Air Taiwan
Topic Author
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

Thai IFE Improvment Announced...

Wed May 30, 2001 3:03 pm

From the Thai website

THAI Plans for Seat and IFE Improvement

Mr. Bhisit Kuslasayanon, President, Thai Airways International Public Company Limited, today announced that THAI planned to improve seats and in-flight entertainment on its B747-400, B777-200, B777-300 and A330-300. "THAI has a two-year plan to improve and develop its First and Executive Class seats and in-flight entertainment under a budget of USD 100 million. At the same time, THAI has initiated a range of internal campaigns and projects to boost staff morale and introduce a 'service from the heart' attitude among staff especially, those working in front line."

These matters have been raised with THAI's management and are now among THAI's main priorities. The aircraft seats and in-flight entertainment will be further developed to maximize passengers' satisfaction.

Currently, THAI has a total of 79 aircraft in its fleet.

Very vague...


Posts: 467
Joined: Sat Apr 21, 2001 2:28 pm

RE: Thai IFE Improvment Announced...

Wed May 30, 2001 3:17 pm

why no PTVs in economy?
Air Taiwan
Topic Author
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: Thai IFE Improvment Announced...

Wed May 30, 2001 3:22 pm

that's what I thought... (re: SIA_B777)

they have a lot to catch up to (hard-ware wise)

Posts: 87
Joined: Mon May 07, 2001 7:07 pm

RE: Thai IFE Improvment Announced...

Wed May 30, 2001 3:34 pm

To me, the first thing that I would like to see them fix is staff attitude. I can deal with older plane, antiquated IFE for now, but I can't stand their bad attitudes.

Look like they're at least paying attention about their front line staff problem.

I can't stress enough how bad their ground staff are. Some of them are downright very rude and treat customer very badly.

That's the main reason I permanently switched from them to SQ a couple years ago.

Once customer left because of bad staff, it's difficult to convince them that they should give Thai another chance.

How do you communicate the improvment to ex-customer ?

Run an ad like: "We're sorry, we fixed all bad
staff attitude problem, please come back." ???

There is no easy way to do it.

IFE improvement, on the hand, once they get the
new system in, they can easily communicate that

RE: Thai IFE Improvment Announced...

Thu May 31, 2001 6:02 am

Please give them a chance..They are trying very hard to improve and please as much people as possible. However, there are sometimes that it is impossible to satisfy everyone since everyone has different ideas and probably in difficult situations that none can do anything about. Trust me, an employee going to work in the morning, the last thing he or she wants to face is cranky customers, and belive me they tried to do their best to make everybody on both sides happy! In every business, not only in the airline world, you're going to run into some unlucky moments too but that does'nt mean that this is the problem all the time. There are millions of people in this world that still liked Thai Airways and are loyal to them. So even if you do not like them please give them a chance to make your trip a better one. Over the Years since its humble beginnings, THAI has won numerous award: ranked one of the first since the 80s, best in flight service, and best Royal Orchid Plus Frequent Flyer Programme form Freddie's, and recently ranked 5th in the world of this year (as we have seen in the last post some time ago) and ASEAN voted them as the airline of Asia. I have flown on many airlines and I tried to be fair, so please understand, and I do know that there are many airlines that still ahead of THAI.

Giantjets.. Smile
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Thai IFE Improvment Announced...

Thu May 31, 2001 7:07 am

I'd just like to add that when I flew back from BKK a few months ago the staff at the check in were extremely helpful and efficient. They were considerably better than the staff I encountered at the KLM and BA counters at the same airport.

I had heard a lot of good things about TG but never actually flown with them. The service onboard was very good and the crew worked very hard.

The only disappointments were the lack of choice from the menu and the IFE on the main screens was turned off for the majority of the flight.

P.S. Before the usual responses are posted about reading books etc etc.........I do like to read on flights however as this was a night flight I decided not to switch the light on as a courtesy to the passengers sitting next to me.
Posts: 87
Joined: Mon May 07, 2001 7:07 pm

RE: Thai IFE Improvment Announced...

Thu May 31, 2001 7:24 am

Response to GiantJet.


I'm used to be Thai big fan and will go out
of my way to fly Thai. After few bad experiences and one really really bad one, I just had enough.

I'm double angry because I am Thai and
used to be proud of the national airline, so much for that :-(.

Life is too short for the airline that mistreat you. From what I heard and few domestic flights that I took when I was in Thailand, I haven't seen any sign of positive changes. It's the same old airline that treat their customer as if they're doing you a favor to let you fly on their planes.

SQ is also more convenient for me because I live in SF bay area. They have SFO-SIN service. For TG, I have to go through LAX on usually, yuck, United Shuttle :-(.

Try calling up TG and SQ rep on the phone, you will notice how difference they are.

TG ground staff in Thailand are pretty bad and somewhat snotty, but ground rep in LA office is just downright rude and very unpleasant to deal with. Their phone is also busy all the time.

SQ ground staff I dealt with so far in San Franciso, Bangkok and Singapore are top-notch and very professional.

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