trippleseven
Posts: 52
Joined: Wed May 29, 2013 12:19 pm

Southwest Complaints?

Tue Oct 31, 2000 11:49 am

I LOVE Southwest...dont get me wrong...but I was just wondering if anyone has ever had any problems/inconveniences with them. Im wonderin if the "Perfect " airline has had any really bad service problems ever. Personally...I have always had great experiences with them..everything about them was "happy" when I flew them..I really like them.. What do u think??
MSN
 
Guest

RE: Southwest Complaints?

Tue Oct 31, 2000 11:58 am

Not at all! I have never flown them, but I have had "Ground Experiences" twice in MSY. I asked a very courteous Gate Agent if I could go inside the 737-300 for a look, and he was so nice, he had me wait till everyone was off, then brought me down! This was the first time I have ever been inside a 737   I also took a tour of a second WN 737 in MSY two weeks later, which was a -200. This time I asked the F/A I think and she went and got the skipper. He was so laidback. Friends of the Crew or something were walking freely in the Jetway, and this was a Terminator. He let me look at everything, take photos, and I watched the lights go out.

GO SOUTHWEST!!!!

I will fly them one day.
 
AA 737-800
Posts: 176
Joined: Wed May 19, 1999 6:26 am

RE: Southwest Complaints?

Tue Oct 31, 2000 12:06 pm

None here. Never had a problem with the best airline that money can buy.  
Civil engineering isn't about making things perfect...just better.
 
BH346
Posts: 3164
Joined: Mon Jan 31, 2000 5:50 am

RE: Southwest Complaints?

Tue Oct 31, 2000 12:07 pm

I just came from my first flight with them yesterday! Their staff is a lot more laid back than in the other airlines, we had a weather delay, but they always kept us updated, and at each announcement was an apology. Their planes are comfortable, too. The biggest problem was that the 737-300 I was on was dirty, but everything else was fine. (The 737-700 was ok on being clean). Great airline!

Regards,
BH346  
Northwest Airlines - Some People Just Know How to Fly
 
N202PA
Posts: 1280
Joined: Tue Jun 06, 2000 9:44 pm

RE: Southwest Complaints?

Tue Oct 31, 2000 12:07 pm

I think that the only problem that I've ever noticed (even though I've flown with WN many times without a problem) is that when flights are cancelled, there really isn't much recourse for the passenger but to grin and bear it and wait for the next available flight. I've observed long, long lines when flights have been cancelled, with people trying frantically to rebook. Often, people's weekend travel plans are scrubbed because of these cancellations (because they bought the cheap fares that WN offers to jet off for the weekend).

Also, when flights are delayed or cancelled on WN, connections to other airlines can be totally ruined, as WN does not take responsibility for getting you there in time to make your connection--they don't interline. Of course, since Southwest is really a souped-up Greyhound with outstanding customer service, they don't have to do this. Fact is, you get what you pay for;WN should make this more clear up front, however, to people buying tickets with them.

As I said, I've never had these, or any other troubles with WN myself, but they're things that I've observed.
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Southwest Complaints?

Tue Oct 31, 2000 1:00 pm

Nobody's perfect. Flew STL-MCI (returning from an airliners show) and our return flight was cancelled. Noticed it on the screen, went to the ticked counter, they told us we were already rebooked on the next flight (40 minutes later). Pretty hassle free.

Of course, I'm one who usually rolls with the punches. If a flights cancelled, all the screaming in the world won't make them un-cancel it. It's part of travel. But some will scream and demand flight coupons or some other compensation. And they'll relay the the problem as an absolutely horrid experience. When my flight was cancelled, I grabbed a coke and sat in the gate area while a gal got on her cell phone and started her tale of woe to someone about how the flight was cancelled, blah blah blah. I looked at my buddy and said loud enough to be heard by her "The word cancelled doesn't really bug me on this airline, heck, we're on the next flight which is only 40 minutes later." The gal's conversation got much quieter. But whereas I had no problem with the delay, I'm sure that this woman would say that the very same set of circumstances was horrible.
 
txagkuwait
Posts: 1388
Joined: Fri Aug 27, 1999 7:39 am

RE: Southwest Complaints?

Tue Oct 31, 2000 1:07 pm

as sort of the resident Southwest apologist (I am a frequent flyer, have owned a little stock, but don;t work for them) let me throw in two cents worth.

1. They have the lowest complaint ratio in the domestic airline industry. Some other airlines say it is because of diminished expectations by passengers, but the main reason is that they do work hard at getting the basics right.

2. On a lot of their routes where they really trounce everyone is with frequency. 40 trips a day each way Houston-Dallas, bunches Houston-New Orleans, Los Angeles-Oakland, etc etc. A cancellation or delay is bad...but when they can plop someone on the next flight in 40 mins or so folks do calm down.

3. They cancel fewer flights than anyone...less than 1 percent most months.

No they aren't perfect. But they work at taking care of the folks that pay good money to fly them. That's why they've earned a proft the last 28 years...every year, good times or bad.

 
tbar220
Posts: 6706
Joined: Wed Feb 02, 2000 12:08 pm

RE: Southwest Complaints?

Tue Oct 31, 2000 1:08 pm

No problems at all, even when they have a delay, their pretty ...if I can say so...efficient about it, informing passengers in advance and in a polite manner. I flown them twice, thoroughly happy with both flights. Their doing a great job in Love Field!

  Tzvika
NO URLS in signature
 
hawaiian717
Posts: 3139
Joined: Tue May 18, 1999 2:46 am

RE: Southwest Complaints?

Tue Oct 31, 2000 1:30 pm

I haven't had any problems with Southwest either. My problem is with the passengers who crowd the gate and try to board before their turn, but that happens on every other airline too, no matter what boarding method is used... by check in number (Southwest), boarding zone (United Shuttle), line up along the window (Hawaiian & Aloha interisland), or by assigned seat row (everyone else).
 
Vctony
Posts: 318
Joined: Sun Aug 01, 1999 10:51 am

RE: Southwest Complaints?

Tue Oct 31, 2000 2:03 pm

I HATE Southwest. Actually, they are a good airline that just messed up REALLY badly.
I flew SW BWI-MDW-DTW and back this past August. I would have to tell you that on the flight into Detroit they lost my mother's luggage, told my family that the luggage would come in during the night (around 11:00 p.m.) and then when the luggage didn't show up they told us that they didn't deliver luggage after (8 p.m.). Not only that but on the return leg the gate agents in Detroit were extremely rude. The flight we had booked was supposed to be on a 737-300 but when we arrived at the gate it ended up being a 737-200. So, because ouf final destination was Baltimore and there was a later flight from MDW-BWI after we arrived in MDW from DTW they told us not to pick up our boarding passes and go on the later flight to let people who didn't have later connections make their connections in MDW. We had assumed that we were going to have a seat on the later MDW-BWI flight but then the DTW gate agents told us that we were on priority standby and probabaly would have to spend the night in Chicago. These agents were extremely rude by first telling us that we would be on the later MDW-BWI flight (ON it not Standby). We were barely able to get to BWI that night but we were eventually able to due to a good man in Chicago willing to give up his pass for no refund to let my family board. After that horrible experience I vowed never to fly SW again. Now, however I may have to fly them since I just moved from the Washington area to the Phoenix area.
 
N202PA
Posts: 1280
Joined: Tue Jun 06, 2000 9:44 pm

RE: Southwest Complaints?

Tue Oct 31, 2000 2:16 pm

So you had one bad experience with them; did you contact SW's customer service department to relay your displeasure? I'm sure that you would have received at least an apology from them, if not some vouchers for your trouble. Southwest's business is making and keeping customers, not losing them.

Additionally, it sounds to me like there was some sort of miscommunication in Detroit, which doesn't imply rudeness at all. It simply means that the gate agents told you something that they shouldn't have. Was the manner in which they spoke to you off-putting? That's the only way I would consider airline employees to be "rude".
 
DCA-ROCguy
Posts: 3890
Joined: Fri Apr 21, 2000 5:03 am

RE: Southwest Complaints?

Tue Oct 31, 2000 2:22 pm

I've never had a problem with Southwest's service. Fares were right, flights were on time, flight attendants were personable. If you care about where you sit, it's up to you to get to the airport an hour before flight time so that you get in the first boarding group.

Jim
Need a new airline paint scheme? Better call Saul! (Bass that is)
 
Ryefly
Posts: 1324
Joined: Wed Jun 21, 2000 7:56 am

RE: Southwest Complaints?

Tue Oct 31, 2000 3:23 pm

I never flown with Southwest although I have dropped off a couple friends that flew with them. They said their flights were good after they called me later. One funny thing is a flight my cousin took recently. After I asked how his flight was he said fine, "but those planes looked stait out of the 70's." He asked if they used to be Braniff. LOL. Here at RDU they currently only have 2 gates. So as many of you have said before if a flight is canceled or delayed its a lot more then a 40 minute lay over. The lines are outragious every time I go near their gates. Continental must really hate them because their 2 gates are right next to Southwest's. All of the WN passengers sit in their area. The gates are at the very end of the terminal so there is really no where to go if both airline's gates are full. Its a mess. Until the problem is fixed I try to avoid flying both of the airlines out of RDU. If I can't, I sit farther down the terminal in US Airways area because they have much more room and usually have a seat somewhere. I can't really say because I have never tried it but that boading card seems more of a hassel then it is good. Back to my cousins flight again. A lady was complaining because she had #5 boarding card and the mic was broken so they just turned on the lights when to board. She didn't hear anything so by the time she noticed everyone had already boarded. She was upset to say the least yelling that she was waiting for 2 hours to get a good seat.. blah, blah, blah and finally was in tears by the time she gave up and got on board.

I am sure Southwest is a smooth running machine at its hubs, but places like RDU with limited waiting areas, it comes accross as too much trouble to even bother at the moment. Ask me again in a year after RDU opens more gates.
 
Guest

RE: Southwest Complaints?

Tue Oct 31, 2000 3:37 pm

I LOVE SOUTHWEST!

NOW IF THEY WOULD ONLY FLY TO HAWAII =-)
 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: Southwest Complaints?

Tue Oct 31, 2000 9:38 pm

I've probably been on 200+ flights on Southwest in the past 22 years and I like them. Sure, the lines at the airport are long sometimes, but unlike other airlines, Southwest's lines usually move pretty fast. Their check in is sweet and simple. You don't have every Tom Dick and Harry holding up the line inquiring about their special meal or about the possibility of an upgrade or making sure they got "their" seat, etc.

They're very good about keeping you informed in delays as to WHY the delay is happening and WHEN you'll be leaving and if they don't know they say so. They don't usually make things up just to get rid of you.

If they make a mistake, they'll usually fix it if you ask them nicely and it's within reason. I once found out that I could have gotten a lower fare on a flight I had booked after I had arrived at my destination. I called the next day and the agent said the lower fare had been available and it should have been offered to me. He offered to either credit the $21.00 difference to my credit card or send me a $25.00 gift certificate. I took the gift certificate.

The only time I ever saw a Southwest employee go "overboard" was about 20 years ago on a flight ELP-DAL. When we'd left El Paso, the last 10 or so people who'd boarded were still standing in the aisle putting their stuff in the overhead bins and looking for seats and we had pushed back and taxied for quite a ways before the last of them had gotten seated.

When we landed in Dallas, one of the flight attendants was making the welcome announcement at the front and some guy in the back gets up and starts getting his stuff out of the overhead bin. The flight attendant stopped in the middle of a sentence and starts admonishing him over the PA to sit down YES YOU, YOU IN THE BACK. He didn't and we heard "CLICK" and she scrunches up her face and puts her hands on her hips and goes marching down the aisle in those little red hot pants (remember, this was 20 years ago) and SLAMS the overhead bin s

 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: Southwest Complaints?

Tue Oct 31, 2000 9:50 pm

I don't know why the last part of my post got cut off. Ayway, she slams the bin shut and says something about federal regulations.

Normally I would have agreed with her, but it seemed like Southwest was only enforcing the regulation when it was convenient for them do do so. When they'd needed to pushback on time in ELP, it didn't matter that 10 people were still in the aisles and I don't recall any of them getting yelled at. In light of that, I think the F/A could have handled the situation with the Dallas passenger a little better than she did. Anyway, I think the FAA started really cracking down after that because now Southwest won't pushback until everyone's seated.

So if that's the "worst" complaint I can come up with after 22 years flying I'd say they're doing pretty good. Viva la Herb.

LoneStarMike

 
User avatar
MD80
Posts: 612
Joined: Sun Feb 16, 2014 3:29 pm

RE: Southwest Complaints?

Wed Nov 01, 2000 12:08 am

Never flown on them but have picked up people many times at TUL.. Gate areas are way too crowded I guess from the frequency of flights coming and going. It spills out into the walkway and Uniteds gates. Utter Chaos! Had a friend get lied to by a ticket agent saying a plane had left when in reality it was delayed over an hour. He ended up having to rent a car to get home. SW was pretty good about comping him on that. I was surprised one time to see them bump a couple passengers who had tickets for the last flight out and they refused to provide them with a hotel.
Dedicated for the MD-80, MD-90, MD-95 ehhh...Boeing 717, and DC-9: http://www.MD-80.com
 
Guest

Terminal Hogs

Wed Nov 01, 2000 12:16 am

Southwest passengers hog up half the terminal cause they have to stand and wait for seating. I have witnessed that very same thing when family members steal seats that are by right for other airline customers.
SW customers (after standing in line for an hour) are some of the most ugly bullish folks flying and refuse to move when they block the aisle. I have witnessed this at several airports and when I see faces frowning I know I am near Southwests gate.

Sorry but to save a few bucks I would rather cut coupons at the grocery store than go through that hassle.


And please please please, take some of that bragging money you say you have earned and paint your puke colored planes.

And really, who in their right mind would fly to HAWAII on SW? No movie, no music, no meal???


Do you buy used underwear at the Thrift store to save money too?
 
User avatar
Heavierthanair
Posts: 830
Joined: Tue Oct 31, 2000 11:20 pm

RE: Southwest Complaints?

Wed Nov 01, 2000 1:07 am

From your cockpit:

Weather at our destination is 50°, with some broken cloud, but they'll try and have them fixed before we arrive. Thank you, and remember, nobody loves you or your money more than Southwest Airlines.
"Two things are infinite: the universe and human stupidity; and I'm not sure about the universe." (Albert Einstein, 1879 - 1955)
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Southwest Complaints?

Wed Nov 01, 2000 2:52 am

Well naimas, as one of the "unwashed masses" who crowd and bully and shout insults at the other airline customers...I must live in (and travel to) friendlier cities. I've never seen that.

You might start cutting coupons, drive, or fly airlines that don't have gates next to SWA, since you're talking about the rude passengers who steal the waiting area seats from other airlines. Seems you'll be in the midst of it all anyhow.

Yeah the planes are really ugly. However, they're just as comfortable as any other airlines coach seats inside, and I am STILL trying to figure out a way to see the fuselage paint from inside the plane.

I've been in my right mind going on 44 years, and if Southwest flew to Hawaii, I'd be on board. I have yet to watch a complete movie on a plane, I really don't care for airline food, and I find that my walkman plays better music than any selections that an airline might make. Oh, and I can change my tape or CD and get 6 hours of variety, as opposed to listening to the same one hour selection of music six times.
 
Guest

RE: Southwest Complaints?

Wed Nov 01, 2000 2:54 am

Another satisfied Southwest frequent flier here for the following reasons:

1. Four roundtrips booked electronically via SW's homepage earns a free flight, with no restrictions! The freebies can given away, and used on any flight with an available seat. (free drink coupons a bonus!)

2. Relaxed atmosphere of crew. Sure, its a bit hokey at times, but I simply find it more pleasurable. The majority of the flight attendants at least give the impression that they like what they do.

3. Frequency of flights...can't beat it

4. Fast turn around of aircraft. No dicking around, just get on the plane and go! Makes a direct flight a "touch & go" operation.

5. I like knowing that the pilots get alot of practice. I have not seen the statistics, but I suspect that the average SW pilot averages more takeoffs and landings than most of the majors - practice makes perfect. (except for driving one into a gas station last year....also helps to be lucky)

6. Young fleet

7. CEO Herb Kelleher (spelling?) - how can you not like this guy?

8. Full fare structure is still reasonable, allowing last minute travel without beaking the bank.

9. Simple and effective e-booking

I guess it comes down to what you expect from an airline. I want a reasonable fare, frequent flights, pleasent flight crew, my luggage when I arrive, honesty concerning delays, and on-time flights. Southwest consistenly delivers all of the above. I'm willing to give up a meal and assigned seat in exchange....

Even if you don't care for the boarding process, etc., you must concede that Southwest is responsible for lowering all of the other airlines fares in the markets where they compete.

Sorry for rambling, but I guess you can tell that I like this company - other service industries could (and do) learn something from them....

BTW- my wife still prefers United because she thinks they act "more professional". ???? I'm still trying to change her mind!!!







 
apollo13
Posts: 559
Joined: Sun Oct 29, 2000 1:04 pm

RE: Southwest Complaints?

Wed Nov 01, 2000 7:29 am

I had one problem one time I was flying down to LA and when we were airborne we had to turn back because a lady got airsick so we landed and the pilot said we would be only 20 minutes but it took an hout and a half so that was the only problem so I must say they do a good job GO SOUTHWEST!!!!!!!!!
 
flashmeister
Posts: 2671
Joined: Fri Apr 28, 2000 4:32 am

RE: Southwest Complaints?

Wed Nov 01, 2000 8:14 am

Naimas, comments like yours really piss me off...

You said:
SW customers (after standing in line for an hour) are some of the most ugly bullish folks flying and refuse to move when they block the aisle. I have witnessed this at several airports and when I see faces frowning I know I am near Southwests gate.

As a customer of Southwest, I've rarely seen people who are ruder than average. Boarding the plane - other than the numbered system - is PRECISELY the same as other airlines that fly 737s. Face it, it's the nature of a narrowbody aircraft.

To pigeonhole Southwest customers and say that we're rude as a class is laughable. I've met nice people, nice staff, nice crew, and I've had the most fun on board their planes. Who can say that about United or American?

If you think that we're lower-class because we don't have "preboarding" to feel special, or we don't have our Channel-9-from-the-Cockpit and regurgitated-processed food, then you're the rude one.

I guess that as a Southwest customer, I will get a little rude in saying that those who consider us the "steerage class" of the airline industry can take their complimentary warm towels and shove them straight up their ....
 
ScottB
Posts: 5413
Joined: Fri Jul 28, 2000 1:25 am

RE: Southwest Complaints?

Wed Nov 01, 2000 8:17 am

Can't say as I have any complaints. And I have to say that sending you a birthday card if you're a member of the frequent flyer program is a nice touch.
 
chiawei
Posts: 924
Joined: Wed Nov 01, 2000 9:07 am

RE: Southwest Complaints?

Wed Nov 01, 2000 9:42 am

I had a lot of bad experiences with southwest.

I was stranded in Austin TX for 4 days back in March.

I was schedule to flight out to Nashville. There was a thunderstorm in the area. My flight was cancelled. however, I was very upset when they moved a ton of passenger that was going to baltimore on an earlier flight to Nashville and have them spend a night there. I am upset because southwest could have put those passenger to baltimore in hotels in Austin areas, and have passenger that needs to go to Nashville board the earlier flight.

Since going to nashville was not possible, I asked southwest to cancel my trip to nashville and change my schedule to fly back to San Jose, CA. But there were no flights available for 4 days due to spring break (to any southwest locationg that I can fly back to work in San jose).

Had southwest gate agent used their brain and put me on that earlier flight to nashville, I would not have spent 4 days in Austin. In fact, I eneded up paying $500 to fly back on America West at Dallas Fort. Worth.

The gate agent was rude. " I am not god and I can not control the weather."

That was my last flight with southwest.
 
chiawei
Posts: 924
Joined: Wed Nov 01, 2000 9:07 am

RE: Southwest Complaints?

Wed Nov 01, 2000 10:01 am

Also, I forgot to mention that on my outbound flight from San Jose. I was delayed for 5 hours due to problem at LAX (because my plane is stuck in LA).

My original trip was to fly to Nashville first then onward to Austin. But when my flight was finally cancelled, there were any flight to Nashville for 2 days. So I ended up flying to austin first (finally arrived in Austin 10 hours later).

Then I managed to get stuck in Austin for 4 days due to the fact that UT was on their spring break and every flight was sold out.

Overall, my experience with southwest has been extremely poor. Southwest just does not react well with cancellations. Agent were rude.

Since then, I have not flown on southwest airlines. I did file a complaint to southwest airlines, but not even a card showed up at my door.

I will never fly southwest again, poor service and dirty plane.
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Southwest Complaints?

Wed Nov 01, 2000 10:19 am

Chiawea - did it ever occur to you that had the same thing happen at the same time on AA,CO,DL etc. that most of THEIR flights would also have been full because Spring break?

Sorry they wouldn't take off in a Thunderstorm for you. Perhaps you should book Singapore Airlines next, as apparently category 2 typhoons won't stop them. Don't mean to make light of the Singapore accident, but it just goes to show that had Singapore cancelled that flight because of thunderstorms, some joker like Chiawea would bitch about the delay/cancellation.
 
trippleseven
Posts: 52
Joined: Wed May 29, 2013 12:19 pm

RE: Southwest Complaints?

Wed Nov 01, 2000 2:27 pm

I LOVE ur comment goeingboeing! Awesome pun! Not to be mean to the Singapore airline crash of course. I would not want to be on ur flight Chiawei, but I really do respect ur oppinions just like u respect our oppinions.

Good Day All
MSN
 
Guest

RE: Southwest Complaints?

Wed Nov 01, 2000 6:22 pm

>>I am upset because southwest could have put those passenger to baltimore in hotels in Austin areas, and have passenger that needs to go to Nashville board the earlier flight.<<

And if what you wanted did happen:

>>I am upset because southwest could have put those passenger to baltimore in hotels in Nashville areas, and have passenger that needs to go to Austin board the earlier flight.<<??????!!!!
 
FrontierMan
Posts: 384
Joined: Thu Oct 28, 1999 6:19 am

RE: Southwest Complaints?

Wed Nov 01, 2000 11:56 pm

I had a rather poor experience with Southwest. I flew Cross-Country on Southwest from CLE to SFO, and I have a few gripes. Southwest deceives you when they send you your ticket. They don't tell you that you will be stopping in STL at all. They say that you go from CLE to PHX and don't even tell you about that stop. They don't give you anything to eat really. I was so tired of Trail mix and summer sausage after that flight. Finally, I arrived 4 hours late in SFO. On the way back we had yet another unannounced stop in TUL. I asked to get off the plane to get some real food, and I was told I could not, so I told the Stewardess that I was going to eat something if it killed me. She finally agreed to let me get off and get a pita. I found the plane to be a mess. There were dirty diapers in the aisles, and the plane smelled. I have to say that 4 hours on a plane is too long to be without food. Also, I think airline food is very good. I have had some of the best food in an airplane. I must boast about AA's Southwestern Chicken Salad, Continental's Chicken Ceasar Sandwich, Northwest's Turkey Pita, and Air New Zealand's Basil Chicken. I don't really care for the stampeding at the gate. I really don't want to hear someone tell me I'm wrong in a reply either, because this was my experience and my feelings.
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Southwest Complaints?

Thu Nov 02, 2000 12:03 am

With all due respect Frontierman - most young teens think that a Big Mac and fries is a gourmet meal, so airline food would tend to be a real treat.
 
Guest

RE: Southwest Complaints?

Thu Nov 02, 2000 12:14 am

Glad to see my post had an impact.

One thing really sucks about some folks who comment here.

If I complain I dont like Southwest cause they dont show movies somebody will say that they dont watch the movies much anyways.

If I say I wont fly them long distance cause I wont get a meal then someone writes, they dont like airline food anyway.

Its the same dummmies that hog a window seat and then pull down the shade and sleep the whole flight!

 
sccutler
Posts: 5555
Joined: Thu Jan 27, 2000 12:16 pm

So, To Sum It All Up...

Thu Nov 02, 2000 12:36 am

1. Those who have had a bad experience with Southwest, don't like them.

2. Those who care about getting fed on an airplane, don't like WN;

3. Those for whom having PTV's and such is a priority, don't like WN;

4. Those who rely, heavily, upon WN and its (generally) reliable service, like WN;

5. Those who spend their own money on air travel (instead of, say, mommmy's and daddy's), like WN.

______

Southwest identified their mission a long time ago; reliable, honest transportation, well-delivered, without needless and costly extras; fares which are low enough that, even on a walk-up basis, they are not gouging.

When you are booked on Southwest, you have the best chance of getting where you are going, when you are scheduled to be there. For frequent business travelers, that reassurance is the best "perk" of all.
...three miles from BRONS, clear for the ILS one five approach...
 
ScottB
Posts: 5413
Joined: Fri Jul 28, 2000 1:25 am

RE: Southwest Complaints?

Thu Nov 02, 2000 4:31 am

If you really must have food on a Southwest flight, bring some with you. I find that I do a much better job of selecting the food I like than an airline's caterers. You don't have to eat it when a flight attendant brings it by, either - you can eat your food whenever you like!

The memory of "Turkey Surprise" on United when I was a kid (we're talking mid-70's here) flying with my parents still brings a chuckle when any of us brings it up. I think the surprise was that they thought anyone would eat it.

If you require in-flight entertainment, bring a book, a portable tape or CD player, a laptop computer, or a portable DVD player. The difference between walkup coach on another airline and Southwest would pay for just about any of those (well, maybe not the laptop).

I've always found Southwest's schedules and website to be truthful about stops and connections - they tell you how many stops you'll have and where you will connect. The information at the gate also tells you where you'll stop on the way to your destination.

No airline is perfect - Southwest isn't. They do generally do a good job on delivering what they promise - reliable, on-time no-frills air transportation staffed by people who actually seem to like their jobs! I think that's basically why they get fewer complaints per passenger than any of the other major airlines.

Sccutler said it VERY well with "Those who spend their own money on air travel (instead of, say, mommmy's and daddy's), like WN." I'll add to that those who aren't flying non-rev and whose tickets weren't bought by their employer. First Class is great if you aren't picking up the tab yourself! But some of us prefer to spend our money on other things.
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Southwest Complaints?

Thu Nov 02, 2000 5:10 am

The majority of passengers do not buy full-fare, last minute tickets. Often, tickets can be purchased on other airlines for the same priceas WN, sometimes even less expensively, when you book in advance. For example, fares were lowest on AA, DL, and CO for my flight IND-SAN over Thanksgiving - WN charged $20 more, and required extra stops. Why would I choose to pay $20 extra for a lower-quality product, even if I am "spending my own money on air travel"?
 
chiawei
Posts: 924
Joined: Wed Nov 01, 2000 9:07 am

RE: Southwest Complaints?

Thu Nov 02, 2000 5:20 am

There was no thunderstorm in the austin area.

the only reason that I was bumped from earlier flight to Nashville was because Southwest wanted passenger that was going to to Baltimore spend a night in Nashville.

But my situtaion is different, as Southwest did not have any back up plan for someone that will be left stranded at Austin for 4 days because they could not get me a flight back to San Jose due to every flight out of austin were over sold for next 4 days.

I question soutwest judgement is having a passenger stranded for 4 days. This does not happen to AA, DL, or CO. As I would be automatically place on the next available flight.

I do not appreciate being stranded and ended up driving for 3 hours to DFW to catch a flight on America West at additional $500.
 
chiawei
Posts: 924
Joined: Wed Nov 01, 2000 9:07 am

RE: Southwest Complaints?

Thu Nov 02, 2000 5:28 am

Let me make one thing clear.

There was a Nashville to Baltimore flight next morning. Since UT-Austin was having spring break starting that weekend, all flights out of Austin were overbooked for 4 straight days.

Southwest, in my opinion, wanted to make sure that they can make more money by flying all passenger bound for Baltimore to Nashville so that they would not take up additional seats out of Austin.

Southwest were simply trying to make more money and screw 1 or 2 passengers in the mean time (why worry about 1 or 2 passenger, when they can make a plane load on the next flight from Nashville to Baltimore).

This is what I am upset, because the gate agent knew that my colleague and I will be stranded for 4 days by bumping us off the Nashville flight. They did nothing about it. Again, the profit for 2 pax is much less than a plane load of pax going to baltimore.

There were no backup plan. It's not like I have not been bumped before, but each time the other airline had much better response, and did not left me stranded for 4 days, PERIOD.

 
sccutler
Posts: 5555
Joined: Thu Jan 27, 2000 12:16 pm

Purdue Arrow

Thu Nov 02, 2000 5:59 am

Yep. You're right.

They're not always the cheapest.

But you know that, for a "walk-up" fare, they're virtually always the best deal.

Not much business travel affords the planning luxury of using long-advance-purchase fares. Other airlines gouge under these circumstances; WN does not, and that is a measure of respect that sits well with me.

Even where (as is usually the case for me) I am spending clients' money rather than my own, I nonetheless try to avoid needlessly costly fares.
...three miles from BRONS, clear for the ILS one five approach...
 
Guest

RE: Southwest Complaints?

Thu Nov 02, 2000 10:32 am

I have been inside of a Southwest Airlines 737-200/300/500/700 and Each plane I went in was VERY CLEAN. I think that Southwest is a VERY GOOD Airline.
  I think Southwest:D needs to kick American Airlines  out of Dallas - Love Field. Why does American keep Harassing Legend. Southwest has the right mind to kick Legend out of DAL

GO SOUTHWEST 
 
txagkuwait
Posts: 1388
Joined: Fri Aug 27, 1999 7:39 am

Dear Chia Pet:

Thu Nov 02, 2000 12:32 pm

Here is how the policy works. I know because it has applied to me on several occasions in the past.

Not that you will want to listen, and frankly I don't see any reason for you to change your mind. You keep on flying someone else and I'll keep on flying Southwest.

It has little or nothing to do with making a few extra bucks and everything to do with maximizing the possibility of getting a passenger to his or her destination.

I would imagine that, if you looked at a WN flight schedule...you would see that there are a lot more flights each day from Austin to Nashville than there are from Austin to BWI.

Ergo, the best thing to do is get rid of the BWI passengers on a flight that goes to BWI....and then do your best to put passengers to Nashville on the flights (of which there are more) that go on to Nashville.

When a flight is cancelled due to weather, passengers are invonvenienced. It is an unfortunate thing but it is true.

The goal becomes try to inconvenience the fewest for the shortest amount of time possible.

They typically book you on the next flight if it is available. If (because of holiday bookings or whatever) there aren't seats available...you become what is called a "cancellation with no protect". Basically, that means your flight was cancelled, you have priority over other stand-bys, but you are still a stand by.

When there are multiple "cancellations with no protect" they don't ask if you are a titanium AAdvantage club member or anything....they look at where folks are going, which flights are likely to have some seats on them going to their destination, re-route some (in the case of Nashville, for instance, they might have sent some folks by way of Houston), and also look at the order they checked in (not price of ticket).

Life is not fair. It wasn't fair that the thunderstorm developed at the time you wanted to catch a plane. It wasn't fair that the plane broke. But stuff happens....

The fact you had a bad experience doesn't make them bad. On the contrary, it sounds as if they tried to wade through an unpleasant siutuation as best they could.

 
redngold
Posts: 6673
Joined: Wed Mar 22, 2000 12:26 pm

Re: Southwest Complaints?

Thu Nov 02, 2000 1:02 pm

No complaints from me... However, I do have a few comments.

1. If you see a dirty diaper in the aisle, or anywhere on a plane for that matter, by all means ask the cabin crew to clean it up! Don't just gripe about it...

2. Perhaps the reason Southwest's gate/terminal areas are so crowded all the time is because airport gate/terminal areas weren't built for the capacity of an airline that attracts so many customers!! 

redngold
Up, up and away!
 
trippleseven
Posts: 52
Joined: Wed May 29, 2013 12:19 pm

Re: Southwest Complaints?

Thu Nov 02, 2000 1:06 pm

Great points Redngold!!
   
 
LoneStarMike
Posts: 2802
Joined: Sat Jul 01, 2000 1:02 pm

RE: Southwest Complaints?

Thu Nov 02, 2000 2:47 pm

Another reason that Southwest's gates are so crowded is that Southwest utilizes the gates they have more than the other airlines.

For instance, here in AUS Southwest occupies 6 gates with jetways out of a total of 24 gates with jetways or 25% of the available gates. however, year-to-date passenger totals indicate that Southwest has handled 37% of all passengers. Just one gate alone, Gate 9 the experimental dual jetway gate handles 13 departures per day (out of a total of 48 per day for Southwest.)

If you have more than one flight leaving from the same gate within an hour of each other, at some point in time you will have everyone who has already checked in for the first flight waiting in the gate area to board as well as airport visitors either seeing their friends off or waiting for passengers to arrive on the incoming flight and now here comes the second group of passengers starting to check in for the second flight.

The other airlines gates are oftentimes less crowded because they do not operate as many departures per gate and the departures are spaced farther apart so there is not as much overlap.

LoneStarMike

Who is online

Users browsing this forum: AirlineCritic, Atlwarrior, ba319-131, Baidu [Spider], bashaw, cchan, ek17, GloomyDe, Google [Bot], Google Adsense [Bot], hayzel777, JayBCNLON, LAX772LR, qfatwa, RalXWB, rutankrd, SCQ83, solnabo, Whoopeecock, WIederling, wjcandee, Yahoo [Bot], YLWbased, ZKLOU and 193 guests