We all have our favorite airline, and we all think that the particular carrier that is our favorite is the best. But there's always room for improvement.
Let's share what we'd like to see our favorite carrier do in the near future to improve customer service, safety, corporate culture, image, ease and simplicity of operations, or any other area you think is important and has room for improvement. They don't have to be huge changes. Often, it's the little things that count the most.
I'll start with my favorite carrier: the one that pays my bills. Delta Air Lines.
Send pilots to brief and basic customer service training. No, not how to check people in or how to board a flight, but rather how to deal with customers. A simple announcement in the gate area from the Captain can do wonders to calm passengers during a delay. Nobody can be as intimidating to an unruly passenger than the Captain.
Offer a choice of butter or margarine with coach class meals instead of that nasty ass 65% spread.
Make headsets free for inflight movies. Few things are more ridiculous than charging $5.00 to see a movie with crappy audio when you can just rent it when you get home for $1.99.
Do away with SkyDeli. Passing meals out in a bag at the gate is way tacky. Either pass the snacks out in trays onboard or don't offer anything. To me, SkyDeli is kind of an insult as a passenger.
Not much I can think of.
FAs should be stricter in enforcing carry on restrictions and enforcing the rules when the seat belt sign is illuminated.
Management needs to show the ability to negotiate positively with the pilots. I've been through this a zillion times, and I'm sure some of you are tired of hearing it, but a promise made should be a promise kept. The pilots are only asking management to follow through with their promise to restore Delta pilots to their rightful position as the highest paid in the industry.
ESOP would be wonderful.
Accelerate the process of integrating our new brand image into airport signage, ground service vehicles, and most importantly, aircraft paint schemes.
EASE AND SIMPLICITY OF OPERATIONS
Increase our presence out west, particularly in the important markets of LAX and SFO. (Note: According to rumor, this may happen with a buyout of Alaska Airlines.).
Order more 777s. We are well behind UA, AA, and CO in the 777 race. We need to rectify that situation. (Note: According to rumor, a huge 777 order may be just around the corner.)
Well, those are my suggestions for Delta. Feel free to offer feedback, your own suggestions for your favorite carrier, or comments in general. Let's just keep it positive.
It's a new day. Every moment matters. Now, more than ever.