I just did the Detroit to Rome flight...and now I'm back. The new World Business Class is just a temporary solution while we are waiting for the new aircraft. The food is excellent. The seats are comfortable. The entertainment isn't bad, although at times I wonder about the movies. I have never had any trouble with any of our Flight Attendants. True, they aren't the youngest, but then again these routes require the most seniority. If you treat our Flight Attendants like people and actually have a conversation with them, you will have some of the best service in the sky.
Of course, I am a little biased.
Aviation is proof that, given the will, we have the capacity to achieve the impossible.