According to surveys conducted aming their frequent flyers, Air France pleases its customers with the current offer.
This means their customers don't rate Air France only on their seats, but also on the Flight Attendants, the food, ground services, reservation, airport facilities, ...
According to the same surveys, some competitors do have better marks as far as the seats are concerned.
The recent upgrades, which some people find ugly, are apparently pleasing customers (that's the most important, isn't it?).
Air France was among the first airlines in the world to introduce a full reclining bed in First class (L'Espace Première First
) in 1995.
Is this a reason not to improve the offer? No. Of course, Air France, like any other airline willing to stay in the race, is always investigating all options for future in-flight services. Be sure they want to care for what provides half of their revenue -premium customers.
The date of 2003 was reported in the press. That might sound a bit long before they chaneg their offer. But that's the average industry timing.
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Photo © Philippe Gindrat
Air France's Tempo Economy