Northwest is NOT as bad as everyone says they are, IMHO. "planes that “should be on the Antiques Roadshow” Yes, some of these DC-10s and DC-9s are ancient. But, Northwest has placed a large order to replace these planes. The DC-9 has a new 717 style interior.
"bad attitudes” from flight attendants"
I find NW's employees friendly, helpful, and professional, including the flight attendants.
Yes, I admit their lunches and dinners really need improvement since they are quite bland. But, I really like their breakfast, especially these warm croissant sandwiches!
“chronically undependable” scheduling"
ummm...Wasn't Northwest in the top three on-time for 2000? Didn't they get second place, losing to Continental, who is their alliance partner?
“skyway robbery” on fares to “monopoly destinations” like its hubs in Detroit and Minneapolis"
When I search for low fares while planning a trip, Northwest is usually one of the cheapest airlines, sometimes cheaper than Southwest! And about their monopoly hubs, I agree with what Nwa747-400 said, all the other major airlines monopolize their hubs, too.
Northwest needs to improve on food, amenities and service if they want to be among the best airlines. Northwest doesn't seem to try to compete to be the best when it comes to these categories. They don't play movies on domestic flights, just a couple 30-minute episodes of "Dharma and Greg" or some other TV show on domestic flights more than 3 hours. Many airlines have put it PTV's, winged headrests, and even some have put in more legroom. I hope their new CEO will try to change their service to compete with the top airlines. I think they could learn a lot from their partner, Continental.
Overall, I would reccomend NWA for their reliability and their huge route network. I always look forward to a trip with them. I have remembered flying nearly 20 flights with them, and I think they are quite under-rated. They have shown some improvement recently.
Northwest Airlines - Some People Just Know How to Fly