DETA737
Topic Author
Posts: 617
Joined: Sat Oct 07, 2000 3:47 am

Airlines That Have Lost Their Reputation

Tue May 29, 2001 2:23 am

Can anyone think of airlines which at one time or another were known to have excellent on board service and have gone down hill? Here's my list:

Air India
Iran Air
Olympic Airways
TWA
 
gf-a330
Posts: 1604
Joined: Tue Apr 03, 2001 10:09 pm

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 2:26 am

Add PIA to your list.

As there slogan suggests they are "Great people to fly with"

Not now they ain't.
 
JAL
Posts: 3876
Joined: Sun Apr 30, 2000 12:37 pm

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 11:05 am

You can add Ansett, after the grounding of their 767s, they have a lot of work to do to gain the trust the passengers.
Work Hard But Play Harder
 
anawat
Posts: 87
Joined: Mon May 07, 2001 7:07 pm

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 2:04 pm

TG -- Thai Airways

I use to be a big fan, but I won't fly them again
when I can avoid it.
 
deltaflyertoo
Posts: 1479
Joined: Tue Nov 14, 2000 3:18 pm

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 5:33 pm

Continental big time from about 1985 all the way through to 1995/96.
 
cfalk
Posts: 10221
Joined: Mon Dec 04, 2000 6:38 pm

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 7:59 pm

Swissair!

A decade ago, they were at the top of the heap.

Now they are just a heap.

Charles
The only thing you should feel when shooting a terrorist: Recoil.
 
djmatthews
Posts: 207
Joined: Fri Dec 31, 1999 7:47 am

RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 10:32 pm

After the Lockerbie crash Pan Am lost it's reputation, and was one of the factors leading to its bankrupcy.
 
Air Taiwan
Posts: 1498
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RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 10:51 pm

JAL, Ansett isn't loosing it's reputation. A lot of people support AN out here!

Anyways, how does Qantas sound?? Sorry... it can't be Qantas can it??!! Since they never had a good reputation in SERVICE standards....

Also.. EVA Air... they used to be perfect... serving hot noodles in a 767 50 min TPE-KHH domestic flight... now just a piece of chewy bread in a cramp MD90 with its subsidiary...

Jimmy
 
A330300
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RE: Airlines That Have Lost Their Reputation

Tue May 29, 2001 11:35 pm

Delta
 
lewis
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Joined: Thu Jul 08, 1999 5:41 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 2:06 am

Well, as DETA737 mentioned, Olympic was one of the top european airlines before it became state-owned. It was considered very chic for celebrities to fly OA, because it was owned by one of the richest men in the world. The service was eccelent and the staff paid attention to detail.
 
cedarjet
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 2:50 am

I agree about Delta, they used to be the best US domestic, and had the best labour relations of any US carrier, never laid off a single worker til the 90s! Now I think they're a load of crap. They were always conservative but who would have thought Aeroflot would be flying 777s before Delta?

Ditto Olympic, as someone said above, they were very chic and Onassis was a magnet for other celebs.

Pan Am were never that hot for passenger service, and were losing a million dollars a day pretty much consistently from the 70s til the shut down. The rot set in a long time (10 years) before Lockerbie.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
Guest

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 3:04 am

Well based on what I've been reading here, I'd have to say UA has lost its rep. I've only flown them twice and didn't have any problems but that's not enough flights to make a judgement. However, it seems like lots of people are complaining about the decline of UA's service.

I fly mostly Delta and they are average, to say the least. Ground service is 2nd to 3rd rate, however the in-flight service has always been pretty good. Food is tolerable. Because of the 1011's and the flight tracker screens aboard their aircraft, they are allright in my book.
 
srbmod
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 4:01 am

Delta has definitely lost lost their reputation in the last few years. As have many of the domestic airlines. One airline who has lost their reputation, thankfully it was bad, is AirTran. When I worked there, they had the image of a late airline with broke airplanes. With the new aircraft, they've been able to improve their image and the reliability that one expects from an airline. British Airways has lost reputation because of their campaigns against other airlines (Virgin, bmi).
 
Superfly
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Joined: Thu May 11, 2000 8:01 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 4:13 am

I don't see how anyone could down grade Olympic Airways!
It is one of the last remaining carriers that still upholds the quality of service that other US carriers once offered. Best of all, it hasen't been 'Americanized'.

I think just about all the major US carriers have lost there reputation, United, AAmerican, Delta & Contenintal.

The only good US carriers IMO are Hawaiian, Midwest Express, Northwest and Southwest.
British Airways is slipping fast too.
Bring back the Concorde
 
ryanb741
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 4:49 am

Thai has lost its reputation I feel, with all the internal squabbling and the increasingly grumpy F/A's replacing the former smiling beauties.

One airline I felt had lost it's reputation was SQ, however, having flown them three times in the last 6 months I have to say that they have improved again and are almost back to their best.

Air France I believe has degenerated into a mediocre airline, which is sad as they used to have that French elan which nobody else did.
I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
 
NWA ARJ
Posts: 481
Joined: Tue May 08, 2001 9:54 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 4:51 am

Delta and TWA
Nightmare 68, Fargo Tower, Runway 36, Fly Runway Heading, Mantain 10,000, Cleared For Takeoff, Change To Departure
 
CactusA319
Posts: 2821
Joined: Fri Jan 21, 2000 1:51 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 5:59 am

America West.

It was a very classy airline back in the '80's (especiallyfor a low-fare carrier). They are now trying to re-attain that level of service.

 
Guest

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 6:02 am

Ansett
 
iah10
Posts: 33
Joined: Tue Jan 09, 2001 8:37 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 7:51 am

I agree that Delta has lost itself. Once it was known for state-of-the-art fleet planning and informal but gracious customer service (ground and cabin). Those were better days.

Also, American has truly squandered its franchise in Miami where it has near-monopoly market position relative to South America; but what a poor product!
 
IFlyADesk
Posts: 307
Joined: Mon Mar 19, 2001 6:36 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 8:50 am

1. Alaska
2. Alaska
3. Alaska
4. Alaska
5. America West
 
VirginA340
Posts: 2556
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 11:37 am

PAN AM They were cutting corners on security under the Shugrue/Plasket era with the help of then FAA Dan Salazar who issued them waivers. After the bombing everything was going down hill. I could have sworn hearing Juan T Trippe turn in his grave when news broke on how inadequate PA security really was. From show dogs posing as guard dogs, waivers to skip hand seaches on unaccompanied bags, to the security cheif Dan Sonenson Doing a cover up of his own at the PA euro hub at FRA.

EASTERN was another; After Frank Lorenzo Sucked the blood out of it. PAX and employees alike got fed up and left a sinking ship before anything else was claimed.

RENO; The airline once inexpensive and friendly was now an arm and a leg and rude to fly on now that Reno was part of AA.

Western was dragged down the same tragic path courtesy of DL.
"FUIMUS"
 
Martinez
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 11:38 am

I thinks India Airways have plummets ihn the last fews years.
 
TonyBurr
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Joined: Tue Mar 27, 2001 1:00 pm

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 11:42 am

Hand down - UNITED! Customer Service is NOT part of their vocabulary!
 
N400QX
Posts: 1981
Joined: Sun May 06, 2001 9:51 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 1:13 pm

Whoa there- whats wrong with Alaska? Mmmmhmm... thats what I thought. I have always had a pleasure doing business with them. When they screw up, they are very helpful and gracious. Not to mention they have some of the best service.

Horizon is way up there (even better now with their Q400s and CRJ7s) with Alaska as one of the great US-based airlines.
 
IFlyADesk
Posts: 307
Joined: Mon Mar 19, 2001 6:36 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 1:17 pm

You obviously had not flown on AS in the 80s when their service was the best on the west coast. They are just as bad as everybody else now.
 
EIPremier
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RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 3:17 pm

Actually, IFlyADesk, may I suggest this...

Alaska is an airline which has defied the odds. By all means, they should not even exist in the present day. If cut-throat competition in the early 90s to mid 90s from Southwest and United Shuttle didn't kill them, last year's plane crash and ensuing maintenance investigation should have. But, they are still around, and their reputation, amazingly enough, seems to be in tact.

The most recent Conde Naste, Zagat, and Travel and Leisure polls still rank Alaska as the best major airline. These polls do not necessarily reflect the views of frequent fliers, but just the snobbier (and more fickle) side of the public.

By all means, they should have lost their reputation. But, apparently their image was strong enough to weather the storm. Not even the months of bad press during 1999 and 2000 associated with labor problems, a fatal plane crash, and a criminal investigation for lax maintenance could kill Alaska's reputation.

What is the secret to Alaska's success? I think there are a couple key areas:

1) Customer-friendly customer service. With very few exceptions, they have some of the nicest people and some of the most generous policies of any of the major airlines.
2) Great eite levels and an extensive frequent flier program. They are able to retain customers this way and even steal from the major airlines. Alaska has one of the most generous First Class upgrade programs of any airline.
3) Reliable service. Alaska gets your bag going where it should more often than any other major airline. And, AS is now operating about 98.5-99% of their scheduled flights. This schedule reliability is only comparable to airlines such as Southwest, JetBlue and Continental. Alaska has been suffering from ATC/weather-related problems this year, but a "roomier" summer schedule should help alleviate these problems.
4) Commitment to Technology: People appreciate companies which are innovators. Alaska was a pioneer in online ticket sales, high-tech check-in offerings, and advanced navagational systems on their aircraft.
5) In-flight service which isn't great, but better than the rest.
 
Guest

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 3:40 pm

Singapore Airlines.

If SQ006 final reports indicates that SIA must be responsible for the crash, SIA's reputation in Taiwan will begin to slip. However, SIA has their own way to rebuild their reputation. (eg. SQ029/030 SIN-TPE-LAX v.v. was the First SIA's flight to introduce inflight e-mail)

China Airlines and Korean Air

They both lost their reputation when they had major crashes between 1997-2000. I think they are rebuilding their reputation successfully currently.
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 8:10 pm

Delta Air Lines.......

May she someday regain her past glory.
It's a new day. Every moment matters. Now, more than ever.
 
MAC100
Posts: 262
Joined: Wed Oct 25, 2000 7:53 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 8:56 pm

Swissair - Cfalk said it all.
 
Guest

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 9:04 pm

PIA-plumenting to new depths of dispair..

Delta-once the choice, let aa/untied overtake.
Ansett-once great airline now in a pitiful state
Thai-seen it being overtaken by SQ
 
BA FOREVER
Posts: 87
Joined: Fri Feb 04, 2000 4:28 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 9:15 pm

Well I would say that the title would have to go to TWA, once a very popular choice in America and the UK, now being purchased by American - one of the tiny men in the TWA hayday. Very undignified end for them.

RIP TWA.
 
DeltaSFO
Posts: 2407
Joined: Fri Nov 03, 2000 11:22 am

RE: Airlines That Have Lost Their Reputation

Wed May 30, 2001 10:03 pm

Delta-once the choice, let aa/untied overtake.

I wouldn't go that far, either.

Delta is still arguably at the top of the heap of U.S. carriers, servicewise. However, Delta is still nowhere near as good as it used to be.
It's a new day. Every moment matters. Now, more than ever.
 
Guest

RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 12:45 am

ANSETT past its best, a bit like a old sweater, you know its awful, holey and wont do the job yet you still persit
 
Guest

RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 12:57 am

Delta Airlines, as a whole, are like jet engines..... they suck and blow wind!!!

They are rapidly alienating the Travel Agent community. Seems that everyone I know only books Delta when asked to..which to our delight, less and less are asking for Delta.

I'll be glad when they're gone!
 
overlord
Posts: 109
Joined: Sun Jul 10, 2005 4:09 am

TexStud323

Thu May 31, 2001 1:06 am

Well, you'll never reach that height of gladness, because they will never be gone. Next pie-in-the-sky wish?
 
IFlyADesk
Posts: 307
Joined: Mon Mar 19, 2001 6:36 am

RE: EIPremier

Thu May 31, 2001 1:18 am

Oh I agree, Alaska is in a different league than SouthWORST or Shithole by United. It truly is amazing that AS hasn't been bought yet, especially since their core market for decades was linking Alaska with the lower 48 states. Even more amazing that they have been able to survive the competitive West Coast market. They have wisely expanded very slowly over the past decade, which is something many (out of business) airlines didn't learn.

As far as their service (in flight and on the ground), they are a far cry from what they were 10+ years ago. I must admit that they still appear to 'try', but as other competitors allowed their service to deteriorate to the lowest levels, AS has relaxed and allowed themselves to decline as well.

AS isn't that bad, just not as good as they used to be.
 
WiLdmanVzla
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RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 2:18 am

If you care about some topics writen on this forum, you must say that Swissair has lost its reputation in a dangerous way!!!!

*******
 
Guest

RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 4:09 am

hmmmmmmmmm.... friendly waiger on that one Overlord?  Wink/being sarcastic
 
overlord
Posts: 109
Joined: Sun Jul 10, 2005 4:09 am

TexStud323

Thu May 31, 2001 12:14 pm

What are you smoking, man? If I were a betting man, and I'm not, I'd wager the mortgage. This is a company with a few billion $$ It isn't going anywhere. Keep smoking that stuff, you may find your airline nirvana in that stuff.
 
Duce50Boom
Posts: 723
Joined: Tue May 29, 2001 8:03 am

RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 12:33 pm

i gotta say pan am. i've had my ticket for almost 10 years now and they're still not here! this is by far the worst delay i've ever heard of. anyone else still waiting for them to arrive?  Smile
 
User avatar
aerorobnz
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RE: Airlines That Have Lost Their Reputation

Thu May 31, 2001 12:41 pm

Air New Zealand, since they bought ansett everyone thinks they can't run an airline properly and I think many australians aren't too happy about what they have done to Ansett.
Flown to 120 Airports in 44 Countries on 73 Operators. Visited 55 Countries and counting. Wanderlust is like Syphilis, once you have the itch it's too late for treatment.
 
EIPremier
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RE: IFlyADesk

Fri Jun 01, 2001 2:19 am

I totally agree with you that their service has declined. However, I think that the trend has recently reversed and service levels are once again improving. With the present industry climate, they will never reach the same levels of service as were found during the 80s and early 90s. However, several areas of their service, such as baggage handling, phone customer service/award redemption, and schedule reliability have improved dramatically within the past 6 to 12 months.

Concerning what was perhaps most distinctive about Alaska...their in-flight service, there have been some recent changes. Within the past few months, there have even notable improvements to in-flight service on flights between the Pacific Northwest and SoCal/Arizona. However, there have also been slight cut-backs on the Southwest and Shuttle laiden Bay Area to Pac NW markets.
 
VgnAtl747
Posts: 1333
Joined: Fri Apr 06, 2001 3:59 am

RE: Airlines That Have Lost Their Reputation

Fri Jun 01, 2001 2:22 am

British Airways has lost some of their reputation, however...
One day they are saying they are going to close routes because they have no profits, and the next day, headlines read "BA profits soar", and they are starting new routes.

I don't like BA personally, but I think they have definetly lost some of their stardome.
Work Hard. Fly Right. Continental Airlines
 
hugo
Posts: 361
Joined: Mon Nov 06, 2000 11:28 am

RE: Airlines That Have Lost Their Reputation

Fri Jun 01, 2001 2:38 am

UA, TG, DL, PR, TW, PA...
 
deltairlines
Posts: 6875
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RE: Airlines That Have Lost Their Reputation

Fri Jun 01, 2001 3:49 am

Delta has slipped, but I still think of them in the top five with TW, AA, CO and WN in the US. Now United, NW, US, and AW are just awful, I think. Around the world, KE did have a bad one, but are rebuilding it. The ones that have lost their reputation are Swissair (the takeover conglomerate that failed), Ansett (with their 767-200s) and China Airlines.

Jeff
 
AgnusBymaster
Posts: 620
Joined: Mon Feb 19, 2001 8:11 am

RE: Airlines That Have Lost Their Reputation

Fri Jun 01, 2001 4:37 am

United Airlines' reputation definitely took a huge hit last year during the summer from hell. However, I think the public will gradually forget, so it's not a permanent crux on such a large airline. It's just a little bigger than the typical big-airline labor problems.
 
airbus380
Posts: 1575
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RE: Airlines That Have Lost Their Reputation

Fri Jun 01, 2001 6:51 am

United.
http://www.untied.com
Go read about the friendly skies.

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