AA@DFW
Topic Author
Posts: 392
Joined: Sat Sep 09, 2000 8:06 pm

Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 4:42 am

American has had a busy news day as some major developments have occurred or been completed:

1) Today American Eagle completed its transition to an "All Jet" carrier at O'Hare -- that means that all 163 daily departures will use the Embrear 135 or 145 jet.

2) This saturday American Eagle will open its brand-new 13 gate satellite terminal at D/FW. It is a beautiful new facility and worth a look at if you're in the D/FW area. You can access the terminal by going to the shuttle station at Terminal A, lower level, Gate 1

3) American has announced an expansion of its new "Roving Agent" program. If you have not heard about this program, let me tell you. It was started at SJC this summer and is being expanded to over 25 airports because of its major success. The "Roving Agent" program involves AA agents who walk throughout the terminal area with a wireless hand-held device which allows them to check-in passengers without them even having to approach the gate area. This means that agents can be at security or even at the coffee stand and check in a passenger! The hand-held machine prints off barcode stickers which are placed on the passengers' ticket jacket. Agents can also provide connecting gate information and departure/arrival times. The program has been a major success among passengers and employees.
 
imkeww
Posts: 676
Joined: Sat Apr 28, 2001 1:48 am

RE: Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 6:09 am

United started its own "Roving Agent" program several years ago -- they are called "Mobile Chariots", and instead of having an agent walk around with a handheld, UA deploys an agent with a check-in cart at all of its hubs (SFO, LAX, DEN, ORD, IAD) currently.
 
DCA-ROCguy
Posts: 3890
Joined: Fri Apr 21, 2000 5:03 am

RE: Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 6:16 am

As an occasional passenger through AA's JFK feeder hub, I'll be very glad when that hub goes all-jet too! I get the impression that AA has built up jets at ORD, put its largest ATR turboprops at MIA, and is dumping the Saabs at JFK.

Jim
Need a new airline paint scheme? Better call Saul! (Bass that is)
 
AA@DFW
Topic Author
Posts: 392
Joined: Sat Sep 09, 2000 8:06 pm

RE: Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 9:27 am

In United's "Roving Agent" program, do the agents have the capability to move the cart around, or must the cart remain stationary and plugged into a terminal?

Just curious.

AA@DFW
 
doug
Posts: 699
Joined: Thu Jul 22, 1999 8:54 am

Dca-roc Good Point

Fri Nov 03, 2000 9:49 am

I said about a year ago that it seems at times that American puts to much emphasis on ORD at the sametime showing a lack luster approach towards other hubs.MIA should by this point have more than 1 dedicated r/j at Miami.Come to think of it it is only seasonal.At least now that American has finished its all jet process at ORD it can spread some of the wealth around to other hubs as far as the r/j's are concerned.
 
imkeww
Posts: 676
Joined: Sat Apr 28, 2001 1:48 am

RE: Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 10:33 am

AA@DFW... yup, the cart is connected wirelessly to the servers, what have you, etc. It's battery powered and sort of resembles a hot dog stand.

It's mobile, hence the name "Mobile Chariot" =P
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Big AA News Out Of ORD; DFW

Fri Nov 03, 2000 2:35 pm

Imkeww - Does the mobile chariot come to customers, or do customers go to the mobile chariot? The impression that I got was that the chariot waqs basically a way of increasing check-in capacity at existing gates - that is, passengers waited in line to check in; whereas American's roving agents allow people to check in while they are sitting in the terminal area seats or having a snack at the airport McDonalds.

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