Listen, those questions seem ignorant for us airline buffs but do WE know everything about public transport tickets, hairdryers, microwaves, computer software, European history, whatever. And would WE like to be treated as S**T is we ask an ignorant question about it to someone who we pay to serve us? For 95% of the people, flying is just a way of getting from A to B hasslefree, why WOULD they care about Eastern going out of business or America West being different from American AL ???
nobody has ever died from hard work, but why take the risk?