The incident involves a member of KLM’s ground staff at Cape Town airport, and an AMS-bound pax in wheelchair, a week ago.
The pax had requested a wheelchair (which she received) and required a person to push the wheelchair from the gate, to the waiting 744 (all stands in CPT are remote). The KLM employee refused to do this, citing her pregnancy. She then began to snatch items from this pax, telling her that she couldn’t carry all the items with her on the a/c.
The KLM lady is then reported to have hit the pax with a bag after loosing patience with the old lady. The employee in question, denies having “hit” the elderly lady, but simply having dropped a bag onto her.
All other KLM ground staff refused to help the pax board the a/c.
No word on who eventually helped her board.
This sounds like fairly poor service in my opinion; the bottom line for me, was that the KLM lady’s behaviour was unacceptable. Why didn’t a member of the cabin crew come off the a/c to assist???
N.B. I am not trying to put KLM under a bad light, I have flown with them before with no problem, I am simply posting an article which I thought was interesting.
Photo © Thomas D. Mayes, Jr.
Thoughts/comments?? Please try not to say “Oh that’s just typical of KLM”, how would you have solved the problem??