GunFighter 6
Topic Author
Posts: 401
Joined: Fri Jan 19, 2001 6:05 pm

Swissair Opinion

Fri Feb 23, 2001 9:48 pm

hey there.

I was wondering what your opinions are about swissair.
Its definately my favourite airline.

I have flown with AA, Delta, Crossair, Continental and swissair.

but swissair is the best by far in my opinion.
what are your opinions ?
 
swiss-airplane
Posts: 557
Joined: Wed May 03, 2000 3:08 pm

RE: Swissair Opinion

Fri Feb 23, 2001 10:08 pm

Hi.
Thank's for voting Swissair. This airline is very good. In compare with Delta. Delta has unfriendly F/A's. I will fly with American Airlines in one month. I look forward of this trip. I have also flown with KLM and Northwest Airlines and I have to say Northwest is nothing special. Their service is not so good. But Crossair of Switzerland is also very good. They are called as Champaign airline, because of their famous service.
Anyway both Swissair and Crossair have higher fares than others, but mostly their service is a class of its own.
Greetings
Mike, mike.schaer@bluemail.ch
 
MAC100
Posts: 262
Joined: Wed Oct 25, 2000 7:53 am

RE: Swissair Opinion

Fri Feb 23, 2001 10:48 pm

SR used to be a great airline, but in recent years their service has greatly decreased. I can only speak for their transatlantic service, however. Their new planes are easily the most uncomfortable, if you travel in coach. If you travel in business or first this may be a completely different story, I do not know. I think they really tried to do a great job by putting in very fancy seats, but the whole setup back-fired. These seats are extraordinarily narrow, you constantly bump into your neighbor with your shoulders, or into flight attendants or passengers when they pass through the aisles. At 6' 4" I can't sit upright in a window seat (a problem on all A330/340) either. The service is really variable and can range from professional and acceptable to outright annoying (the quality of the food that they serve is consistently disgusting, though). Their customer service is completely non-responsive; complaints are either answered with canned form letters sent by email or ignored altogether. I did my last and final flight on Swissair last January when a flight BOS-ZRH-BOS turned into the most torturous experience I ever had on a transatlantic flight. I do not ask for much, I want to be able to sleep from BOS to ZRH and work from ZRH to BOS, and generally left alone. I realize that nobody can offer caviar and gourmet meals for $350, roundtrip! I have now switched to BA, or on occasion LH, both airlines offer better, more consistent service and they operate much more comfortable planes (even LH’s 340s are better, even though I can’t travel in a window seat either). It adds a few hours to your travel time where you hang out at LHR or FRA, but it’s well worth it. Many loyal SR customers who used to prefer SR have made similar moves and said goodbye to SR. If the new leadership can’t turn the airline around I seriously doubt that they can survive as a major player!
 
gerardo
Posts: 3372
Joined: Sun May 21, 2000 6:22 pm

RE: Swissair Opinion

Fri Feb 23, 2001 10:51 pm

So far I have flown British Midland, Iberia, Aviaco, Singapore, Ansett Australia, Crossair, Swissair, United, Delta, KLM, GB AIrways and some others.

Amongst them, Singapore is a real top airline, but closely followed by Swissair. The differences are sometimes only found in details, but can be essential.

Regards
Gerardo
http://fly.to/zrh
dominguez(dash)online(dot)ch ... Pushing the limits of my equipment
 
swiss-airplane
Posts: 557
Joined: Wed May 03, 2000 3:08 pm

RE: Swissair Opinion

Fri Feb 23, 2001 11:59 pm

Dear MAC100
It is really true about the flights. It depends on service and aircraft of several Swissair flights. I heard a lot ot times that the Swissair A330 is not very comfortable. I don't know it. I flow just the MD11 on long-haul routes and this is a great aircraft. Personally I love the 777. The new Swissair management said that they want to improve the Swissair service. I mean they are still a very good airline with a good name but they can do a better job. But I believe they are better than a Lufthansa. Because Lufthansa has a lot of rude F/A. Swissair has also some, but it isn't really bad.
The service in Business and First must be excellent, I mean Swissair reached a lot of awards for that.
Kind regards
Mike
 
ZRH
Posts: 4371
Joined: Tue Nov 16, 1999 11:32 pm

RE: Swissair Opinion

Sat Feb 24, 2001 12:29 am

F100: It is not so bad as you say. The service is usually better than in many other airlines, e.g. LH. I made a lot of bad experiences with LH F/A. I have to agree with you in one point: Although I like the A 330 very much, I must admit that the SR 330 economy class is not comfortable (I have flown it more than a dozend times between ZRH and NYC). They don't have less legroom than all other major carriers (I have flown AA, DL, SQ, LH, SAS, MH, Varig, IB and many others) but the seat is not good. I heard that they put into the 346 a completly other seat and I hope they will chance them in the 332 during the C or D checks.
The business class in the SR 332, regarding legroom and seat width, is very good.

Kind Regards
Philipp
 
MAC100
Posts: 262
Joined: Wed Oct 25, 2000 7:53 am

Zrh

Sat Feb 24, 2001 4:11 am

I can only hope that my experience last January was worse than average. What really annoyed me the most was the flippant response I got from SR when I complained about my experience. I am certainly quite tall at 6'4" and it may be less of a problem for smaller people (maybe for somebody from Appenzell?). The seat pitch officially is at 31", at the lower end of what is normal. The metal footrest is what bothered me most; when extended I could no longer fit my knees anywhere, and when it was not extended protruded to hurt my shin. In addition, the seats are very narrow (I am really not fat or anything). I do believe that SR wanted to do a good job and make it very comfortable but it simply does not work, these planes are not wide enough to do in economy what SR tried to do. And honestly, my experiences with certain SR crews have not been any better than on LH. I have no doubt that the business and first class accommodations are better, but, sorry, it's way too expensive for me (I am a university researcher and I have to stretch my travel budget to the max, and my personal trips are usually short extended weekend hops across the pond and back).
What exactly is it that you like so much about the A330s? I am asking this question because I have not found anything that I particularly like about these planes (but then again my one and only experience was that particular trip from hell early last year). Please, I am only asking you to comment on issues of passenger comfort etc, the A versus B stuff is a mostly irrational issue where the two camps would never agree. I know that these planes "make sense" to SR because of commonality reasons etc etc, and they are "modern" compared to the older 747-300 that they "replaced" (at least on the BOS-ZRH route). I find them somewhere between a 767, a narrow- widebody that has probably the most passenger-friendly layout, and the real widebodies like the 777 and 747 where you obviously can get stuck in some middle seat. SR stuck me in one of their middle seats in middle row, both ways, thank you!). I really made a valiant effort trying to like these things but I do not find them very pleasing (for some reason, I have much less problems on AA's old and shaky A300-600s that fly between BOS and LHR even though there should be no differences in cabin designs between the two planes, right?)
 
SR 103
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: Zrh

Sat Feb 24, 2001 5:29 am

I have flown economy and business recently and I can state that their business class is fantastic! The food is great and the service is exactly like Asian airlines. However their Economy is a little less than pleasing. I believe the management has realized this and is doing something about it! The food is good when compared to many other airlines over the Atlantic, but the service is still the best from my experience and I can tell you I have flown over 35 airlines in my life and I am only 18!

MAC100: I live in Frankfurt and I can tell you from my experience of crossing the pond on LH/UA have been far from decent. BA is a good choice as an alternative to SR but LH, not in my opinion. The crew are far worse! (comparing 10 years of flying with SR to 4 continents and 4 years of flying on LH between 3 continents)! Atleast SR tried to do something special with their seats! The A330 is a good aircraft but I do think SR could do better on their seats. I have flown Cathay's and Gulf Air's A330 and I can tell you it is a comfortable aircraft! I'm sorry U didn't like SR but I'm sure that after flying as much as I have ,you would realize that Swissair is a excellent airline when compared to other airlines. I hope you give them another try in the future!


SR 103  Smile/happy/getting dizzy  Smile/happy/getting dizzy  Smile/happy/getting dizzy
 
MAC100
Posts: 262
Joined: Wed Oct 25, 2000 7:53 am

SR103

Sat Feb 24, 2001 8:32 am

Thank you, SR103, for your comments. I am originally from Switzerland, and I really would like to like SR! I have not flown on LH that much, but my experiences have been fine (the color combinations in their cabins, well that's another story). As I said I stick with BA these days, and I am very happy with them. If SR puts 340-600 on BOS-ZRH routes (highly unlikely) maybe I'll give them another shot, but for the moment I really would not fly with them for free! I am sure that you fly more often than I do. I do a lot of domestic trips here in the US (nothing to write home about!), and for the last 15 years I have been flying US-Europe about 6 to 8 times a year, usually through ZRH to visit family. As I mentioned above, all I expect is a good night's sleep on the eastbound leg and to be basically left alone so that I can get some work done, or read a book on the way back. I am sure you say, (what a nerd!?) -why does this guy not fly in business or first?? It's the $$s, I am cheap and it's only a 6 to 8 hour trip that should be survivable with a minimum of amenities!
Can I ask you to tell me what it is that you particularly like about the A330 (no A vs B BS, please!)?
 
SR 103
Posts: 1618
Joined: Sun Oct 01, 2000 6:19 am

RE: MAC100

Sat Feb 24, 2001 8:54 pm

Thanx for your comments! What I like about the A330 is that it is a very quite aircraft and is better than the 777. I think the 767 is better but the A330 beats the 777 hand down in my opinion. The reason is every single flight I have had with the 777, the PTV's never seem to work in my seat, the air in the cabin is extremely dry, and I believe this is a problem that has been brought forth to the airlines and manufacturers. The A330 is also a spacious aircraft, in Business and Economy. I flew ZRH -EWR on both the A310 and A330. The A330 is much better and more spacious! I realize I am not 6"4 but I thought the A330 is nearly the same as the A340. Maybe it is just Swissair’s seats! Try another A330 on another airline or when Swissair refits their aircraft with new seats. Thanks for your opinions!

SR 103  Smile/happy/getting dizzy  Smile/happy/getting dizzy  Smile/happy/getting dizzy
 
gibberish
Posts: 411
Joined: Mon Sep 11, 2000 5:35 pm

RE: Swissair Opinion

Sat Feb 24, 2001 10:44 pm

Hi guys,

I have never flown the A330. I have however flown the MD-11 very often. I do SR108/SR109 (ZRH-SFO-ZRH) at least once a year (sometimes twice or more). I am very pleased with the Swissair MD-11s. Spacious economy class. Swissair's service is great and so is their food. Two years ago, I flew to SFO with Lufthansa through FRA because SR was sold out. I hated it. I couldn't get any sleep flying eastbound. The flight attendants were of an unfriendly sort and food was nasty. Never again. I will stick to Swissair. My next SFO-trip is on April 13th. I can't wait.

Back to the A330. A friend of mine flew the A330 to Male from ZRH and back on Edelweiss Air last week. He said the window seat is horrible because the cabin is in the upper part of the body, unlike the MD-11 where the cabin is at the flat part. You have no room. That's too bad. I love the MD-11 and it will be sad to see it leave the Swissair fleet!

Anyway, in my opinion Swissair is great. I know they will get better thanks to new management.

gibberish
 
GunFighter 6
Topic Author
Posts: 401
Joined: Fri Jan 19, 2001 6:05 pm

RE: Swissair Opinion

Sun Feb 25, 2001 2:03 am

Hey folks.  Smile

I see the opinions varies.  Smile

I have flown SR 6 times now, and I must say I am pretty pleased with them compared with the other flights i have flown.

I flew AMS-BOS
AMS-ORD
AMS-DFW
multiple times.
all flights i flew in the 330, now I must say these arent the largest planes there are, but they are sure good looking. perhaps one of the reason i am so pleased is the fact I always reserve the same seat.
ROW 17 seat A. this is where the Buisness class goes over in Economy. you can find extra room here and that is really pleasant.
I also find the cabin crew most friendly, and sometimes very good looking. never had any problems.
not like I had sometimes with AA.

SR is an A company to me. I can understeand that not all report are good, but i am sure you can find small problems with every airline

Best regards
Gerbert Anbeek

I
 
PHLflyer
Posts: 788
Joined: Tue Feb 20, 2001 12:11 pm

RE: Swissair Opinion

Sun Feb 25, 2001 2:08 am

Based on you have flown, SR is probably the best. I have flown on all except Crossair. Whenever I travel outside the US, I try to fly on a non US airline because the level of service provided.
 
luvflng
Posts: 143
Joined: Tue Nov 14, 2000 8:59 am

GubFighter6

Sun Feb 25, 2001 2:26 am

Who flies A330 from AMS to BOS,ORD, and DFW?
I am really curious!!!

luvflng
Radar Contact Terminated, Squawk VFR
 
PHLflyer
Posts: 788
Joined: Tue Feb 20, 2001 12:11 pm

RE: Swissair Opinion

Sun Feb 25, 2001 2:30 am

I think he either meant that he flew ZRH-BOS,DFW,ORD or he meant that he flew AMS-ZRH-BOS......ON SR
 
Guest

RE: Swissair Opinion

Sun Feb 25, 2001 2:32 am

Can't really comment, I've only flown Swissair twice, once they were outright rude, and the other still wasn't the "top-class" thing so many has described.

Just based on my personal experiences, Air Canada beats SR hands down.  Smile/happy/getting dizzy I guess SR is definitely good beyone economy class.
 
GunFighter 6
Topic Author
Posts: 401
Joined: Fri Jan 19, 2001 6:05 pm

RE: Swissair Opinion

Sun Feb 25, 2001 4:06 am

I see i have confused some people.

I have flown to BOS, DFW, ORD
on all diffirent occasions.

SR flies direct from Zurich to Boston in the A330
as well as to ORD.

to get to DFW you have to switch from SR to AA at O'hare because SR does not fly to DFW. ofcourse this last track will be flown in a Super 80.

SR uses its A330 on almost all flights to BOS and O'hare.

Hope this clears it up.
Best Regards

 
luvflng
Posts: 143
Joined: Tue Nov 14, 2000 8:59 am

RE: Swissair Opinion

Sun Feb 25, 2001 11:02 am

Not true!!!
SR uses MD 11 on their winter schedule ZRH-ORD. Saw it yestrday at ORD.

luvflng
Radar Contact Terminated, Squawk VFR
 
GunFighter 6
Topic Author
Posts: 401
Joined: Fri Jan 19, 2001 6:05 pm

RE: Swissair Opinion

Sun Feb 25, 2001 6:30 pm

didn't I say almost ? Luvflng
 
Delta15
Posts: 561
Joined: Sat Nov 06, 1999 5:32 am

RE: Swissair Opinion

Mon Feb 26, 2001 12:03 am

Only flew Swissair in Business class, and ive got to say they basically sucked. It was in the Md11, and the abscense of PTVS, Uncomfortable manual seats, poorly served dinner, and many other problems caused me to dislike them.

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