Got to agree with United on this one. This survey was rigged. It's all a conspiracy by Leo Mullin. Who in their right minds could possibly rank America West 10/10 amongst the major airlines? I mean, nearly 2/3 of our flights arrived within 15 minutes of schedule in 2000, and fewer than 5% of our flights were cancelled. Yeah, our mishandled luggage rate went up, but I blame all-those FAA inspectors who were nosing around too much and distracting our ramp workers. Who does the FAA think they are to go around digging up dirt? Anyway, our customer service staff will do the best they can to locate your lost/mangled luggage, and deliver it to your doorstep with a smile, even at 3AM.