EIPremier
Topic Author
Posts: 1462
Joined: Wed Sep 27, 2000 8:17 am

Year 200) Airline Performance: DOT Report

Fri Feb 02, 2001 8:52 am

The DOT issued their February report today, making public info on the performance of the 10 major airlines during the year 2000, in terms of consumer complaints, on-time performance, and mishandled bags.

Consumer Complaints per 1,000 passengers (best to worst)

1) Southwest 0.47
2) Delta 2.01
3) Alaska 2.04
4) US Airways 2.59
5) Northwest 2.61
6) Continental 2.84
7) TWA 3.47
8) American 3.54
9) United 5.30
10) America West 7.51

BAGGAGE HANDLING: (best to worst, mishandled bags per 1,000 passengers)

1) Alaska 3.48
2) Delta 4.49
3) US Airways 4.76
4) Southwest 5.00
5) Northwest 5.24
6) Continental 5.35
7) American 5.50
8) TWA 6.07
9) United 6.57
10) America West 6.62

ON-TIME PERFORMANCE:

1) CONTINENTAL 78.1 %
2) Northwest 77.4%
3) TWA 76.9%
4) Delta 75.3%
5) Southwest 75.2%
6) American 72.9%
7) US Airways 72.3%
8) Alaska 68.1%
9) America West 65.5%
10) United 61.4%

No cancellation data for the year was available, but these were the December stats (fewest to most cancellations compared to number of operations)

1) Southwest 1.9%
2) Continental 2.6%
3) Alaska 3.6%
4) US Airways 4.4%
5) America West 4.7%
6) TWA 5.6%
7) Northwest 6.3%
8) United 7.0%
9) American 9.4%
10) Delta 10.1%
 
EIPremier
Topic Author
Posts: 1462
Joined: Wed Sep 27, 2000 8:17 am

RE: Year 2000 Airline Performance: DOT Report

Fri Feb 02, 2001 10:44 am

Just adjusting the position to correspond with another post I made.

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