Spirit is really horrendous and has caused me a lot of heartache.
Lost my baggage because the little red luggage tag they affix to your bag came off and the bag somehow made its way onto a JetBlue flight from FLL to JFK. I was doing FLL to LGA. Once I got to LGA, no one at Spirit had any clue about anything and for the next 4 days, well Spirit doesn't like to pick up their phones, so yeah the nxt 4 days were really frustarting, untill JetBlue called to tell me my bag without any labes was out their terminal at kennedy. Customer service at spirit is absolutely dysfunctional, and phones just don't get picked up there....anywhere, detroit to myrtle beach, fort lauderdale to atlantic city.
wrote the airline a letter, never got any type of responce. plane was late 2 hours, but that was LGA's fault. spirit made no accomodations while waiting at fll though.
what an amateur operation