I realize there are going to be bad flights but I have never had one on Swissair considering I fly atleast 4 flights a year with them (for the past 11 years). I realize even the best carrier can have bad days considering I have been less than pleased with Singapore and Virgin and absolutely vow never to fly Emirates again. My experinces vary and so do others. I find Swissair and Cathay Pacific to be the top on my list and I hope that never changes. Swissair may be going down hill a bit but it is still far better than many airlines out there. I agree that the seating in the A330 needs a facelift but I found the seat still better than on VS's 747.
Mac100: May I ask which airline you are comparing Swissairs food with? I have flown across the Atlantic many times with several dozen carriers and I have found Swissair to be the best out of all of them. The only ones that comes close is Austrian and LTU.
The thing about the crew varying is true. I have always had great if not fantastic crew on all of my Swissair flights. Though my experience with others is a bit different. VS, BA, LH, SQ come to mind. I think its just the luck of the draw and I have been extremly lucky with Swissair.
These are just my experiences, I'm not trying to change anyones mind but I am trying to remind them that all airlines have bad days and every airline is susceptible to bad food, seats and crew. After all airlines are run by humans.