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Suggestions For Your Favorite Airline

Tue Jan 23, 2001 8:30 am

We all have our favorite airline, and we all think that the particular carrier that is our favorite is the best. But there's always room for improvement.

Let's share what we'd like to see our favorite carrier do in the near future to improve customer service, safety, corporate culture, image, ease and simplicity of operations, or any other area you think is important and has room for improvement. They don't have to be huge changes. Often, it's the little things that count the most.

I'll start with my favorite carrier: the one that pays my bills. Delta Air Lines.


Send pilots to brief and basic customer service training. No, not how to check people in or how to board a flight, but rather how to deal with customers. A simple announcement in the gate area from the Captain can do wonders to calm passengers during a delay. Nobody can be as intimidating to an unruly passenger than the Captain.

Offer a choice of butter or margarine with coach class meals instead of that nasty ass 65% spread.

Make headsets free for inflight movies. Few things are more ridiculous than charging $5.00 to see a movie with crappy audio when you can just rent it when you get home for $1.99.

Do away with SkyDeli. Passing meals out in a bag at the gate is way tacky. Either pass the snacks out in trays onboard or don't offer anything. To me, SkyDeli is kind of an insult as a passenger.


Not much I can think of.

FAs should be stricter in enforcing carry on restrictions and enforcing the rules when the seat belt sign is illuminated.


Management needs to show the ability to negotiate positively with the pilots. I've been through this a zillion times, and I'm sure some of you are tired of hearing it, but a promise made should be a promise kept. The pilots are only asking management to follow through with their promise to restore Delta pilots to their rightful position as the highest paid in the industry.

ESOP would be wonderful.


Accelerate the process of integrating our new brand image into airport signage, ground service vehicles, and most importantly, aircraft paint schemes.


Increase our presence out west, particularly in the important markets of LAX and SFO. (Note: According to rumor, this may happen with a buyout of Alaska Airlines.).

Order more 777s. We are well behind UA, AA, and CO in the 777 race. We need to rectify that situation. (Note: According to rumor, a huge 777 order may be just around the corner.)

Well, those are my suggestions for Delta. Feel free to offer feedback, your own suggestions for your favorite carrier, or comments in general. Let's just keep it positive.

It's a new day. Every moment matters. Now, more than ever.
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 8:57 am

Enforce carry on regulations with an IRON FIST!!!

Put Power Ports in every single seat. Nothing more useless than a laptop which doesn't work.

Segregate parties including children under four. Other passengers want to sleep, thank you very much.

Give out more than one pillow. If a passenger has two pillows, he can arrange incredibly good lateral support

Have total transparency. If a passenger wants to know WHY a plane isn't there, the CSA must turn the computer around and show the passenger the truth. No lies. No runaround.

It would be incredibly nice if they also provided noise cancelling headphones instead of that cheap headphones that you could sign for and guarantee with a credit card.
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 10:06 am

HAHAHA LOL FlyBoeing! - Segregated flights??? Never.

Well DeltaSFO this is a great and thoughtful thread. Smile
But what makes you think that Delta is about to make a "Huge 777 order"??? You may be right, but I'd like to see some reasoning behind your thoughts Smile -

Why upgrade from 762's to A330's if your domestic fleet is growing older by the second?????? 737NG's would fit QF like a glove. Better range the Airbus models and quieter. Newer Regional aircraft needed. Get some Embraer or Canadair planes PaLEASE! Service is GREAT, SAFETY???? DUH! PERFECT. Ummm.... 747 Classics are cool, but they gotta go. (Will the incoming 744LR's or 330's replace any of these??? -QantasSP?or Qantas747-438?-) MORE PTV's ON LONG RANGE FLIGHTS.

Thats all for now....

Kindest Regards,
 SmileQantasA330 Smile
aaer 777
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 10:23 am

Noise canceling headphones cost around USD300 each... we are not going to see them in coach for another while... a pity as they really work incredibly well... As for segragation of children on flights.... Segregate all laptop users as well, the clicking of the keys can really get on your nerves... they should be parked at the back with the screaming babies LOL... Sorry, could not help it...
Which part of "NO" do you not understand?
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 10:44 am


Good points.

Here's mine about United:

1) Fire Goodwin!!!


P.S. Did you get my e-mail perchance?
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 10:52 am

Be fair to all sporting goods that are checked in. Golf clubs and skis fly for free, yet others (i.e. bike) are charged extra. This can add as much as $100 roundtrip.
Laptop ports would be nice, as well.
More widebodies- this one is directed at CO.
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 11:14 am

My Favourite ar AirNZ and Korean Air.

Korean Air..... Improve your SAFETY record!! Everything else is fine. also change the Uniform!!

AirNZ..... Get Attractive FLIGHT ATTENDANTS!! and change the Uniform!!
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 11:35 am

Southwest: Pad the schedules just a bit more to improve on-time performance.
--Re-configure 737-200s and 300s so that they don't have the "lounge seating." By taking out the bulkheads, the cabins will appear more spacious, and Southwest can also expand legroom to 33-34 inches, like on the 73G.

Alaska: Pad the schedules of flights to Mexico a bit more, as well as other "chronically late" routes.
--Add the much-talked about Satellite TV system-wide (except for 737-200s and perhaps older MD-80s). Charge $3 in coach, and no charge in First. At the same time as they install the satellite TV, re-configure coach cabin to offer a bit more legroom (12 F, 120 Y on the 734s, 12 F, 100 Y on the 73Gs, and 12 F, 118 Y on the MD-80s), and expand overhead bins.

--Improve First Class service on shorter flights (more food on non-meal time flights, bring back hot breakfasts on short flights, hot towels, warm mixed nuts etc...

RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 11:36 am

STAY US Airways STAY!!!!!!!!
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 12:13 pm

Air India: get a bigger fleet. Period! Everything else is purrfect!

Indian Airlines (IC)-> 1) Get rid of those awful B737-200's operated by Alliance Air (CD) from all routes incl. the feeder routes. Repl. them with A318s, which will fit weel with IC's all Airbus fleet.

2) Stop the Kangaroo flights and have more direct non-stop flights. I mean COK-BLR should be a mere 50 minute flight non-stop on the A320. Last time it was a 3 hr hop across half of Southern India (COK-TRV-Coimbatore-BLR). Atleast indicate the flight routing beforehand!

3. Inflight service is better than ok, but could do with some rework. Food on Flights out of BOM, BLR and COK is good, even excellent. But out of stations like PNQ, sometimes chicken tastes suspiciously like rubber. Veg food is excellent. Perhaps it may be slightly impractical, but could European items like croissants etc be replaced with Indian food. It might be a little difficult to store and serve though!

4. Considering the number of pax travelling with Laptops on IC flights, perhaps an arrangement could be made for power sockets even in Y-Class. There seems to enough space for this on the A320s and is definitely there in the A300B4s. The batteries on my laptop last for just 45 mins, and i dont want to juggle around with batteries everytime. IC should definitely be considering this.

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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 12:13 pm

Continental needs to aggresively deploy those 767's and get rid of the DC10's once and for all. It can add
two or four more 777's.

Add PTV's to the 757 fleet that flies to Europe and
they will dispense once and for all with all those cry
babies who supposedly won't fly a narrow body on a
segment that can be shorter than EWR-SFO with
bad head winds....

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Joined: Tue Jan 09, 2001 12:03 pm


Tue Jan 23, 2001 12:21 pm

get attractive flight attendants!

I applaud Air NZ for picking F/A of all appearance, shapes and sizes, based on their ability to provide good service and stand out in safety procedures rather than their looks.

RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 1:41 pm

Delta SFO, you make a great point about the movies! I knew a few pilots at AirTran that were more than willing to get up in front of the passengers and explain the dealy in order to sedate the mob... The SkyDeli idea is kind of cheap and insulting, but on those shorter flights, it sure beats getting a tiny sack of peanuts and a drink!

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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 2:01 pm

I like a few Airlines so here it goes:
KLM- I would like to see 777s. The Image is good, the service is good. A bigger Fleet would be great.

AeroMexico- Get rid of the old DC-9s. The new colors are kind of ugly. It looks like they tried to copy United with the blue "belly" and American wth the silver "top".
Serice is good, punctuality is excellent. Rout structure is fine. I would like to see bigger aircraft and a larger Fleet.

Mexicana- Nice colors, the service is o.k. I suggest they change the 727s already and get some bigger aircraft like the 767. I like their 757s. A bigger Fleet would be nice and more international routes.

Just my opinions,

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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 2:59 pm

Hello Everyone,
What I would definitely suggest for my airline (Delta. What a surprise!) is to stop fooling around, and have service to more destinations out of BUR and LAX (that's a long shot!). Not only that, they're canning the evening flight from LAX to Mexico City (their only flight from LAX to MEX) for the Sring season. Instead, they should operate in the mornings around 10 A.M. (like they use to back the 90s) and keep the evening flights. But Delta isn't necessarily canning the entire LAX-MEX route. Instead, they're changing the departure to 12:30 A.M., arriving at MEX around 6:00 A.M. Oh well, I guess I have to leave a lot earlier, and live with it.

"Fly to somewhere fun!"-Delta
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 7:48 pm

I'm a big fan of Kuwait Airways.
They are every bit as good as Emirates, which seems to be the bench mark airline for this region.

I pretty much like them they way they are, however there is always room right?

I like the Idea of a lap top power port.

PTV's need interesting choices for the mix of passengers not just locals.

I'd like to see Kuwaiti women as Flight attendants, I've flown on 16 sectors with them and never remember seeing a Kuwaiti woman on the crew. Lots of British women though.

The fleet. I like it mostly, but a few 744's and a fleet of new A340-500's would be nice. Love to see regionals with every carrier but doubt if Kuwait could justify them.
the 757 would work well for them in the hot conditions.

I like the colours but they could use an update to the livery. I'd like to see the aircraft in a solid Royal blue, with a wavy gold cheatline of sorts and large Gold lettering simply saying 'KUWAIT!'
I remember when the DC-3 was new!

RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 9:29 pm

AirTran: Keep it the way it is. Maybe add audio entertainment if you ever get the chance. Put in more 717s to PHL!

RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 10:42 pm


1) Dump HP as a partner.
2) Dump NW as a partner (the HP of Asia)
3) Get more widebodies
4) Get some more routes to Asia so we don't have to fly NW
5) I agree, the $4 headset has to go. UA no longer charges for it.
6) Join a major alliance so I can get some FFP miles in Europe and Asia
7) Let your Platinum members get in the lounges like Oneworld and Star airlines for free.
8) Pay your employees higher wages. Maybe the EWR CSA's will smile once in a while.

Not too much to ask
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RE: Suggestions For Your Favorite Airline

Tue Jan 23, 2001 11:20 pm

For Delta:

Reestablish transpacific service that they cut back in the mid 90s. Specifically, I miss being able to take Delta all the way to Seoul. Kudos for SkyTeam; my trips on KE count as base miles toward keeping medallion status now and that makes me happy.

Also, ASA's poor service is still killing them. Will ASA ever be as good as Comair?

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