As I recall then AA ceo Robert CrAAndell said that he was completly dissappointed because The plane could not fly a full payload to it's expected destination and guzzled way too much gas as well. Wall ST Journal did a report on it's safety record in the late September 2000 issue. The MD-11 had an inciden/accident rating worse than the DC-10 and was equivelant to the DC-8 and 707 after only 9 years of service!!! FEDEX pilots I talked to from EWR, ANC and MEM had called it the Scud, Mega Death 11 and the Deathstar and actually went back to flying A300s, DC-10s and 727s to avoid that plane. The plane according to DL, AA and FEDEX pilots was too damn sensitve becase of the smaller rudder and stabilizer and that you needed a fighter pilot's mentality to fly it. The problem was so bad that Delta execs wanted an MD techinican in the flightdeck with the pilots during the first month of revenue service. The 11 was so unpopular that it sold much less than the DC-10 in terms of passenger liners.