What they are...
In my humble opinion, they are some of the unsung
heroes of the airline industry!
"They" have pulled buzzing or ticking bags off aircraft
I've been strapped to numerious times...
"They" have pointed out aircraft damage (after pilot
walk around completed) numerious times...
"They" are the ones who take the extra time to go find
a little girl's puppy and make sure it's on board.
"They" help keep us safe and make us look good.
(us = the entire airline employee team)
Captain Joe Richter, American Airlines