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Northwest Airlines Experiences

Mon May 28, 2001 5:20 am

I have been debating on what flight to take on my trip to Florida next February. In a previous Airlines.net Forum, Northwest Airlines seemed to be everones choice of what to take.
If anyone has ever flown on Northwest (Airbus A320, DC-9) please tell me about your experiences. What was wrong? What was good? What were the seats like (comfortable, did they look appealing etc.)? And what was the service like?
Looking fowards to responses.
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RE: Northwest Airlines Experiences

Mon May 28, 2001 6:59 am

I am a big Northwest fan only on international flights, specifically to the Pacific. I've flown them quite a few times to go to Manila from Chicago. As far as international trans-Pacific flights, I think they are very good - seats are comfortable, service is superb and the routes are very preferable.

As far as domestic flights are concerned, I prefer to fly United or something. I have flown NWA quite a few times from ORD-SFO with a stop over in either DTW or MSP. Their DC-9's are small (same as American's) but look better than American's inside. The only advantage you will probably get in flying in those tiny DC-9's is lucking out that it is not a full load so that you can have the empty seat next to you and stretch out a little sideways, since their configuration is a 3-2. Their Airbus machines are nice and modern, but certainly not as plush as United's. Plus, NW doesn't show movies on domestic flights anymore. So if I were you, I would go with United to Florida, unless you book a NW flight in an Airbus and you really feel like stopping in Minn. Detroit or Memphis to head down south.
Its better to be on the ground wishing you were in the air than be in the air wishing you were on the ground. Fly safe!
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RE: Northwest Airlines Experiences

Mon May 28, 2001 7:10 am

I flew with NW domestic in the U.S. six years ago and they were HORRIBLE. Flew from LAX to MSP with a DC-10 and I was stuck in the middle seat of the middle section and beside me sat this annoying little kid who just wouldn't shut up  Pissed
Then I flew MSP-YEG and back with their DC-9's which were ok (although I nearly froze my rear-end off on them) and then MSP-MCO on their A320- takeoff was delayed by about three hours, and their previous flights weren't very punctual either. To cap off I then flew MCO-BMI (Baltimore) with a stoppover in Detroit, also with the A320, which was somehow manageable.
In short, unless they have improved significantly in the last few years, stay away from Northwest!

RE: Northwest Airlines Experiences

Mon May 28, 2001 9:06 am

I haven't been on NW in many years, but from what I've heard, it might be a good idea to pack a lunch and bring it aboard with you. Twice I've heard complaints that NW ran out of food in mid-flight -- once en route to Hawaii!

RE: Northwest Airlines Experiences

Mon May 28, 2001 9:37 am

I have had no bad experiences with Northwest. The DC-9 and the Airbus will be 2 good planes to fly and you will enjoy flying in them. Northwest is a good airline that is on-time alot and they take good care of their planes.
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RE: Northwest Airlines Experiences

Mon May 28, 2001 9:57 am

Can only report on how NWA is now, as I now take them from LGA to MEM fairly frequently.

I like them, service is good, crew are friendly, love checking-in on-line. As the flight to Memphis is only abot two hours long, the lack of in-flight entertainment doesn't really bother me. It probably would for a transcontinental one though.

They are as punctual as one can possibly be out of LGA!

Their reputation seems not to be the best, perhaps management heard the complaints because, frankly I'd rather fly them than almost any other US airline for a short flight.

I may be ugly. I may be an American. But don't call me an ugly American.
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RE: Northwest Airlines Experiences

Mon May 28, 2001 10:47 am

Basically, it is as good as any other US major carrier. Except, they have been the #1 on-time airline the last 3 years running. NW has improved GREATLY since the mid 90's.
Bad service? Rude flight/gate attendents? It does not matter WHAT major US airline you fly, it just depends if your crew is having a good day, or bad one. No one carrrier is worse than another I think.
Have fun flyin' the big red tails!
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RE: Northwest Airlines Experiences

Mon Jun 04, 2001 12:25 am

I think you would enjoy your trip on NWA. The DC-9's have all been refurbished inside & out. The coach seats are all a newer style with adjustable neck support. The overhead bins have all been redesigned to accomodate larger luggage and the have a sleek ergonomic look to them.
The A320 is one of my most favorite airplanes. Most interiors of the "older" ones have been upgraded to that of the DC-9 and all of the new deliveries have the new ergonomic interior as well.
As far as service goes... If you are on an aircraft that is video equiped, NWA states that they will show a movie on flights of 3 hours or more and the headset fee is $1.00. These are real headsets and can be kept by the customer for reuse on later flights.
As far as statistics go, NWA is currently one of the best in on-time, luggage & customer service according to DOT stats.

Good luck in your travels with the airline you choose.
J Edwards - KMSP
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RE: Northwest Airlines Experiences

Mon Jun 04, 2001 12:46 am

NW is not better or worse than anyone else, flying US domestic has become so standardized on the major carriers that sometimes its hard to remember which airline you are flying.

If you would like to try the A319/A320 or DC9 as an airline enthusiast, go for NW. If you do not care that much about which kind of aircraft you fly, simply go for the best schedule and/or cheapest air fare.

So much depends on the particular crew on a flight; if you have a good crew and the flight is not 100% filled, its enjoyable, if the crew is tired and overworked (or appears that way), and every seat is filled and you are stuck in the middle, you cannot wait to get off the plane. Just the way it is, in my opinion.

RE: Northwest Airlines Experiences

Mon Jun 04, 2001 2:42 am

Northwest is great. There are too many good things to describe here about them. I am flying them Tuesday and I am excited.

RE: Northwest Airlines Experiences

Mon Jun 04, 2001 7:00 am

Following is Forbes Magazine's rankings from an article this week, worst to best. Northwest is average, or slightly below. My experiences on Northwest (mainly 757's thru Minneapolis, and a DC9 round trip to Omaha), have been pretty good. But in general my experiences match these rankings (AmericaWest 757 cross country was awful, tiny seats & understaffed cabin crew, Alaska, Southwest very good, Delta was great).

Consistently weak in most areas

Worst at honoring seat reservations

Worst at getting you to your destination on time

Average in most areas

Best at getting you to your destination on time

Lost a lot of baggage

Many flight delays

Lost least amount of baggage

Fewest complaints from passengers

DELTA 76.3
Best at honoring seat reservations

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