American has had a busy news day as some major developments have occurred or been completed:
1) Today American Eagle completed its transition to an "All Jet" carrier at O'Hare -- that means that all 163 daily departures will use the Embrear 135 or 145 jet.
2) This saturday American Eagle will open its brand-new 13 gate satellite terminal at D/FW. It is a beautiful new facility and worth a look at if you're in the D/FW area. You can access the terminal by going to the shuttle station at Terminal A, lower level, Gate 1
3) American has announced an expansion of its new "Roving Agent" program. If you have not heard about this program, let me tell you. It was started at SJC this summer and is being expanded to over 25 airports because of its major success. The "Roving Agent" program involves AA agents who walk throughout the terminal area with a wireless hand-held device which allows them to check-in passengers without them even having to approach the gate area. This means that agents can be at security or even at the coffee stand and check in a passenger! The hand-held machine prints off barcode stickers which are placed on the passengers' ticket jacket. Agents can also provide connecting gate information and departure/arrival times. The program has been a major success among passengers and employees.