Ah Rootsgirl, what a refreshing surprise to see you on this thread. You are fast becoming my new nemesis, eh?
I don't recall ever saying you were full of sh*t. You are pretty spunky for a Canadian though, so I will actually answer your post.
I haven't flown for almost a week now, so there are serious withdrawal symptoms setting in. However, a vast majority of my 50 flight segments this year have tended to be on DL's MD80s or NW's DC9s where live in the flesh safety demos are the only way to go. I guess things are more advanced in the great white north.
However, I can't really say the same about your company's liability policies (look, there I go talking about corporations again - silly me!). As a certified first responder myself, we spent a large chunk of time during our training studying the liability issues involved in providing on-scene treatment to victims. Part of this training dealt with our responsibilities in a situation where the victim may have legal recourse against us for negligence either leading to the incident or resulting from the incident. In those situations, we were specifically told to react based upon OUR analysis of the situation rather than that of the victim.
In this specific situation, the FA may have made the judgement call that the situation was not severe enough to warrant first aid, and may have used that as the basis to deny first aid based upon their training and experience. He/she examined the situation and as long as they can articulate the specific reasons for making that judgement call, they are well within their rights to make it. This does not constitute negligence, provided they made that analysis of the situation before denying care.
However, I am glad to know that the stewardesses on RootsAir will always assist me after they spill hot coffee. I also hope that the company will back them up after they get sued for every penny they are worth, and then some.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada