who cares why its delayed? you know as well as anyone that most delays are cause by weather. i wish you would get it out of yer head that gate agents are lying to you. im not gonna defend anyone who has, cause thats wrong, but i never have, and i wont no matter what. but you have to understand, maybe a gate agents boss is making them lie. ive seen it. and also, it not a good idea to tell the entire truth sometimes to avoid a panic situation. for instance, say flight XXX gets struck by lightning taxiing out. everyone is fine but a computer went out and the pilot has to come back to the gate to get a MX to reset the computer. believe me, you not gonna tell the people in the gate area that their loved ones plane just got struck by lightning. you are gonna tell them the truth, the plane came back to the gate to get a computer reset, and everything is fine.
the flight tracker is such a big help...BELIEVE ME. it chills everyone out to see where the plane is.
and while we are on the subject, i got beef with dateline. its that kind of story that creates irate pax. if you tell people that agents are lying to you, thats gonna become a sterotype, and the flying public will think that all agents are gonna lie.
bottomline is, untill you have done this job, just treat people with the basic human respect and empathy. we are humans too.