VirginA340
Topic Author
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4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 8:31 am

This afternoon on NBC I just saw three NWA baggage handlers throw packages like they were basketballs into a bin attached to a small airport truck as soon as there were coming of a convear belt from a Northwest A320. I forgot what airport this is but it's either DTW or MSP. The three bgaggage handlers were caught on video by a passegner throwning, dropping and tossing letters and packages around like a frisbe. Including the fragile packages too. This is a disgrace among all ground staff and the 4 NWA employees 3 male and 1 female will face stiff disiplanary actions ranging from suspesion to being out of a job. I'm glad that airlines are finally taking this issue seriously.
"FUIMUS"
 
twa
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 8:35 am

It was at MSP. I cant believe they were doing that. I jus caught it on Channel 9 WFTV Orlando.

TWA
 
Guest

RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 8:48 am

I think that the US Postal Service should cancel it's contract with NW over this matter.
 
nwa man
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 9:05 am

I agree that it's a disgrace (just saw the video, it was at MSP, unloading a 747 presumably from Japan), and it's awful that the nation had to see the negligence of those baggage handlers. However, referring to Tedski's comment, NW has a $100 million contract with the US Postal Service, and I don't think it would be rational for the USPS to cancel the contract over one silly incident, that the airline described as horseplay.

Just my $0.02...
NWA Man
Create your own luck.
 
prebennorholm
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 9:11 am

That was a brilliant idea, to record mail destruction on video and show it on TV. That man has saved the world billions of dollars.
Here is an idea for another small and easy contribution to the fight against this madnes:
Every time you experience damaged, destroyed or lost baggage, then post the details - airline, airports, date, flight number(s) - here at airliners.net.
Best regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs
 
nwa man
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One More Thing...

Thu Dec 21, 2000 9:11 am

In fairness to the employees, I didn't notice any "fragile" packages, just boxes and bags of mail going into a large mail bin. Even if it wasn't fragile packages, it was still disgraceful the way some of the employees threw the bags into the bin.

One correction to a post above...the video was filmed by KSTP-TV, a local station based in St. Paul, as opposed to a passenger. They were shooting video for a snowstorm and stumbled upon the (former) employees acting like idiots.

NWA Man
Create your own luck.
 
watewate
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 9:21 am

I saw the video too. Those mechanics have sweet behind the back passes.   But I agree with you all- it should never have happened. Then again, boxes get tossed around anyways, it's just that these guys had a bit too much fun.
 
Critter_592
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 9:58 am

If something had of been glass/or some type of material that was breakable, and it broke while being handled by those guys, would NWA pay for the damaged item? Even if this had not of been caught on camera would they still pay, or replace?
 
ripcordd
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 11:04 am

you guys are all wrong it goes on with every airline and even the post office as i work for them. even the airlines knows about it and they never do a thing about it, that is until it ends up on the news. You should see the way they handle your bags esp if you try and pack more than the 75lb limit. Only if those people could see what they do to those bags over 75lbs you would never pack more than 75lbs again...give them a break
 
Guest

RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 11:08 am

I saw something similar in Las Vegas on a Northwest DC-10. The luggage that people had taken on that ended up needing to be checked was to be put on a conveyor belt, but most of it ended up falling about 25 or more feet to the ground. Talk about careless! Really I think it was an accident. Nevertheless, I would be pretty upset if it was my luggage.
 
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Bruce
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 11:19 am

yeah, it was kind of a disgrace. But I saw that video, and it made us all laugh here at the tv station. Quite funny indeed!
Bruce Leibowitz - Jackson, MS (KJAN) - Canon 50D/100-400L IS lens
 
Guest

RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 11:25 am

I hope the owners of those packages that were thrown about by the NW crew had them insured so if they were damaged can get some money back from the USPS.
 
USAirways737
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 12:27 pm

NWA man was right they were just filming about the snow storm and they caught the baggage handlers throwing the mail around. I disagree w/you though Ndubya, they should loose their contract with the USPS and show a message to the jackasses that handle our bags to treat our property w/some respect.
 
767-332ER
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 12:42 pm


Did they not know that people could see them from the terminal windows? Especially MSP, which has pretty large terminal windows. I hope they get fired and learn to be more careful and that horseplay is not allowed in the workplace, especially in the aviation industry.
Twinjets...if one fails, work the other one twice as hard!!!
 
L-188
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 6:21 pm

Yup....They only reason they would be diciplined would be because it was caught on tape.

The P.O. will probably fine them but they would be shooting themselves in the foot for cancelling said contract. $100M is a lot of mail. The P.O. would have to worry about finding somewhere else to fly it.

I haven't seen the tape but that being said.

Most people don't realise that suitcases are for rough handling. I get a kick out of people who spend $100 bucks for a set of luggage . Then complain the first trip out that got a nick or a scratch on it. There is a reason why airlines don't cover nicks, scratchs, missing straps, missing wheels and the like. It is all on that fine print on the back of that ticket that nobody reads.
OBAMA-WORST PRESIDENT EVER....Even SKOORB would be better.
 
Allee
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It's All Part Of The Business...

Thu Dec 21, 2000 7:31 pm

I haven't seen the video, but as an employee of a major air courier company, I see it happen every day--never in front of a supervisor, of course. But I can admit that I never notice the "fragile" stickers. They blend in the other 5 stickers on the boxes!
 
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DL_Mech
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 9:10 pm

Mechanics should never touch the mail....You get a stern warning from the USPS if you pick up a package that has fallen onto the ramp. You do your best not to run over it, but that doesn't always happen!  
This plane is built to withstand anything... except a bad pilot.
 
Sasha
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RE: 4 NWA Baggage Handlers Destroy Mail

Thu Dec 21, 2000 10:51 pm

The video has just been shown in the UK... Haha... it was kinnda funny, although not so for those whose presents were there.

You could see one of the guys showing off and throwing a package from right behind his back! I bet those 4 employees were like: "OOpppps!!!" After seeing teh stuff on the news.
An2/24/28,Yak42,Tu154/134,IL18/62/96,B737/757/767,A310/320/319,F100,BAe146,EMB-145,CRJ,A340-600,B747-400,A-330-300,A-340
 
a380
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Luggage Falling

Fri Dec 22, 2000 1:20 am

Once at YYZ and it's a CP DC10 (one year ago). I think the plane design is kinda old and luggage handlers needed to crawl inside the cargo bay to retrieve the bags. Other handlers were waiting outside to try to catch the bags. So I saw bags fell out when the handlers inside threw badly and the bags dropped like 15 feet or so on to the tarmac. Same thing happened with their old 732s. For A320, it seemed all bags were packed in nice containers and they were quickly hauled into the plane.
 
ContinentalEWR
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 1:32 am

I'd pick them up and toss them in a heap of trash. What morons!

 
SegmentKing
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 1:50 am

From a former supervisor -- (me) hehe..

Most US Mail comes in very large bags that do not contain packages. Most of the bags we would get were strictly letters, never any boxes. The bags are about 4' by 2' and are vinyl material... and of all the bags i've seen or even handled myself, none included any boxes or care-type packages. I think the USPS actually handles those themselves...

these guys fun just happened to cost them their jobs, as well as prevent them from getting hired from another airline again... the US Mail is a federal issueand I have a feeling it will be marked on their records as being released from work for mishandling..

Nate
~ ~ ~ ~ pRoFeSsIoNaL hUrRiCaNe DoDgEr ~ ~ ~ ~
 
notdownnlocked
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RE: Luggage Falling

Fri Dec 22, 2000 1:54 am

Trust me, I can tell you this happens every day over and over to most bags. I haven't seen the video nor do I need to. Many people unloading bags purposely throw or slam the bags onto the belts after unloading them from the plane. Just go to your local airport and watch what happens. What I am trying to say here is this: if this person has a bag/suitcase in his hand and holds it approximately one foot over the loading/unloading device and the bag comes to a complete stop suspended in air even for a fraction of a second, most of these employees will then slam dunk the bag just like in basketball as opposed to just dropping it and letting gravity have it's way. There is a big difference to the bags/contents between just dropping the bags(i.e. letting them fall by gravity and the purposeful downward force exerted by most of these employees. I have no answer as to why they do this but my only guess is that in order to keep airfares low here in the US the airlines have to find somebody such as these people willing to work 80 hours per week at $5.77 per hour. As for the fired NW guys, perhaps now they are at the local store carrying out your groceries making $6.50 per hour plus the tips you give them. It's just the way of the world and business now.
 
Sasha
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 2:27 am

These careless guys will hardly be allowed to handle food at groceries... My thought.
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prebennorholm
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RE: Luggage Falling

Fri Dec 22, 2000 2:56 am

Notdownnlocked wrote:
-------------------------------
... It's just the way of the world and business now.
-------------------------------

Yes, unfortunately you are right.
TEDSKI hopes that the stuff is insured. But where do insurance companies get their money from? They don't grow money on trees in the garden.
When my luggage is dropped 15 feet to the tarmac, then it may be a soft bag with my dirty underwear. But it may as well be an expensive thing.
It might for instance be a box with a computer communication devise which I was going to install at a remote site as replacement for a failed unit. Packed from the factory in a cardboard box 10 times the size of the unit and filled with foam.
When I arrive at destination with such a, say $5k parcel in destroid condition, then my company may have taken out an insurance, and they can order a new box. But what else?
1. Airline gets upset because I demand to get back home right away on a free ticket.
2. Car hire company get upset because I fail to pick up the rented car I booked at destination.
3. Customer gets upset because I don't deliver my product as promissed.
4. My boss gets upset because he has to pay me salary for producing nothing.
5. I get upset because my work planning goes to pieces.

Sometimes the alternative is (depending on size) to unpack the parcel and take it on board as outsize hand luggage. Then:
1. F/As get upset because...
2. Fellow passengers get upset because they have to sit next to a man with a big machine on his lap.
3. And I am not at all happy having to endure an extremely uncomfortable flight.

There must be a way to tell the airlines that they (or some of them) are selling us a product which we don't want. Facts and statistics will filter weak sisters from good business. Weak sisters will improve or go out of business. Or am I only dreaming?

As I proposed before, let's start with telling the details here at airliners.net when we have damaged, destroid or lost luggage. All details, airline, airports, date, flight number(s) etc.
Smooth landing, Preben Norholm
Always keep your number of landings equal to your number of take-offs
 
crewchief32
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RE: Luggage Falling

Fri Dec 22, 2000 3:21 am

A380,

how did these baggage handlers get into that DC-10???
Did they fly up there???
Usually you have to use a conveyor belt to reach Compartment 5, and with one in position there is no need to throw them 15(!!!) feet down onto the apron.
By the way, almost all large passenger aircrafts require at least one, in the absence of a loading assistance even two or more, baggage handler inside the compartment.
And try this point of view: It`s not only you travelling with a suitcase (=only one to offload or onload), there are 100 people more with you on the same plane, and if it is a turn-around (of the airplane), you can easily figure out how much bags that will be within a quite short ground time!
And very often these bags have to be sorted out for their final destination, too.

I agree that these guys at NWA have been very stupid, and that I would not have tolerated it, if they were my co-workers, but hey, were would the world be without a little bit of fun, and to tell the truth, there are more serious problems around than that. Do you remember
when they caught these AA-gang at MIA?? They were stealing valuables from bags!
 
Guest

RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 3:55 am

So this is why our luggage is destroyed... but it makes sense for them to be so rough becuase they have to do it pretty quickly... I mean there isn't much time to be waiting around at the gate for the plane to unload.

Time=Money!

Jack
 
wilcharl
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 8:00 am

I have yet to see a ground crew thats DOESNT have fun with the mail/bags, DL, US,AA, all of them I have seen do it, and its a fairly frequent thing. Most of the green first class mail bags and the yellow priority mail bags look big but are very light. Priority mail is sent flat rate so alot of times its a big box with very little in it = extra light and extra padding. Id hate for anyone in the general public to see what they do in the sorting facilites at FedEx UPS and USPS
 
access-air
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 8:24 am

Good for NWA!!!!!
I know that bags can be heavy but that gives no baggage handler the right to toss anything about like a toy. I used to work for Great Lakes as a CSA and putting bags in aplane is no easy task but purpousely being careless......what a disgrace..... 

Access-Air
Remember, Wherever you go, there you are!!!!
 
CactusA319
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 8:27 am

Although what the NWA rampers did was dumb (even dumber since they got caught), most of the stuff they were tossing around was just letters and light packages, I doubt anything heavy or fragile like christmans presents or such. Of course the media paints the picture like that but we all know about the media...

Baggage mishandling happens at all airlines, it's a fact of life. However, not all bag handlers "slam-dunk" stuff like someone around here said.

What gets to me is that most of these people who call rampers jackasses and morons are those who pack over the 70 lb. limit, pack extremely fragile things in their checked luggage, or check bags with important/expensive stuff they should have carried on anyway. I would just like to see some of these guys working out on the ramp, and then hear what they have to say.

Gabe
Fan of rampers everywhere
 
crewchief32
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 8:36 am

At least one who knows the real life!!!!!!!!!!!!!

I often would like to have one of these morons with me for at least one shift with no less than 4 757`s, too.

 
wilcharl
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 1:21 pm

Kind of off subject but the thread is starting to go this way.. what is the stupidest thing you have loaded (if your a ground crew) or seen laoded on an aircraft, For me, besides the chainsaw full of gas that a customer tried to gate check (of course it never went), we had a full size painting unprotected, lots of bags with bowling balls or weights in it, people love to put meat in their luggage which when there is a delay the meat spoiles (especaily fish) and stinks up the bin, had a bag one day rip open it was over packed with can goods, looked like the customer asssumed there were no grocery stores at their destination. Seems Dallas Houston Miami and NY LaGuardia are the biggest offenders LaGuardia being the worst. EWR and JFK dont seem to be as bad as LGA. Apparently the worst someone found was someone trying again to gate check a 5 gallon can of gas. Again apparently this made it threw the airport security and acording to the rumor, the customer was in lawn maintintance or something and was flying from florida whre gas is very expensive and didnt want almost 7.50 in gas to go to waste.. Hey if it isnt true makes for a good story
 
CactusA319
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 1:31 pm


Yup, LGA is the biggest culprit when it comes to loading the weirdest sh*t on planes.

When Pro Air was alive, we used to get bags full of food, such as meat and fish, that would stink up the bin something horrible. Another time somebody had a bag full of rice that spilled all over the bin. Once, I was working bagroom and this checked cardboard box came down the conveyor belt and once reaching the end fell off. I picked it up and it immediately got wet. Apparently something was spilling inside. It turned out to be a box full of liquor. Everything you could imagine:Vodka, Rum, you name it. We've loaded awedding dress for a couple getting married the same night in LAS, we've had aircraft tow-bars shipped in, had to load aircraft tires (extremely heavy). Sports charters were the worst, with all the equipment and weights and stuff. We always had extra people on hand for those.

 
nwa man
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 1:46 pm

CactusA319--
That was exactly the point of my second post. Nobody's Christmas present was destroyed when the baggage handlers did that, however stupid it was for them to do that. At worst, a letter or two will wind up dog-eared. However, leave it to the media to add the headline "NW destroys Christmas Presents" or whatever variation of that you prefer to the next story about the event.

NWA Man
Create your own luck.
 
norjet
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 2:16 pm

With all the mechanics' delays and court injunctions, cancelled flights and fed-up pax, this video just puts the icing on the cake here at MSP.

The union has got to realize that stupid acts like this only reinforce the idea in the public's minds that the problems at Northwest are entirely the fault of the rampers and mechanics. NW management is smelling like a rose today.

It doesn't matter that it's 5 below outside. It doesn't matter that the pay is bad, that the contract expired years ago, that the IAM got decertified... The perception of the traveling public is the *only* thing that matters. And there are video cameras everywhere.
Publishing travel advice for adopting families - to justify being an airline geek
 
Carioca Canuck
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 2:18 pm

As this a baggage related incident........

My "carry on" sized gym back was unfortunately "checked" baggage one day.

At the other end I waited and waited as the container was unloaded, only to find it squashed at the bottom. Some moron did that without thinking.............

I haven't seen the NWA news video yet.......but it should make me laugh.

 
XFSUgimpLB41X
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RE: 4 NWA Baggage Handlers Destroy Mail

Fri Dec 22, 2000 3:49 pm

That video was shocking in the fact that that's my dad's airline and bad publicity for where the paycheck comes from....but also hilarious in the fact that those guys were alleyooping the boxes into the container and that one guy just kept on chucking them behind his back. The package that bricked off the "rim" and bounced in the snow was pretty funny. Those were just standard mail containers though that i see all the time. Unfortunately the media is made up by a bunch of retards that dont know jack about anything except how to blow things out of proportion and skew them the way they want to go...so this will be talked about for a while.
Chicks dig winglets.
 
wilcharl
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RE: 4 NWA Baggage Handlers Destroy Mail

Wed Dec 27, 2000 4:22 am

Apparently every holiday traveler saw this video. Almost every time I went to take a customers gate check bag, they would say soemthing about that video. Also I noticed the pax are stareing out the windows more then Ive noticed in the past. I had to deal with an LGA flight on x-mas day that was delayed and had 22 gate checks. 3 of them wouldnt fit down the chute on the jetway. Ive never intentialy done anything to a customers bag, but, when I am the one that gets to take the bags to baggage claim and throw them on the belt, you can bet that the big bags are the last to go on the belt!!!
 
Guest

A Funny Realization

Wed Dec 27, 2000 1:55 pm

I bet "NWA BAGSMASHER" now regrets ever having chosen that username!