JJJM
Topic Author
Posts: 198
Joined: Sun Mar 19, 2000 7:33 am

Airline Employees...so Rude!

Wed Mar 28, 2001 10:46 am

Well, i'm an airline employee, just like many in this chat room.....and i've wonder, why airport airline employees are so rude, with other airline employees.....specially when they are traveling NON REV......many of them are really nasty.

I understand that many employees are a pain, speacially when the flight is sold out, and/or they get bumped, but i've seen many times, how employees are treated really bad, jjust because they ask a question...

I really like CO's style of printing the Stanby list and posting it near the gate, so u can see your position, and decide if u have or not change on getting on a flight....

it's amazing to see how, people change, i've seen employees being so rude to others when they are on duty, and have a totally different attitude when they are traveling NON REV....wow how can a persone be so different?

Many of them beleive its a fevor they are doing, but they don't understando it'a a privilege, that everyone including themselve have for being and airline employee...

I just would like to tell those employees, that u must remember we all work for the same industry....and even if we don't work for the same airline, you never know.....today i might fly your airline, tomorrow you or one of yours might be flying my airline.....

So i really ask all those who read this topic, please think twice before being rude to a co-worker, or airline partner.....
 
ibe1238
Posts: 133
Joined: Sat Mar 10, 2001 9:55 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 10:53 am

I have found that kind of employees and I have reach the conclusion that they never used their ID tickets in other airlines.

 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 12:10 pm

I have non-revved on every major in the US and many foreign carriers, and I can count on one hand the number of times I have been treated poorly.

In fact, I got treated better as a non-rev on Delta than I do now as a Medallion. Ironic?
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
ContinentalEWR
Posts: 3619
Joined: Wed May 24, 2000 2:50 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 12:17 pm

I sincerely hope that E-Ticket machines will render gate agents redundant soon. I was flying from Miami to Newark on Continental Sunday and I encountered a rude, patronizing, disinterested, and unprofessional gate agent not once, but twice, on the G concourse.

ContinentalEWR
 
OH-LGA
Posts: 1253
Joined: Thu Oct 07, 1999 1:42 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 12:39 pm

Hmm....

I'm looking into becoming a CSA... I've been taking a class for the past couple of weeks that deals solely with customer service skills... I believe a lot of the CSA's don't treat you well because they just don't have the right attitude... I for one would be psyched if I got to become a CSA (yes, I'm just approaching 18 so you can see my optimism) and am looking into an airline in particular (no hints people who are in the know Big grin). I would actually enjoy my job, and then radiate good vibes Big grin to everyone and in turn it might help... maybe I'm just being a little naïve here... but hey, why not?  Smile

Moi,
Kai
Head in the clouds... yet feet planted firmly on the ground.
 
NKP S2
Posts: 1665
Joined: Mon Dec 20, 1999 3:16 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 12:40 pm

As the quip goes: "Poor planning on your part is not an emergency on my part". Try to plan back-ups just in case. Failing that, whenever things get tough I wait for the appropriate time to approach the gate agents for help...they've got their hands full enough as it is. Cut 'em some slack and they'll take care of you. I've seen some really hustle and go out of their way to help me out. BTW, I've never experienced rudeness just because I'm an employee.
 
ILUV767
Posts: 3035
Joined: Mon May 29, 2000 2:21 pm

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 12:51 pm

I agree 100% with JJJM on this topic.
 
A330_DTW
Posts: 357
Joined: Thu Sep 28, 2000 9:29 am

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 1:00 pm

I don't like the idea of posting the Processing List in the gate area. First of all, you'll get the person who looks at the list, sees the other people's passcode and run to the phone and change theirs in order to be higher on the list. Second, do they repost the list every time someone verifies or relists? Otherwise you have people complaining that someone got called before they did, etc.
 
WiLdmanVzla
Posts: 590
Joined: Wed Sep 20, 2000 12:17 pm

RE: Airline Employees...so Rude!

Wed Mar 28, 2001 2:19 pm

Totally agree with JJJM...

****
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 5:59 am

First, I'd like to say that I have NEVER received poor treatment or rude service from agents non-revving on American. On the contrary, most of the agents are extremely helpful anytime a problem arises.

As for posting lists, I think that the best thing in the world to a non-rev is Delta's new Gate Information Display System. The system, which places monitors around gates at the airport, is currently in place in a handful of locations and is being expanded. The screens show a variety of flight information, such as meal services, weather, aircraft layout, etc. Three screens, however, are key to the non-rev... The first is a simple booking screen, listing how many people are booked in each cabin, how many have actually checked in for each cabin, and how many seats are available in each cabin. The second is a screen that is a continuously updated standby list. Every time a new passenger checks in non-rev, their position on the list is determined and the list shows the appropriate order. You can always see where you stand, and the system does not reveal pass priority or anything; it only tells the number of people in the party, a few letters of the last name, and the first initial. Finally, a similar screen gives the revenue upgrade priority list, which, along with the availability screen, tells non-revs whether there will be any First Class seats available after the Madallion upgrades are processed.
 
LordOfTheFlys
Posts: 75
Joined: Mon Sep 04, 2000 8:31 am

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 6:26 am

I am in agreement with Purdue. Never have I been treated poorly while non-reving on Delta, in fact, it is quite the opposite.

Perhaps I don't travel enough, but I have never seen anyone treated poorly, been more than 30 minutes late for departure, had a bad meal while flying (I will eat anything anyway  Smile), or had any other gripes to speak of. This is after traveling an average of 15 times /year, for 14 years.
 
ben88
Posts: 1037
Joined: Fri Dec 31, 1999 4:49 pm

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 6:37 am

I don't know what you're talking about but I always treat non-revs nicely because I know i'll be in their position one day. If they are rude to you it is because you are either causing a nuisance, or being rude to them. Of course there are exceptions, but for the most part i've always seen airline employees treated nicely. It's all about attitude. If you approach someone with a good attitude, chances are they will treat you the same way. Such is life...
 
ben88
Posts: 1037
Joined: Fri Dec 31, 1999 4:49 pm

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 6:55 am

I guess my message didnt get posted correctly. Anyhow, I was saying that I have always treated non-revs nicely, and have always seen them treated nicely because I know one day I will be in their position. Which airlines and stations have been rude to you while traveling non-rev? Also, what were the circumstances behind the flight? The staff may have been under a lot of stress and of course full fare passengers are our first priority.
 
ben88
Posts: 1037
Joined: Fri Dec 31, 1999 4:49 pm

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 6:56 am

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Delta15
Posts: 561
Joined: Sat Nov 06, 1999 5:32 am

RE: Airline Employees...so Rude!

Thu Mar 29, 2001 10:27 am

I have always been treated very well almost always by delta CSAs. Same goes by flight attendants too.

On the other hand, while my brother was trying to get to D.C. from Den on an ID90 with United he was treated basically like SH!T. On two occasions he was told to go to the back of the line after waiting for a long time to get there. There were many other problems he encountered with the agents that day. Yeah I know that the agents may have been pretty busy, but I know Delta agents would never act in such a rude manner. After all the damn one way ID90 ticket cost over $20.
 
JJJM
Topic Author
Posts: 198
Joined: Sun Mar 19, 2000 7:33 am

RE: Airline Employees...so Rude!

Sat Mar 31, 2001 10:43 am

Thats' true...DL agents are great, i've had great service from them.......can't say the same from UA agents.....Sorry
 
nwa747-400
Posts: 1325
Joined: Fri Sep 08, 2000 2:54 am

RE: Airline Employees...so Rude!

Sat Mar 31, 2001 10:59 am

I like the Delta system of monitors it sounds awesome!

NW is MEM has something similar. I think it allows the agent to program whatever they want into the monitors.

They all say the usual gate info plus the service on the flight as well as the inbound flight number and estimated arrival time. That is nice because I am sure it gets very annoying when people always ask all those kinds of questions to the gate agent over and over again.

"when is the inbound flight going to arrive"
"are we getting dinner on the flight"

etc etc