Today my dad was flying from LHR-LAX on Virgin Flt VS007. He boarded the plane that was named "Lady Penolope" (Registration???) and he was sat in his seat ready to go. Suddenly one of the cargo containers hit the side of the cargo door and so they couldn't get the planes cargo door shut. the scheduled Dep. time was 1200 Local time and then this happened. Virgin announced that they would bring in another aircrfaft to operate the flight. they also said that the Dep. time would be 1500 hours Local Time.
What are your opinions on this?
e.g. do you think that this was a good way of resolving the problem, or could Virgin have done it better?