline in America?

WS perhaps, or if you are only limiting it to the United States I would definatly give it to HA.
Rush for ever; Yankees all the way!!
 
sierra3tango
Posts: 533
Joined: Fri Mar 08, 2013 1:59 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 4:19 am

EK .....what a joke

Living within an hour's drive of DXB and flying somewhere most weeks its not on my no fly list , but its near last on my preferred airlines list. Sometimes its too difficult to avoid it (like DXB/ LOS) but where there's a choice it comes last in consideration

SQ gets my vote in any class
 
flyenthu
Posts: 544
Joined: Fri Dec 21, 2012 2:37 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 4:35 am

Why so much rhetoric? Some skepticism is fine but I think that the results are largely accurate. If you are saying that the ratings are bought by the airlines or that the results are inaccurate, then are you essentially saying that the survey input from 18.2 million people from 160 countries is bogus and unreliable. I find that hard to fathom.
 
flyingthe757
Posts: 254
Joined: Sun Mar 31, 2013 3:44 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 4:56 am

Quoting b2319 (Reply 34):

That puts into into much more easier to understand context then your first post which made out everytime you asked on a BA flight you got that response. Could the crew member maybe be surprised someone wants a beer at 0300. What time was the flight due to land? How long had it been in the air?
 
ozglobal
Posts: 2524
Joined: Tue Nov 09, 2004 7:33 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 6:39 am

Quoting 777way (Reply 7):
Quoting FlyPIJets (Reply 6):
Besides what good is being the "worlds best airline" if you need to get from JFK to LAX and that airline doesn't serve the route.

Are ypu serious?

My thoughts exaclty. If you want to know the best North American carrier, they have a category for that. So use it. This is not a valid criticism of the ratings. If you want an Asian carrier, use that category.

If however you want to know who did the best OVERALL job in the global market, there is a category for that.

Quoting HELyes (Reply 12):
Quoting Birdwatching (Reply 8):

Skytrax awards are bought by the airlines, this has been known for a long time

Yes I have heard this conspiracy theory but never seen any proof, that would be a major scandal in the business. All airlines bought their awards? Is there some kind of of secret auction?

Fully agree. This is the most "known" conspiracy with the most secret "proof", I have ever heard of. I have completed Skytrax report forms and find them quite detailed. 18 million sample size is not bad either. Finally, I find their ratings not greatly different from my average
When all's said and done, there'll be more said than done.
 
aviasian
Posts: 1244
Joined: Mon Jan 08, 2001 8:11 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 6:59 am

BA's inflight service was absolutely superb when I flew them from Hong Kong to London ... and yes, alcoholic beverages were flowing freely. Perhaps it is how one requested (or demanded) for the beverage.

EK the best airline - seriously? Not based on my Bangkok-Dubai-Houston-Dubai-Bangkok and Bangkok-Dubai-Beirut and Casablanca-Dubai-Singapore flights earlier this year. 10-seats in a row on a B777-300ER is surely not going to get my vote for Best Airline, and surely not for the indifferent attitude of what seems like rather disgruntled cabin crew members.

Qatar Airways is quite good and her international complement of cabin attendants appears to be very well trained. The crew members from the Philippines excel in offering great service ... but those from PR of China appear to have left their smiles in the freezer at home (based on many flights in the last two years).

KC Sim
 
1400mph
Posts: 1051
Joined: Wed Jan 16, 2013 11:29 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 7:21 am

Most of these airlines are the usual suspects and do have exceptional levels in standard for both their hard and soft product.

However, I think it is worth remembering that airlines around the world play a game of balance and tailor what they offer depending on what is expected (market economics versus demand) and physical constraints.

BA is a good example of this....

Quoting brilondon (Reply 38):
I don't like having to sit backwards in business looking at the stranger beside me.

With respect.... 'you'..... don't..... 'have' ......to ! You have more choice of airline out of LHR (especially premium seating) than most other airports in the world.

Why ? Because there is such premium demand at the airport.

For this reason BA (partly due to physical airport restraints granted) are in the 'enviable' position of needing to configure as many business class seats into their long-haul fleet as is possible.

Pushing the boundaries in this way with the 'rearward' facing seat (which I find perfectly acceptable) offers maximum financial reward for the airline. You cannot deny that BA business class is financially a huge success.

Management will not turn away 'guaranteed' high yielding custom or lose more custom than they gain simply because some don't like a certain concept.

People that fly on a regular basis from London to a variety of destinations (that's the important thing) who are not exactly slumming it in BA business or first are not going to turn their backs on the benefits accrued from BA's loyalty schemes.

To sum up - those that fly BA Club World that don't particularly like the rearward facing seat still fly Club World because the overall advantages are superior to other airlines with a better (on board) product.

Horses for courses.

Just because a plumber can mend your washing machine, it doesn't follow that he can mend your car as well.

In other words what works for one airline at their base would not work for another airline at theirs !

What is that well used phrase on a.net.......'comparing apples to oranges'

For example you may be able to fly from LHR to HKG on EK but are you willing to swap a non-stop flight for a change in DXB simply because there are more movies on offer or a better quality of champagne ? If price is your overriding consideration then probably you will...... otherwise probably not. LHR as is abundantly clear provides both class of passenger in the bucket load.

All airlines are based in different circumstances but their common goal is to adapt to those circumstances (which are also often changing) to maximize profits.

Maybe not in times past but certainly in the past decade nobody be they fan or critic could accuse BA of not doing this.
 
CaliAtenza
Posts: 1626
Joined: Mon Dec 25, 2006 1:43 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 7:26 am

Quoting aviasian (Reply 43):

EK the best airline - seriously? Not based on my Bangkok-Dubai-Houston-Dubai-Bangkok and Bangkok-Dubai-Beirut and Casablanca-Dubai-Singapore flights earlier this year. 10-seats in a row on a B777-300ER is surely not going to get my vote for Best Airline, and surely not for the indifferent attitude of what seems like rather disgruntled cabin crew members.

you know i have always had great crews with EK on every flight ive been on. Granted the last time i flew EK was 2011, so things may have changed by now. One thing is for sure, the A330s need a cabin refreshment pronto...the economy blows...
 
User avatar
DexSwart
Posts: 609
Joined: Thu Aug 09, 2012 11:08 am

Skytrax: 2013 Awards

Wed Jun 19, 2013 7:41 am

Quoting Birdwatching (Reply 5):
Skytrax awards are bought by the airlines, this has been known for a long time. I would have thought the users of Airliners.net knew this and would refrain from posting threads like this.

If that is truly the case, then surely SA would have much better things to spend their money on?

By the way, if SA take out Best Airline to Africa again, I'm pretty sure that has to be some sort of record? Surely?

QF is only 10th which is a shame. I really love QF, ever since I was little I used to imagine flying on them. Now that I do, I must say, they lived up to so many of my 5 year old dreams.
Durban. Melbourne. Denver. Hong Kong.
 
theaviator380
Posts: 579
Joined: Mon Feb 25, 2013 8:44 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 8:14 am

I have flown on BA and EK both....My honest and unbiased opinion is > BA is no way even near to EK when it comes to IFE, Food, Customer service and comfort.

Here is recent experience.

BA -

1. My seat was changed without even asking me, was given boarding pass stating window seat, was called at departure gate, lady asked for my boarding pass and changed my seat without even taking my permission or without even asking me. She straightaway said you seating on this seat now..I was furious,,,most of the people would.

2. People were struggling to fit their luggage in overhead bins and what FA’s were doing ? watching their struggle. Excellent customer service isn’t it?

3. I have flown on EK, 9W, Bmi (previously) AI in Y cabin, every time when I asked about my coat, FA’s have taken it for me and kept it securely in the coat storage area with a big smile and cheerful attitude. In BA when I asked male FA, what answer I got > ‘’you can keep your coat in overhead bin’’ may be he thought it’s not good answer, he took my coat and started putting in overhead bin which was 5 row back,,after I asked him politely that ‘please can you put it where my cabin luggage is (there is space for coat in that overhead bin) answer I got > ‘’your coat, bags and you all going to Terminal 5’’….how pathetic is that??

4. BA entertainment is ancient, no point in even comparing against many carries out there.

EK-

I have flown with them atleast 8 long hauls now...every single time they were fantastic.

These are my findings, obviously different people come across different things but I thought to share my experience so far.
 
sierra3tango
Posts: 533
Joined: Fri Mar 08, 2013 1:59 pm

Skytrax: 2013 Awards

Wed Jun 19, 2013 8:41 am

Quoting TheAviator380 (Reply 47):
EK-

I have flown with them atleast 8 long hauls now...every single time they were fantastic.

You wouldn't think that if it was your local airline just down the road & you sometimes had to fly them

Admittedly the IFE is very good & you get a good baggage allowance but that's about it. One minor example
is they can't serve you a drink (of whatever nature) at the same time as serving you the food. Its not that they
don't attempt to, it just doesn't work, its not new it been the same since I first flew them in 1997. Even GF can
manage that & always have.
 
1400mph
Posts: 1051
Joined: Wed Jan 16, 2013 11:29 am

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Wed Jun 19, 2013 8:56 am

Quoting TheAviator380 (Reply 47):
I have flown on BA and EK both....My honest and unbiased opinion is > BA is no way even near to EK when it comes to IFE, Food, Customer service and comfort.

Being able to offer non-stop... .'service'.... is a massive attraction when deciding which airline to fly with and is most certainly a customer ...'service'....criterion. If not the most important criterion.

When comparing EK to BA you must remember that there is only one route on which EK can provide a non-stop service and that is LHR-DXB. BA's hard and soft products are easily good enough to attract custom when also considering the non-stop customer service criterion.

You may argue that for many it is not a criterion but for BA's 'bread and butter clientele' it is and capacity offering going east is tailored precisely to match their demand. Sufficient demand from people that value non-stop is there otherwise BA would not be deploying the worlds largest passenger jet (with triple digit premium seating) to HKG etc.

BA and others around the world have undoubtedly lost custom to the Persian gulf carriers that previously had no other choice but from their main bases this has predominantly been lower yielding traffic.

The misfortunate fate of your coat and criticism of BA's in-flight entertainment whilst fascinating are simply hearsay when discussing long established airlines that carry tens of millions of people per annum.

No airline will ever please everyone. I myself for example having transitted through DXB on several occasions and have vowed never to put myself through the ordeal again. That though is just my personal experience.